This rating is based on customer reviews, inventory size, pricing, and service quality
Auto Wurks LLC in Ephrata, PA earns a 95/100. Reviews applaud professional, caring techs, clear estimates, and fast turnaround—frequent same‑day fixes and quick scheduling. Pricing is viewed as fair, often under estimate; a few note higher-than-elsewhere but worth it. Customers praise no-pressure recommendations, strong communication, and skill with European brands and even Tesla. Facility is clean and organized; some vehicles for sale noted, but reviews don’t detail variety. There’s one complaint about financing/trade‑in handling. Little data on yard layout or parts‑finding.
What clients say about Auto Wurks LLC in Ephrata (PA)
If I could give more stars I would. Joel and Matt went above and beyond the standard customer service, and I owe these guys many thanks. Will be going here for the foreseeable future.
This was my first time there and I was very impressed. Usually I’m waiting all day after they tell me the diagnosis. These guys were super quick and Matt was very helpful And knowledgeable. They didn’t try to pressure me into any kind of work I don’t need at the moment. But it was nice that they told me about something to keep an eye on. Their main concern with safety, Which, of course I really appreciate. Im really thankful for what they did for me today and will be back.
We've been using AutoWurks for years to service our 1999 Porsche and 2015 Venza. These guys are amazing professionals. They are also caring and kind. They explain everything and go out of their way to help. Did I also mention that their auto work is excellent!
Been my go to shop for all my auto issues and services especially for European cars for several years now. I trust their parts and work 100%. They’re very good at communicating with you before doing any work they recommend and ordering parts.
Upfront, honest, accommodating and friendly all around. Worth the little extra for a reputable, dependable shop and peace of mind.
Very friendly and knowledgeable staff at Auto Wurks! Matt explained all services done I'm very satisfied with the work they did! Auto Wurks is definitely my new garage for all of my car Care needs!
Extremely happy with our first experience. Matt clearly has our best interest in mind. Will definitely be heading back for future maintenance. Two thumbs up!
My experience with this shop and their diagnostic skills, parts and labor prices were excellent! Highly recommend this small business to those seeking for high quality and ethical repairs done on their vehicles!
I cannot say enough how pleasant and easy to work with Matt and Joel are. Me and the rest of my family have been using them for YEARS and they are very understanding and accommodating with my particular needs and circumstances. They are trustworthy and dependable with their repair recommendations and maintenance. Easy 5 stars
I have been taking my vehicle to Joel and his team for years. Very good customer service, honesty and up front pricing. Always gets the job done right!
My car was leaking coolant. I called several shops, the soonest available was in a week. This place was able to get me in in two days, fixed the problem the same day. The cost was substantially less than what an internet search said it would cost. Very happy with them in every respect.
They did a fantastic job with my safety inspection on my Tesla M3 and I believe they gave me honest advice about future services in witch I will probably need new tires and I look forward to taking it back there to have them installed when they time comes. Side note; they always seem to have nice looking cars for sale on the their lot, if your looking for a nice vehicle.
I love my 2015 VW Touareg TDI and the mechanics at AutoWurks in Ephrata are great at diagnosing the issue and repairing it. I’ve had it here twice for two different issues the dealerships weren’t able to figure out. Super friendly and they explain the issue and options. Highly recommend them!
I took my car here for an alignment recently, and I was very impressed! Auto Wurks was able to get my car in and out in a day, and while the price was higher than alignments I've had done previously, it was well worth it. The shop explained perfectly why I was having issues with a tilted steering wheel, and even though I have an issue bigger than just needing a realignment, my steering wheel is now almost perfectly straight, and the car is traveling beautifully. I'll be coming back in the future. Thank you Auto Wurks for your amazing customer service and high quality work!
This is truly one of the best in Ephrata in my opinion. My husband and I have been taking both out cars here for a few years now (Jetta and GMC). They have done a fantastic job. My Jetta is a little older so it has needed a little extra TLC. They are always able to get us in within a couple days of calling for an appointment. You can tell them the problem and they know exactly what to do to fix it and never try to sell you things or charge you for things you don’t need. Very reliable, knowledgeable and friendly staff. Highly recommend!
Big shout out to AutoWurks!!!!!! My husband & I had the honor of taking our now purchased mini van for a pre purchase inspection. I called a day prior & there were 3 available openings! Throughout our experience, it was visible this business takes pride in excellence: from the presentation of the staff, waiting area, offices, & shocker: even the bathroom! But more importantly the staff are hardworking, kind, & friendly! The inspection was excellent & the prices were fair for the excellent services provided! The car coordinator also a mechanic technician was so friendly / accommodating! This business truly stands out above many car mechanic/sales businesses I have visited! If you are looking for a trustworthy, excellent, & beautiful car mechanic/sales this is your new spot! Thank you, Heather
HI: I had to have my car towed so my sister recommended this place so I had it towed here. They got me on the scheduled right away and I had my car back in 2 days. When I came to pick up my car I thought wow my car looks so shiny and the tires looked amazing. They washed my car and cleaned up my tires and rims and did an amazing job. I don't want it to rain because I don't want it messing up the shine. So bottom line, I would definitely take my car there again! Thank You Patti
I took my car to Jack Williams Auto, (I STRONGLY suggest NEVER taking your car to any of their locations if you value your time, money, and vehicle), to get my lug nuts removed and replaced. They told me it was impossible without the specific lug key. I found this hard to believe so I took it here, they ended up breaking two of their tools removing my lug key because of how tightly JWA had tightened it, but they got the job done! Gave me a great deal on my brakes and calipers as well. Matt is courtesy and knowledgeable, you can tell he loves his job. Will definitely be bringing my car back here from now on!
Absolutely great experience from them when they serviced my Porsche and BMW, I have learned that there is always someone down the street that preforms the very same service and the only defining difference is the customer service aspect, It is hard to imagine that there is anyone that provides the level of service that Auto Wurks provides so I can see a great future with them. Also note that every time they have given me an estimate for work the actual cost has come in under the estimate. Bob Lee
I’m EXTREMELY picky about my car and get anxiety when I have to take it anywhere for work that I can’t do myself. However, I can’t say enough good things about my experiences with Joel and his team....knowledgeable, attention to detail, and great customer service. I’m so relieved to have found a local shop that I respect and trust with my pride and joy!
I've been taking my car here for years. Jole (the owner) is amazing, he's gotten me out of several binds, getting my car in fast and fixed. fair prices and professional service. they really know there cars. would definitely give this garage 5 stars!!
FINALLY! I found a garage that makes sense to the issues I am experiencing with my vehicle. I can honestly say that this place was beyond what I expected!... It is important to be able to trust someone with your vehicle since that's your transportation you want to know your safely getting from point A to point B. Well that's never been my luck until NOW!. Joel is exceptionally amazing to do business with. He will explain in a very kind manor and with great detail of what's going in with your vehicle.. He will exspress the importance of what your vehicle will need but never pressure you into getting something done you don't want. JOEL gives great quality and will stand behind his work. You really need to check this place out!.. They're clean cut all the way around!. Thank you JOEL for helping me get back on the road at a reasonable price!
I've started using them for maintenance and repairs on my bmw. They're very honest, knowledgeable and not trying to sell me anything I don't need. My original repair estimate was actually higher than the final cost which is completely unexpected. Most other garages you end up paying more than the original estimate.
Don't bother wasting your time. They have very poor customer service, and their knowledge of how auto financing works is non existent. I tried buying a car from them, and wanted to trade in my current car with a buyout of over $11000. They offered me $6000, and I was approved for MORE than the car I wanted to purchase, was priced, but when they did the numbers, THEY made a mistake, and did not factor in the remaining amount of the negative equity for the car, and told me there was nothing they could do. I wanted the car, and even though, I was approved for almost $2000 more than the car was priced, and offered to put down additional cash to make up the balance ( of what would then be roughly $3000 more than I was already putting down), they refused to sell me the car unless I put down $10,000, or bought my car outright from my current creditor, and traded it in, so they could make a profit off of my car. When I explained how that didn't make sense, and I broke down the numbers for him, and how negative equity works, he simply told me he couldn't do it. He didn't even try.
Quite frankly, that was your $5,600 mistake in the first place, and since I offered to put additional money down, and borrow what the bank had originally allowed, which was $2000 more than the car was priced, you should have left me take the car. They haven't even refunded my deposit yet. I understand needing to make a profit, but that is just pure greed. Not to mention, they could have sold my car for $8,500, and still made a profit. I now have 30 days to find a car, otherwise them running my credit is going to negatively impact my credit score because of this situation. Don't waste your time, or your money. Go to some place with integrity, and a sense of great service.
Joel & his team always do a great job!! I've had them do repairs on multiple vehicles for me & I know I don't need to worry because they will be fix right!! These guys are very knowledgeable & will go out of their way for their customers. Always a pleasant experience going to Auto Wurks!!
Joel, Jodi, and Nate, and the rest of the crew are completely friendly, knowledgeable, professional, and genuine. They do good work, at great prices, and they don't do any unnecessary work to your car. Will definitely be taking my car here for anything and everything I need!
398 N Reading Rd, Ephrata, PAAuto repair shop
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