What clients say about Andy's Service Center in Dunmore (PA)
Very rude associates called me and yelled at me and hung up, cursed at my family members, All 4 of my family members cars were left with there windows down over night, and forgot about 2 of my vehicles
Long standing local business with great mechanics. Andys does excellent work at very reasonable prices. Always the first place I go if I have a vehicle issue!
Excellent service and wide variety of power equipment and snowblowers. Appointments recommended for car work but they will work on just about anything. Best around!
Great Service from the point of fixing the problem and turn around time. Very nice family owned and operated business. It's a pleasure to do business with them.
Very excellent service, Andy runs an excellent shop and enjoys helping the community. I have known him for many years, very happy to call him a teacher at times. He is a person who you would enjoy talking too, very educated. His son Dan is also a very polite, and educated asset to the shop. Every customer will always leave Andy's with a smile and say that they have learned something new.
I would give them NO STARS, but they make you choose one... My son waited 2 hrs on a freezing December night for Andy's to show via a AAA call. His car had leaked all the oil out and he had pulled straight into a lot and parked it quickly to avoid engine damage. The Andy's driver tried loading his car from the back bumper - even tho my son asked him first if he was sure he could load it from that angle, and he ended up tearing the bumper half off the car trying to pull it on the tow truck. My son's girlfriend had arrived by this time and was yelling to STOP! since he was doing damage. The driver then instructed my son to turn his car around (which he had already told him he didn't want to start it with no oil!) He then hooked up the front of the car and pulled it on. My son rode home with his girlfriend, the driver got lost and called for directions to our house. When we had the car repaired, it turned out the driver had connected to the tie rod and bent it severely, we had to replace it. We sent Andy's a bill for the tie rod AND for the damage to the rear bumper, which was seriously cracked and displaced. They paid one, but not the other. We took it to small claims court, and the owner and driver LIED FROM BEGINNING TO END to the judge about everything, including that our son rode home with the driver and tipped him! OUTRAGEOUS. The judge sided with Andy's (I suspect they were previously acquainted, from same small town), and we got nothing. NEVER call this place for ANYTHING - they are totally dishonest and terrible at their business. I would rate them a zero.
My vehicle was towed because of an accident that was not my fault. I was told at the scene of the accident that I could retrieve my belongings & wouldn't have to pay to get my personal stuff, I called them yesterday & I was told that they would not give me my stuff back unless I paid for the towing. I called the police & they were no help. I did not hire these people to tow the car. This is theft !!!
Waited 1.5 hours for service (locked out of vehicle) via AAA service call. Was literally .1 miles from the garage. No communication from Andy's Garage or AAA during that time. Finally left the vehicle and cancelled the call. Had to have family member run me home (30 miles) and return. Very frustrated.
Called at 330am, within 30 the driver was there. Got my jeep on the rollback in less than 5 mintues. Driver even offered to help figure out exactly what parts I needed to fix my jeep. Highly recommend if you're in a pinch and need fast reliable service.
A very nice family run shop! Being new to the area I didn't know who to call when my car wouldn't start. Andy Jr. came out to tow my car, and actually helped me get it running again on the spot. Then when I got it to the garage they immediately went to work on it - I was in and out in under two hours for a good price. Another time i stopped by with a minor maintenance issue, expecting to have to wait a while to be seen, but again they immediately took care of my issue in about 15 minutes and for a low price. Comfortable air-conditioned waiting room and friendly service, I will be back with future needs.
Do not bring your car here for any reason. I had my car towed to this location because after it died on the side of the road. I am not from the area and they were the only place open at the time of the incident. They asked me what I thought was wrong, which I had no idea, and proceeded to fix things that had absolutely nothing to do with the problem. The communication is also terrible. I was told it would take 1-2 business days to get the job done. When I called on the fourth business day, after they had already put work into my car, he had said "I'm stumped, I don't usually do too much work on foreign cars and don't know much about them" and proceeded to attempt to fix it. You think a mechanic would admit this to the customer before sinking all of the money into it. When I called the next day, the owner decided to tow it to his friends garage without notifying me. After 2, 1/2 weeks, the car was not fixed and I was charged a large bill. Do not bring any engine here larger than a lawn mower. TERRIBLE SERVICE.
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