The best part's department and service in the area very knowledgeable they always get me right in and out for PM servicing parts department always goes above and beyond to find my parts if I need anything always the best pricing and you never know who you might run into while you're there
If you can drive your vehicle drive right by this by this location. If you are getting towed ask the driver to bring you to a different shop.This location is not were you want to get involved with. Two of their employees told me and my wife roughly what it was gonna cost to get a motorhome fixed and that come out triple what are some supposed to be. Basically, the general manager Told me that me and my wife were wrong that their employees would never say that that is so not true. The lady that answers their phone was rude. Told me and my wife we were wrong. We needed to pick up our Motorhome right away when two other employees said it was fine. The general manager stated oh she must be just having a bad day.. When me and my wife were in the office and talked about this woman, there were a lot of employees just rolling their eyes like this is who she is. please do yourself a big favor and do not use this location and you will thank me later in life. I am only guessing, but I’m thinking that the general manager works on a Commission base salary. It took him a boat 10 minutes to tell me that I was not getting no money back.
I’m cruising down I- 81, And my radiator cracked. Got towed to Sherwood Freightliner in Drums PA . They had me out of there the next day, they had the parts in stock. While going over my truck, I noticed an oil leak from the oil plug. The Love’s where I get my oil changed told me that the plug was stripped, but it’s not leaking and I probably would need a new pan $900. Sherwood Freightliner got me back in the shop ASAP and Saved me money because I put in for a new oil pan but they was able to remove the plug without it breaking and re-insert a new plug.
Thank you all for the smooth experience.
Melanie, Brandon and Joe was
Awesome 👏 shoutout
To Sean in sales!!!
Purchasing this freightliner was an absolute mistake. I have heard from other drivers to stay away from this location in regards to buying any vehicle new or used. I wish I had listened. Especially after pouring thousands of dollars into constant repairs, to only just start having the paint peel off. I take pride in all of my vehicles, but unfortunately, this one has been a major setback. Till this day, while even showing sherwoods the type of equipment that was sold to me, they refused to make it right. I have all the service records and repairs that i've made to this tractor from the day that I purchased it. Unfortunately, I have to learn that sold "AS IS" means as is. No matter how bad the consumer is screwed. The one thing that I find ironic as I drive around delivering my freight, all over northeast Pennsylvania, hoping that I don't break down, is that the sherwoods logo has not peeled off from the side of my tractor. Maybe as a moving billboard, whether on the road or mostly on the breakdown lane, will at least make it fair to others where to purchase their next tractor. But I am fair, as long as this comment remains here, then understand that I was not helped no matter the reply following this review. Good luck to all on your next purchase, especially if you buy from here.
If you are an owner operator who values your money, don't come here brother! I brought my truck in because of a fault in the fuel system, it discharged after 1 hour and I had to pump it every time I wanted to start it. They discovered that it was the water separator filter that had gelly fuel. They changed the filter and refused to give me a copy of the invoice because supposedly that was in the warranty and now they sent an invoice for $612 to my company for changing a filter! don't come here!
They charged 480 dollars for 3 hours of work to change a fuel filter. good job
Service department did great. Mark replaced a leaking power steering hose and got me back on the road. It's nice finding good shops when a long way from home
A major thanks to Kathy, Bob & Brian for getting our truck fixed and back on the road with a new DEF pump installed. The communication with Kathy was absolutely amazing. A++ Freightliner dealership.
I was in and out in a day but dude that work on the truck had an attitude because i ask him a question. The lady @ the front was courteous but if it was up to me, i probably wouldn’t go back there.
I would actually leave no stars but google won’t allow it. The actual mechanics deserve 5 stars, but I’m rating customer service at the service desk. Joyce is the worst customer service representative at the service desk I have ever met. She returns no phone calls and I asked for a simple email of my receipt, which I never received. I work for Schneider National and was put out of service due to DOT inspection, which a 35 pt inspection was recently done by Sherwood Dunmore. I was on the road and needed this receipt in order for me to put back in service and Joyce dropped the ball. When I called her back to ask if she emailed it she said she did not, plain and simple she just didn’t feel like it. It’s a shame that no one wants to help anyone nowadays. I guess my money is not green enough for Joyce. When my tractors PM was done no one called to let me know it was done it sat there for 3 days. I want to also add not friendly and very rude. You guys need to hire someone competent that can run the service desk.
Called the parts department for a gasket for my freight liner truck they told me they would call CAT and get a price they took my information and never called back, two days later they still had my information with no answer. They lied and said they couldn’t get ahold of CAT and they I could call them myself, called right down there they answered on the first ring. This leads me to the conclusion that the parts department at Sherwood frieghtliner are lazy and compulsive liars.
I called ahead a d they had my part waiting for me. I was getting ready to leave when I noticed I need a fuel cap. I ran inside and he allowed me to make sure it fit before I purchased it. It was almost closing time and he never made me feel like I was putting them out. I appreciate this location and all the staff that assisted me and answered all my questions.
Easy to get to off I -81. Parts department was fast and had a good inventory. All people working there are very customer appreciative. Service was ready to get truck problem taken care of fast. Good dealership.
1 is the lowest I can go, if I could give a negative 10 I would.
We explained to Maria in finance and Jim the sales person we did not want to take a hard hit to our credit. We submitted all of our information after asking what they needed for financing. After reviewing info she pre determined it wouldn't go thru with Daimler and only submitted to daimler, a professional would have advised someone to go your local bank
I will not be going back or ever recommend them to anyone
Your ( daughter) finance person told your salesman that us submitting our financials was putting the cart before the horse, we had our financials with us . We drove 500 miles to try to purchase a vehicle. She had no interest in looking at them at that time. She gave no real explanation or if the bank came back with a counter offer.
A lot of headaches could have been avoided if she did her job in the first place other than being flippant and saying " I saw it wouldn't go thru but I ran it anyway, because you wanted me to, NO you all wouldn't go any further unless we submitted a credit application. And that's all that was asked submit a credit application and we'll go from there. Also, in talking with other dealers and other finance people her way of doing things is not very professional or thorough.
I'm an O/O. My truck broke down in Columbia, NJ on a Saturday. I had it towed to this facility. I talked to Tom the service manager on Monday with regard to the urgency of my load. Tom was able to work me in on Tuesday. I am shocked that this place doesn't have a higher score review.
Management are professional and literally bent over backwards to help repair my truck asap and get me back on the road.
I don't remember the mechanic's name that replaced my one box and radiator however he is definitely an expert diesel mechanic in his field. He did a fantastic job repairing my truck. He was very professional, curtious and definitely an expert in his field.
One thing I wish they would allow customers to do is to briefly ask the actual mechanic a question or two with regards to the repair. I completely understand why they do not allow it however it would be nice if it was possible.
I highly recommend this place to everyone. Thank you Tom and to the mechanic who worked on my truck. You guys did an awesome job.
Got towed to the Sherwood Freightliner shop when my truck de-rated and shut down automatically on the Interstate while passing through hauling a load. Fault code indicated the DPF exhaust temp sensor heat was too high, but could have been due to the entire DPF system (One Box) failing.
Went into this shop expecting the worst, but after working with the polite and professional staff--salt of the earth working folks like most of us--I was back on the road in HOURS instead of DAYS as we all initially assumed it would be. Had a simple sensor problem a great mechanic got repaired and checked out in no time.
What a relief to continue finding good shops like this one.
Also, although parking space is a little limited, they were able to securely park my trailer (with a customer's freight still loaded) in a fenced and locked lot. That was a huge benefit.
I would give zero stars if possible. I took my truck to this freightliner last week's Friday morning. Since then I haven't gotten any call or update from them.
The old lady at the front desk on Saturday was not nice at all and the guy who picked the call today when I called to ask for an update said my complaint "made no sense".
I've been off the road for 4 days now without any hope of getting back soon.
Please do better!!!!!
Came in Thursday afternoon at 5 due to dpf malfunction and the truck being derated to 55 mph. Found out that the dpf pump was bad and needed to be replaced. They had the part in stock and at just before 4 pm on Friday, Tom called and told me truck was ready to go! Great work guys and thanks for getting me back on the road!
The only reason I’m giving 4 stars is because of the older woman at the service desk. She was very unpleasant and unwelcoming. She failed to contact me regarding the status of my truck or what issues the tech diagnosed. When this was brought to her attention she acted as if it was no big deal and quite frankly she could care less. The tech who worked on my truck did a great job and got me rolling in 2 days. Great work.
Personable and helpful staff. I needed my speed limiter set to 65 for a trip to Canada. They fit my truck in quickly and got me on the road again in a very reasonable amount of time. I was pleasantly surprised at the bill especially from a dealership. It came to about half of what I had anticipated.
I called at 7:30 am and Tom (service Mgr)
told me to come right in for diagnosis. No wait. 1 hour later my truck was in the bay being worked on. Great mechanics and knowledgeable.
Tom and Joyce were great. So was Melinda. Awesome attitudes and were great about keeping me updated.
They did not try to upcharge and sell unecessary parts. They did go through and check several things after repair was completed giving me opportunity to have additional repairs made while I was there.
I highly recommend this shop.
Got my truck running in a reasonably amount of time. Just ran 250 miles after work was completed and so far so good. Mechanic was very knowledgeable and answered all my question. Would use them again.
I had cracked my power steering cooler on my Volvo and Sherwood were the only shop in the area who offered to help . They did a quick fix to get me home on a Friday afternoon and I'm very grateful . Thanks Tommy . Oh and the price was very fair and the job was done in under two hours .
You had my truck from Thursday afternoon when the check engine light was on, until Monday and replaced a turbo that was not bad. Guess what came on again today. The check engine light. Why dont you listen to your customers? I SAID I HAD EMAILS WITH CODE NUMBERS! but NO you didn't want them. You cost me revenue for doing NOTHING! NOW I have to find a REAL shop. I thought I could trust yours because you got me in quick and did a decent job the first time I came in, too bad I was wrong!
On 02-27-16 I got in this place with code on my computer. It's Freightliner Cascadia. Code was Knox censor and regent can't be done. Well,code changed to air pressure issue. It was air pressure valve to be replaced. Total 734,50$! Valve is 192,34$ but smart guy "need " 4,50 hours to replace!!!! And I was there, job was done much before! This was legal taken out from customer! At least 2,50 hours charge for nothing! I gave I'm a credit for one hour diagnostic and one hour to replace. Only light was lady Joyce in front desk,very polite lady. My expectations from her that will recalculate hours didn't got through. Definitely, no decency today from mechanic shops! God bless us all!
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