J. P. Mascaro & Sons in
Dunmore (PA)

They leave trash on the ground (they spill it they should clean it) they break garbage cans.and just don't bother with taking even half of it.my trash doesn't get picked up for weeks as of today it's been 3. Just ridiculous they just ignore my street all together,..

Updating my previous review from one star to now five. Their service has greatly improved and all my trash is completely emptied for the past few months. Very happy with their service now and hope it continues. My complaint won’t be any different than anyone else’s unfortunately. These two bags contain a few additional bags of cat litter which are pet poop bags. You don’t even know what is in these bags because they are made so well. For four weeks they weren’t picked up (so far) and it’s getting very old to keep giving them weekly rides to the curb without them getting picked up. I’ve complained twice but that only wasted my time evidently. Ridiculous!

Horrible company. Intentionally throw your garbage can with no regard and also leave trash still in bins.

Very sloppy workers. Always throwing around my garbage containers and leaving them anywhere, and leaving behind trash at the bottom of the bin, not completely emptying it. Very disappointed.

TERRIBLE SLOPPY COMPANY. I understand it’s trash, it’s gross, we get it. But that’s no excuse to throw cans, break cans, leave trash in the bins or better yet, in the road, they came this morning, took ONE bag off the top of my bin and left the rest….. hopefully they enjoy the week old garbage that has been basking in 90 degree weather and now has maggots.

Worst trash company! They hardly ever empty cans completely and leave trash /recycling in cans consistently. They have dropped trash in the road on multiple occasions and don't pick it up. Leave cans in roads. The trash trucks clearly aren't maintained and working. Invoices come 3 weeks after the invoice date yet they charge a hefty late fee if not received within 30 days of that date, which is shady. Also charge processing fees for paying online. If you have the option don't use them they are horrible!!!!

The worse. If you have the choice to use this company or another, run fast. Do not give them a penny of your money. Customer service stinks. Every day for a week straight I was assured that an item their sanitation department left behind would be picked up. Never showed up, even after leaving a message for the manager.

They are not a good neighbor. Cans thrown all over or tipped over.which makes it difficult for the elderly upright.i pay a unreasonable price for their service, and hope jermyn has enough intel to demand better service or look elsewhere.

Zero stars should be an option, they consistently miss our pickup with a horrible explanation of “we have newer drivers in your area”…. It’s a trash can, you drive a trash truck…. You pick up the can and put it in the truck…. How new can you be to not grasp that concept? COME PICK UP MY TRASH!

Doesn’t pick up all the trash left a plastic cover, a garden rake, a air filter for a car and a seat with no motor on it. Why do they do this. I am going to a meeting and voting against this company. Terrible service and terrible experience with this company. I try to be respectful and not make the cans heavy and I bundle things together for them and this is what they do. Never use them for anything. I recommend waste management or county waste.

Lets have a trash company that don't pick up trash they complain about the cans being to heavy but then won't take just bags our whole township is having issues with them

I'd give zero stars if it were an option. We've been lucky enough to live all over this great country and the trash service they provide is 100x worse than anything I've seen from coast to coast. I understand that mistakes happen, but completely missing our house, leaving an entire trash can full, scattering trash throughout my front yard during pickup, and just generally being lazy is the norm with this company. Complete was of tax payer dollars to have them do trash pickup for Archbald; calling it trash pickup is a stretch.

LOVE the new recycling cans we continue to be unable to use as our recycling hasn't been picked up in over 10 years....do we get a tax refund for services we continue to pay for and never receive??? Didn't think so.... Numerous phone calls to Mascaro & Carbondale City Hall to pick up last week's recycling since we FINALLY thought we could recycle.... On top of last week's calls....I had to call Mascaro three times the day we got the new cans to let them know that according to the multiple people at city hall it took to answer "what day is my recycling picked up?" we got picked up on Monday NOT Thursday like they told me. This company is a complete joke and I'm not even touching on how I've witnessed their employees treat some of my neighbors. I usually don't leave Google reviews, but since they untag themselves in anything negative and hide their reviews on Facebook, here we are.

Waiting 4+ weeks for our trash cans to arrive while Louis Mascaro hosts Jay Leno at his brand new automobile museum. Good to know where our money going. Trash is piling up, and the people on the phone tell us next week, next week, next week. The owner should be ashamed at this failure of the most basic services. Can’t believe we are stuck with this disgrace.

I love when you put your trash/recycling cn out and it's still full. Price goes up yet service goes down. You can leave it this week but it'll be at the road next week. Why delay the inevitable? Laziness?

Garbage pick-up just came through. After throwing a bag of garbage and missing the truck, some of the contents of the bag ended up on the road (as usual). This time it was gelatin-like food, feces, a nail, glass, and plastic. Unfortunately, this happens often. The service is inefficient, non-hygienic, unreliable, not productive, and just plain disgusting. I'm tired of cleaning up the road after the truck goes my street. I'll post a pic if I can.

Never had a problem with them. Only one time the trash on my street was missed, but I had found out it was due to the storm. I called and they sent a truck to pick up my neighbor's and my trash the following day. I've called them before to inquire about bulk pickup, which they always answer my questions in a polite manner. I've spoken with the guys on the truck who were also respectful of my property.

The idiots that haul trash to scranton should use their mirrors on the highway. And learn that the left lane is for passing, not sitting there going under the speed limit, just blocking traffic. Terrible drivers

Consistent with missed pick ups on my street in Old Forge. Old Forge require $2.00 stickers for each bag of trash which is a gambit in itself. Then contracts JP Mascaro for residential trash removal. There is no rhyme or reason for missing trash pick ups. Some houses are picked up and some missed. Mine is missed more times than most. Then the neighbor complains. Why are we paying for stickers when the trash isn’t being picked up?

I have had to call multiple times in the past year about missed pick-ups. Usually it takes a week for them to come back and get it, and when I call the office, the staff is more often than not defensive and act like I am inconveniencing them. Not sure how many times someone can “talk to the supervisor” and have this still be happening.

We should consider taking legal action. Absolutely awful in every way. These lazy workers only pick up my trash when they feel like it. They will take some and leave some. They take my neighbor's trash but leave mine. When I call them they're rude and dismissive. WHY ARE WE PAYING THEM TO DO A JOB THAT ARE NOT DOING?!!! GET RID OF THESE CHARACTERS!! NO OTHER TOWN WOULD PUT UP WITH THIS!!

We pay to have garbage removed weekly and the workers are beyond lazy. They LEAVE garbage in the cans, they argue and swear while working. They throw barrels into the street or onto your flower beds. They break the barrels. They never pick up bags if not in a barrel. This company needs an overhaul and hire workers who work for their money.

I live in S. Abington Twp. on a main road. I am surrounded on 3 sides by Clarks Summit. In the past 8 weeks my trash has only been picked up 3 times, Two of those times were when I waved down the truck that picks up Clarks Summit. The helpers were really up in arms about being stopped because "IT'S NOT OUR ROUTE!". They pass within ten feet of my drive way and refuse to stop and pick up my trash. The recycling in picked up every week. The problem is not new, it has been going on for years. Calling customer service is pointless. The only thing the women who answer the phone have to offer is "we're sorry, we'll let the supervisor know" but nothing changes. Funny thing though the bill gets here like clock work.

With all the bad reviews I have read here how are you still in business .Everytime I call those women who pick up the phone sound miserable and unprofessional. Those women represent the company and they seem to be unhappy and deliver poor, unprofessional customer service . First impressiown is lasting impression. You need to restructure your employees and hire professionals. I live in East Stroudsburg and they haven't picked up the garbage in two weeks . Poor quality

for the last 5 years I have been renting an apartment in an area where they straight up do not pick up my garbage. more than 30 times during the last 5 years I have had to not only call the local borough building, but also JP Mascaro themselves, to which they literally just tell me whatever I want to hear to get me off the phone. so far this time my garbage has been rebagged 3 times (@ $2/sticker) during the 3 weeks its been sitting as its been destroyed by animals repeatedly.

Worst trash/recycling collection company ever! Every week either my husband or myself have to call and remind them that while they collected every other house on the street they have to take ours as well. The workers will drop trash in the street and leave it unless are caught and made to pick it by the home owners. Carbondale needs to ditch this company or the company higher ups need to ensure workers actually do their jobs!

I live in Clarks Summit PA. When JP Mascaro first took over refuse duties in the borough about ten years ago, they did a fantastic job. In the last two years however, they have missed numerous scheduled days and garbage has sat at the curb for an inordinate amount of time. I have personally contacted this company 6 times over the past year. When I do, my garbage will finally be removed, but usually quite a few days will pass before they get to it. It is rather disappointing that JP Mascaro has decided to have such an attitude over such a long standing contract. Bring on some competitors please Gerri Carey and Borough Council.