Got there 8 min after closing, door was still open. They wouldn't let me get stuff out of my work van that need to be delivered that night. Told me to come back sat morning but online says they are not open on weekends. Not friendly nor helpful.
My daughter car had a flat tire on side of road - while car was waiting for insurance to change tire All Point towed the car-- Prior too calling insurance AAA was called to pick up car ( through All points ) and I was given 2 hour time wait for the tire change even when car was reported in bad area- All points then came towed the car within MIN when AAA call was cancelled for wait time and had it for an hour and charged $250 for the tow instead of letting it go through AAA- they refused payment from Insurance company as well and THEN would not change the tire with out a $90 fee when the car is covered by AAA-
Car was called in to police because you told AAA it woudl take 2 hours to go get it so i had to call another service .. then you waited for police and picked it up to make a quick buck
They charged a customer $250 for a police impound (same day) and wanted to charge $90 to change the customers flat tire.
Who wants to hear the 4 min video of the owner spazing out because of a bad review.
Let me start by saying if I could take away this one star I would. I’ll try to keep this short and professional as possible. But these guys are the worst thing to happen to the turnpike and the day they lose the contract is the day order will be restored. You expect compassion and understanding that you are stuck and possibly afraid of the situation at hand. not at all, what you get is attitude, sarcasm and a know it all who thinks he owns the turnpike. Worst experience ever and the most unprofessional dispatcher and operator I’ve ever experienced. ID RATHER LOSE MY VEHICLE THEN DEAL WITH THIS COMPANY EVER AGAIN. Also please be prepared because he likes to argue and get sassy. Thanks for listening.
Vehicle was in a minor accident. Towed 0.3 miles, yes 0.3 miles to there yard. $860.00 bill. Went to there yard to pick up my vehicle and since they were closing at 430 and I was there at 4 o’clock they wouldn’t let me pay the bill and drive my car off the property where I had a tow truck coming to pick it up and charged me 170$ for it being there over night. However the next day I went paid the $860.00 and was told I could pull my vehicle across the street and wait for a tow truck. Vehicle started with zero issus
All Points was the only tow company to help me tonight when my car broke down on blakeslee in a dangerous spot. David was super nice and helped me as i was having a panic attack. i am new to the area but he was so kind and helpful and even recommended me some shops to go to. highly recommend them.
All points towing has a monopoly over towing on the PA turnpike. And they use this advantage that they have over others in order to fully overcharge and rip ppl off during their time of misfortune and need. They had the audacity and the complete unreasonable uncare to charge me $1000 to tow my vehicle 8 total after I had an unfortunate accident. $1000 for a tow of 8 miles total! And I did not even call them to come tow me either, bc like I said they have a monopoly for towing on the PA turnpike. U are just helplessly succumbed to them and u are just completely screwed and they will completely screw u!!! This company and the ppl in charge of it/behind it are the worst kind of ppl in the world and the lowest of the low. Not a care at all for anyone else other than just themselves and for their own profits. A pure American greed business at its finest. One day they will get what they deserve.
Extremely happy with their tow service!! They recovered me from the turnpike after a blowout on a vehicle (Camaro SS) that does not come with a spare. Operator was very knowledgeable, friendly and very fast to respond and took great care with my car to load and secure. I could not ask for a better experience at getting me out of a dangerous situation with 18 wheeler buzzing my car so close it shook the car.
Absolute HORRIBLE place!! Complete rip off. Definitely some sketchy business going on too considering you MUST pay in cash. Every person I had to speak with is rude and arrogant. Couldn't even get in my car to leave because it was parked so close to another, I had to climb in through my passenger side. If you happen to get towed, pray Allpoints aren't the ones to do it!!!!
I needed to have a vehicle simply winched out a few feet from the road. Due to the inexperience of the tow truck driver the operation took over 3 hours. When the supervisor arrived it took only 15 minutes. They charged nearly 700 dollars for the call because of the time spent. Avoid at all costs most similar operations cost barley a hundred dollars.
Darren saw me stranded in a busy area and was willing to help me out even though I didn't call for a tow. He had exceptional customer service and was willing to help in any way he could. I recommend this company and I recommend Darren for doing everything out of his way to help me.
Darren is a rockstar and saved the day for me! I was stranded on the Turnpike and looked up a local towing company since my insurance co told me I had a 2 hour wait. I found All Points Towing and they said it would be roughly 45 mins. Darren showed up in 20 mins and replaced my spare. He also referred me to 2 local places to get the tire replaced since I wasn't close to home. He was very polite. Great customer service when speaking to the office too. I highly recommend them!
My car decided not to accelerate anymore as soon as I passed through the tollbooth off of rte 22. I’m a middle-aged lady who was alone and in the dark, so this being my first tow ever was an adventure.
(Side note: Apparently the non-turnpike AAA towing companies that member services sends out do not go past the tollbooth. If you are on the turnpike, call *11. It’s faster. The turnpike has AAA approved towing companies. You will still need to show your current AAA card and driver’s license.)
Anyway, Austin from All-Points Towing arrived in a reasonable time frame, and he was super professional, kind, reassuring, and friendly.
He confirmed my AAA info and processed the paperwork, and then he got my car and me safely where we needed to be.
I am super grateful for his excellent service. All-Points, give the man a raise, promotion, whatever he asks you for because he is a keeper! Hard-working, dedicated, loves his job.
Thank you Austin and All-Points so much for an amazing experience!
AWESOME company, AWESOME driver!!! They answered on the first call, had a driver call me and on his way in just a few minutes. Extremely reasonable rates for emergency tow service. I was stuck in the middle of nowhere, late at night. Dave came so fast, he was efficient and courteous. I can't say enough good things about his service!
The guys at the impound lot were helpful and very patient with me. I was stressed because I was towed and had to email the other location to send my information to get my car, they calmed me fown. And my vehicle was physically the same as when they towed it. I would trust them with my car again
Fairly typical experience with this towing facility. Just what you'd expect, a driver who is hurried and lacks empathy or compassion. Very non-communicitive and abrubt during our tow resulting from an accident. 2 days later, I have a bill for $1,100. for a flatbed tow/winch less than 2 miles with a 2 day storage fee and other nonsensical add ons. The extortion came in when we were left with only 2 options, pay $1,100.00 to get our vehicle out or sign over the title and pay them $250.00 instead. I can appreciate that these places cost money to operate, but come on! This is the literal definition of extortion.
Message to the owner:
You need not respond. Just appreciate the words in this review as they are an honest representation of our individual experience. Improve and move forward. I've read your previous replies to posts, and they are not benefiting your position nor your business. I can assume that towing is a tough and thankless job, but remember that your interactions with motorists who never intended to need your services are already dealing with a great deal of anguish and aggravation due to their failed automobile, they don't need their lives soured further by the poor interactions of your tow personnel and especially not with such exorbitant towing bills.
Response to the owner.
Blah blah blah! I knew that you wouldn't be able to resist commenting. You're wasting your breath. Don't you get it? No one except for you cares about your plight as a business owner as you try to justify your pathetic extortionist schemes. The cost of doing business is good and bad press. Today, the bad press. Sometimes you win, and sometimes you lose. You're not swaying anyone's opinions about the cost for things, and believe me, anyone reading your explosive rants as you reply back to genuine customer experiences makes you look foolish. The effort you put into trying to make yourself look better, you should put into something called customer relations. Look it up, its a novel theory. Maybe you won't appear so arrogant as your posts portey you to be. Anxiously awaiting your next rebuttal.
Matt is a miracle worker!!! He quickly arrived and was able to fix my flat on the side of the turnpike in record time! He was so polite and kind! Thank you again Matt for being amazing! You turned an awful morning into a much better day!
Imagine this: Lone female traveling down the turnpike during rush hour, through a two-lane construction zone with no shoulder… and the tire blows. Scary! My roadside assistance had an arrival time of 90 mins, but 911 dispatched All Points Towing and they were there in 30 minutes!! Matthew arrived with a sense of calmness which is key during such an event. He handled my service with the utmost care and patience. We thought we needed a tow but Matthew went above and beyond and observed it was simply a tire change, which saved both time and money. I want to thank Matthew for providing outstanding service. He was knowledgeable, courteous and kind. Because of Matthew my scary experience turned into an amazing one. He has such a passion for his job that translated to pure excellence in service execution! Well done All Points Towing for employing such a remarkable staff member!!
Car broke down and had no choice on who was going to get it as we broke down on the turnpike. The initial person I spoke to was nice. However, they “close” on the weekend and will withhold your vehicle because god forbid you try and pay your bill to take your car. They claim to be a service center
But refuse to do diagnostics. Now I’ll be charged for them holding it until Monday when they “open.” But towing is done 24/7 and they have a contract with not only PennDOT but AAA. So now I’m going to owe A LOT because someone doesn’t want to do their job and just tell me what I owe. And when I mentioned AAA they hung up.
Edit to respond:
First of all I wasn’t muscling at all. I asked how much I owed and was refused an answer. You are withholding private property and you hung up on me when I asked about AAA coming to get my car. Excuse me for trying to get answers that you were refusing to give. As of Thursday my bill was well over $300 and I didn’t question it. Now with holding it until Monday, you’ll be charging for the whole weekend and Monday. Maybe you should also be truthful. Instead of being condescending, maybe you should be understanding. I never threatened anything. AAA being mentioned was not “trying to bully” but trying to figure my options. It would be different if I could drive it off the lot, but I need it towed elsewhere. I live 2 hours away. This isn’t reflecting well on your end at all. Did I get snappy, yes-but I sure didn’t start or threaten anything.
Whatever helps you sleep at night, sir. I didn’t threaten to have anything removed today. Also, how would someone know you get things routed elsewhere if you don’t share that. Especially with how you talked down to me and hung up in under a minute. But sure, I’m “threatening you”.
Broke down with my moving truck on the PA Turnpike. I called this company. They answered the phone and sent a truck out in 1 hour as I was told they would do. Towed my truck to Custom Diesel in Allentown. They did a great job, at a great price. The tech, Marcus was great. Thank you to everyone that helped, and I highly recommend this company
I was disabled on the turnpike and the hitch on my truck broke while I was pulling a small trailer. No one could help me, one other towing service told me they did not even have a hitch to help pull my trailer to a safe place. All points was there in a short time and assisted me with everything I needed. The driver was great, very friendly. They saved me from a real ugly situation
Not honest people and care only about money! owner literally Ripping people off and charge for services they did not even perform. I can not recommend this company, owner refused all payment methods and demanded CASH, because “in case I decide to do anything stupid”. Employees were making fun of me and called names over the phone just because I drive civic and I couldn’t afford their towing. AVOID IN ALL COST!
ROBBED!! They will add on any charges they can possibly think of. The “boss” is way too old to be working he needs to retire immediately he can’t hear or even process anything. He said it was 50$ a day for storage but when I went to pay it turned into 75$ a day. They also charged a 110$ for a “cleanup” fee. This was for the tow truck driver taking two seconds to sweep some plastic. They also added a charge for leaking fluids and no fluids were leaking from my car at all. It’s crazy to me how these guys can sleep at night after robbing people like that do yourself a favor go somewhere else and tell the boss to retire
Made me walk half a mile each way to an ATM for cash to get my car to go back to work. Also did not provide a receipt, I called the main office and they offered to email one, will update when recieved. Cash only. Seems shady, but the local PD use them. $250 for impound.
Edit: I did receive a copy of the bill next business day. To answer the reply, I received a lift to the towing company by the local police who offered to help. I can understand not providing rides, but no legitimate business is cash only on the spot these days, especially when the charges are always a surprise. Staff was no help, and All-Points needs to have a good look at their ethics and morals.
Matt was our tow truck driver. First off he was there 20 minutes sooner then quoted. That made us so happy. He was very comforting and our safety was first getting us off the turnpike. He was helpful with our indecisiveness and very patient. We are very thankful he was our tow driver. I highly recommend
I was with my girlfriend and her family, dining in at the Boulder View Tavern. After some unfortunate events, our car keys got locked in the car. We then called All-Points at around 11pm that night. They were professional and polite over the phone. They let me know they would be there in about 25 minutes, and they called me when they arrived. The associate got the car unlocked within minutes. I rate All-Points 5 stars because their customer service was great and their service requested was done efficiently.
Last night my car left us sitting on the turnpike. The turnpike safety patrol guy called all points towing for us. Within 25 min. The owner was there, had our car loaded and had us safely at the next rest area! He then waited with us until his worker arrived with the extended cab to haul us back to Bloomsburg. We were extremely thankful for how fast, efficient, friendly and decently priced they were!
I can't say enough good things about Jared Hoffman's All-Points Towing. I had a terrible accident with a deer on May 28th of 2018. It was on the PA Turnpike and it was Memorial Day weekend. Jared took very good care of me and helped move me and my vehicle out of harms way on the very busy highway. He also made sure we were able to book a hotel in the area as the car was totaled and he waited outside to make sure we could get a room. I thought that was awesome. He was patient and a very nice guy. Picking up my personal belongings out of the car the next day was also very easy. We went to the junkyard and filled out some paperwork and got what we needed without a single problem.
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