What clients say about Team Factory Direct in Duncansville (PA)
I purchased a vehicle Dec 4th 2024 and was told all the vehicles are check and in good shape. We were told they do not do a carfax report because it cost money. Instead they gave their report. On June 29th 2025 only approximately 6 months later the engine seized in the vehicle. The engine, turbo, battery, alternator, wastegate actuator all have been replaced and the vehicle is still not fixed. It has been a dealership being fixed for the last 4 months. I am pretty disappointed and irritated that after 6 months, the vehicle had major issues. Their extended warranty was so expensive, upwards of 5 grand on a $15,000 vehicle that was purchased and not financed. Definitely do research and have a mechanic look over ANYTHING purchased from here.
Jeff is amazing car salesman.. he helped me when no one else would so I can make it to work everyday.. if you need a car please go see Jeff. I can not thank him enough.
Don't recommend them anymore, 2ND truck I've bought from them in about 10yrs. The first one was excellent, never had any issue with it, ran that for over a 100k miles. Just bought a 2019 Ford Ranger XLT Saturday, big mistake. Test drive I had to stop and add air in front steering tire it was flat. I said something to Brian when I got back, his statement was " oh ya tires go flat from sitting around we had to pump a couple up to move them". No, the don't just go flat from sitting around, not just one tire! Since I've bought this truck, I have fixed that tire that somehow kept going flat, obviously a screw was in it. I've had to replace the low beam lights because obviously they didn't care the covers where not even on the back keeping moisture out, just laying down there collecting dust. Somebody add those stupid illegal blue bright bulbs. In the process I noticed the radiator was covered in debris, just caked on. So they cleaned the top part of the engine all nice and clean but didn't care about the actual part nobody notices. I decided I better pull the air filter since they stated the truck was serviced, air filter was covered in feathers, dirt and everything else. Signed contract stated transmission was working good, 38-40mph it starts shuddering. They also touched the rust on door to cover it up on a gloomy day. Really noticable on a sunny day. Spare tire was lock had to punched out with hammer and cut the spare tire off because the chain rusted fast. They said they inspected truck, went over truck, and everything was in operational order. If that wasn't dishonest. They don't even know what "line guiding" for newer vehicles is but listed it first on the vehicle paper and it doesn't work. I have all pictures of everything, and pictures prove everything.
Drove 2 hours to test drive a chevy cruze. Car had many chips on the hood, engine was tapping and oil was visibly dripping from engine... i asked if he had anything else... dealer insulted me by saying he basically didn't believe me when i told him what my credit score was and refused to let me look at any other vehicle because i wasn't going to put atleast 2500 down on a 2008 car. Don't waste your time like i did. I went to a different dealership and they accepted my down-payment with a warranty as well.
Salesman was pushy and insisted I use them for financing even after I said I could acquire my own. Ran my credit through 6-10 places and killed my credit. Beware ! I won't ever buy a car from them and I don't recommend them to anyone.
Overall a fantastic experience. Jack was one of the nicest, funniest salesman I’ve encountered. Super personable, straightforward, and had a sense of humor to round it all together. Overall super happy with my purchase and very pleased I chose Team Factory Direct
Jack was really helpful. He made the whole process easy and a lot less stressful than it could have been. I never felt pressured. They gave me a fair price for my trade and I got a great vehicle.
By far, one of the BEST car buying experiences I have ever had. No hassles, no being uncomfortable or feeling uneasy. Brian and Jack are absolutely amazing! Thank you for my new Kia Sorento!
This is the best place to deal with!!! We just purchased a Ford F150 pickup truck from Team Factory Direct!!! Everyone was so pleasant and not pushy at all to work with!!! My husband and I recommend going to see these guys if your in the market for purchasing a vehicle!! You won't be disappointed!!! Thanks so much Jack, Joe and the other guys in the office for a GREAT experience!!!
Jim & Diane Tucker
Easy Peasey!
A great place to buy a vehicle.
Jack, Jim & Brian are knowledgeable, helpful, interested in my desires & needs.
They didn’t try to sell up or down.
I am confident that they didn’t have what I wanted they would have found for me or suggested another dealer to checkout.
NO pressure.
They listen and respond.
We just purchased a truck at Team Factory Direct. Joe & Brian were great to work with.. up front, honest and easy to communicate with. We absolutely recommend them. - Shane and Jess Barr
By far the best used car dealership I have dealt with. Jack Wilson was the perfect sales representative for us with a great sense of humor plus the relaxed surroundings was very nice. Will definitely be back for the next vehicle.Truck had an issue and they had no problem what so ever writing me a blank check to go get it fixed! Huge thank you to the whole staff, couldn’t of asked for better people
Team Factory Direct in Duncansville was amazing to work with. From the first step I took in the door. John, Jack, Jim and Brian were awesome. They listened to what I wanted with a new car for myself and family. Affordable pricing and they were dedicated to helping every step of the way. With 3 car lots to choose from they made my experience amazing. They even went above and beyond by delivering my car to me to test drive. I would definitely recommend Team to my friends and family. Thankyou for everything you did to make this car buying experience AMAZING!!!!! 5 stars
One of the best Dealers we’ve ever dealt with. Brian was super friendly and made it work for us. Highly recommend if you’re ever looking for a pre owned vehicle.
TEAM was the one of the best buying experiences I have ever had. Great price good trade and a great Truck. Brian Maxwell is a great sales consultant. Called ahead and ran down to Duncanville from Ridgway. Took the truck for a ride and brought my concerns to there attention but they were already on it. Had to leave the truck there till inspection and new tires were done. The best part was when finished a day later they delivered my truck to me in Ridgway pa at my work and took my trade. I am impressed and Love my new Ford F150
Wonderful people to work with. They went above and beyond to satisfy our needs with just the right truck. The price was very fair and we will recommend them to anyone looking for a used vehicle. We would definitely go back again. We love our new truck.
I was totally pleased with my salesperson Jack Wilson. I left with a beautiful truck and a friend. When I first met Jack I told him what my price range I wanted to pay and the area of mileage on the truck I wanted and he handed me a list of possible trucks they had in stock. It was a new and direct experience that was straight to the point with absolutely no nonsense involved. I bought a quality vehicle and am very pleased with the way Team Factory and Jack Wilson handled our transaction.
I bought a 2013 ford f150 in May 2020 off of Jack. At that point I was assured that the the truck ran great. They told me that do to cover restrictions I could not test drive the truck. With in the first 10 miles off there lot I discovered that it had 2 blown cylinders. After about another 20 miles the ac didn't work. Now the warranty is up and the radio works when it wants to the transmission control box has been replaced as well as two transmission hoses. Now to boot i have replaced the turbos and the manifold. When I contacted them about the crazy repairs I was basically told good luck. They are in the Business of patching a vehicle till the 30 day warranty is up and then you are on you own. Good luck to any unfortunate person that buys a vehicle of of them.
We just bought our Yukon Denali from Jack and we love it. We also bought our truck from Brian last year. This is the place we go when we need a good reliable used car. They have good pricing and honest people that work for them. Plus, buying a car is easy and painless!
Great Dealership, Great SUV, Jack W. helped locate a vehicle that met my needs and arranged for it to be brought over from their other lot. Jack shopped around and got me the best deal on financing. Great customer service to meet me on a Saturday on my schedule to complete the sale
Jack was great! He was very friendly and knowledgeable and made the process of trading in our car easy for us. He went above and beyond for us and the dealership prices were extremely fair which is what convinced us to make the 4 hour round trip, twice!
Team factory direct, and their salesman Jack Wilson, made my car buying experience fast and easy. They were able to quickly adapt to a change of policy due to the COVID-19 outbreak and have my new truck ready to drive off the lot within two business days. I highly recommend buying from them!
Had a great vehicle buying experience with Brain from start to finish. He was a very down to earth salesman. The other employees were great as well. While I took care of paperwork my 5 year old child was able to keep occupied in the office child area set up with coloring books. Thanks team factory direct!
Best used car buying experience yet? Jack is a 5 star salesman! Very pleased with our purchase and we were treated like we mattered. Hometown service with a personal touch. Go see Jack at Team Duncansville-he will give you a fair deal and treat you right!
Salesman Brian was very helpful, friendly and informative while helping my elderly mom pick out a vehicle. My husband & I were very pleased with how we all three were treated while my mom made her purchase. Very friendly staff! We would recommend them & go back ourselves.
We bought a truck here two days ago and it was a wonderful experience! Jack was our sales person and he was very informative, polite and knowledgable! We drove and looked at several vehicles and Jack was very patient with my husband and I. We love the truck we chose and couldn't be any happier with our choice and experience
I had such an incredible experience here! Brain was the first person to help me as soon as I got on the lot. I knew I wanted a Subaru and he showed me what they had, and even offered a test drive right away. It took a few days to get money transferred, but they allowed me to put my vehicle on hold and were patient. The day I was able to get my car, everyone was super nice and friendly. I would definitely reccommend Brain and crew to everyone!!
We purchased a beautiful used Ford Expedition from Team on Friday evening. Jack Wilson was very open and honest and never pushed us into any decisions we were not ready to make, The staff at Team is excellent as always and we would not hesitate to purchase another vehicle from them in the near future. Team was a GREAT choice for us. We love our Ford Expedition!!! :)
What a great experience! Jim and his staff provided for an easy way to purchase our 2011 Chevy truck. We had the truck inspected by our mechanic prior to purchase and it was clean as a whistle. I’d strongly recommend that you at least take a look here prior to making a purchase!
We bought a 2012 Toyota 4Runner from the guys at Team and we have never been happier. We drove 3 hours to get there and we were welcomed with open arms. They treated us like family and we got the best deal that was out there. We have sent a few friends up there sincevand they have bought vehicles after meeting the team. Highly recommended! Thanks for the awesome 4Runner, our family loves it!
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