What clients say about Town Hill Auto Sales and Service in Bedford Township (PA)
Absolutely frustrating experience with this company! We bought a 2011 Mazda 3 in December 2024 and took it in for an oil change in June 2025. By early December, the car started losing heat. When I looked under the hood, I found the coolant hose jammed under the air filter and kinked at the back of the coolant flange, as you can see in the attached pictures. I reached out to Town Hill and they had me send those same pictures. The next day, they called back and told me to bring the car in for repairs—not that day, but three days later. I took time off work and brought it in, only to be told that the hose wasn’t leaking; it was the plastic outlet that the hose connects to. They claimed it was just a coincidence and insisted they hadn’t caused the issue. I was upset and made it clear this wasn’t our fault.
After some back-and-forth, they finally returned the car to me. When I got home and showed my wife what they said, I opened the hood to find the hose still pushed under the air filter, still kinked, but now there was antifreeze all over the engine—pictures 4, 5, and 6 show the mess. I called the general manager, who argued that there was no proof the hose wasn’t like that when we bought the car. The rudeness from him and his service manager added to my frustration.
They proposed a 50/50 split on the repair costs, thinking it was a fair solution. But that’s exactly what our warranty covers—50/50. This wasn’t them taking responsibility; it was just them offering our normal warranty terms. I told them I expected them to accept some accountability, suggesting a 75/25 split would be fair. The GM wouldn’t even consider it. Instead, he suggested I call my attorney and ended the call. Moments later, he called my wife, trying to convince her to accept the “deal” of 50/50 like he was doing us a favor. When I explained to her that it was just our warranty, he claimed he had to rush off the phone because the shop was closing and sounded irritated by our conversation. He even hung up just to call her back and try to stir up an argument between us, as she thought he was offering a good deal. If that’s not slimy behavior, I don’t know what is!
I must say I'm somewhat confused by the interaction that I had with this business. I recently broke down and required a new tire as mine was completely destroyed, this information was relayed to my AAA agent upon my request for service and this business was the first recommended for quick tire service. I attempted to call twice before being towed there just to confirm this information but was unable to get a hold of anyone, though AAA assured me, as well as the company website, that they in fact install tires. Upon arrival there with my tow truck driver they simply told me and I quote, "they do not do tires." ? I was a bit confused because the exchange was brief, and with no other information offered or recommendation / referral anywhere else (I am not a local person but someone just traveling through). I was just told that I should grab my driver to make sure he doesn't unload my car and I need to go elsewhere- which thankfully I did. I'm not sure if this was just a communication breakdown or poor customer service, but I was not super pleased with the lack of interest or explanation when I was already experiencing a stressful day and event.
I went to Town Hill Auto today to receive an oil change and a service check up on my vehicle. The Mechanics that work there are extremely knowledgeable and great with the vehicles. The staff upstairs, the receptionist, Jeff, and all of the other staff are also very courteous and very helpful! Their prices on vehicles is very good. Their willingness to work with you is awesome! I very highly recommend checking them out if you are looking for a vehicle!
A little over a month ago I purchased my second vehicle from Town Hill Auto Sales. My first purchase was several years ago. And a little over a month ago I purchased a 2014 Chevy Impala. I am extremely pleased with my new vehicle and Town Hill Auto Sales. I strongly recommend Town Hill Auto Sales!!!
We had a great experience buying our car from Town Hill Auto Sales and Service! The staff was friendly, upfront, and made the process smooth from start to finish. They worked with us on financing and explained everything clearly, which really helped us feel confident in our decision. The car was clean, runs great, and we’ve had no issues since driving it off the lot. If you're looking for a dealership that treats you with respect and helps you get into a reliable vehicle, this is the place to go!
Went in for our yearly inspection and asked them to check our transmission fluid to see if it was due. Transmission fluid looked good and didn't need changed. This is our 3nd year using Town Hill and we will continue using them due to their honesty, respect, fairness, and knowledge. No pressure treatment when dealing with issues and ease of scheduling.
Everyone that I've encountered at Town Hill Auto is very pleasant and accommodating. I broke down on the highway and AAA towed me here, I decided to not go through with engine diagnostics and called AAA to tow me out the next day. Despite my decision to not have my car looked at, the mechanics and office staff all checked on me while I waited for my tow. I may take a trip back here if I decide to get a used vehicle just because of how genuinely caring the staff was to me even though I was not technically a customer. Thank you again to the staff. It was a breath of fresh air during a really difficult time.
Service was completed in a timely manner and Scott has worked with my wife and I on multiple vehicles. No matter the issue we’ve always had wheels and there’s always a solution. We have three cars through town hill and I would recommend them to anyone.
Awesome experience! I was on my way back to Philly when my car started giving me trouble. Tyler and his team were kind enough to squeeze me and get me taken care of. They diagnosed the problem, fixed it efficiently, for a fair price and got this weary traveler back on the road and home in time for Monday night football! Super pleased!
Scott, Tyler and the rest of the team are always ready to explain necessary maintenance issues/repairs in a way that I can understand. I don’t feel that unnecessary work is being added to inflate my bill like I have felt at other garages. I especially like their flexibility to pick my vehicle up at my work. The quality of the work and repairs to my vehicle has kept my 10 year old vehicle running like new. I highly recommend Town Hill Auto and Service Department.
Great to be back on the road! Thank you Town Hill for bringing my trusty CR-V back to life. With almost 300k miles I thought it was the end of an era, but she lives to ride another day. Thanks again for the great service and communication.
BE AWARE! They almost charged me $100 just to look at my car and they didn’t tell me before or at all that I would be charged. Then they tried to overprice the job by hundreds! They literally said it would cost almost a $1000 just to do a tiny patch on my brake lines. Not even fully replacing them. Never go here. They have no respect and horrible prices.
Took our company car in for state inspection and noise in the front end. Service dept diagnosed and repaired it quickly at a very reasonable cost! Great work by all!
Town Hill Auto Sales and Service provided an excellent service. They were upfront about the (very reasonable) price and had my car ready when they said they would. In addition, all their staff were extremely kind and nice.
They helped me find a car, and made the process quick and easy. I had the car I wanted in 2 days. Also the mechanics are quick and efficient and they make sure you’re in and out as fast as possible.
The company was awesome. Even though it was a holiday weekend, Tyler called me on Monday morning after the holiday weekend and got my car in and repaired in a few hours. Very Top notch repair shop.👍
Even though they were full, they took care of my car quickly and efficiently. And their prices are fair. What more could a person ask for from an auto repair shop. I will definitely come back again
I broke down 162 miles from home got a 250 dollar tow to there shop where I was referred by the tow man after once I paid for a ride 162 miles home they called me and told me the truck is completely fine they drive it in a long drive it ran smoothly and it crunk up perfect Told me nothing was wrong with my ram 1500 so I drove 162 miles back just to drive it 12 mins down the road and have to pay 979 dollars for another tow home and they didn’t want to help me pay for the tow. And I paid them 132 to lie to me saying nothing was wrong!so I’ve so I’ve spent about 1400 on my truck to have nothing fixed
Town Hill Auto has the best customer service I've ever experienced. I can trust them to be honest, fair and reasonably priced. Tyler is always so courteous, prompt and accommodating. Never disappoints!
Everyone there was personable and friendly. Had to leave the car there for an extended time, and it wasn't a problem. The guys even came out to push the car onto the trailer for me. I highly recommend Town Hill's service team to anyone with car issues.
Was referred here by my daughter and several good reviews online. Took my vehicle in for inspection and while it passed I was also informed of a minor problem that needs taken care of. I was happy about that because I never would've even known it existed. They were very informative and sent me a full report along with photos of my car inspection via text. I got to print it out to keep with my records. Taking my other vehicle in for inspection and an oil change today. Will definitely be a repeat customer
We rented a minivan from Town Hill Auto to take on our 36th Anniversary trip. The staff was amazing, fast, friendly and very helpful! We would highly recommend Town Hill for your rental needs. The vehicle was very well kept and ran perfectly.
I got 2 cars off them first one was a Chevy cobalt I had to put a fuel pump in 2 weeks after I got it not even 5,000 miles after I got it I had to put a new engine in and since then I’ve had to put shocks and other parts after I got it paid off I sold it as for my 2nd vehicle it was a Chevy equinox I had it for 15,000 miles and I had to put a new motor in it not happy about it but this time I just junked it I am not here to give bad advice but this is my experience with them and I have to be honest because people looking at this can use it to get a car from them
I rented a car from Town Hill Auto, and it was a first class experience. Jeff the rental manager made me feel so at ease during an emergency and needing a car quick. My dealings here have left a permanent impression of a place that instills excellent service in everything they do. I highly recommend Town Hill Auto.
I know it wasn’t the best outcome due to a transmission failure but you were a lifesaver in renting a car and allowing us to get home from a vacation! Thank you!
Wonderful place with excellent customer service. Shane was great he promptly returned our calls and got us approved with in an hour of sending our paperwork. We picked up our car 2 hours later! Jeff was also great! This is the place to go to if you need a car and you don't have perfect credit like most people!! We will 100 percent be back! Thank you Town Hill Auto for a great car buying experience.
Our van broke down while we were passing through Pennsylvania. Several people recommended we take it there. There were the reviews plus O’Reilly’s in the tow truck service.
We were able to rent a vehicle from them so that we can get to our destination. It wasn’t very clean, but it did the job and it wasn’t super expensive.
They did some tests on our van and determined that minimal attention was required. So we just had to pay for a diagnostic, which was totally fair. I definitely recommend them especially Tyler in Service.
Thanks guys!
I just cannot say enough good things about Scott, and his team, at Town Hill Auto. Like most folks, I was a little leery about buying a used car, but I wanted to purchase a second vehicle for work. I found great little Chevy Sonic at Town Hill. Not only was my purchasing experience seamless, but let me tell you about the "service" experience. To make a long story short, when I bought the car, I noticed a vibration when it was idling. Sometimes it was worse than others, but did not affect the performance of the vehicle. Scott contacted me a few days after I purchased the car to see how I liked it and to ask how it was running. I told him about this vibration. He got it in right away to look it over and make sure it was safe to drive. He couldn't figure out the cause of the vibration right away, but he assured me that he would get it back in there and get it figured out. Since I had another vehicle, there was no rush. Turns out, my vehicle needed a new flywheel. I had purchased a warranty, so I didn't get excited or worried about it. Fast forward to today - I got a message from Scott letting me know that my car was all fixed up and ready to go. I have a $100 deductible with my warranty and the customer is always responsible for fluids and shop supplies. However, Scott tells me that he is waiving the deductible and the fees since the problem was present from day one. I just can't believe it! How awesome is that?!?!? What EXCELLENT care and customer service!! I'm just blown away. I would 10/10 recommend Town Hill Auto to anyone looking for a used car or in need of vehicle repairs!! In today's world, things like this are almost unheard of. Everyone is out to make a buck and customer service falls to the way side, but not at Town Hill! Thanks again, Scott! I truly appreciate it!
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