What clients say about Valley Waste Service, Inc. in Beaver Falls (PA)
Valley Waste made a contract with MIDLAND borough. There is no other residential services allowed to come into the borough. Unless it's for large dumpster for debris or construction. They now have limited the amount of household waste allowed to, Two trash cans per household. During the snowstorm last month. There was no way to take our garbage to the curb. The snow plows, blocked our pick-up area. We had extra bags, due to the snow piled up against the curb. With that said, we were refused services that we paid for in advance for the regular service. The garbage collector took a photo of our garbage and they refused to take the extra trash. Too bad the Borough has made a contract with only one service. I've never had an issue with Waste Management. The Borough should make room on 90% of the vacant property along main street, for residential dumpsters. So the residents of Midland Borough can take their extra trash to those dumpsters. I find these regulations that the Borough agreed with Valley Waste ridiculous. It's no wonder that MIDLAND is practically a ghost town. They compare themselves to Beaver.. ? What a joke!! Beaver has a beautiful downtown, full of open businesses and the hustle and bustle of people walking safely to and from different businesses. The abandoned buildings and the open lots in downtown Midland Borough is embarrassing. Now they limited the amount of residential trash pickup. I drove down the street from my place. On average there was 3 to 5 cans of garbage per household. So, I'll bet lots of people will be looking for dumpsters, at whatever businesses are left in town. At that businesses expense..BTW: I have tipped the collectors an extra 20 bucks from time to time for extra loads. I wonder if they reported the extra cash I give the collectors to the Valley Waste Management?
This is literally the worst trash service I have ever experienced in my life, my borough locked us in for 5yrs at 30 dollars more a month while receiving less services.
My recycling hasn't been picked up in 4wks as they only pick up every 2wks. I'm just going to stop washing all my recycling and throw it straight in the trash.
The regular trash men felt so bad about how much recycling is sitting out they took half of it anyway.
Signed up for news and service alerts...have yet to receive any, but I do suddenly have an influx of spam texts.
Will be contacting my borough to see if I can have trash removed from my water and sewage and will just take my garbage to my works dumpster since it's more reliable.
I just moved around here and I am not around this place. I am using this trash company and there was a mail that came into the mailbox from the trash company. It said I need to enable the trash company so they can collect my trash. I didn’t move in yet so I called them. To make sure to them that I didn’t move in, so do not take trash from me yet There was a lady in that answer the phone. She was very rude. I said that my English wasn’t the best so I will be slow talking every single time I ask her a question she is always interrupting me and saying that no no no this is blah blah blah when I asked to talk to the manager, she was very rude about it like she had a problem with me, and when I was complaining to the manager about her, she said that we will deal with it. The next time I called back, it was still her. and I asked to talk to the manager again But the manager still said they will deal with it they still haven’t dealt with this problem this big of a company can’t even hire a professional person to pick up the phone. If there were other companies around me, I would use them instead of this one.
Shannon is the best! Every time I call whether it is regarding a bill or the need for a furniture pick-up, she is always pleasant, helpful and knows just what to do.
Shannon’s help in the process of the removal of my hazardous waste was appreciated greatly. She explained the process and answered all of my questions. She returned my calls and answered my emails always on the same day. Shannon is an asset to your company and it was a pleasure working with her!
Not a great company to deal with. Came out hours earlier than normal the day after Christmas, half of the neighborhood didn't have their garbage out. I called and asked them to come pick it up because I don't have anywhere to put my garbage. They said they would, 3 days later I'm calling to see why they didn't, apparently it was marked as completed. They obviously don't care much about their customers. For them to mark it as picked up without them picking it up is about as bad as customer service can be. Then when you call, the customer service reps basically just say they'll put in the order again. Upper management allows this kind of stuff to happen, that's why it happens. If I had another choice, I'd switch
Dealing with Valley Waste is 100% the opposite of dealing with WM, thank goodness. It's easy to reach them on the phone or by email, they are exceedingly kind and helpful and there are hardly any waits on the line, or they call you back. You deal with people and a real, local company which is NOT a huge bureaucracy with inane rules and mysterious requirements. The company reps are so nice. Of special merit are: Shannon Dietz, who handled the Hazardous waste sign-up with patience and, believe it or not, fun conversations; the workers who pick up the trash, Landon and Sterling, and the woman who picks up the recycle - they leave the cans upright, with lids on, set back from the curb and the sidewalk so they are not in the way. Can you believe how great these folks are? They all go the extra distance to help.
The pick up man on my route goes above and beyond. He usually works alone so he's in and out of the truck at every stop and picking up the trash. Today with the wind, he made certain the lid was secure on my can and even propped it by the post. It still fell over but at least it was on the grass and not the road. I so appreciate his caring attitude.
In 2026 our borough switched our trash pickup to valley waste. It’s been such a wonderful change- they don’t toss our garbage cans into the street when they are done, always place them nicely back on our property. The employees are super friendly and we have had no troubles with them picking stuff up (whether it’s large items, an ewaste pickup, etc)
Really happy Crafton switched!
Jamie provided outstanding customer service. I called because I was having an issue receiving my bills, and she helped me sign up for paperless billing. She was fantastic, and I hope she answers if I ever need to call again.
Valley Waste does a good job. I have to give kuddos to Shannon. There has been several times where I’ve spoken to her for information and to help with billing details and each time she provides 5 star service! Thank you Shannon!
Over the years I have always experienced great customer service from Valley Waste. Anytime I call with a question or request, I am met with very caring individuals that excel at their job. Recently, I had a hard to dispose of item and I spoke with Shannon who provided me with outstanding assistance. Shannon went out of her way to make sure my request was taken care of and in good order. Excellent Job! I really can't say enough great things about everyone at Valley Waste! Keep up the great work and I appreciate all that you do.
I scheduled hazardous waste and electronic recycling with Shannon. This was my first time using both of these services, Shannon was very patient and thorough in explaining the processes. Everything went as planned. I won’t hesitate to contact Shannon in the future when I need these services again.
I received detailed information on the removal of paint, motor oil, and batteries. It was quite a process but easily done. Shannon was very professional and answered all the question I had, and I called back a few times :-)
Shannon was very knowledgeable and courteous when I called to schedule a hazardous household waste pickup. It was convenient to have it picked up at home rather than trying to find a place that accepts all the different items I had.
Kudos to Shannon from Valley Waste Service! We didn't know that the Hazardous waste removal was part of our service. She explained the service and set us up to dispose of several batteries and paint cans. Everything went smoothly thanks to Shannon.
Shannon was very helpful in letting me know how to do hazardous waste pickup. She was extremely nice, and made it very easy for me. It was a pleasure to have her help me.
Shannon was very helpful in getting my various bulk waste, electronic waste, and hazardous waste pickups scheduled. I was able to schedule for multiple pickups in one call and everything was picked up on time. I appreciate this service.
Shannon was such a wonderful help to me When I needed to have some hazardous waste disposal taken away. She went through all the steps that I needed to do and said that I could call her with any questions that I had. I did her back and she was so helpful and so nice.!
The people that pick up the trash a very respectful of my property, always making sure that my cans are never in the street after they are emptied. Shannon was very helpful and pleasant when I had to schedule a special collection and she quickly got me the information that I needed.
Bring to your attention of an excellent employee you have that represents your company, Shannon help me get organized and gave me the instructions on how to get my toxic waste picked up in a timely manner. She sent me a kits to gather the items that i needed to get rid of. She was of great help and guidance, i would surely want her for an employee, she seems to be self motivated and needs little to no supervision. Your company should be proud to have her as an employee.
Nick Williams
Retired
Management
Regretting switching. They give effectively 17 day payment terms. Got a statement on 9/8 due 9/25, they sent no reminder emails, and charge you ~15% of your bill as a late fee after that 17 day period. At least they seem to come on time most weeks which is better than most, but the payment process is a bit outdated and very short payment window.
Edit: response mentions mail delivery taking time to arrive.. this was emailed a week after the bill was dated. Someone sent this bill to me on 9/8 and dated it 9/1 with a due date of 9/25 for service that had not yet even started. They are late with billing and then do not extend late grace in return.
They don’t give any redeemption if you forget to put your trash out the night before. Absolutely so annoying that they are the ONLY trash service near me. Would love to switch because they come at 4am and if you miss it you miss it. They penalize you if you don’t put it out the night before. What company in their right mind picks up at 4 in the morning? Be normal and pick up at like 8am. They are SO loud when they do, I have a sleeping baby inside and they wake her up every week cause they’re disturbing the peace and picking up trash at 4 in the morning. Missed my trash pick up because life happens and they tell me to put it out in the morning and a missed pick up would be $10 next day. I call next day; they won’t offer the message they left me, tell me it’s $35 if I want them to come back and that it wouldn’t even be today or maybe not even this week. By far the WORST trash service I’ve ever used.
We were first time users of the hazardous waste disposal program. Shannon Dietz assisted me when I called for information. She was kind, courteous, and very helpful. She clearly explained how the program works, providing me with all the information I needed to put in a pickup request. The program is very well-organized! Our kit arrived in the mail, we followed the instructions, and the pickup happened just when expected. We were so pleased with our experience!
Shannon was amazing throughout this whole process. She was so thorough, caring and helpful with all my questions. I told my husband what a great customer service person she was. You could clearly see she was very passionate about her position. Loved working with her. She always seems to go above and beyond whenever I call with a question or concern. Shannon, Thank you again for your kindness and all your help.
My boro switched to this company for waste removal in early 2025. Not only have the general services been far superior to the previous company in terms of courtesy and care for property, but the customer service for both general and special service (recyclables) has been impeccable. In particular, Shannon has been responsive, thorough, polite, and unfailingly patient when I’ve arranged pickups through her. If the rest of the support team functions as she does, the company is in good hands and well-represented.
Shannon is fantastic to work with! She is responsive and prompt with follow-up. She provides detailed instructions and will call with any questions or to provide additional information. It was an easy and painless process as a result of Shannon’s great customer service.
Whenever I’ve had any questions and needed to call customer service, the people they have working there are top notch! Always kind, considerate and always respectful. I recently had the pleasure in speaking with Barbara. She searched out and resolved and explained my concern.
Not sure why their employees do this but they throw the can against my hedges. I get there is a small hill there but they are throwing it 6’ from where I place it at night. If they feel the need to throw it away from the street my driveway is just as close as I place the can at the end of my driveway. I have called to complain with no resolution hence the reason for this review. They probably don’t care because I have no choice but to pay for their services as my township requires it. It just sucks because I planted that hedge when I bought the house 25 years ago. Last week the can was on top of the already damaged bushes.
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