What clients say about Pry's Towing & Automotive in Butler Township (PA)
SCAMMERS. Unprofessional. Refuses to take accountability for what they did to my car. Screaming on the phone to me about how what I saw happen with my own eyes did not happen, when it did happen. Pry's claims that Robert S. was never inside my vehicle. He was in fact inside my vehicle, I wish he had not been. They sent me SOME cut footage of what they claim to have happened, which is not what actually happened or all of the footage. The footage conveniently starts after he ruined my car even further, the first half of the footage is missing. Meaning that the videos don't show Pry's actually arriving, it only shows a portion of what happened. Pry's claims that that was the only footage they had. How convenient. They did not send me the footage from their tow truck, claiming it was not working when this happened.
Never accept help from Robert S. at Pry's Towing and Automotive. When Robert S. called me to tell me that he was on the way, he told me that he was 25 mins away and asked if I wanted to call someone else to tow my car. I said no, because I had already called Pry's. He confirmed that he was coming to tow my car then asked if I would rather have him tow my car somewhere closer than to have him tow it to where I originally told him to tow it to. He already did not want to do his job and was dismissive. Robert came to tow my car, he brought a flatbed and I needed a wrecker due to the condition of my car. He acknowledged this fact when he got to me, and tried to move my car anyways. By him doing so, this caused hundreds of dollars in even more damage. When he knew that what he was going to try to do was not going to work, he put my car into reverse on a already snapped tire rod and ended up ripping the axle out of my transmission. When he finally realized that he can no longer drive my car in reverse, with no working front wheel (my power wheel), he wanted to tow my car from the back & drag it. He said "Yes, dragging it from the back will cause more damage, ripping off your front bumper" When I asked if there was something else we could do and suggested a different way of towing it, Robert said that the wrecker from Pry's was down that day and said he would call another tow company to send to us. We called the other tow company to make sure they were coming after he had left & just told us that he just called someone. The other tow company said they had not received any calls & did not know of my situation. After Robert had left, I realized that Robert S. locked my keys in my car with my car running. I called him back to tell him that he locked my keys in the car with it running & he declined my call. I called again, he answered, he was surprised he did that and said he would come back to get my keys out and that he was not too far away. He called me back 15 mins later to tell me that he was not coming back to unlock my car because that other towing company was coming to tow my car. Luckily I had a spare key at my house that I had to send someone to go get, so I Fortunately did not need Robert S.'s help retrieving the keys from my running and locked car. When I called Pry's to make sure that their wrecker was in fact actually down that day, I was told "I'm not sure why Robert even told you he called another company because we can't call another tow company, it has to be through AAA". Horrible service, especially from Robert S. I will never allow this company to come out to my car again knowing that this is not the first time that something unprofessional has happened with their company and employees.
Pry's Towing is Amazing - Great Service and Amazing Folks. Fast extremely kind and professional service. Pry's has helped me out twice this past year. First time was a jump and replaced my old battery - runs like a charm. Brandon came today to tow my buried Jetta out of the snow mound and make sure all was safe and running great - thank you, Brandon - you are a Rockstar! Love this business and the people - make you feel like part of their family...
Call for SNOW REMOVAL Too! -- Craig, Steven and Benny - best snow removal team in Butler and surrounding Counties. Extremely Professional, respectful and did a outstanding job digging my car out, clearing all the walkways steps and decks of all the snow we accumulated! Job well done - thank you!
Mike E did a wonderful job! Towing my truck yesterday, was very nice and funny! Even helped and gave us suggestions about what it could be wrong with it.
Mark was awesome! I got stranded with a flat tire and he was there within 15 minutes and put on my spare so I could get home safely! Thank you so much!!
Rob was extremely efficient and very nice and respectful to deal with. He was very quick to show up while communicating with us and made everything very easy.
Mark was excellent today towing our car. He was very personable and easy to talk too. He did a great job and I will call again and make sure to ask for him if I ever need towed.
Definitely never take your car here... For anything! I don't understand how the mechanics here are able to work on vehicles....the one and only time my husband and I took our vehicle there they told us we needed a ton of stuff fixed and it was going to cost a hell of a lot of money to do. We got 3 other opinions and all of them told us that what Prys said needed done, never needed done. The parts that were "bad" were fine. Then on top of that we use our AAA membership for towing and other things. They're usually the ones that come out for the call. On Friday last week my husband called them to come check out my cars battery because she was acting odd. They tried to say that my battery was burnt and that "he's not doing it". I took it to the dealership I bought the car from and had them look at it......the battery terminals were just loose..... They fixed that real quick and she fine..... I may be a woman and not know much about cars ....but I feel like every mechanic should know at least that kind of basic stuff. If they don't know much about cars then they shouldnt be allowed to even pick up a car or look/comment on one. I have NEVER had a good experience with these guys. All they care about is taking all your money. And honestly if it really does cost the amount of money they tell you it's going to take .....go somewhere else. Because I promise you they will probably mess something up on purpose just to make sure you come back again.
I locked my keys in my car and Mark got to me within 20 minutes and had my car unlocked within 5 minutes and he was pleasant to talk to!! Thank you guys so much for your help and I highly recommend!!!
Pry's towing is an amazing tow service company. My teenager had her first tire blow out. Rob the tow truck driver from Pry's was knowledgeable, fast, efficient, & honest. I wish AAA would send them everytime I needed roadside assistance. If I did not have AAA & I had to choose a tow service to call, it would be Pry's everytime.
I don’t even know where to start. I am a very understanding person when it comes to taking time to get things done, but there was no excuse for what happened to my car and I suggest never bringing your car here. I had a wonderful experience at the slippery rock Prys, but this one is just disgusting with how they run their business.
I dropped my car off on Wednesday the 24th and they looked over it and I told them I had taken it to another shop and they only replaced one coil pack so I needed the rest of them. Long story short they only changed one coil pack and instead did 8 spark plugs and a valve cover gasket. But that’s not the issue I have. They told me that they’d try to get to it Friday and if not they’d get to it Tuesday. They apparently did not which is fine I get that staffing can be hard and getting cars done on time is hard. I called Wednesday around 3:30 p.m. asking for an update on the car and what they were doing considering it’s been an entire day past. They told me that they pulled it into the garage and were working on it now which I replied okay can you call me when you’re done and they said yes. So it’s around 4 p.m. on Thursday and I call again asking what’s happening and they said they had just brought it in from a test drive which I’m thoroughly convinced never happened and were tightening some things now. I asked if I could come pick it up and they said yes.
I get there and write out the check for $640 that they charged and got in my car and left. My boyfriend was following behind me and I get a call from him going down the road that the car looks like it’s about to catch on fire. There is smoke flying up from underneath and oil spilling EVERYWHERE and a nasty burning smell filling my car. I live about 8 minutes from their shop so I get home and call them and tell them what happened. They said oh it’s probably because we didn't tighten the valve cover gasket enough. They said there’s nothing they can do now because it is 4:45 p.m. and they close in 15 minutes. So yet another day without my vehicle after paying them in full to have it fixed.
The next morning I get a call waking me up at 8:50 in the morning saying they’re sending a tow truck. I go outside and wait and it is 11 a.m. now and I’m still sitting there waiting for them to show up. I call again and ask where is the tow truck and I’m told they are leaving now. They get there about 11:45 and fill it with oil and don’t bother towing it back to their shop. They DROVE it back to the shop. I wait hours for them to bring it back because when I called earlier they just said they must’ve not tightened the valve cover gasket enough. They bring it back right before 5 p.m. so I am unable to call until today if there were any issues which there was.
The check engine light, VSC off light, and the master warning light are all still on. I asked for a refund to take it to another shop considering the part I paid for is probably ruined from the oil spilling and other issues that could have arisen from their mess up and they completely blew that off and proceeded to deposit the check today. They made nothing right.
Was charged an insane amount to tow my vehicle 8 miles..every towing place in the area is cheaper. Not using them again if I have any choice in the matter
I needed road assistance last night as my car just wouldn't start. Everything is computerized and lights were coming on the dashboard until everything just went dead! I called AAA and they sent a young man from Pry's Automotive who was so helpful and knowledgeable. He got the car started, did a test drive, and gave me his phone number in case I had trouble on the way home. It was dark and late and I am a senior. He was courteous and concerned for my welfare. Thank you so very much!
Horrible. Charged me almost $900 bucks and the truck ran worse when I picked it up than it did when I brought it there. I can swap parts myself, I dont need a shop to do it for me.
The place was a little strange to pull into, and didn't really give that much of an auto garage at first but I'm pretty happy with the job they've done so far
They towed my dad's car when my dad was air lifted in critical condition, they were kind and respectful to us and so understanding to us as it was traumatizing to look at the car.
We purchased a truck in Pennsylvania and had it towed to our home in Ohio. This company was recommend by another tow company I had called because not all tow companies are licensed to leave the state which I did not know. The lady who handle all my information on the phone was fantastic, I was informed of everything, the tow driver was fantastic and courteous. Very good rate I would definitely recommend and use them again😊.
I called to see if I could get an appointment for an inspection and the gentleman on the line said they are very busy but squeezed me in for an appointment. They found a problem with my exhaust and still found the time to fix it and get me back on the road within an hour! Justin did a great job getting me taken care of. I’ll definitely be bringing my vehicle back to this place from now on!
They provide towing services and also mechanical repair service. Very knowledgeable employees in both areas. I have used both of them several times and have most of my vehicle work performed by them.
I highly recommend them.
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