Monro Auto Service and Tire Centers in
Bryan (OH)

The owner gentleman was super helpful and friendly. Same w the younger assistant. They were prompt, courteous, and so helpful!

Not only do they get you in faster then anyone else in Bryan they do a complete and always excellent job..they have done work on all 3 of my vehicles for the past 6 years I’ve been going there and never an issue…great friendly staff

The one thing that blew my mind was the mechanic working on a vehicle had sandal’s on. Is that even safe? As they were rotating my tires apparently two lug nuts were bad. 60 bucks for two lugs seems crazy but what else can you do? Lastly they don’t have high mileage oil anymore so you have to choose something different. 4 days after oil change saw oil all over driveway took back and I guess they forgot to tighten the drain plug. Place has been going downhill for last cpl yrs now. I will not be back.

Great place been going there for a couple years now wouldn't change a thing Good employees and good work at a fair price

Super nice, actually had to cancel my first appointment because parts of my car needed work and they didn’t want to ruin the new tires or have me pay for a 2nd alignment. Quick and really helpful.

Thoughtful, excellent explanation, Felt the price was a bit high! But. Was easy in and out. On my way.

We had a flat on a road trip, and they got us in out and in a flash. The employees were all nice and helpful, and so were the other customers.

Stopped in because of a noise somewhere in my exhaust system. Turned out to be my flex pipes coming apart. Quick, reasonable estimate to replace them. ( I got several area quotes). Made an appointment for last Thursday. It took slightly longer than quoted because the mechanic tried to repair them before replacing, maybe to save me money. But was completed in a fair amount of time. Now my vehicle is nice and quiet again.

They were great to me!!! I would use them again.

My granddaughter went in there to get her car fixed.They wanted two thousand dollars to replace the plugs and coils that cost a hundred and twenty two dollars to buy.We had it done somewhere else 500 hundred dollars.Beware of this place

Brought my truck in to have the oil changed and wiper blades replaced. They tried to charge me 140 for the blades and discounted my oil change naming it $135. First off in what world does wiper blades cost more than the oil change? Looked on Amazon and I can get premium blades for $50.00. You can't tell me you have to pay someone that much to change a wiper blade. I can also get an oil change cheaper at a dealership. I am taking my business elsewhere.

THE ABSOLUTE WORST SERVICE IVE EVER EXPIERENCED I spoke with the manager "jim wagner" and scheduled an appointment around 7:30 and didn't hear from them until i had to call around 11 so he asked me for my keys and said it'll take around 45 min or so the manager has piss poor customer service and attitude to the so the other technician who was there just looked like some random guy that they just picked up from the side of the road. Furthermore terrible hygiene shoes were untied very unprofessional and i value my car once he got in the car he slammed my car door and begin to turn the wheel all the way to where the axel and ball joint could snap and almost hit my girlfriends car in the process to the point where i didn't feel comfortable with him moving my car any further to where i had to move it my self then proceeds to talk shit under his breath " i know how to drive " when he doesn't even care about his appearance in a professional environment i will not ever stop here again hostile hospitality and just straight disrespect

Brought my car in due to an engine knock. I was told my "engine is shot" and they even suggested I have it towed. Drove it home & then took it elsewhere for a 2nd opinion. A routine oil change was done & the problem was fixed. In short, I can't recommend Monro due to the sheer incompetence I experienced.

Had an emergency with my vehicle overheating after getting my radiator flushed at the quick lube down the road they got me in and out very fast and were extremely knowledgeable about what was happening and the even made sure to check over there work to make sure the vehicle was 100%

Only go to this place if you feel like getting ripped off. Had calipers replaced about a year ago paid $800 for this, that are junk and locked up just as they did before they were replaced. Told us they are still under warranty but their “labor wasn’t under warranty.” Labor cost for both sides was going to be around $500 to replace the garbage parts they put in. I’ve never heard of anything like this. And based on others reviews it seems like they have a reputation for screwing people over.

Went in to find out what was wrong with my vehicle. Tried to tell me I needed 4 new tires cause they were all shot. I’m a girl, but I’m not stupid. I can see if tires are shot and mine absolutely are not. Also quoted me on almost $1500 worth of work. Took it to the dealership and found out what was actually wrong. Which was was not in their list of supposed things that needed fixed and the dealership mentioned none of the things Monroe did. In fact, I mentioned to them at Monroe what I thought was wrong which ended up being what was actually wrong in the first place. Took it there about a year ago cause it kept shutting off on me. They told me my transmission was going out when in reality the cam shaft position sensor was bad. These guys couldn’t find a 6 foot whole in the wall. They’re basically pretend mechanics. I will never be going back there.

My boyfriend and I went here to get his car fixed and oh boy… Worst service I’ve ever experienced. We were not quoted nor were offered a quote, which is AGAINST THE LAW. They had the audacity to charge us $700 and didn’t even fix the vehicle. The car clearly has an electrical issue, but they changed the working alternator for no reason. So thank you so much Monroe, for wasting my time, money, and patience. At this point, I am seriously seeing legal action as an option. Repair shops do not get to be deceiving and scam people just because they feel like it.

Steve was horrible to deal with I went in for and alignment on my truck and when I picked up my truck they had put it in 4wd for “getting it in and out of the shop” so when I go to leave my tire catch the dry pavement and snap my cv axle bc they failed to tell me it was in 4wd. And now they will not cover the cost of the damages. Steve was very rude and should not be in the position for customer service he told me that I needed to pick up my junk vehicle bc they would not fix it. I myself will not be returning to this place for any work as they are dishonest and the customer service skills are poor.

I only used these guys once for a leaky gas line. Customer service was great and car was done the same day. I always do my own car repairs but because of a busy schedule I had to hand it off. I thought the repair was pricey but all in all a good experience. I have given 5 stars for customer service and on time repair. Monroe is my go to place for all my car needs.

It's one thing to have your vehicle serviced both professionally and properly, but is another thing entirely to be treated with kindness respect and overall thoughtfulness. The staff at Monro in Bryan are the reason I continue to return there. They do excellent work, keep you updated appropriately and are mindful in how they greet and treat people.

I brought in my car for an oil change months ago and my car was “too new” they didn’t have the parts. I normally do my own oil change at home but I have a 2023 car that has warranty so I can’t… let’s just say I called again they told me they had the filter and I made an appointment for the next day. Some kids were working on my car arguing about why they shouldn’t have to rotate my tires etc. this was 2 weeks ago! Now I have oil all over my bottom of the car, on my concrete that I have to pay to get fixed or I’m evicted, and I’m low by a quart. I only checked because my oil light came on. I don’t even have 10k miles on my car and it’s the seal… the seal is pinched off. Glad I can spend hundreds of dollars for my car a month to have it covered an oil and be destroyed!!!

Writing in regard to an ongoing experience that my elderly friend/co-worker is experiencing with the Bryan, OH location. Want to share honest insight for others. A vehicle with no prior issues needing a simple oil change service is brought to this location on August 1, 2023. Immediately following service an issue is noticed by the vehicle owner that there is significant oil leak coming from the oil pan. The oil pan is now stated to have a crack in it near where the drain plug is located and needs replaced. The company at first show no desire to assume responsibility for the damage or willingness fix. After speaking with claims of Monroe Muffler, and getting in touch with Travelers they stated that they will be in contact with this location to correct the issue at no cost to the owner of the vehicle. Following this conversation and now being a week later the vehicle is still sitting at this location and the owner continues to try to get some resolution or even correspondence from the company. It is now Aug. 7th and still does not have his vehicle returned and in non leaking condition. My personal thought, any technician who initially performs work conducts an analysis and documents any known issues which would normally be brought to the owners attention as need of repair. If there had been any sign of leakage or prior concern, it would have been informed to the owner prior to work being performed. The realistic truth behind the matter is that a poorly skilled and unsupervised employee likely over torqued the drain plug when tightening causing the crack in the pan. Why wasn't a final inspection of work performed to confirm no leaks? I hope that this review helps others understand the level of customer service that can be expected by this specific location and consideration of how these days without transportation has affected a hard-working and honest individual. He cannot even seem to get a phone call from this company. Already makes me weary about taking any of my vehicles here.

Jamie does a amazing job accommodating my needs which can be difficult at time as i live hour away. many times its very short notice i have to give him and he has always worked me in. in two cases Jamie has been able to fix a brake problem other service places were not able too. i have recommended many of my employees to to use you guys. keep up the great work, Dan Schultz

Went in for an oil change and asked if they could check it out a little for me, it didn't drive right.... They were great! Jamie had no problem checking on my concerns. Turns out my rotors needed replaced and he had gotten me set up to get it done! Highly recommend Monroe in Bryan! Best service I've seen around yet!

This review is only based on an over-the-phone interaction as I did not take my car into the shop due to personal circumstances: Quick to pick up the phone, consistently friendly even though I was taking time to make up my mind and kept calling back. They were willing to squeeze me in early for an emergency muffler issue. They couldn’t give me any quotes or estimates over the phone for my particular issue without getting the car up and seeing the issue for themselves, which makes sense. I appreciated their straightforwardness on that matter. I had to cancel the appointment due to personal circumstances unrelated to Monro Auto Service and Tire Centers. The response to my cancelling the appointment soon after making it was kind, understanding, and they wished me well on my travels.

Store 247 in Bryan Ohio is truly a great store. They were very professional and helped my Significant other out when I couldn't be there. She needed a tire and she had our infant with her. They stayed after hours to ensure she was taken care of! I am so fortunate that they were there to help her in our time of need! Not only did they stay over to help they were exceptionally quick in completing the job and very courteous with my significant other which helped to calm her down during this stressful time. Thank you all at Store 247! You guys are amazing! I will definitely recommend you to any in need!

My car was taken in the bay at the scheduled appointment time with no waiting. The issue with the muffler was addressed and repaired within the time limited anticipated. I was happy with the estimate, which was $200.00 less then the quote I received from the Chevrolet Dealership the week before. The service attendant was direct, pleasant , and knowledgeable about my car. I will return for other services and would recommend them to a friend for automotive services!