I have a heavier truck and they were the only local shop able to do the repair I needed on a saturday. Very fair on price and super quick repair! Will be returning!
I almost hit an electrical pole so I was pretty shaken up. Called for them to come get my car out obviously still shaken. John the owner was extremely rude to me on the phone to the point where I started crying. Used a condescending voice. Then the guy coming to pick me up was also rude. I understand being busy in bad snowy weather but it’s no excuse for this extreme type of rude. The guy pulling me out said something about me not hitting the pull and I had said something about thankfully I had some some defensive driving skills and he had said “well if you had those you wouldn’t be in the ditch.” Seriously? The only good part was the timing. They didn’t take long to get to me. If I could zero stars I would. I do not recommend.
I was charged a bill for 15 days of storage. Paid that in full. And guess what, they charged me wrong and now it's an additional $200. They took the blame and are still going to charge me for their mistake. What an absolute shit show
Had a flat tire today while I was with my two kids picking them up from school. Called John’s and they came right away. The tow truck driver Randy was very informative & extremely helpful (great with the kids too). I highly recommend this tow company. I know I won’t go anywhere else!
Had a car towed from defiance to pioneer. I didnt get the driver's name but he was extremely polite and professional. 100% satisfied with the service. Thank you guys!
They towed my Harley illegally after I left it when it broke down and then when I went there to get it nobody showed up to get it out for me and then when I left my heavy duffel bags there because I went to the store they stole them! It had my birth certificate, social security card, my tax forms and lots of other important things and they either stole it or threw it away either way there will be hell to pay!!! John I will be seeing you in court if you don’t return my property to me now!
John’s Towing helped me when I was in a tough spot. During a cross-country trip, I hit an object on the OH turnpike and needed two new tires and wheels. Darren towed my car to the shop, and personally drove me to a nearby hotel for me to stay while the parts came in. He was in constant contact with me and extremely hospitable. I really appreciate the help and fixing my vehicle so that I could move on with my trip.
Got in an accident late at night and not close to home, John offered me some great advice and ended up towing my car to a local trailer/body shop that he recommended. They did great work and the towing process was quick and easy
Best service place by far. The owner John is a great guy who knows his stuff. All his mechanics know what they are doing. Never had a bad experience here and I will always do business with them. Highly recommend this place to anyone.
They go the extra mile for there customers my Car broke down on the side of the road they picked it up for me right away and even drove to my house to get the keys from me. they also got my car back up and running in no time and don’t charge you an arm and a leg like alot of other places do. I’ve been looking for a good mechanic shop for a long time and they are my new go to guys I’m very happy with there services I would definitely recommend them to anyone!?
Amazing people. At summer camp with my sons Scout troop. My truck was a crank no start on Wednesday morning. They came all the way out to the camp; towed the truck back to the shop; figured out that I got more water than fuel from the Shell station in Dephlos, Ohio; repaired the truck; and finally towed it back to me first thing Thursday morning. Professional, courteous, honest and extremely helpful. The repair cost was fair as were the cost of the tows.
My car died on the side of a busy road and I didn't understand why. I was very frustrated when I called to schedule a tow to my auto shop. The dispatcher was super nice. The driver, I do not remember his name sadly, was kind enough to listen when I explained what the car was doing, or not doing and what I had tried. He then tried to start the car, jumped it, followed me to the shop, and helped explain to the shop techs what happened. I DO NOT SPEAK CAR, and I very much appreciated the help. I also appreciated that he followed me to make sure I was OK, and then only charged a service call cause I could drive my car! My friend that was waiting with me, and I will now always call you guys first! So great!
Excellent! Had a disabled car stuck at the high school at 8:45pm and they got there and had it to my house by 9:27! The two guys who showed up were very nice and professional!
We had a blowout tire situation on our Cadillac on I-75 about 2 weeks ago to make a long story short with many other road side assistance and other towing businesses and 2 very helpful State patrol officer's and 4 and a half hours later still in our car ,we connected with johns towing and instant great communication they appeared as soon as they could, loaded up on a flat bed and delivered to Estle Chevrolet in Defiance. Thanks again to a great, professional driver and young man COWIN
Scheduled my van for repair. Fuel leak over the fuel tank area. Needed to bring it a few days earlier than scheduled bc of going out of state for the weekend. The young lady who scheduled me was very friendly and understanding of the circumstances.
Van was found to be non-repairable bc of frame being exceedingly rusted. To me, that speaks integrity rather than dodging the job as 2 shops priorly had done without presenting the facts.
They kept my vehicle for an entire month and would not even give me an estimate. They looked at the vehicle the day after I dropped it off, and brought me in to show me some issues. The mechanic said John, the owner, could give me a price if I wanted to go ahead and repair the vehicle (it is a 1999, so it may not have been worth pricey repairs). I called back evrry single day trying to get a hold of the owner, only to be told he was on the phone with someone else and would call me back shortly. He never did.
Finally got a hold of him a week later and he told me he didnt want to spend the time putting together a price unless I was committed to the repairs, which I found weord since the cost was the deciding factor. I told him to go ahead and put the price together for me.
A week later I had not heard anything, so I called back. They said they didnt have anything for me, and would call me back...
Long story short, after an entire month of waiting and not getting even one call back after being told numerous times that they would, I finally told them I could not go any longer without a vehicle. They promised me again they would call me the next day with or without a price to update me. Again, they did not.
The owner, John, constantly promised to call back, and never did. He also would not give me a straight answer about anything. It took 4 phone calls and a trip to the shop to finally pick up my vehicle, which they had not even touched in a month.
Conpletely wasted my time and left me in the dark the entire time. Broken promises and no return calls. Do not go here.
We used Johns Towing when we had a semi on 24 and needed it moved for safer repairs to be done. They were knowledgeable, fast, and just good people. We will definitely be using then again!
Was told that my truck was moved to the back of the list because I only intend to use it 15 times a year.
Instead I waited a month while it just sits there wasting my time. The older gentleman in the office has a problem with explaining to his customers that he is overwhelmed and shouldn't take on new projects. But instead berates the customers when he calls asking why and estimate is taking so long.
Would not recommend, go somewhere like Fair Auto.
Deron came promptly to help us. He was able to get our car started. He was very sweet and made sure the car was driving smoothly by following us on the expressway for about 10 miles. Adele the receptionist was super helpful and patient with me during a stressful time. I would definitely recommend this business.
They were great. Very knowledgeable and reasonable prices. They even dropped me off at my home while my truck was getting worked on then picked me up when they were done. Had oil pressure sensor changed with full oil change. I would absolutely recommend this place
I can not say enough good things about this company, especially Driver Jeff. Had my first major break down as a O/O and he made it so much easier for me. After dropping my truck off at the shop he personally took me to get dinner and drove me to 4 different hotels until I could find a room. The guy was top notch. 5 stars isnt enough. Thank you Johns Towing and a special thank you to Jeff. May Gob Bless you!!!
Thanks for driving over our lawn when you did a tractor swap at our place of business.
We asked your driver why and he denied driving over the lawn but even you customer admitted he drove over our lawn.
Excellent service as I expected! Called John's to haul my large toolbox on a flatbed to a dealership in Defiance and Deron Eicher exceeded my expectations. He took excellent care of my toolbox, which is a life long investment, and carefully loaded it onto the truck and strapped it down on 4 corners as well as over the top of the unit. Very nice guy, nice equipment and excellent attitude. I'm very happy with my decision to call John's for my needs in short notice and they came through for me at a reasonable price. Anyone else probably would have lost my toolbox on the highway before it got delivered. Great job guys! I give the business a SOLID 5 stars and I highly recommend them to anyone reading this!
Excellent service. My insurance company dealt with the financial part directly with them. John's towing met us promptly and were very friendly. Smoothest transaction ever. Highly recommended.
Great service ! They do a seamless perfect job ! Excellent equipment! Fast response time and the team is very courteous, helpful, and involved on getting what you need done. Excellent experience working with you. Web site is one of the best I have used.
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