Mike answered my road side assistance call but unfortunately my car wasn't able to be started. Mike stayed while I turned my service call into a tow call. He was patient, and professional and did a great job getting me and the car back home. Highly recommend.
Don't use this Towing service, they employ drivers that have No experience what so ever & they're high priced! If you need a great towing service, call Kale's or Prendergast Towing!!!
Maybe fix your phones instead of telling other people it's theirs and hanging up called to see what they wanted to get my mom's car out I called twice was hung up on bc she couldn't hear me and MY phone was messed up , called 2 other people and my phone was fine.
Mel’s Towing came in like superheroes when we were in a tough and tricky situation. The guys were friendly, not judgy at all and super fast/safe. Their prices were beyond reasonable and their response time was incredible. If you need a tow or tow services, do yourself a favor and call. 10/10 recommend.
Web site says open 24hrs, business card says 23.5 open, office open select hours. Employees choice of words were not offensive, but not as understanding as they used to be. I've dealt with them several times over the years. Not impressed anymore. New regime or whatever..
Mel’s was great after a recent accident. They worked with me on lot fees and were able to tow my car home (to the State Line of Ohio and Pa). They were attentive and placed the car in the driveway in the orientation I requested and where I asked them to place it. They called me when it was delivered. Thank you all for going the extra mile, literally.
Tim is definitely my go to guy from now on! I called last night and he came through for me as early as possible! Really friendly guy. I’ll be asking for him by NAME from now on!!!
Quality service, fantastic response time, and real people doing a real job. The prices I was quoted were almost 30% cheaper then other local companies, and the driver was happy to help. Some of these negative reviews seem to be from stressed owners who've never been in a impound situation or a wreck before.
They were friendly and helpful but failed to apparently see my keys that they were asked to look for in my car on the side of the driver's seat. $286.25 for a police tow and storage 5 days isn't bad but definitely wasn't necessary
They are cheaper than some of the other places and the wait time is reasonable. I've had them tow cars a few times, they are always professional and I have had no problems
Tim from Mel's Towing was a huge blessing for us during a situation that was a bit challenging. His calm demeanor, professional and obvious ability made a less than ideal situation much more tolerable. I highly recommend this business.
DO NOT USE THIS SERVICE!!!! they are shady and grimmy they quote you a price thats good hook your car up to the tow and tow you and before they let you havd yiur truck they raisr the price more than double and you have to pay or they take your car to the inpound lit and you cant do anything about it anything about thry are also work for yhe police and are very shady and grimy and you gace ti do what they say You have no control i felt rapednd a powerlessr very bad business
DISCLAIMER: I had vehicle impounded by Alliance Police Department, and did not engage with Mel's Towing for their towing services directly, which may or may not be excellent. My review is based off the experience I had with Mel's Towing when trying to pick up the vehicle.
The owner, Mel, seems like a nice enough guy. The girl who works at the desk, I believe his daughter, is a little less nice, but not entirely a jerk. Some of their rules (must pay $100 to retrieve any personal belongings from your vehicle) are absolutely ludicrous.
***I do believe in some situations that their hands may be tied, due to serving as the city impound for the Alliance Police Department as well; however, there are too many gray areas.***
I was told I cannot pick up the vehicle until the police department sent the release. Understandable. I asked to pay the bill in full before closing, so I did not have to pay the extra charge for extended days hold. I was told I cannot pay until they have the release. I asked to pay, not release the vehicle, just pay the bill.
They said they cannot accept my money until they get the release form from the police, but they can accept $100 so I can retrieve my belongings, and then that amount would come off the bill. Makes no sense to me. So I can essentially pay more than half the bill, but not the entire thing though. Got it.
Other vehicle owners were allowed to go to their vehicle to grab things (i.e. their title) without paying $100. I understand the title is an important document that can also prove ownership of the vehicle; however, who decides what is and isn't important?
Just seems like a scam to get $100 more out of people who are already struggling obviously, or their car wouldn't have been towed. Sad world we live in.
I called to have my daughters suv towed she goes to college down there. The lady on the phone was helpful polite and did a great job. They were there in 20 minutes or less and it was reasonably priced. Highly recommend.
My car can break down anywhere within the 44601 zip code and I can have it towed for $63 and some change doesn't matter how far it's going. If you are in an accident and the police call for a tow it is an automatic $430 for the tow plus storage fees oh and nobody thought to tell me that I did not have to wait until the driver went to court that I could have borrowed the money and gotten my truck out the same day since they drove it half a block away from the accident into a parking lot before they drove it up onto the wrecker. According to the law director and judge zombies secretary since I was not in the accident and I was not driving when the accident occurred that made me an innocent owner do you think Mel's had any sympathy for me for getting my truck back? No charge me the full 800 plus dollars to get it out no sympathies when it comes to a tragic event in people's lives but get a flat tire they're there to help you out at you know very minimal cost.
Towed my car 3 miles and impounded it after it was involved in an accident. Couldn’t get my car all weekend and they charged for every one of those days. When I went to get my badly damaged car they wanted over $600 or the title! They wouldn’t even let me get my things out of the car unless I paid them $100. I ended up having to give them my car! Mel’s Towing is run by nothing more than a bunch of low life thieves. I wouldn’t call them if I was stranded in the desert with no water. Incredibly rude staff. This business exists to kick people while they’re down. They disgust me.
Called for vehicle lock out, told I was paying in cash and where the vehicle was located. I was told 45 minutes. After waiting outside by the vehicle for over in hour (it’s December in Ohio) I decide to call and see what the eta was. Got a call back a couple minutes later from the drive, dispatch just relayed the message I needed let in my vehicle. So I had to wait another 15 minutes for them to arrive and the drive had no change. Waited over an hour and a half outside, got charged full price, and had to find a way to make change so I could pay my bill. Absolutely ridiculous.
Was very expensive only had to tow car about 3 miles. Charged over $300. Went on Saturday to pick up car website said they were open. They weren't! Had to pay $165. for storage on days they were closed. People are crooks!
Extremely nice people. My car had gotten towed and the lady in the office waited 30 mins past close on a Friday so I wouldn't get charged for all weekend. The driver was really nice and very helpful.
I got into car accident and was told triple a cannot tow it by the alliance police department. When trying to get my car we were unable to get it during the weekend. We were told to pay 600 to get my car or hand over the title to get everything out of my car. Now I am unable to get my car. We had to pay them 100, I do not have enough to pay the 600.
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