I think Bob was the drivers name! Very friendly and funny 😂. Great experience all the way around. Took care of my vehicle after get hit in Ravenna and dropped me off at home. Thank you so much!
You are an absolutely incompetent company. A tow is scheduled through a third-party for approximately one hour out…shortly after 2pm. Pick up is at an auto shop in East Canton and the truck is being delivered to an auto shop in Canton, both close at 5 PM on Friday. At 4:30 PM, I receive a call from the third-party saying that Marlborough towing can no longer pick up the vehicle and wants to cancel the pick up. Thanks so much for the 30 minute notice to get another tow truck to two businesses that both close at 5 PM.
GFY
First of all, Tonya, one of the dispatchers is incredible! She helped me navigate a tow & drop off of my car after an accident with patience and compassion, which was greatly appreciated during a stressful situation.
The response time was also excellent.
I took a star off because a completely different towing company (Oscar’s Towing) showed up when I had been expecting Marlboro Towing. I’m assuming they subcontract out when they’re busy, but I wish this would have been communicated ahead of time because I was definitely caught off guard. Also, the driver from Oscar’s Towing was not very pleasant to deal with, but he ultimately got the job done so it is what it is.
Overall, I would recommend Marlboro Towing and will gladly use them again if the need arises.
Cody from Marlboro Towing was absolutely amazing. He was super kind.
Very informative. Extremely quick. I would highly recommend him to anyone. This was our first roadside experience and it was excellent!
Great company. From the start, the dispatcher was very professional. Then I got a call from the actual technician. They came out as fast as they could and got me taken care of. Their prices were extremely fair and service was the best I have ever had. I would recommend them to anyone who ever needs towing services.
Huge thanks to Joe and the new guy for changing my flat tire today, Monday 9-15-2025, I was on 76W near Rootstown. They were both very professional and courteous and made sure that I was safely back on the busy highway.
Quick, they have towed my vehicle a few times. They normally have no issues and the drivers are friendly. One tow truck driver did not put my van in Neutral then proceeded to Wiggled my van off the bed of the truck, and broke a spring because he didn’t know what he was doing. Now I’m in the process of filing a claim with my insurance smh
I needed a short tow the morning of 7/10/25 and I would like to say thank you to Bruce, the Tow Operator that towed my Jeep Wrangler to Uniontown Tire that morning. He was very professional, kind and courteous. It’s always refreshing to deal with someone pleasant these days, especially during an already stressful time.
Thank you Bruce
Vince B.
AAA hired Marlboro towing to come pick up our van. On 4-23-25 they did just that. They drove through our yard in multiple spots requiring repairs and ran over two driveway post. (These were not enough to keep the driver on the drive) It took 48 days and dozens of messages to get this fixed. Worse yet the van was getting towed due to a bad head gasket. Cylinder 5 was full of coolant. My wife told the driver not to start the vehicle. He then lied and said he could not tow it without starting it. (Two winch pulls is too many?) I believe this caused the head to crack... As most people know you can't really compress liquid and it has to go somewhere causing a cracked head. I wouldn't trust these guys to tow a bicycle. Lies, can't keep it on the road and started a vehicle they were instructed not too. Be careful who you hire.
I'm disabled with chronic health issues, and I was stranded over an hour from home last week in 90 degree heat without a cloud or shave tree in sight...I called AAA and they dispatched marlboro. The driver was just so kind and caring, he didn't just do his job but went out of his way to make sure I was okay. It's the kind of service that helps you to breathe easier during a stressful event and I am just so, so grateful for it. I'm hoping I never need a tow that far from home again but if I do, this is who I'll call
Bruce was dispatched by AAA to tow my boyfriend’s Porsche and I could not have asked for a nicer, more caring driver. He made sure to take the time to appropriately attach/hook the car and was very respectful. I’ll be requesting Bruce for all of my future tows!!
The driver showed up quickly and before towing he tried to figure out why our truck wasn't starting. After just a couple minutes he got it started and we didn't need the tow! I thought it was great customer service that he took the time to help us.
Waited all day and wasted my time!!! Needed my car towed to the dealer and was setup at 1036 am with this company accepting to tow it. Initial wait time was 90-120 minutes and says they’ll be here in 90 minute. 90 minutes go by and no update so I was gonna wait until the 120 minute mark until I got another update saying another 90 minute wait. Okay so I wait 90 minutes and nothing so I call 60 minutes later at 130pm was told they’re busy but give them 90 minutes. Keeps going and going then at 4pm I get notified they are no longer going to be able to tow my car. I’ve wasted my entire day waiting for them just to cancel and I was very patient and not even rude when I called at 130pm. Waste of my time and will not ever use their services or tell anyone to use them.
Just had someone from this tow company come to me through Progressive and he was extremely helpful and skilled, helped me feel calm in a time of distress. I think his name was Darren or Derrick. Offered to help get the car back into the garage and even helped the neighbor across the street maneuver around the truck. I will definitely recommend and keep them in mind if I’m ever in need of a tow again
Power was lost while driving . Pulled over and used road side assistance. Marlboro towing came to the rescue . Rick helped me and showed me what every driver should have , cared , compassionate and most importantly helped with this situation. Thanks Rick for the attentiveness and the gratitude. Much appreciated and details MATTER. :) if I need a tow Again , I’m calling Marlboro!
Had to use them when my car wouldn't start. Took a couple hours for them to arrive but such is life. Once they got there the guy tried to see if he could help fix my car issues. He couldn't, but he explained the process, asked where I need towed to and filled out the paperwork for the key drop. Hopefully won't have to use them again, but if for some reason I do, I know who to get in contact with.
Curtis was our driver and we didn’t end up needing a tow but he was great. Extremely friendly and ended up starting our car again. Extremely helpful and kind. Would recommend!
So today I had to call AAA. To provide lockout service on my Jeep. The key fob has been malfunctioning so when I locked the doors in it a couple days ago I figured they were somewhere in the house because it didn’t Auto Unlock . MARLBORO TOWING was dispatched out and David arrived 3-5 mins later. . He was super kind, polite and professional. He really made this frustrating Admission of my procrastination in getting the battery replaced in that key fob after 6 months of issues. Super thanks to Marlboro Towing dispatch and technician David for a great experience . Lisa
called at 9am for towing services, they told me 2 hours, then it became around 12:30pm and they updated my time to two hours again. this happened all the way till 7pm. 7pm… when they finally picked up my car but with no communication besides me calling them to check. to top it off, i had my car dropped off at the dealership and they just threw my keys in the bin with no information as to who the keys belong to, so my car was sitting there without being worked on for 2 more days. awful service
Great experience dealing with Rob the battery guy and Ron N the tow truck driver. 5 star service from two 5 star representatives of their company. Both showed up well ahead of the time the AAA told me they would arrive and they were both very friendly and professional and as helpful as can be. Hopefully I never need to meet them again, but if I do at least I know I will be taking care of. Great job guys!
Scheduled a tow for 8/28 at 3 pm. Didn't arrive til 8/29 at 5 a.m. because the police calls literally pushed me back on the schedule that far despite calling ahead at 11 a.m. on 8/28. I had to call myself for ETA updates throughout the day as the delay got longer and longer, til it was finally the longest I have ever waited for a tow before. THEN they drop my car off to me late and horribly scratched with the bumper partly detached. Late and they caused excessive damage. I can't begin to describe how much money they cost me in lost work/missing my job two days now from them being late on the tow, and now I have to repair body damage that the towing company put on my car and I'm even more financially at a loss from them. I wish my roadside assistance had found someone else.
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