After an accident on the highway, my insurance connected with Broad & James to tow my car to the body shop. Clayton arrived in short order and was an absolute joy to be around in a stressful environment. He was very calming and worked quickly, which is all anyone could hope for in such a situation. Bravo to Clayton. He's certainly a good one.
Their tow truck arrived in less than 15 min. Driver was knowledgeable and respectful. Everyone so far has been very courteous and their rates are reasonable.
Dispatch was very kind and empathetic. They were able to help me within 20 minutes, Joey, our tow truck driver was great! He was fast, friendly, and got the job done! Thank you again, really saved my behind today!
My car ended up getting stuck in the snow at the end of my driveway resulting in a broken axel, so there was no way my car was moving on it's own. Called my insurance for roadside assistance at 9:30pm and at 1:15am with no assistance/response except, “no one with the right equipment is available”, I just decided to just call a towing company. Well I’m glad I did. I called and the tow truck literally showed up in 15 minutes even though it was an estimated hour. Mitchell I believe was the driver and I can’t express enough how helpful and quick he was. By 2am, he had my car pulled out and put back into my driveway. I’ve never experienced such amazing customer service and care like I have with Broad and James. 11/10 recommend this company and Mitchell is amazing. Thank you so so much!
Very pleased with the service.. ....prompt...arrived on time...driver was very polite and got car hooked up safe and secure and we were on our way ...I would refer them to any of my friends and family... Thanks. They were my savior...
First the brown skin young lady at reception desk is very rude! You ask her any question and she look at you like you’re crazy for asking! Then when she does answer its very angry like and impatient! If she cant have patience with customers she shouldn’t be at the front desk! I was there because my nephews car got towed there. I have never dealt with a impound before so dont know all the rules and regulations. Anything i asked her was met with a angry look and annoyed response. I gave up and just wanted the car out and to get away from her asap! Then the driver that was dropping off my car to repair shop was extremely slow! Rude Front desk lady told me he would be about an hour. I called an hour later and he had just loaded my vehicle on his truck. Then another hour passed! I called back an hour later at 8:58 pm and this time a very professional and kind lady answered. Whoever was manning the phone at night knows how to speak to customers. She told me driver was 5 minutes away. Total drive time from your impound to my drop off location is 17 minutes! Why did it take him over 2 hours to deliver!? He told me he was trying to start my vehicle!! For what! It doesn’t start is the reason its being towed! If he flooded my electrical system i will be in touch for you to make repairs! Horrible customer service all the way around! Except for the lady at 8:58pm. Thank you for your kindness!
An hour from when I called to when I paid on a Friday night! Quick, efficient, good communication on when they were coming and w updates. Mitchell went out of his way to check the tire that was flat after putting on the spare. Reasonably priced as well! Def recommend.
BEST SERVICE EVER. Huge shout-out to Broad and James towing, They rescued me on a very cold night and provided fast, friendly, and safe service. If you’re stuck in a pinch, these are the people to call. 5 stars!
Dan was efficient and knowledgeable. Was able to pull the car out in 15 minutes. This is after I waited all day for a tow truck yesterday from AAA. When AAA finally arrived, they did not know how to pull the car out. Appreciate the efforts in the cold weather.
Broad and James Towing got me on their schedule to get my car out of the snow quickly. They communicate well on arrival updates. Brian, the truck driver, went above and beyond to get me on my way. He picked me up from where I was waiting and made sure I was doing ok since it was so cold. He was careful with my car and got me on my way quickly. Brian made a frustrating experience tolerable. Thank you so much Brian and thank you Broad and James Towing!
From the caller who helped schedule, to the driver that towed and went beyond what was asked, and all the alerts that helped us be prepared for their arrival, everyone was so helpful and made it such a great experience especially since it was midnight. Would 100% use them again in the future!!
Although it was very cold, the pleasant driver was very prompt and got to me on the side of the highway in 20 minutes. He's my hero!!! He made sure I was safe and towed my car to the shop. Saved the day!!!
Mitch did an excellent job was very prompt very courteous and liked the way he handled things. Got us home in a timely manner and everything/everyone is safe. Car was in good shape. Guys are a great company to deal with and I really greatly appreciate it.
Broad & James Towing showed up for us again and on time. Laura called to let us know that the driver was on the way and we also received a text. That really helped us to be prepared for the drivers arrival. The tow driver was courteous and professional. He hooked that truck up so fast. I truly respect this company. I'm this world today, it's so nice to be able to depend on a company that has values and a company culture that reflects that. Great job Broad & James Towing! Thank you from the bottom of my heart!
I could barely understand the person that called to make arrangements to pick up my car. There was also a lot of background noise that made things even worse. I was able to get the idea he would be getting the car.
He later had to text and say his vehicle broke down and would be running late. It was not until the next day he picked it up. But there was no follows on when he would be back.
My insurance company used this business. I gave them similar feedback.
They arrived much sooner than expected, both drivers were efficient and courteous. They handled everything perfectly. The price was fair and besides being in an accident and freezing Ohio weather I was more than pleased with the entire interaction. Including the dispatcher.
Brian did a great job for me today moving a 1941 Packard to a garage that was tight. We ended up having to push it partially in place but Brian said "no problem" I appreciate everything he did today. I highly recommend Broad and James Towing
We didn't wait too terribly long. We were told that There was only one truck in rotation at the moment. He got there, quickly assessed the situation . And within 10 or 15 minutes he was done. Well done Stevan, I so appreciate you being able to fix the situation. A thousand thanks.!
The service was outstanding! My car ended up spinning off the side of an off ramp and into a sign due to iced over roads. When the tow truck driver came he was overly kind and helpful. He talked me through the whole process and made sure I had the best service. The price also wasn’t bad in any way. Outstanding.
Long story short, Roadside through my insurance failed me. Using Yelp I found Broad & James. The wrecker was onsite within 15 mins. Anthony, the driver, was super helpful and was concerned as much as myself about damaging my vehicle. Weather conditions weren’t ideal but that didn’t stop Anthony from knocking the service out of the park. This all after waiting 5 hrs for 3 other wreckers who were unable and unwilling to provide service. I’d definitely recommend Broad & James to everyone and anyone.
It’s frustrating to have to get a tow because of the circumstance but I was glad I was recommended by my insurance. They came less than an hour and Andy was great. The communication seems to be also great from the lady on the phone (didn’t get her name sorry!) to Andy. Thank you guys for everything you are appreciated
Excellent I am in Pennsylvania and I reached out to Midas in Columbus, Ohio and they’re the ones that gave me your number and I must say you guys have been excellent. You’ve been so kind with me. Really appreciate you all. I told my daughter to rate the company too, I don’t know if she will or not, but I wanted to make sure you knew how much I appreciate you and this is Dana’s mother Nancy, who you’ve been talking to
Excellent customer service over the phone and in person. Gentleman who got our vehicle was polite, professional and cared. Folks who took my call were also professional and caring. Timely service. Wasn't sure to what to expect in cost but didn't feel it was outrageous considering the distance.
By far the best towing company ever call them if you ever need anything towed, they will definitely help you get the job done no matter what the task is on how to get it into a garage storage unit or just move to a mechanic shop. They are definitely the towing company to call.
My starter broke on OSU campus and called a variety of towing companies, this company was by far the nicest and had immediate service. The estimated 30 minute wait which isn’t long, and Mitchell (Mitch) arrived within 12-15 mins. He was the sweetest towing team member I have met, was very friendly and was so easy to talk to. He truly cares about his customers and I will forever call this company for any future towing and be sure to request Mitch!! :)
Best roadside experience! I was happy to pay for the service. Arrived half hour before estimated time, friendliest staff experience, I forgot to ask his name.
He checked our spare tire and refilled the air after discovering it was flat. Changed tire in seconds. Adviced us not to drive above 50mph. If we hadn't called for roadside assistance, we'd have had additional problems .
Give me an estimated time of arrival and an exact cost for changing my tire on my car. The gentleman was very polite. Knew exactly what to do of course. It went very smoothly and I am happy. Quick side note, I got text messaging from six different phone numbers. It was kind of ridiculous. Still a five star experience.
One of the most caring companies i have ever met! Me and my fiancé were stranded in columbus and nobody could or would help us get all the way back to Findlay. We sat stranded for 4 hours and finally called them and they immediately accepted to help us. The tow truck driver Mitchell was one of the most amazing individuals I have ever met in my life. I had a great conversation with him on the ride home. Such an amazing person and so sweet! I just met the guy and I already consider him my friend. On top of that, the dispatcher and the boss talked over the radio to us and congratulated me and my fiancé on our engagement and our child coming soon in March 2026 as well as Mitchell the driver! Thank you for helping me and my pregnant fiancé when nobody else would!
I was on my way home for work when my low tire pressure light came on. I was close to Broad and James and when I arrived my tire was close to being totally flat. It was almost time for them to close for the day when I got there and they said that they would take a look. About 30 minutes later they came out and said that it was fixed and that I was ready to go. Everyone was so helpful and friendly. Thank you so much for taking care of me.
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