This rating is based on customer reviews, inventory size, pricing, and service quality
Zoom Auto Parts in Toledo, OH shows a mixed-but-positive trend: 77/100. Many reviews highlight helpful, professional staff and fair pricing, plus a broad inventory and even prompt handling of warranties; selling a junk car was reportedly smooth and fair. Yet a few serious complaints cite a bad engine and a refused warranty credit, pointing to inconsistency and risk. Little is said about yard organization, wait times, or ease of finding parts, so those aspects are unclear. Overall: good value and service for many, but weigh the warranty/quality complaints.
As long time customer through my work providing engines and transmissions to my customers all over the country, I deal with Zoom on a near daily basis. Their customer service is excpetional, and they provide my customers with quality used parts at a reasonable price. Any warranty issues have always been handled promptly and couresteously, no hassle or push back. I highly recommend using Zoom for their extensive inventory and knowledgable and helpful staff.
I do NOT recommend purchasing ANY parts from this location. Not only did they sell us a bad engine but they refused to give any kind of monetary or credit towards resolving the issue, even though we were within our warranty period and we even picked it up when we bought it. Be careful! Head to bessler if you want reliable parts. There’s a reason they only have one location. Do yourself a favor and avoid it at all costs.
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