What clients say about O'Reilly Auto Parts in Fairborn (OH)
I was impressed with the staffs knowledge of the auto parts I needed and had them in stock. I also like that O'Reilly recognize military service and gives veterans discounts on everything in the store.
The other day my family and I were changing a battery in my vehicle which is something we’d never done before. We came to purchase a new battery and left the terminals on (again- no experience doing this- oops!) and Jamie was incredible. She helped us get the right battery to replace it, took the terminals off, added things to help preserve their life and put them on the new battery.
We had to come back twice due to losing a nut we needed and Jamie helped look for it and then replace it. Nate also helped out a lot because the terminals were actually bad and he helped screw it down so it would all stay connected to the battery. The folks here are absolutely spectacular and I can’t say enough about how grateful I am for all of the help!!! I would highly recommend them to anyone.
Our car died on us, but we made it to this location. Keith and Nate were incredibly helpful with helping us figure what might be wrong and provided local resources that could further assist. This was on Black Friday and these guys were great.
Called to ask if they had wheel chocks, guy that answered the phone says yes. I drive from the next town over and they don't have them. The guy didn't even look. I don't like wasting a half hour just because someone else is lazy.
Fantastic customer service. I came in to get supplies to recharge my vehicle's air conditioning. The staff member, Blaine, was very knowledgeable and spent about a half hour with me in the parking lot as we recharged the A/C system. I had researched the process beforehand, but Blaine knew things that weren't covered in the youtube videos I had watched. I'm very appreciative of not just that visit, but other visits as well (recently, identifying a Check Engine code). The staff is always very helpful and the store has what I need.
Count your change carefully before stepping away from the counter. We went back to try to clear a mistake, and we were rudely, (and loudly, I may add,), treated like criminals. And the money was pocketed. Never again.
Fabulous service. Just stopped for wiper blades. The guy showed me where the blades were. Advised on the brands. Knew what sizes I needed. Came out and popped them right on. Great experience!
With the store under new management I’ve came back to our local Oreilys instead of the other parts store. Ann and her team have brought customer satisfaction back to this location Great job!!!
The guy I talked to on the phone was pleasant to talk to. He fairly informant, but their parts are pretty costly! I can remember a time when they were cheaper than their competitor's.
We visit the Enon location (often) due to convenience otherwise I wouldn't shop here because some of the employees make you feel like you are wasting their time. Our last visit the counter man was SUPER helpful and friendly and didn't make me feel like I'm a dumb girl.
This is my go-to place now for parts I used to go to AutoZone in advance but O'Reilly seems to have everything I need and online as much easier than advanced and people here are excellent and well-managed
The big jason guy in there helped me get my car up and running after an issue with my car. Get that guy a raise. Ida been there till monday if not for him.
Their employee with the long dark hair, Curtis (I think he said his name was), was very friendly, helpful and patient explaining the differences in the part I needed. I will definitely return in the future for my auto part needs.
Staff are always super helpful. I'm not the most automotive friendly person. The first time I came here the worker offered to replace my headlight for me after it went out. The second time, I asked them and they fiddled with it before realizing that my other headlight wasnt out, just loose. They tightened it, got it working, and then refunded the items I'd bought with ease. Really appreciate how helpful and customer friendly the workers are.
Rental tools usually wornout. Now receipt says 48 hour limit. Or your stuck paying new price for old worn out tool. But i have gone over that timeframe and not had problem returning.
Clean well organized store. Helpful staff. Prices a little higher than other places. Compare prices versus ease of location sometimes better to travel few more miles and save a lot.
The guys here tonight had no idea what the hell they were doing. They had us go into the back to search for our own parts while they were cracking jokes as i was obviously extremely frustrated about having a hard time and getting no help. Would give zero stars if i could, i will never go back to this location and most likely not another OReilly's ever. Autozone isnt great, but its 100 times better than what we experienced tonight
It's nice to have an auto parts store close to home. It's much nicer than running into the city to get supplies. The prices are higher than WM stores but saving time and gas it works out close enough.
Any auto part you need is available or can be ordered in a day. They have a good warranty on auto parts. There is a nice variety of supplies so you can choose between brands.
The staff is always friendly and helpful. The store offer several free services such as checking wiper blades, testing electrical systems, installing a battery you purchased and checking those aggravating check engine lights. You also can drop off used oil for recycling for free.
Visited the one in Enon. They always seem helpful. We were there to get de-icer window washing fluid. When we went to pay, the guy told us they also had just the regular winter de-icer (not the "all season de-icer" we'd had to chose) behind the counter - which is what we had wanted in the first place, but couldn't find. Kudos to that employee!
They had the part that I needed but they couldn't answer any of my questions on the spark plug gap or what Gap my car should take for a spark plug. When asked if they could look it up on their computer they act like I didn't know what I was talking about AutoZone never has this problem if you have a question they can look it up and find specs etcetera for what you need I Won't Go Back
Well what started off by saying that I went into the store today February 15, 2018. I know this is a new store however your employees should at least know how to do a set of brakes. I went in and asked for a specific part number as I always price parts before doing a job. The bigger fella behind the counter asked if I wanted front breaks for the driver or passenger side???? I'm not the brightest crayon in the box however I do know how to do a set of brakes. I have never in my life been able to buy a certain wheel of breaks. The guy refuse to look up the part number insisted on me giving him all of my vehicle information. I went in for a set of $32 front brakes. The guy goes back and pulled a $77 premium chromatic break off the shelf. When I asked him where the $32 brakes are he stated we don't have any. I stated that it said online that you did. I remember the exact reason I don't shop here anymore. I believe that if you work at a part store you should at least know how to change the set of brakes at the very least. I then went to AutoZone over 6 miles away to pick up the part that I needed because of the incompetency of the staff here. Maybe a little better training would do the employee some good. Or better screening of who you hire. As I stated I know it is a new store. But to be asked if I wanted breaks for a certain wheel is a bit ridiculous
1614 Kauffman Ave, Fairborn, OHCar repair and maintenance service
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