O'Reilly Auto Parts in
Fairborn (OH)

My truck ran out of coolant and left me on the side of the road. I called the store and Rolf (store manager) answered and took my card info over the phone and quickly brought me a gallon of coolant to get me back on the road. Great customer service and professionalism from this store and the employees I’ve dealt with. Highly recommend going to see those guys

Battery died. A foot and a half of blowing snow and temp just above zero. Called around and seems that O'Reilly's was the only place near that had my battery. A common battery for a Honda civic. Isaac answered the phone and I had a battery! I'm a happy camper.

I wasn’t sure if the store offered assistance with replacing a headlight bulb, so I went in and asked before looking for what I needed. Dylan was extremely helpful, and I’m very appreciative that he took the extra time to swap both bulbs for me. He was very kind, shared some helpful tips on what to do and why, along with some extra info about an issue I noticed with my vehicle.

Sold me broken stuff.... refuse to refund it...... bs. Buyer beware their camshaft sensors have some of the highest failure rates. You will 300 trying to fix other stuff. To just find out they sold you a faulty part. Plus the guy at the counter shrugging his shoulders at us was pretty professional. ?

Very good service! Chris was very helpful in finding the parts for my car and even recommended different shops to help install the parts.

Excellent customer service. Welcoming and friendly staff

Rolf is a great guy. Went out of his way to change my complicated battery in the rain when he didn't have to. Very friendly and outstanding customer service. Won't be going anywhere else.

Went in to buy an air pressure gauge and a fan belt I used to call them back in the day for my Toyota Camry I was given excellent information on picking out the air pressure gauge, the man at the counter said this is the kind we use at the drag strip.

Only picked up a part I’d ordered online, but the gentleman at the register was very friendly and helpful to myself as well as the other two people that were in line before me.

Keith was super helpful, and everyone working there made sure I had everything I needed!

We were looking for a part to put on our car. We were helped by friendly- intelligent employee

Excellent customer service today. Thanks Levi!

They were helpful and they had what I needed

Kieth Was very helpful and would recommend anyone come here, I really appreciate the friendliness and how helpful he was!

Summary: Adequate, but some rude staff. Go to NAPA down the road by Kroger for better service. I’ve primarily gone to this store due to its location near my commute. Staff is reasonable, selection is par for the course. However, I’m now posting a review due to meeting a pretty unprofessional employee. I was being rung up by a guy I’ve seen before, who is professional. I was waiting quite a while for him to become available and could hear his coworker around the corner on FaceTime. Once he became available and the previous customer left, his coworker walks up to him and chats while I’m being rung up. In front of me, he asks if the previous customer “got pissy” when they couldn’t get a service done at this location (they didn’t). After that, he looks at my Space Force shirt and says “Star Wars is better.” I usually don’t care how people act, but I do care about professionalism and customer service when I’m at an auto store. This employee could have had situational awareness and rung me up while the first guy was busy, but instead he idled and then walked up and talked behind a customer’s back…in front of another customer. That’s pretty rude. Not a fan.

Great service and fair prices.

I'll tell you what the guys up here amaze me every time I come in. the customer service is always on point, the knowledge is always on point, and the guy that helped me and my friend today was amazing. I don't know his name I wish I could tell you but he's just the friendliest and the funniest. he was so helpful was willing to wait past the time he was off to help us ladies. which meant the world to me if by chance reading this, thank you so much for your kindness and willingness to wait for us. you guys everybody needs to come to at least check them out.

Always get the right parts at the right prices!!

Very nice and very helpful people and they know there parts

Stopped by yesterday for wiper blades, and the service team member offered to check my battery plus other charging systems free of charge!

Shaun Dakota and the kid in the glass's hard workers on finding what i needed keep up the great work

They had what i needed when noone else did