What clients say about AutoZone Auto Parts in Reynoldsburg (OH)
My girlfriend came in on 2-19 to get a new battery. Immediately employee Kenny came up to help her. He immediately started flirting with her and it very quickly crossed a line. At one point he had mentioned “she needed a spanking” as well as “what do I get for giving you 10% off”). This is absolutely inappropriate behavior towards customers much less a young woman. I will 100 percent be calling corporate tomorrow morning in hopes they handle this. My girlfriend should not be coming back home panicked and feeling terrible because an employee decided to be a pervert. Absolutely inexcusable behavior.
Adrian was super helpful! came in for battery change and had the terminals cleaned up. There was corrosion and he explained the possible cause of it. Cleaned everything up.
My friend went to this location to get a battery replacement. She went up to Kenny (autozone employee) and asked in English to have her battery tested. Kenny then speaks “Chinese” to her and then when she said she didn’t understand, asked her if she speaks Chinese or Korean and when she said no, asked what language she does speak, and she said English, the language she asked you the question in.
Then he said multiple times that if she wanted him to change the batter she would have to give him $20 in CASH, when autozone offers batter replacement/installation as a free service.
Very sketchy behavior, so beware!
I came in to get a diagnostic scan and Adrian assisted me. I see he already has so many good mentions in these reviews and I got the amazing opportunity to experience why. He was so friendly, approachable and knowledgeable. I love coming across great wholesome customer service like Adrian’s because it is truly rare and stands out in the world we are currently living in. Having a check engine light on is stressful enough and he was definitely the silver lining in this situation. And FYI it was just my O2 sensor and my light went off on its own today( I think the cold weather was giving false readings, hopefully!). Thank you so much Adrian for your help!
I needed lightbulbs for my car's headlights, and Adrian was super helpful. He found the bulbs and gave me several options based on price and brightness. And, most importantly, he installed them for me! Adrian is a very engaging young man and it was a pleasure to meet him.
Adrian was such a great help yesterday with my car. He was such a trooper to test my battery in what felt like -6° weather.
The staff at this location are always such a great help and so kind. It’s why I choose to come back here as my first stop when I need help with my car.
I just had one of the best and nicest experiences at this auto zone, with a cold weather, my windshield wiper sadly have given out, but thankfully for the kind soul love one man named Kenny , he’s the assistant manager of this auto zone and his blessed soul helped me Not only find out which windshield wipers would be best for my Civic, but also help me install them. Thank you so much Kenny and amazing service and Genuine care for costumers and the community
Thank you to the staff for excellent customer service today. A special shouout to Adrian who went above and beyond installing my battery today. I really appreciate the help!
Will not come back to this location. Went in for a battery and Adrian was SUPER sweet and helpful. He was literally in the middle of helping me and the women sent him to do deliveries. The women were not very nice. So lazy they made me move my car which was barely starting due to the cold. They couldn’t walk to my car 20 feet away apparently even though I backed it in and tried to make it easy. Didn’t clean my corrosion off. I am not happy.
This is not the closest AutoZone to me but I find myself coming here. I have consistantly had great customer service and help. Today Adrian replaced my battery and did a diagnostic test. So grateful for their help! They also give military discount, yay!! Thank you!!
Starting off, I had no idea this location was here and I drive by it all the time and this was my first visit. Adrian was extremely helpful with my inquiry. I came in to get a diagnostic of my vehicles maintenance lights and even in the cold, Adrian made sure I was taken care of. In addition to that when I went to search for wipers for my windshield he advised me on the size without my asking. To top everything off, he even assisted with the installation of my new wiper blades. All around great customer service and honestly a practice all businesses should use more. Being engaged, allowing small talk and being personable to the patron who's coming to you for help. Thanks Adrian, you really have a spark to you. Keep up the great interactions and assistance.
My technician was Adrian. He was very helpful and taught me how to change my wiper blades. No one has done that before. He was very nice and very patient!
Needed a battery for my daughter's car.
Adrian helped me, and he got the battery installed real fast. He was very personable and good customer service!
Adrian was a fantastic help! I bought some windshield wipers, and they helped me put them on, even helped me find the right size and adapter for my car. Without him I would have probably bought the wrong one! It also wasn't my car, and they helped me find the right oil for my cousins Y/M/M of vehicle. Very helpful and kind person. Would recommend highly for service and customer service. Great location and will refer everyone to them.
Aiden was awesome with his service. Very helpful and kind. Was trying to help me figure out what was wrong with my car by doing an OB2 read. The only thing that sucked was they system decided to update, which was no fault of anyone. He was then able to give me a call to let me know what was going on with it. This is the 2nd good experience I have had at an Autozone.
I should have known that they didn't know what they were doing when they tested my battery and they mixed up the terminals. Anyways they sent me on vacation traveling with a bad battery. Employees need more training
Kenny was awesome. Helped me get my core return straightened out even though my father purchased it without a name or phone number and I had no receipt. Great customer service and the only place I go for my vehicle needs
Very chaotic. Only tow workers because the other one was MIA? Got battery test then told the worker I wanted the alternator and she disappeared. Waited in line, she reappeared woth what I was hoping would be my alternator, but no and waited on someone who just walked up and hadn’t been in line. No order or system.
Michael T has no business in Customer service he is RUDE to say the very least. He actually rolled his eyes and said I dont know what u want me to do, he wasnt even trying to help us! We were there yesterday and there was a Lady who is Always extremely helpful wish she would have been there tonight!
Lainie and the other guy (I forget his name) were SO AMAZING! Lainie took my car battery out and charged it for me. Like a BOSS! That girl's a badass, let me just say! ? She needs a raise! ✋
Date of Experience: May 1, 2025
Time: Approximately 4:50–5:10 PM
Today, I had one of the most disappointing customer service experiences. I visited the store to purchase brake pads and rotors for my vehicle. I was the first customer in line and waited patiently while Frank, the employee on duty, spent nearly five minutes texting on his phone before finally acknowledging me.
After I provided my car’s make and model, Frank briefly looked it up on the computer, then went to grab a ladder. At that moment, another customer walked in. Without any explanation or courtesy, Frank completely shifted his attention to the new customer, ignoring me entirely. I continued to wait, hoping he would return to assist me, but instead, he proceeded to help yet another customer—a woman—while deliberately glancing in my direction.
At that point, I couldn’t help but feel that I was being treated differently, possibly because of my accent. It was disheartening and frustrating. I eventually decided to leave and went to O’Reilly, where I was treated respectfully and served promptly.
I’m sharing this feedback in the hope that it leads to better training and accountability. Every customer deserves to be treated with fairness and respect, regardless of background or appearance.
Th guys working tonight saved my life. My power steering was shot and they got the part I needed and cleaned up the mess I made. They just wanted me to make it home. I couldn’t have been luckier than to make it to that auto store at the right time.
About a year ago, I decided to purchase a new battery before moving across the country.
Came in knowing exactly what I wanted, and though they weren't sure they had it in stock as it said they only had 1, they were willing to go search for it in their stock. After checking out, they offered to install it for me, and they let me know one of my terminal connectors should be replaced, and they did that for me as well.
About 7 months later, after the big move, I realized the other terminal connector was going as well and went to one of the locations near work to get a new one. Was immediately told by an employee that I'm not taking care of my battery properly without looking or hearing me out what the problem was.
I very much miss this location, and I do not remember who had helped me, but all the employees here over the years have been great
1865 Channingway Center Dr, Reynoldsburg, OHArchitectural salvage store
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