What clients say about O'Reilly Auto Parts in Euclid (OH)
I went in, couldn't find the item i was looking for, spent about 5 minutes in aisle 1. Checked online, and it was in stock. I went to the counter, and there were 3 employees, the lady said hold on a minute, I said ok. After she had an exchange with the other two, and was clearly looking up something online that was not business at hand, I waited another minute, and said excuse me someone, but I need help finding this item, and showed them it. One gentleman says "yeah thats over in aisle 1" then continues chatting with the other two. At that point I said "ru being non helpful on purpose?" And getting nonimmediate response left my other two items on the counter and left. Off to Autozone.
I went there today. To pick up some fixer a flat. The cashier was on the phone talking to somebody about an order. Waited about three minutes, he hung up the phone then he started typing on the computer for about another two minutes, I asked him how long is this gonna take? He said well he called first. I can’t understand why he didn’t take me since I was the only one in the store, then put the guys order in when I left. I walked out. Very, very sad.
Overall for good experience..,.. this time all I got was wipers I got three of them each one of the wiper surgery different size The gentleman offered to put install them but he could not do the back one.... So I went home and did it......
I was having some battery issues and I know absolutely nothing about cars. I stopped in to see if they could test my battery and alternator. The manager Ta'lor was training a new employee and there were other customers in the store they were helping. Even with all the busyness that was going on. She still had such amazing customer service. Tested my battery, put a new one in for me and even taught me a couple of things. She was soooo amazing and I was just so impressed that she never got to overwhelmed to help me all while doing it all with a positive attitude. Employee's like her are definitely hard to find now a days. Thank you so much for all your help!!!
I had an issue with a battery purchase and install. I also needed a battery terminal. The agent overlooked the issue, but they were extremely helpful, kind, and polite. I actually did not want to complain. They even helped me with charging my phone. I called the store and the manager called me back after speaking with his boss and they came up with a satisfactory resolution. Great customer service is rare and we all make mistakes. Thank you for your assistance.
Customer service was poor. Initial interaction was met with no assistance then sold the wrong tool. Brought the part back and attempted to get assistance by another associate but they were rude and refused to hang me my money when I requested a refund. It was placed on the counter and when I brought it to their attention they stated that I could just pick it up from there.
By mistake I got a wrong wipper and openned. When I realized it was not the right type, I took it back and explained. They changed it with the new one and pay back the excess money, since last one was cheaper.
Just Left The Store And Had A Bad Experience With Gina…Upon Walking In The Store I Believed That I Could Simply State I Was There To Pick Up A Part And Then Be Asked Information, And Provide ID For The Order To Be Found Without Any Extra Issues….But Gina Found It Necessary To Just Stare At Me And “Smartly” Say We Have A lot Of People That Pick Up Parts…Which Was Followed By A Awkward Silence… And I Stated To Her Well I’m Sure You Need Information But I Don’t Work Here So I Don’t Know What Kind You Need….She Could Have Simply Just Asked My Information And What Was Needed Other Than Using Sarcasm To Provide Me With Bad Experience Like I’m Bothering Her At The Job She Chose….Hopefully She Learns Better Customer Service And To Stop Being The Typical Attitude Having Black Woman At Work Where lts Not Needed And Just Extra And Helps Nobody
The item I bought wasn't the right one but they gave my refund with no hassle. The guy did his job to make sure it was ok to refund but it still went smoothly. Nice.
This place was a weird ? experience for me the guy watched like i was going to steal and 2 top it off i asked about a head light the guys came to the truck said he couldnt put it in the truck wow ! went to oil change place a and they did so quick plus it was a woman who did it??
Stopped in today and was pretty disappointed in the customer service I received. The woman at the front was rude to me and when she couldn't help me find what I needed she suggested I call my husband to ask him. The store was clean and they ended up having the DEF fluid I came in for but it personally wouldn't ever go back based on how she made me feel. Customer service is important!! Don't make people feel dumb, especially women who are just thing to do their best in the confusing world of car-stuff.
Called and asked if I buy a headlight could they put it in for me the gentleman said that he could after I paid for it he tried just for a bit and quit and said he couldn't do it I had to take it somewhere else and pay somebody to do it and they told me I wish you would have bought it there because we have them in stock but no big deal I paid and it's done and I'm over it but who knows I might be back to buy something else give them another chance
I always have issues with this particular store. Never want to return or warranty any parts if u don’t receive from that actual store. Every other O’Reillys I go to I never have this issue always the one on 200th st. Went to Chardon road and they got me together.
I rarely go here. When I do it's always an experience. Usually not good. I went into detail but I erased it. My explanation would be three paragraphs long. I will use Napa on vine st.
About a 3-year battery beautiful and and out called them they had it charged up because he said didn't need charge but I asked him what he put it on he said yes it did it great job O'Reilly
They should explain their workers what they are getting paid for, instead of helping their showing attitudes. I'll go to different store where they give you advice if you ask something instead of getting on your nerves.
The lady was very rude and wanted to help other customers before she was done with the current one. Very disreputable, on my second question she was getting rude and asking her fellow employees questions that had nothing to with my parts or questions. I will never go back there. Plus while i was outside putting my fluids in my car she went out a side door to smoke, I'm guessing it was a male manager but a male who told her she shouldn't use that door and her response was i was inly take 3 or 4 hit of my cigarette then ill be right back in.
On Tuesday, October 8, 2019 about 4pm, I decided to stop in this store to purchase a few parts for my car. After patiently waiting my turn behind someone pricing tierod ends, I was asked by the clerk Marilyn what I needed. She went through the storage area and had some difficulties finding one of the parts I needed.
When she had gathered the parts, she said “I’m going to ring both of you out at the same time” and she immediately started helping the person behind me in line rather than charging me for my parts and then waiting on the person behind me in line. After listening to her talk to him about some things not related to his purchase, I was infuriated and walked out of this store without the parts.
This type of customer service is unacceptable and I will avoid your stores in the future.
3rd time going to the new store that's right around the corner.2nd time being helped by the older lady.she up sales to the MOST expensive unnecessary product everytime.went in today for a headlight bulb on a 2010 vw.she told me the ONLY option I had was the hid bulb for 99.99 each.???.i went to AutoZone where they had options from 15.99 up to the infamous $100 each only bulb.the store is the closest to me but I'll definitely go else where that will be more honest
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