Ken Ganley Chrysler Dodge Jeep Ram of Bedford in
New Bedford (OH)

I want to be clear — I’m not complaining about the service at the counter. The staff was professional. My concern is with the policy itself. When a customer walks in and purchases a part that is sitting on the shelf — not a special order — and sees a posted sign stating there’s a 30% handling fee if it’s returned, that feels excessive. I could understand a restocking fee on a special-order item. But pulling a part from inventory and charging 30% if it comes back is difficult to justify. On top of that, adding a 2% credit card processing fee makes it feel less like customer service and more like every possible dollar is being extracted from the transaction. My vehicle is a 2022 Ram 2500 diesel with 70,000 miles. Ram customer service declined warranty coverage for the part and labor, which means I have to handle the repair myself. That’s already frustrating enough. Prices continue to rise while most incomes remain flat. I’m fortunate that this repair won’t cause financial hardship for my family, but not everyone is in that position. Many owners would have to absorb the full cost of parts and labor. Given the year and mileage of the truck, I would have expected some form of goodwill assistance or partial support from Ram. Unfortunately, that wasn’t the case. I’m not looking for an argument — I’m simply pointing out that policies like this make loyal customers feel unsupported when issues arise.

My wife and I were in for a new truck. We were helped by Kyle and Joe. We couldn’t have asked for a better experience. Kyle shows us different models of trucks. Was very thorough about each one. He was very knowledgeable. I would recommend Kyle to anyone. Love my new truck. Thanks for everything Kyle and Joe at cdjr in Bedford

Man Mr Tim Grafton the service Rep was awesome he changed the way I look at dealerships iv always had a hard time getting fair deals from dealerships after my perches he really went above and beyond to help me he is a honest man with a good heart he does not try to take advantage of you or rush you out of there by far best service rep iv ever dealt with i give him 10 out of 10 for his attitude such a great guy may god bless him !!!!

Just picked up my 2024 Jeep Grand Cherokee yesterday and wanted to share my experience while it’s still fresh. Kyle was my salesman and made the whole thing easy. He wasn’t pushy at all, explained everything clearly, and I never felt like I was being sold to if that makes sense. Just a straightforward guy who knew what he was talking about. Joe was also a huge help throughout the process and made sure everything went smoothly on his end. Between the two of them, I felt like I was in great hands. The paperwork and financing went quicker than I expected, no runaround or last minute surprises. I know it’s only been a day with the Jeep but I’m already loving it. This dealership is as professional as they come. If you’re in the market, ask for Kyle. He’ll take care of you.

Mike and Gerell make an excellent duo. They went above and beyond to put together the deal of a century. They were super efficient and professional. They knew how to get the job done. Kudos are in order. If you’re ever in need of a vehicle; I recommend traveling the extra mile for the magic that they WILL perform.

Went in not expecting much and they were able to get me out of my lease in and out within 3 hours and everyone there were amazing especially Cetric for helping me find the right car ! You were amazing! I will definitely be doing business in the future !

I had a great experience, Daniel Mcdonald was amazing, he listens and cares and worked his butt off to make me happy! Dominic in finance and Joe in tech also went above and beyond for me! Little shout out to Julie too, You guys are top notch and thank you, I appreciate you all!

came in for an oil change at Ken Ganley Bedford and had a great experience. The service was fast, efficient, and handled professionally from start to finish. The staff was courteous, kept me informed, and had my vehicle ready in a timely manner. The service area was clean, the process was smooth, and there were no unnecessary upsells or pressure. I appreciate the transparency and quality service and will definitely return for future maintenance.

Frank Miller was an amazing salesmen at Ken Ganley Crysler, Dodge, Ram, Jeep. I love the new 2026 Ram and would recommend anyone looking for a car truck or SUV to check them out

Friendly and very helpful attitudes were very pleasant, they took care of me right on the spot I originally had an appointment at Spitzer on Brookpark they gave me wrong info, attitudes sucked, kept sending me to different departments and they were very obnoxious.. went to Ken Ganley downtown Bedford they had the key on hand so they didn't have to order it and she made sure I was able to get serviced on such a short notice. once I remember her name I'll post it too 10/10 service very well appreciated!

Horrible experience. They kept calling me and calling me . Asking to buy my truck is told them I still owed on it and how much I owed on it and my current credit situation and finances. They insisted on helping me and they could help no matter what. So I gave in and visited this location. Walked in and walked out within 30 minutes just for them to tell me " oh we can't help you sorry " ....seriously I told you my situation you called me left and right every day and you tell me oh sorry. Wow very professional I wasted gas and time just to get the middle finger. Do NOT recommend this dealership.

I'm so grateful to the Van team!! I'm not from the arra but celebrates Christmas with family in NE Ohio. As I was taking my son and daughter-in-law to the airport my van decorated not go over 2nd gear. We waited around (and tried to do an online appt) until Monday. Monday afternoon we arrived and my online appt didn't go thru but they squeezed me in. They were so kind and gave us a ride to a hotel and then picked us up the next day. The mechanic walked me down to the repair area to literally show me what was wrong and again for what they fixed/replaced. Fanastic service all around from Zoey at the check in desk who was the sweetest concierge thru the whole process, to the lady at the cashier desk. We weren't a customer we were just passing thru and they treated us as if we bought it there. Just excellent people and service overall.

Cetric got me into a new Ram 1500 and out of my negative equity situation. It was not like other dealerships that play games and hide things. From the start Cetric and the dealership were 100% with me and helped me out immensely. He is a man of his word. Everyone that played a part in this truck from here did me well. I will absolutely be going back to them for our next vehicle and would suggest you do as well.

Disappointed in the Ken Ganley decision experience… Be Aware! I initially thought great things during my buying experience, they seemed to be jumping through hoops to help me out. As usual, their tactics were to close a sale. In the final leg of getting through the deal on my then 2 year old Jeep Gladiator, they disclosed it was previously owned by a car rental company. They of course countered all my fears of such. I got the extended warranty which I normally never ever buy. Now I have a problem with the drive train or something as at 65 mph last night the vehicle started shaking violently on the freeway, and it felt like it was going to bust into a million pieces. I called a different Ken Ganley dealership than I bought it from immediately, and they couldn’t help me because it’s not the one I bought it from. Huh?! Really?! Give me a break! This morning I called the correct dealership to get it checked - they can’t get me in to check it, no appointments available. They can’t tomorrow, but no loaner. I HAVE to work! My vehicle isn’t safe! I can’t just take it to any dealership, as my extended warranty isn’t going to work just anywhere I’m sure. I asked if they could get me into another Ken Ganley repair center, and they said they can’t see the other Ken Ganley dealers schedules and they’re different companies anyways. So beware - you wind get support from their other facilities and customer service IS NOT their number 1 priority, their profits are. We don’t matter except for the many bucks they can load their pockets with. Don’t fall for their BS!

I stopped in because I had a lot off icons flashing. I was in a lot of pain. The receptionist was very kind to pull my car in. She did the paper work. It wasn't long before the mechanic took my car. Made ajustments. The rrceptionist once more brought my car in because i was having problem walking. Everyone had a great attitude..

Just want to give a shout out to Zoe and the Service Department. I purchased my vehicle at the end of Aug and the dealership agreed to fix some items. It took longer than expected, but Zoe kept me updated along the way and not only did they fix what I asked, but they found another issue along the way and fixed that as well. I was very happy with the sales agent (Darwin) and of course Zoe and the service dept team. Thanks again for taking good care of me and my new Acadia!

I appreciated Ryan's attention and his honesty. Normally, I dislike going into dealerships but this experience was one of the best experiences I've had. Ryan listened, heard and executed. There wasn't any pressure to go outside of what I was looking for. He and the team were able to keep me in the financial scope I needed to fit my budget and I got the vehicle I really wanted. Finances, well let's just say that was a breeze and a breath of fresh air. I also was educated on my new vehicle by the kindest gentleman there. He was so informative and helpful in making this an easy transaction. I apologize I can't remember his name. I highly recommend coming here for your next vehicle. I was there under 2 hrs in total.

I needed to get a new key fob for my 2025 Jeep Renegade. My service advisor was Gabby. She was prompt, friendly, and professional. She took extra care to explain the charges and ensured my fob was programmed quickly. Gabby is a well trained and she is also a car person which makes her exceptionally well suited to help customers in the service department!

On Tuesday 11/11, I made an appointment to get an oil change at Ganley CDJR-Bedford and was advised I needed a tire change on my rear tires. I consented to that and an alignment. An hour later, I was told the tires needed weren't in stock, but would arrive later that day. Two hours later, I was told the tires were not coming and was rescheduled for Saturday 11/15. In total, I waited from 8:30 - 1:30 without being serviced. On Saturday, your team changed my tires and performed an alignment. I paid the bill and was allowed to drive off. As soon as I made the highway, I realized something wasn't right with the vehicle's handling. I returned to the dealership and discovered that your team had put the wrong size tires on my car. The new tires (50's) were visibly smaller than the front tires (60's). I do not need to tell you how dangerous it is to drive at highway speeds on mismatched tires. Your dealership apologized for their negligence, and offered a loaner because the correct tires were not in stock, and won't be until Monday 11/17. I know that the Ken Ganley brand prides itself of superior service and customer satisfaction -- in this case, you dealership has failed. I'm sure that you would want to reach out to make right the time wasted (9.5 hours without correct service being done) as well as the physical harm you put me in due to your service department's failure to pay attention to details. I thank you for your time. Joseph Kane

Ryan Mitchell helped me get out of my negative equity of my car I thought I was stuck with and HATED, into a BRAND NEW 2025 jeep . Forever grateful for the staff at this location. Much appreciated for all that listened to my need and accomplishment my goal!

My new Jeep was experiencing engine issues, I called the service department and was able to get in the very next day. They had my car for one week and during that time I received regular updates from them. Everyone there was very nice and helpful!! A frustrating situation to be in with a brand new car but the customer service and everyone there made it an easy and smooth experience.

Mike sumpter sold my elderly mother a car with a payment of 800$ per month. A good salesman would sell what would satisfy the customer and be with a reasonable amount for the customer budget. The purchase was a 2023 RAV4 basic edition. The purchase was on a Saturday we went back on Monday and was told there was nothing they could do about her not being satisfied with the purchase (I understand not all dealerships have a 3 day rule). When I tell you this SUV is so basic too basic for a 800$ payment

I have had to unfortunately take my Ram here a lot over the past year for a heating core replacement. It was "fixed" multiple times just for me to pull out of the lot and discover the dash was not put back properly, or there was a lack of heat on one side of the vehicle, or discover there were improper seals that would cause whistling on the highway. However, Tim in the service department has been absolutely phenomenal to work with. He has made this experience much easier on me and I appreciate his efforts very much. Hope Tim sticks around here for awhile!

Great experience. Drove from Youngstown and worth it. Very professional from the sales staff the management. Love my new jeep

Asha Jenkins-Myles and the gentleman in finance - Dominick turned a terrible situation into a win after Omar fumble the sale. Thank you for assisting me with helping me get into the new mini van, helping me with the price and finance. Both tag-teamed and came together with a positive solution. Team work always makes the dream work. Asha is a winning Salespersons. She gets the job done!!!

I would like to thank Howard Walker, the Buisness Manager at the Ken Ganley, Chrysler Dealership in Bedford , Ohio, for helping me purchase a truck. He certainly is kind, courteous and very knowledgeable about the vehicles that he sells. I couldn’t have asked for a better experience! I had a bad experience at a different dealership the previous evening, which had me leery about shopping at a dealership anymore. Howard put me and my wife at ease as soon as we met him. Aside from being knowledgeable at his job, he was extremely honest and upfront about every part of the purchase process. His no pressure salesmanship approach is very rare in my opinion, and I appreciated the time he took explaining all of the details of my purchase. Howard is a top notch vehicle Buisness Manager and an exceptional salesman! Do yourself a favor and visit him the next time you are ready to buy a vehicle.

I went in not even anticipating purchasing a vehicle but I needed one. I had Mike help me and literally everything I asked for he gave me. He was professional and very easygoing. I would definitely recommend someone to see him if looking for a vehicle. I literally have my dream car and at the best time ever with the snow.