Advance Auto Parts in
Apex (NC)

I came here today in a panic because I am driving a friend's car and accidentally pulled several screws out of the mud flap on a curb as I was backing into a parking space. This car is my friend's "baby." So, I found the closest Advance Auto Parts I could to see if they could help me find screws and hopefully reattach the mud flap. Xavier went ABOVE AND BEYOND to first try to match the screws, which he did, and then to painstakingly reattach the whole mud flap! He then even went to the other mud flap and tightened all of the screws just to make sure! Xavier was patient and took his time (it was quite a pain to fit all of the screws where they needed to be); and everything is all back together now! I must say, I have had one of the worst weeks, and this mud flap thing was almost my last straw. Xavier was so kind and helpful, and I even asked if I could hug him at the end. It's amazing what a little kindness can do. Xavier needs to get a big raise! XAVIER, THANK YOU SO MUCH AGAIN FOR ALL OF YOUR HELP AND KINDNESS. You are truly one of a kind!

Came here a back in August to get a new batter and to check on a few things and Xavier helped me out. He was so kind and helpful and I learned a lot from him! Thanks again Xavier, very thankful you helped us out that day!

The gentleman working tonight was super helpful to my husband when our check engine light came on! He went above many other stores to help us !! Thank you very much. Check this store out!

Frank had my part ready and waiting on the counter when I walked in. Very knowledgeable, friendly service!

Great selection of parts and great customer service when I went here before.

Excellent customer service. Please, thank "Taylor" who works at this location. Very knowledgeable and should get a pay raise. Only trust advance to get the order right.

This guy refused to charge my battery because I’m black .

These guys are probably the most useless at finding parts They are very disrespectful and get an attitude with the customers If I tell you what part part I’m looking for, don’t look at me like I’m stupid because you don’t know how to look it up on the computer Why am I supposed to go do all the research and come back with part numbers? The entire job of the associate is for me to tell you what I want you to look in your system don’t make me go behind the desk and look it up for you

Huge shout-out to the crew at this Apex, NC location! They helped us out of what for me, was a nightmare scenario. Wife and 3yr old son, dead battery, I'm out of state for work, limped in after getting jump started.... they had her charging/starting system tested, battery removed and replaced, (which is a headache on this car) all done within 30 min, and UNDER WARRANTY! Finally a place that values good customer service, employees that don't appear to hate their life, and or jobs, AND honored their warranty. Well done guys ?Advance, give someone a promotion!

The guys at this store are knowledgeable. They actually know about cars and can talk about car repairs. Many other parts retailers have associates who are only good at looking things up on the app. I can do that just as well.

Came here to get new headlight bulbs. Doug and Randy were both very helpful and went above and beyond in their service. Randy helped me find the bulbs I needed and gave me a pair of rubber gloves to change my headlights right there. We were also dealing with a faulty battery and Doug came out and fixed the issue right away. I wouldn't go anywhere else now. Give 'em both a raise!

Came in straight off a jump start in need of a new battery. Was helped immediately by Evan, who replaced my battery, and tested my alternator and starter, and was jovial, talkative, and kind the entire time. Excellent experience

Great shop !! Excellent customer Service. Travis did help out of way to sort our issues and helped a lot. I will definitely return to this store and highly recommend him for any service / suggestions ?

I went into your Apex to purchase a battery charger. Not once did they come to help. To busy on phones. When I went to pay still on phones so I left the charger on the counter and went to Auto zone . Custermer service means everything and this store had none

Nice people, nice store, they were very helpful period they even came outside to look at my car. I would absolutely recommend the store. The people and the products. So nice to have a nice place to visit and trust with your car

I went into Advance Auto Parts today very early the check engine light popped on overnight. I figured "Let me head over to Advance and have someone check it out. " I walked in and spoke, Mr. Doug greeted me, came out with the diagnostic machine, gave me some helpful suggestions as to what the issue may be for my 2013 Honda Pilot, gave me some price quotes on a few items, and even gave me a good deal on a pair of windshield wipers. I was well pleased with Mr. Doug's Customer Service and Professionalism.

We are an auto dealer and purchase parts from store 1013 all the time. We sent our mechanic to get exchange a part for the correct one because he knew what he needed. They would not deal with him and said the dealer owner had to come. When we went there, the response as soon as we stepped foot in the door was "the system is down" and they went back to playing with their phones.

This location in Apex, NC is by far the BEST Advanced Auto Parts store I have ever been to. I am no spring chicken so that means something. The customer service is stellar. As soon as I walked in the door, CSR Luis greeted me, cheerfully. Another CSR, Austin, addressed me and smiled. It was mid afternoon. I explained that I had just come from a partially paid car inspection across the street, and that I needed to replace a front end headlight, and return to the inspection station to pass. My vehicle registration renewal was due the next day. I do not live in Apex. I thought, at best, I would have to drive 30 minutes home and return the following day. Within a minute of walking in, Luis had my part rang up, and said to me, "Ma'am, allow me to help you out. I will replace the headlamp for you since you have come so far, and the inspection center is just across the street". As he stepped away to get my headlight, Alston gave me my receipt...with a smile. When Luis quickly returned he happily said, "come with me to your car". To say the least, I was surprised and absolutely thrilled. I could not believe Luis' kindness and thoughtfulness. You do not see that much anymore in business, or in general out in society especially, with strangers. Luis seemed as happy to help me out as I was to receive his help. As he said "good-bye" and walked back into the store, Luis said smiling, "Have a nice day, Ma'am". I smiled at him, and said, " I just did"! This is definitely the store location to go to! Thank you, again, Luis! :)

I had the pleasure of working with Austin. Customer service was top notch!!!! I appreciate his honesty and service. Help installed my battery and made sure I was safe to drive again!!! Thank you Austin ❤

Some employees are amazing and some are horrible. Depending on who you get to help you. Some they do whatever it takes to help you with what you need. Few are a waste and they don’t want to deal with you. I have asked a employee to make sure my reward number is on the order, oh yeah it is there, and it wasn’t. Then I asked him to add it, oh sorry I can’t anymore.

Visited today to get a new battery. They were extremely kind and friendly. They helped me install my new battery and took care of the old one. I would rerun here in a heartbeat. I highly recommend this location and their team!

I don't usually write reviews but I had such a great experience with these folks, I had to do it. Jonathan (I believe was his name) was amazing. He came out and tested several things on my engine and then helped me get supplies for cleaning the car without having to go inside. AND while he was helping, another lovely gentleman came up and said hello and started cleaning out the leaves in my engine! They are wonderful here and I will definitely go back!

I'm sure the whole crew here is great but Matt goes above and beyond. He's a super nice guy and extremely good at his job. This is the only location I'll mess with and I live in N. Raleigh. (have to pass one on capital to get to this one)

Very disorganized!!! I normally would go to the one on W. Williams St but I sometimes go hear for convenience. I ordered a part a week ago. They told me to pick it up next day after 12. Went and they could not find the part. Then said it must have been left on truck or did not get dropped. This was last Saturday. Ordered it Friday. I gave my phone # to call on Monday when it arrived. Never received a call... Today is Friday, just got off the phone with an employee, she looked up part # but could not find part even though it says it is in stock online. She said she had no idea about this order and told me I could go to the one in Cary because they have 2 of the same parts. Such an inconvenience when someone is servicing the vehicle at the time when the part is needed.

Went in around 10:45am looking to buy a few air filters. Waited to be helped for about 5 minutes. 4 employees at computers, only one customer being helped. No acknowledgement from staff. Left without purchasing anything. Disappointed as this is the most convenient location for me, but I'll be looking elsewhere next time.

These guys are great and know their stuff. I have been in multiple times and every time I have walked out more than satisfied. Justin is especially great to deal with and always seems to go above and beyond to help.

This store is great. I preordered some light bulbs online for store pickup, and showed up a few minutes later. The guy had the order ready but the inventory was incorrect so he gave me the more expensive bulbs for free with no questions asked.