Premier One Automotive in
Apex (NC)

Brian and his team are beyond amazing! They do the most amazing work on any and all vehicles. My husband and I have been going to them for a long time and we would not trust anybody else with our vehicles. If you’re looking for reasonable pricing as well as beyond amazing service and customer service this is your one stop shop.

Brian is honest, hardworking, and reasonably priced compared to our local Land Rover Dealership. Great customer service and would highly recommend if you have a Range Rover!

I’ve been going to Premier One Automotive for my two VW’s for years. I can’t recommend the shop enough. From the front office to the techs in the garage, they are polite, thorough and fair. Brian, the owner and his shop are top notch. Finding a mechanic you trust can be challenging - definitely recommend Premier One Automotive

Brian and his shop do great work. We have had an Audi, BMW, MB and Range Rover serviced here, all to great satisfaction. Highly recommend. Great advice, work and fair pricing are delivered here.

I have downgraded my rating by another star due to the misleading information provided in your response and the absence of any accountability. From my very first inquiry about the estimated duration of the service, your tone suggested an attempt to shift blame because I arrived a few minutes early. Although you later exceeded your own maximum time estimate, you still refused to acknowledge responsibility. Regarding your assertion that my two-week lead time on booking was actually “three days,” I fail to see its relevance. Your comment “we could all tell you were upset” is particularly revealing, given that I interacted with only one staff member. I also overheard you discussing my situation with others, which strikes me as unprofessional and undermines client comfort. For future interactions, I would appreciate a more professional approach and improved soundproofing. I screenshotted your response and attached it below since you can't be trusted to be an accurate historian. Original Review: Two-hour wait for an oil change booked weeks in advance, with no regard for my schedule or accommodations. An oil change should take a maximum of 30 minutes. I will not be returning.

Absolutely incredible place to get work done on your car. They are honest and fair with their prices and services and always do their best to keep the customers happy. I will always bring my vehicles here first.

They were kind enough to examine my vehicle & give me an estimate. With no hassle, diagnostic fees, or issues. I really appreciate them for doing that. Good ole fashion customer service. Drove all the way from Texas & it was much appreciated.

These guys know how to work on just about anything. I drive from Mebane to be sure my Audi is taken care of. I had an issue an hour away after a service and Brian sent a wrecker at no charge to me. Highly recommend them. My S5 will only be serviced here.

Brian and his crew are the best in town. They worked on a 2015 BMW 328i and helped me run it up to over 250k miles before I decided to swap it for an X5. When my X5 needed repairs, BMW quoted me well over $6700 to get everything fixed and no loaner vehicle. When I reached out to Brian, he sent me a detailed quote that was half of the dealerships cost. It was the same OEM part with much more affordable labor. On top of that, he was able facilitate a loaner vehicle at no extra charge and was true to his word on the time frame to have everything fixed. I've trusted Premier One with oil changes, brake pads, rotors, A/C repairs and engine work. They have earned not only my business but my trust. Would STRONGLY RECCOMEND.

We love Premier One! We have had several of our cars serviced over many years. Brian always fits us in and his prices are fair. The service is excellent and trustworthy. Highly recommend!

Premier One Automotive is amazing. I’ve been servicing our cars there for years. Very honest great communication five stars every time. Brian and his team goes above and beyond and their prices are the best in town.

Brian and Premier One are awesome! I’ve had multiple cars serviced here and recommend all of my friends to have their cars worked on here as well. Brian is always responsive and quick to get me in and the prices are way better than a traditional dealership. Couldn’t be happier.

Brought my daughters car here to have aftermarket header installed. On the way home from picking up the car the check engine light came on. We were told to bring it back and after looking at it we were told the code was showing o2 sensor. Said it was common issue when replacing headers. Diagnosis seemed wrong so we took her car to another mechanic. It took him 5 minutes to diagnose. Premier One failed to tighten the header. The alternative mechanic was quite upset and demanded to know who did the install. They said the bolts were so loose the wrench just kept spinning when they went to check the tightness. It blew a gasket and caused an exhaust leak which triggered the check engine light. Nothing wrong with the o2 sensors. When I spoke to Brian with Premier One he said it was the alternative mechanics word against his, and that it was against “mechanics code” to blame another mechanic. Brian refused to warranty the labor and blamed us for not bringing it back, a third time. He suggested that the header may have just come loose. So within 10 miles after leaving your shop, the bolts came loose and it blew a gasket?? I will be disputing the charges on my credit card and we will not be taking any of our vehicles here again.

If it was possible to leave the stars empty, I would. On February 8th, I took my car here to have my exhaust manifold on my 2005 mustang replaced. I was charged $410 for the labor, I had bought the replacement myself and brought it in. (Meaning the parts would not be guaranteed). I picked up my car, not even 10 minutes of driving, my check engine light comes on. I call them and ask when I can have it checked, Brian told me to bring it back. He told me it was the O2 sensor. After I had purchased the O2 sensor someone suggested I get a second opinion. It turned out to be a blown gasket and an exhaust leak due to their lack of tightening down the bolts. The mechanic who FIXED my car told me when he tried to tighten the bolts said they were finger tight; that he continued to screw the bolts on for a while until they finally tightened down. Brian suggested that my gasket “came that way” and was offended that my mechanic “told on him” and went against the “mechanics code”.

I have had all my cars serviced by Brian and his staff for the last eleven years and cannot recommend them strongly enough. My first few years with them had me driving up from Sanford, which was sometimes an hour each way. I am now right around the corner in Apex, which is a relief. I trust them completely to give me an honest diagnosis and very reasonable charges. They never "find" something else they recommend having done just to run up the bill. Oh, by the way, they have a military discount! Cheers...COL Ed Baisden, USA (Ret)

I've been having cars repaired for over 50 years. When I brought a used car into my regular shop that they were familiar with to do a pre-purchase inspection, they found some things that needed repair or servicing. But they also missed other costly repairs that needed to be made that I found within a day or two after purchasing this car. Expensive ones like the emergency brake didn't work and the air conditioner compressor needed replacement. A trusted friend of mine in the automotive business recommended Premier One to me. They did an excellent job completing the additional repairs at a very fair price. They also noticed that the previous shop had installed a defective part that was already leaking lubricant. I was able to return and get this replaced under warranty. I wholeheartedly recommend this business.

I've been taking my BMW to Premier One for a few years and am vey happy with the service. They're more competent than the mechanics at the dealer (I realize the dealer mechanics are good and trained) and I have proof and receipts. Brian and his team are top-notch professionals and I highly recommend them!!!

Brian and his team did an awesome job on my car. Easy drop off, quick but careful repair, easy pick up. Cost was very reasonable. Happy to have my long term mechanic established for my BMW.

My experience with Brian and Premier One Automotive was bar none the best experience I've ever had with a shop. Brian is very attentive, understanding and his guys do a great job! I initially had my vehicle at Crossroads Ford but was referred to Premier One and everything worked out better than expected. They performed a complete motor swap and my vehicle is running perfectly. They did it much faster than expected as they are very proactive so the tear down was completed thee days prior to to new motor arriving. Brian was great at communicating with me throughout the entire process and I couldn't be happier. Icing on the cake is that the shop saved me over $2,500 comparative to the dealership. They are a professional, expedient and quality shop.

As far as auto repair shops go this one is top notch on every level. .Both my Dad and myself have been going to Premier One Automotive for many years and have always had an excellent experience. They have always serviced our cars and kept them running in top shape. They are accurate and their prices are fair and they don't try and up sell you. The entire team is knowledgeable and they always take the time to explain in detail what my car needs as far as any repairs are concerned. Brian, the owner is big on preventative maintenance in helping to prevent or avoid more costly repairs in the future. I'm happy i have a friend in the auto repair business. Won't go anywhere else with my Audi, Mercedes and my Dad's Range Rover. 5 big Stars!

I had a wonderful experience at Premier One. The owner is very knowledgeable and took the time to listen to what I had to say. The technician that worked on my car did an amazing job and the work performed was very clean and neat. These guys are true professionals. The price was fair. Very satisfied customer. I just want to make a second note now that I have been back to Premier One again. It is just such a good feeling to know that there are still honest and trustworthy people in the world. You folks have 100 percent exceeded my expectations for a second time. Keep up the good work!

I have 2 experiences with this shop: 1. I took my car in after I heard some terrible noise coming from the front end when accelerating. After keeping my car for a couple days they said they could not work on it because it had modifications. They did however start taking random guesses at what the issue was, claiming it might be a clutch issue. I took it to another shop who found the issue in less than an hour. THE AXEL WAS FALLING OUT. And this shop missed it somehow. I doubt they even looked under the car because it was very obvious. See pic. 2. Took it in for an oil change because it’s close to my work and I figured they couldn’t mess that up. They exceed my expectations in the worst way. Got it back after paying $95 and the oil was overfilled. Guy tried to tell me it was no problem and that they followed the manual. Whether or not they followed the manual, the dip stick doesn’t lie. It was overfilled. I ended up taking it home and fixing it myself. They won’t be touching my car again. I would recommend going elsewhere.

Honestly, cannot recommend this place enough!! Brian and his team not only diagnosed my issues in the same day, they had the parts ordered and car repaired before the following afternoon. I had taken my car to the local dealership for a quote and Premier was not only about 30% cheaper, they fixed and found more issues than the dealer did! I must say, any mechanical issues with your car is always a stressful thing to deal with, and it was refreshing to not only get my car fixed in a timely manner, but also not be price gouged to hell and back. I will forever be a customer, and I really think you should be too.

Since moving to the triangle over 20 years ago, my family and friends continue to count on Brian and his staff to treat our cars right and do fine work. Service at dealerships has always proven to give me more problems. The professional staff at Premier One will respect your cars the way they would their own. I recommend this shop to everyone because I trust them to do work on my cars and wouldn't buy a used car unless I got them to look it over first.

I cannot speak highly enough of Premier One Auto. Owner Brian is kind and courteous and lets you know exactly what needs to be done. The other techs working there are pleasant and very knowledgeable as well. They handled my vehicle in a timely manner. I would highly recommend them for their knowledge and the kind way they treat their customers.

Premier One has the best customer service hands down. I recently had an issue with my vehicle so I went to a national known repair shop here in there area. I felt I was getting the typical run-around ( manager on duty said it would take 4-5 days to get a part from the dealership, other issues suddenly needed attention, prices seemed a little high). I decided to call Premier who had previously serviced my vehicle. Not only did they fix my vehicle same day, they also picked up my vehicle from the national franchise free of charge. I would recommend them to anyone who needs a trustworthy repair at a reasonable price, and by people who care.

Had my car towed in just after they closed one night after confirming on the phone they could check it out the next day (they were the only place close to where I broke down that was still open after 5pm that answered). Matt was very friendly, and quick to help out. Got a call the next day to give diagnosis and an estimate. I agreed even though I know I could have done it myself or had another shop do it cheaper, but since they already had the car, didn't want to worry about the hassle. Car was completed the next day (48hours after being towed in). So far car runs good, with no problems. I'm satisfied with the job they did. Although they are a bit over priced on their hourly rate for non-European cars (I have a Toyota Camry). And they replaced the starter with a premium brand instead of offering multiple price point starters. Overall I'm "ok" with this shop. Not overly satisfied, and I probably won't use them again. But definitely a decent shop that won't charge you for things you don't need.