What clients say about Russell Auto Parts and Service in Elizabeth City (NC)
I have been taking my vehicles here for over a decade. The work is quality in a timely manner. The personnel (I am bias) are friendly and if they don’t understand something they work hard to figure it out. This is the kind of place where people put their phones down and look you in the face and communicate with you. They get to know you by name. These guys understand that a vehicle is a livelihood for many people so they treat you as part of their family and take good care of you.
Had a brake line rupture while traveling and were blessed to find Russell Auto Parts and Service. They squeezed us into their busy schedule and got us back on the road. Nice - oh so nice - people. Excellent service. Highly recommend!
Best mechanic shop around. Brought my 05 buick here multiple times and they always do great work. I was surprised how quickly we were able to get all the stuff done I needed done. Excellent service all the way around.
Stopped by early Monday morning to have 2 broken lug nut studs replaced and inspect all other for defects on my teen driver’s car. Russell Auto ensured the safety of the vehicle by replacing what was needed in just a few short hours. Had the tires rotated as well. Very professional, honest service and didn’t break a young teen driver’s bank. Will definitely come back for any automotive needs in the future. Thanks Russell Auto Parts and Service.
Amazing all around! Can't say enough good things about Russell's Auto Parts! Our car broke down the day before Thanksgiving and Russell's was the closest shop we could have our car towed to. They were super busy but still managed to make time for us, and they seemed happy to do it. They were able to get our car fixed and we were able to get back on the road. They didn't try to sell us anything we didn't need, and helped us at an affordable cost! I can honestly say this was the best experience we have ever had at a car repair shop! And Russell is a genuine guy who will make your day, even IF you are having car trouble! Thanks guys!
We literally broke down a mile away and had no tools. Needed new belt and pulley...not only did they have the parts I needed they were kind enough to help out. Reasonable prices and good old fashioned family care and service. Thanks to all the folks there.
Always a pleasant environment..love this country shop...real hometown people..the work that I've had done on my vehicles has always been right and fairly priced
Excellent help, had the exact part I needed and even gave me great customer service even though I showed up right at closing time! I will do business with them again!
Gave a Hurculean effort in mounting two small tractor tires in this sweltering heat after installing a alternator in a front drve vehicle today. Great job!!!!!!!!!!!!!!!!!!!!
Exceptional service and attention, focused on quality and excellent value for the customer with a dedication to automotive safety for them as well.
Thank you Russell Automotive for your outstanding service!!!
Came in for a last minute inspection. I could tell it was a very busy day for them. They managed to squeeze me in. They sent me on my way in a very timely manner.
I've been going to Russell's for several years & the service has always been great! There have very good Mechanics/Technicians that can take care of the problem!
The a/c wasn't working in the wife's car. I made an appointment and the mechanic diagnosed the problem within 30 mins. All I kept thinking about was "this is really going to cost me". The relay for the compressor went bad. they topped off all the fluids, advised me of some minor problems with the car and I was on my way home in an hour and still had money in my pocket. Happy Wife, Happy Life! I trust this shop to do anything and everything with my vehicles.
The boys are all pretty amazing and quite friendly! Very honest, knowledgeable and thorough! Pretty fair prices too! We had several mechanics look at our Lincoln and no one could find the core issue, but Greg Russell hit the nail on the head!!
Very honest people, fair on prices and they do great work and stand behind their work also. They are always pleasant and willing to go out of their way for you. Highly recommend Russell auto parts!!
Took my SUV to Russell's Auto shop for an inspection and I had also bought a windshield wiper for my back window and couldn't put it on. They did the inspection in a timely manner and put the new wiper on for me without charging me extra. The guys there were very professional and helpful
I will definitely go there again.
Grimey overpriced. Dicky service way overcharged caught worker popping my hood when I wasn't around alarm went off wont go back shady place couldn't get a straight answer sold me wrong piece
Dropped in right after opening, riding a donut spare. shop was full but they got me in and out within 1/2 hour and the coffee was great too!. Old fashioned,down home service is what you get here.
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