AutoZone Auto Parts in
Chapel Hill (NC)

DO NOT let them change your battery. It was cold, my car wouldn't start. I took it to this location and they did a battery test and it came back as a bad battery- I bought the battery a few months back so I was able to exchange it for free since it was under warranty. The associate who changed my battery did not know what he was doing. As soon as my old battery was disconnected my car never came back on. He told me it had to be my starter or alternator. I ended up getting my car towed to a shop for them to tell me the battery was never connected fully. I wasted $155 on something that should have been free. Do not make the same mistake I did.

Rafael was great—we had multiple small problems and he was patient in helping us resolve each one.

I received wonderful support and service for a bad battery for my Honda. They were very helpful in testing the old battery, explaining the options for purchasing a new one, installing it, and sending me on my way in an efficient manner!

This store staff was amazing! Went in to buy taillight bulb replacements and the staff offered to replace them for me for free! Super speedy and such kind service!!

I went to AutoZone tonight with so much anxiety about my car battery and the issues it’s been having. I was greeted by Sarah and Ralph. They were the most pleasant, professional and patient people I’ve ever come across in an AutoZone. I cannot express how grateful I was when they helped me find the right battery, went above and beyond to install it and explained to me what I needed and how the car was supposed to function. They both deserve a raise and I can’t thank them enough for their service tonight.

Stopped by this place to help diagnose an engine light and Raphael was very friendly and provided prompt assistance.

Closed 30 minutes early tonight for no reason? A complete waste of my time. I was waiting for someone to come out and they never did. I went here once before and the guy working told me to put something in my car that would ruin my engine entirely. Not very educated workers and they tried to take advantage of the fact that they thought I wasn’t either.

Sarah was amazing ! She helped replace my car battery when mine unexpectedly died!

The staff was very helpful and the store was clean. Ill definitely be coming back here in the future!

Proration on batteries is no longer available. Purchased a Duralast gold 3 yrs, 9 months ago. Full replacement up to 3 years. Supposed to be prorated after that. Went to location and they will not prorate.

Awesome service! I came in with a broken turning signal and taillight and Hakeem helped me pick out the right bulbs and even walked me through installing it in the vehicle. He was super patient with me and went above and beyond with the service!

Willie was absolutely amazing! He went above and beyond to make sure everything was perfect, and his kindness and professionalism truly stood out. I’m so grateful for the care and attention he showed—he made the whole experience wonderful!

We had a good experience at this AutoZone! Xavier and OL were so helpful getting us a battery replacement after the current one we had gotten from AutoZone within warranty died. We just moved to the area and are so grateful we were able to get such excellent service at this location.

A Truly Exceptional Experience with Andrew H at AutoZone I want to give a heartfelt shoutout to Andrew H, the Parts Sales Manager at AutoZone, for providing the best customer service experience I have ever had. Coming back to school after a difficult summer—having lost my dad—I was overwhelmed to find my car’s AC wasn’t working. I had absolutely no idea how to use an AC recharge can or even which nozzles my car required. I walked into AutoZone feeling anxious and out of my depth, but Andrew greeted me with such genuine kindness and compassion that I immediately felt at ease. He took the time to carefully explain everything I needed, walked me through the process, and helped me select exactly the right products. He was incredibly knowledgeable, down to earth, and made what felt like an overwhelming task completely manageable. In a time when small acts of kindness mean more than ever, Andrew went above and beyond. I can’t thank him enough!! Andrew, you are a credit and to AutoZone and an example of what customer service should be. Thank you!!!

Xavier Brown & Rob Gunning of the Chapel Hill Autozone took excellent care of my automotive needs and were very courteous, professional and helpful. They mase my return easy and I will definitely come back because of the excellent customer service

I had the pleasure of being helped at a time of crisis by the gentlemen in this Auto Zone. I went to them because I am from DC and had to travel there and some weird things were happening with my car. I ended up having to replace my battery because it died. That was not in the trip planner nor budget. These gentlemen, OL, Royce and the Manager, Xavier not only provided me with a battery that was price matched that brought the price down, they installed the battery and let me know to get my alternator checked ASAP. The customer service that was provided was stellar. They were thorough, and considerate. As a woman I do not like dealing with car issues because I do not want to deal with someone attempting to take advantage of me. I did not have that experience at all. Thank you OL, but especially Royce, and Xavier for the great customer service you provided this DC native!

I don’t usually leave reviews, but I want to save others from wasting their time. I visited the store today to buy an alternator for my Jeep and to have two batteries charged. I was informed that the part wasn't available at that location but could be brought in from another store. While I waited for the alternator, I could leave my two car batteries charging. They informed me they would be charging them. It's worth noting that the store was not busy at the time. I trusted that my batteries had been recharged, but when I got home and attempted to install them in my car, it wouldn't start because the batteries were still dead. I am incredibly dissatisfied with this establishment. If you plan to trust this place with your car batteries, be cautious of certain employees. When I called to inform them that the batteries were not charged, all they told me was to return to the store.

Outstanding Service! I had an awesome experience at this store. The manager, Robert, went above and beyond to help resolve my situation, and Mike made sure the battery was installed correctly and efficiently. Their professionalism and dedication truly stood out. I highly recommend this store and their exceptional team!

If i really could give a 0 stars i would. i came to return the battery because the problem wasn’t with my battery it was the alternator i even had a 2 years warranty they told me they cant return it and they gotta call the manager the worker called the manager started to argue with him in front of 5 customers i don’t even know why that store is still open. But its really not the workers fault it’s the store managers fault.

Xavier Helped me out so much to returning my part i accidently got and figuring out which part would fit my vehicle. He even took me back to shop where I was getting my car worked at this is super helpful because I was coming from pa and my car gave out. Most thorough employee I've ever met at autozone even compared to the ones i go to in pa! give this man a raise

It’s really the best AutoZone in the state, I could go far as to say on the east coast. the store is clean and looks like it is well maintained, Everyone there has a smile and is professional from the time you walk in till the time you leave, definitely get those people raises cause they deserve better. They go out of there way like by putting in batteries in the rain, snow, 80 degrees outside weather, they put it in for free while mechanics will charge up to 300$ for a batterie installation. I’ve been to the AutoZone on Hillsborough rd in Durham and it’s a mess with no leadership, they sit down and don’t even move when someone come in/wont even say hello to you.

Walking in, the folks in leadership seemed welcoming. I needed a battery check, they sent one of their more novice employees out to check it for me. He was a little taken aback that the battery for a hybrid vehicle was in the trunk and said I can test it but we don’t do anything with trunks. I’m like, “it’s very accessible”. He said “Well, that’d be free labor and I’m not trying to work for free”. lol. Bro, you get paid by the hour, none of your labor to service a customer is free. Although there might be potential at this business, this employee has me driving to Advance Auto Parts for my battery charge/replacement.

Autozone has redeemed itself from a few years of hard pricing and rough service provision. Autozone has always been reliable even when the likeability was subpar. Tool's quality and price seem to be fair. Other products and their performance seem to be as advertised, assuming instructions are followed. I am confused, because some stores are 24/7 and some are not. The seems to be able pick and choose their own hours. So, sometimes Google says a store is open and then you get there and they are closed. There's nothing like being in a bind, driving to a store thinking they are open, and then being closed up tight when you get there.

Thaddeus is awesome and super nice! He checked my engine codes for me, gave me a number to text/ call to get help replacing my catalytic converter, and told me what to do if my car suddenly stops. I was already a customer here but definitely going to keep coming for my car needs ?

Couldn't even bother to get up off the seat. I always go to auto-zones apparently this one just can't be bothered to do their job. I prefer Auto Zone compared to Advance but with this location, you are better off going down the street and talking to them they actually have knowledge of products and help out compared to just wanting to sit on a chair.

Went there after having what I thought were some battery issues to buy a new battery and get a diagnostic report just in case there was something else wrong. The employee told me the battery was fine but that the alternator was the problem and gave me a quote for a new one. A couple of days later I took me car to a mechanic, who told me the alternator was fine, but the battery needed replacement. Don't trust any diagnostics these employees perform, completely wasted my time and they lost a sale because if their employees did their job right they could have sold me the battery right then and there.

Incredible customer service from Jacqueline and Paul. They helped replace my headlight and battery. This is the second time that I have visited this store in the past four months and both times were a great experience. I highly recommend this store for any automotive supplies.