Advance Auto Parts in
Chapel Hill (NC)

Shout out to Zack at Advance Auto Parts at 1744 Fordham Blvd.! Not only did he sell me a quart of oil, but also he put it in my car and took the time to patiently show me how to check my oil level in the future. It turns out a 2015 Mini Cooper doesn't have a dip stick but a computer reading instead. Thank you again, Zack! You saved the day, and I drove away with peace of mind.

We stopped at Advance Auto Parts in Chapel Hill on a rainy evening to purchase windshield wipers. Angel was the staff member who assisted us. He was very friendly, polite, and was extremely helpful. He even helped to install my new wipers in the rain.

Great customer service. I bought a battery and wipers. They didn’t charge the core charge ($22) and gave me an additional 10% off “as a courtesy). They installed both items quickly, no charge. All around a good experience."

Adam provided me with outstanding customer service during my store visit! He went above and beyond to install my new battery and also let me know that my coolant solution was running low. Adam’s professionalism and compassion for customers is absolutely amazing. Thank you so much Adam!!!!

This is my second time here, and they saved me with the parts, and the customer service guy is fantastic. Thanks.

Truly one of the best experiences I have ever had in a parts store.

I had problems with a new battery that had been installed in Florida. The manager of this store tested the battery and alternator for me. He was incredibly helpful, recognized that the battery did not have enough power for my car and took action to replace it. He credited me with what I spent in FL and I got a bigger battery at minimal cost. Fabulous service, I highly recommend this shop!

Today Hakeem took the extra time and care to replace my battery, and kindly did the extra work my car required to complete it - even in the heat and rain! Appreciate the work and will be back for any future needs!

The folks here were awesome, Dave especially. I had some battery issues and came here after a less than stellar experience from AutoZone. Dave checked my battery, charged it, checked it again (needed replacement), and then replaced the battery with a really awesome attitude about it. I’m leaving feeling really delighted by my experience.

Advance Auto Parts was very foreign to me, but I needed a screw for my license plate that was giving me issues - the first guy showed me where to look and was cordial but wasn't interested in helping me further and left me to fend for myself. When I thought I'd found the right one I figured I would confirm with the other associate that was there and I'm so glad I did. Hakeem went above and beyond to help me. He came out and looked at my car, figured out my problem, got tools from his car, used an old "mechanic's trick" and got it fixed for me. I was in desperate need of help and Hakeem saved the day, he didn't have to do all that, but he did. That's excellent customer service in my book.

Korey was so helpful! Changed my windshield wipers and gave me all around great advice. Keeping the little blue Subie road ready was a no brainer here! Edit: Went back the next day with my Toyota Prius for a battery charge. My goodness! What a team - Dayla, Thaddeus & Dave were so kind! That battery was a beast and they worked on it until we had an answer. New battery needed - despite it being only 6 months old. Thank you again for above average service!!!

Could someone from corporate get in touch with me in regards to nationwide store policy or state wide store policy if it varies any. Acting store manager Kevin at the Fordham Blvd store gave me the hardest time processing what should have been a rather simple warranty exchange. Had I known this store was so hard up for sales that they couldn't be bothered to process warranty returns I would've taken my business elsewhere. I need to know what the process for exchanging an item under warranty is for the Chapel Hill Fordham Blvd store because it seems to vary from the stores policies in Raleigh and surrounding areas. Please forward this to Field Leadership review, I'd be happy to speak with a higher up or someone in corporate to get to the bottom of this.

They are consistent. They are engaging. And they know how to use their resources. Their knowledge is usually quite substantial. A place for good advice. Developed a problem with my starter. The associates listened, inspected the one I returned and brought me a replacement. 5 minutes later; I was out the door. When I have a problem with my vehicle.....Advance Auto is my is my first stop. Thanks guys!

Jose C helped me fill up our oil! He was incredibly nice, knowledgeable, and professional. I’m so grateful for his support and a speedy experience at this AutoZone!

I am immensely grateful for the exceptional assistance I received from Tara and Aaron at Advance Auto Parts. Their kindness and empathy were truly remarkable. After the store had closed, they went above and beyond to help me replace my car battery, ensuring my safety and peace of mind. Their willingness to assist me, even in their personal time, speaks volumes about their dedication to customer service. Their actions turned a distressing situation into a reassuring experience. I deeply appreciate their help and commend them for their exceptional service. Thank you, Tara and Aaron, for your kindness and support during my time of need.

I cannot speak highly enough about Angel at the Advanced Auto Parts off of Fordham Boulevard. He was incredibly knowledgeable and went above and beyond for me when I needed a replacement battery in a pinch. He took the time to help me replace the battery in my mini cooper and ensured it was registered and reset properly.

Absolutely incredible experience here. The staff was helpful— went above and beyond to help me diagnose the issue with my battery, cleaned the cables, and replaced in a matter of minutes. 10/10 would recommend for all drivers in the area.

Great experience with warranty battery replacement. I had bought a platinum die hard battery less than a year ago. It didn’t start on the first really cold morning in December and wouldn’t start again even when temperatures warmed up. I didn’t have the paper receipt and had to go through old credit card invoices to find the date I bought it. I contacted the customer service text line and they were able to email me a copy of the receipt. I jump started the car and drove to Advance. I was helped by Angel, who was great! Battery tested with really low voltage and wouldn’t crank over when tried to start. He gave it a quick charge and tried to start again. He thought the alternator might be bad and not charging battery, but couldn’t test it as car wouldn’t turn over. Angel replaced my battery under warranty. After he installed it, he tested the alternator, which tested ok. Super happy with my experience getting my receipt and then having a helpful technician diagnose and solve my issue.

I turn signals in my Jeep stopped working, and the store didn't have the part I needed, so an employee suggested that I go to the website and see if they have it in stock at another location. They didn't have any stores close, but I was able to order it online. The part arrived outside of the box in an envelope, which tells me it was a return that was restocked. I spent an hour taking apart my car, and getting the piece in, and it was defective. On the receipt it says i can return it to any store for a refund. I brought it to the Chapel Hill location on Fordham Blvd. & the manager, Manny, told me that because the product was opened, he could not refund my purchase. As I tried to explain that the product was not even in the box when it arrived, he was dismissive, and told me that it was an electronic part, & he doesn't accept returns of electronic components. The manager then walked away and went to help someone else, so I walked out in a pretty angry mood and decided to try the Carrboro store where I got excellent service and was taken care of. Manny cost his store a loyal customer of more than 15 years. But it's fine. The Carrboro store is only another 5-10 minutes down the road, depending on traffic, and it's worth the trip!

Mannie and his team really helped take their time to not only read my code on my Honda CRV, but also explain the process in which it will take to be fixed by coming out to see what was going on under the hood. Answered all questions, and went well above the call of duty to help ensure I get the proper care needed for my car. Will with 100% certainty be back to this AA, and glad to have the right technicians on my side after moving from New Jersey.

This store and their employees are fantastic. I believe we worked with Amber. My jeep hood latch broke, and they were able to assist quickly with finding a replacement and letting us borrow some tools from not only the store collection but their personal as well. I would recommend this store for anyone in a bind!

I just had the best experience here! My Prius battery died, I called and was given a quote that was exactly half of what it would’ve cost from the shop down the street! Chaska (yup, asked his name because he was great) got the battery the correct battery from another location, and installed it quickly and competently. My neighbor recommended them to me and I can see why, highly recommend.

This will be my new regular store for all my car needs. Jay helped me out and he is an awesome person. He is respectful, hard working, and I can tell he has great integrity. He is definitely going places.

Fantastic service from Brandon yesterday. Needed a new battery after being stranded for 3 hours. He was professional, kind, helpful in making a decision and got me in and out in less than 30 minutes. I really appreciated his customer service after a very long and frustrating day. Thanks so much!

Mike from this location provided excellent customer service. I had Stains on my paint and he walked out to the car with me and spent time assessing which product would work. His recommendation immediately took the stains out and my car looks a million times better. Mike deserves a raise. Thanks again mike. Awesome customer service

I went into Advance Auto Parts and was met by Ben. My girlfriends battery was completely shot. He meet us with a great smile on his face. He was super friendly and very personable. He tested her battery and informed her that she would need buy a new one. Ben then helped us choose the best battery that would be right for her. He is a very genuine person! In the past I’ve been to other places and people seem so annoyed and super inconvenienced to help. Ben was NOT this way at all. He was glad to help us and definitely put our minds at ease. This is my first time meeting Ben, but I will definitely be back because of his EXCELLENT customer service! He even helped me buy a magnet to help collect my tools when then fell in the hood of my car. He is a a GREAT employee!!

We had a great experience at this location just the other night. Our battery died on a frigid February night, and we were about two hours from our home. "Mike" helped us from start to finish in terms of confirming that our battery had reached its 'end of life,' and then he helped us pick out and install a new one just before closing and in really, really cold temperatures. He was fantastic and super knowledgeable ---- as well as friendly, courteous and kind throughout the process. If we are in need of auto parts in Chapel Hill, we are going to this location and asking for Mike!