I called them at 8:27am, they arrived at 8:55am and left at 9:08am. The guy on the phone was very pleasant to talk to. The tow guy, Dylan was super nice and extremely helpful and even shared some knowledge with me! ;) He's very skilled and smart. I will definitely use them again if I need to.
While waiting on a AAA tow, I called to get an estimate. Michael was prompt, upfront and honest.
He provided a quote and then gave me a few different options.
Would highly recommend and will save them for my next towing issue.
Just had my car towed two days in a row to a shop and they charged me the same both days lol even though I was a little farther the second day I think they felt bad haha. Car came out great no scratches or dents very professional. I would definitely recommend
After poor luck using another service, Michael at Ace was professional, courteous, thorough, and reasonably priced. Since I was calling from 3 states away, Michael took care of everything from start to finish. It was the peace of mind I needed.
I have been in automotive service for 30+ years as a technician and store operator. I've used ACE towing as long as I can remember. They have always taken great care of my customers, friends & family. If you are looking for a professional experience that's combined with a personal touch, this is the right company.
I've used them twice now, very quick and straightforward. The driver was kind enough to let me ride back with him when I asked, and his driving made me feel safer than almost any other time I've ridden as a passenger. The same man helped both times, I believe his name was Chris.
Chris was a Good Samaritan to me this morning. He saw me when I blew a tire while getting my boys to school and helped out from the kindness of his heart. This is the kind of business we need in our community.
They are very professional and actually answered the phone. The man on the phone was professional and had my car towed within 45 minutes. Wayne was the tow truck driver. He did an excellent job loading my car. He was careful putting it on the flat bed. Could not say enough good things about my experience. Thank you!
This was my first experience using Ace and I was extremely impressed! They were recommended by Hendrick Honda. The dispatcher Michael was quite helpful and professional and the road technician Omar was friendly, professional and well-skilled. The pricing was quite reasonable. I would not hesitate to use them again.
I needed to have my car towed to my mechanic nearby. Ace Towing was highly recommended to me and I am happy that I called them. Craig, the driver, was awesome and greeted me with professionalism and a friendly smile. Thank you so much! I really appreciate you!
My vehicle left me stranded off 85, and of all the days for it to happen it was in the pouring rain. These guys were quick to arrive and get it towed to my mechanic. They were polite, friendly, and on time. Rate was very reasonable compared to three other tow services I had called in the Charlotte area. Highly recommend this business.
Blew a hose tonight on the way home. Called for a tow and was told 30 to 45 minutes. Wayne from Ace was there 30 minutes exactly. Very professional. Truck was immaculate and comfortable. Very pleasant conversation on the way to my house. Rate was extremely reasonable. I'm hanging onto this business card as a just in case! Highly recommend this company. Excellent service!
Very nice on the phone, gave me arrival time and pricing was very fair. The gentleman who towed our car was really chill and professional, he gave my fiancé a ride to the shop. In a frustrating time like having your car break down at random it was refreshing to deal with such kind, prompt service. Would recommend Ace Towing to everyone.
Keywon was he driver who delivered our car. I wanted to let you know that he was extremely helpful and professional during the entire process. It was nice to have such a wonderful experience with your company. We have had so many bad ones with other towing companies. We will reach out the next time we need a tow. Keep up the great work!
I used these guys to get my car towed from one auto shop to another. They were polite on the phone, upfront about pricing and the service was quick. I don't use towing service a lot but I felt like the price was pretty decent too. I saw on the website it says you get 10% off if you mention it and sure enough they took it off without a problem. And no I'm not a promoter for the company.
Ace Towing & Recovery, Inc. in Charlotte offers the following services: Towing service. You can check with them or contact us—we also offer free vehicle towing, instant quotes, and expert advice on finding the correct parts so you can save money and get exactly what you need with minimal effort.
Ace Towing & Recovery, Inc. are located in Charlotte, and the exact address is listed above on this page. Our regular business hours are 7:30:00 AM - 6:30:00 PM, but we can arrange appointments outside normal hours upon request. For your convenience, you can also use the Get Directions feature or request on-site service.
Yes, Ace Towing & Recovery, Inc. in Charlotte buys vehicles in any condition — from fully functional to damaged or non-running. You can contact them by phone or us via the online form on our website, specifying the make, model, and year of manufacture of your vehicle. We’ll make you an offer, schedule a pickup, and in most cases, our tow truck can arrive the same day with cash or instant payment.
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