What clients say about Gardner Towing in Lillington (NC)
My vehicle was towed on a Friday 1/ 30/26 evening and when I called to pick it up, I was told I could not retrieve it until Monday2/2/26 because they “don’t allow pickups on the weekend.” The tow itself was $350, plus $65 per day for storage.
I specifically asked if I would still be charged for Saturday and Sunday even though I wasn’t allowed to pick up my car, and he said yes, absolutely, which immediately felt suspicious.
When I arrived Monday morning at 10:30 AM to pick up my vehicle, he then told me I was also being charged for Monday. When I questioned why — since I was there picking it up — he gave a nonsense excuse saying that if something had happened to my car that morning, he would’ve been responsible for it. That explanation made no sense and felt like an excuse to squeeze out more money.
To make things worse, he said he “could have charged me a lot more for other things” but didn’t, and that I should be happy — as if he was doing me a favor. What exactly could you charge me for besides towing and storage? You towed my car and I picked it up. That’s it.
On top of all that, the tow yard is literally behind his house , and online the business is listed as open 24 hours, which directly contradicts what I was told.
This entire experience felt misleading and predatory. Be very careful if your vehicle ends up here — the fees add up fast, and the policies seem designed to do exactly that.
Man was I in a pickle! I got the front end of my truck stuck in the mud (rookie move) and thankfully Gardner towing knew exactly what to do to get me out. Also he didn’t charge me an arm and leg and didn’t take advantage of me because of my situation like a few other tow companies I called. Thanks again for your help!
“What’s the situation man”
…spoke to Chris a few moments ago. Had a horrible attitude. I guess I didn’t explain myself well enough. Other than being respectful and politely asking for more information he goes ahead with an attitude. Wouldn’t waste my time with that company.
Thanks Chris.
Joe answered the call and was prompt to come tow my car for me quickly! He help my car and even advised me with insurance company on policies so I didn't get taken advantage of. He is honest and very hard worker. Would highly recommend. He also has his clients best interest at hand.
I have used Gardner towing several times over the past several months and have been very pleased with the service provided and the quality of interaction with Joe Gardner. He is timely and took great care of the vehicles he transported for me. Definitely recommend if you have a towing need.
Gardner Towing is Awesome! Got Joe to transport 2 vehicles for me and he did an outstanding job. He is prompt and professional in what he does. I would highly recommend him for the job!
We have had to use Gardner towing a couple times and have been very pleased. One time was a tow from our home to the shop and Joe came and got the car and towed it to the shop while we continued with our day and it was very convenient. We also had a truck break down while we were over an hour away from home on our way to vacation and Joes responded quickly getting our truck to the shop and us back on our plans. Very responsive. Very professional. Very convenient.
My family and I have used Gardner Towing many times. Joe always provided quick and dependable service and I highly recommend him for all your towing needs!
What an awesome business. I have had to call on Joe on 4 or 5 occasions and he is fast and always so very helpful. I will always call them if I need a tow!!!
If you need help. This is the man to call. I have called him many times for the auto industry and without a blink of an eye Joe is on point. He is honest and fair.
Joe is awesome! I've known him for 30yrs and he's towed multiple vehicles for me and many people I know. He prices fairly and will always be honest with you!
Joe is outstanding! Every time I’ve called him to have a vehicle towed he is polite and responds quickly. I highly recommend him to anyone in harnett county or surrounding areas. 10/10 stars if I could.
I have used Gardner Towing twice in the past three months to drop off a tractor for repair and pick it up a few weeks later. His service was outstanding and attention to detail on loading and securing the tractor was great. I highly recommend Joe (Gardner Towing) for any of your towing needs.
My experiences with Mr. Gardner (towing or otherwise) have always been positive. He responds to calls or texts promptly. He is always helpful, and I can guarantee he will be fair. He is very knowledgeable and will help you develop a solution to fix your problem. I trust him and the work he does.
Gary Pierce
Gardner towing has been our go to since they opened for all of our towing needs. I highly recommend Joe and his company. They are fast efficient, courteous, and priced right.
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