West End Auto Clinic in
Winston-Salem (NC)

The first thing he did was introduce himself, and it just got better from there. He treated me like an actual thinking person-- no condescension or assumptions about my car knowledge! And no pressure to get any work done! Can't recommend Ralph enough.

Absolutely recommend this place They were extremely accommodating and quick 👍 I so appreciate the effortlessness of the experience. So kind and trustworthy. Thank you so much you have no idea how much it means to me to have my car repaired by honest certified mechanics. Gave my husband a hat too 😃 😊

Best and most honest mechanics in town! I always bring my truck here. Good guys.

Excellent place. Reasonable repair tires, reasonable prices, excellent work and they don't try to sell you things you don't need. It's my recommendation for car maintenance in the area.

Wonderful service in a timely manner. If they say it’s fixed, you can trust it is! No upselling!! If you don’t need it, they will tell you. They can fix anything. They once fixed something on my car for $150 that the dealership said would be $3,000.

Great staff. Honest people. Quick and efficient. They always go above and beyond to help you. I’ve been with them for over a decade. Highly recommended.

I had an excellent experience with them! They quickly diagnosed the problem with my car and resolved it on the same day. I recommend their services for any vehicle issues—trust me, you won't regret taking your car to them!

Big shout out to Ralph and the team at West End Auto. They are knowledgeable, capable, honest, and fair. If you're having car issues, go to West End Auto. You won't be disappointed.

West End Auto Clinic treated me very fairly and did not take advantage of an out-of-towner on a business trip with a small but urgent repair need.

Called this place for a state inspection because it’s close to my work and had great reviews online. The service was incredibly fast- done in about 15-20 minutes I believe. Super smooth process and a great overall experience!

After experiencing car trouble on the way to Winston Salem from Raleigh, I stopped into West End without any notice. Someone immediately stepped outside to help and take a look at my car. Within 10 minutes the issue was identified and they squeezed me in to fix it. The folks here are honest and gracious and really helped me out when I was in a bad situation. I just wish West End was located in Raleigh so I can return for all of my auto needs. Extremely grateful and happy with my experience!

Excellent service, great pricing, and superb communication! While in town with family as my grandmother was in hospice, we drove past West End Auto Clinic a few times. The first time I passed by I thought, “That’s a great looking shop.” As luck would have it and a couple days later, my grandmother’s ‘03 Mazda had its rear brakes run down to metal on metal. Having previously worked as an auto mechanic, I knew where I was taking her car. I didn’t mention my experience or situation to the crew at West End Auto Clinic, but they surpassed my expectations. Scheduling the repair was easy and flexible, pricing was extremely fair, and the communication was top notch. One of the calipers needed replacement beyond the initial diagnostic and I was pleasantly surprised to receive a friendly phone call with the news and a video outlining the condition. Thank you for the speedy repair and for making her car a reliable means of transportation for us as we dealt with our situation. This last service will certainly be added to my grandmothers lengthy, detailed, and hand written service record! -Nick-

West End was recommended to us when we first moved to town and it's our go-to and trusted auto shop! We go there for all of our car inspections, repairs, and routine work. We've always had a great experience -- they are kind and fair and go above and beyond to help.

This auto shop told me I needed new brake pads on all wheels and front wheel rotors. I went to my trusted mechanic to get him to do the work; my mechanic told me that I still had 75% of my break pads left. This shop completely lied to me and tried to sell me stuff I did not need for my car. Not trust worthy. *you told my boyfriend that it was “unsafe for me to drive with these current brakes on my car.”

Best auto repair shop in the Piedmont Triad area. Professional, friendly, honest, quick turn around, and very reasonable prices. Definitely a 5-star rating! Highly recommended.

Ralph and his team have been the best group to work with. Not only did they do FANTASTIC service price was very affordable. . Will be back with all my vehicles.

Horrible service. Not only ruined my car and saying they didnot do it, but also rude. Never again with this horrible shop.

Best mechanic I’ve ever been to. They worked very quickly (same day) and gave me the best prices on everything out of all the mechanics I got quotes from. They were kind, trustworthy, and professional. I highly recommend.

It is easy to give 5 stars when everything goes right. What makes companies different is how they react when something goes wrong. I had never taken my car here before and of course I am nervous. Dropped my car off the previous night by noon they told me it was just the battery and had it done 3 hours later after I asked for a tire rotation and oil change as well. Next morning my remote car starter did not work. Dropped it off before they opened. Called right after they opened. And fixed by 3 pm, no charge. There is always constructive feedback on all my reviews although 5 stars they did not mention my oil plug needed to be replaced. They did replace it for a very small charge. They did offer to take care of it but I did not want it due to their honesty and quick turn around. All in all great work.

I can’t say enough good things about West End Auto. They treat their customers like family and are always professional, friendly, and honest. I work at the hospital and have used them for state inspections, oil changes and tire rotations, they’re the most affordable in town by far! Ralph the owner remembers his regulars and takes care of them. I recently heard a rattling noise on the right side of my F-150. I dropped it off at the shop the same day. They thoroughly inspected it and replaced the loose bolt free of cost. Thank you for the excellent service!!!! You can fully trust these folks to take care of you. Emily

I can't say enough good things about this place. My husband and I needed emergency brake service while passing through Winston Salem on our way to Atlanta. We tried a few other shops before finding West End Auto Clinic - the other shops told us we would have to drop the car off and wait for 2-3 days. Ralph Ricciardi, the owner of West End, told us he would help us. He had our car fixed in 2 hours. He also dropped us off at a nearby restaurant so we could have lunch while we waited. I would give this place more stars if I could. Excellent repair shop and top notch customer service.

I’m new in Winston-Salem and my 13 year old BMW started acting up as soon as I moved here this year. Nothing against the local BMW dealer but they quoted me 1000s of bucks worth of issues. Someone recommended West End Auto and I’m glad they did. I’ve brought my car to them twice. They are knowledgeable, transparent, quick, and reasonably priced. Definitely will be taking my BMW to them from now on!

This place is great. I had a problem with my truck, and instead of them, taking me for my money and charging me for parts and labor for stuff that I probably wouldn’t have like another mechanic place. My do these guys offered me a Shortcuts and a hack to where I can put a certain type of gas and it will be OK and that worked and the problem is now gone and I have pass inspection. These guys are awesome. When I do have a big problem, I will be coming back to get more down there thank you guys for your tips and advice you soon hopefully not.

I worked with John and Ralph, the owner. They did a great job on my car and, most importantly, I felt like I could trust them. They identified the issue and explained it plainly to me. They are clearly good men and good mechanics, who I would recommend to anyone.

Had an issue with my oil pressure light coming on and three other mechanics (one I normally go to, other two were dealerships) & all of them gave me the advice to buy a new engine or buy a new car right now. My husband comes here on a regular basis and we wanted to give it one last shot. Ralph dug deep into the engine, found the problem, provided an engine flush & oil change (and changed my spark plugs because he was there). No problems since I drove away. I would have happily paid double what he charged for the professionalism and the service he provided - and he got it done in two days. Would recommend to anyone and everyone.

We love West End Auto! My car battery died yesterday morning and by the time I had my car jumped and running I had talked to John at West End on the phone three times and he recommended bringing it in to check it out. The battery ended up needing to be replaced, which he did in less than five minutes (and he let my 2 year-old car-loving son help him with every step of the process) and we were out the door. They are kind, personable, hard-working, and trustworthy, which is something you can't always count on at auto shops. We come here for all our auto needs! Definitely recommend!

Ralph (owner) of West End Auto Clinic could not be a nicer, more thoughtful and fair business owner. While in town on a work trip, my car battery died. Someone recommended I call West End Auto - best decision ever. Ralph drove a couple miles to jump my car, and then I followed him to the shop to get a new battery. They fit me in to their busy schedule (adding in an oil change too), did excellent work, and charged me an incredibly fair price (as a woman, I am used to repair shops trying to take advantage of me... not at West End though!). My car was ready within a couple hours, and I was back in business. Customer service is a dying art, but West End is a prime example of excellent service. I can't speak highly enough of them and can't thank them enough for helping me while I was in such a pinch - all with a smile on their faces. If I didn't live 400 miles away, they'd have all my auto business. I highly recommend them to anyone needing auto repair work in the Triad area - simply the best!