AC Auto in
Winston-Salem (NC)

The actual mechanics do good work. The problem i have is with the guy that wants to come n lie to my face about what i need to have fixed to boost his sales for bonuses and than try and argue with me about why i gave a bad reveiw. Will be going back to see how chad feels about this one

It was a fantastic experience at this place. I highly recommend it. They are very friendly and they also know what they are doing. Thank you all!

Get a second opinion if you’re using A C Automotive, they seriously overcharged me on new tires 2 years ago by $200 on tires that were discontinued insisting I was getting a great deal while also stating I needed new brakes all around. After a year of stopping for air bcuz my tire low pressure light would indicate as low as 20psi, always stopping asap to the nearest air location and my tires looked fine, used my own tire pressure gauge to find no issue and I couldn’t reset that light. I went to Precision Auto to diagnose the problem, A C Automotive never paired my newly overcharged tires with my cars computer, how totally incompetent of this place! Regarding those brakes they told me were at 5mm in back and 3mm in front that needed to be replaced the same day, I had a brake inspection as well. AC Auto lied to me, my rear and front brakes had 6mm left a year later, they actually proved it to me by taking me into the garage. Last year and this year’s inspections, I’m still not in need of new brakes, I was told possibly next year! I’m a senior and don’t appreciate being overcharged, under-serviced when their mechanic doesn’t pair brand new tires with my cars computer and being lied to about brakes that I definitely didn’t need! Of course they also wanted to charge me $79 to change my cabin air filter when my tires were installed, I refused the service knowing I could easily do it myself for $10, I was smirked at when I said that! But when I checked the filter it was clean, free from debris and dirt but I did change it a few months ago, it cost me $10.26. Some of their customers may be new and faithful, others older and think this place is doing them favors. My experience alone should show you shouldn’t trust what they’re telling you, get a second opinion before you’re taken advantage of too, shame on A C Automotive!

Really great auto service center to get your car worked on. The crew and staff are extremely professional, courteous, and kind. Got my oil change done here, and I would surely be back again for other car services. Big shoutout to Zoe, and Eric, who from the start was just great, nice, and professionally communicative, and made the whole process really smooth. Will be back here again soon. Thank you!

The customer service here is always outstanding.Thank you Eric, Adam and team for providing fast, friendly and thorough service. If you’re looking for knowledgeable staff and amazing service bring your car here.

These guys are very helpful. Had to get a part replaced and they got it done quickly. They also did a review of my car and gave me suggestions on repairs based on what may be a problem later day the road. Highly recommend!

AC Auto delivered in every way. They found major issues with my AC and was able to get that done for me while I had to go to Durham. They even let me use their rental car so I could work in Durham while the car was being repaired! Highly recommended!

This is my 2nd visit to AC Auto. This time I had my battery replaced and the terminals cleaned. Again, the customer service was excellent! Again, I was given a breakdown of other repairs I needed to address, again with NO pressure to take care of them the same day. I also had a brake inspection done, which enabled me to see the condition of my brake pads.I have a 4 year warranty on my battery with 100% replacement. I think it's official now. They'll be the only mechanics to work on my Mazda. I may pay more, but for the service, customer care included, I think it's worth it. Thank you guys. You don't know what peace of mind you've given me.

Good but could have been great. The loaner cars are very small. Also, look into referral discounts. Ive referred two people to you guys and they both spent over $1000.00 dollars.

The guys are great!! Matt is a joy to work with. Honest and fairly priced! They explained to me what was going on with my truck and got the job done quickly and correctly. A pleasure to talk to deal with. I've found my new repair shop!!

My experience was good. They do follow up with you with everything calling to make sure it’s okay to do things on your car and also letting you know other things that are wrong or could be about to stop working . They also show you pics and videos of what’s wrong with your car as well.

I had my car towed in with transmission lights flashing. AC Auto thoroughly checked my car out to reveal a critter had made a home under the hood and rearranged some wiring. This was not their everyday repair and I’m sure brought a chuckle to their day. Every employee I encountered was most kind and professional. I highly recommend AC Auto.

The best car service I've ever had in 40 years. Same day appointment and diagnosis of the issue, repair completed the following day. The communication was clear and timely. While never fun to spend money on a car repair, I would send every single person I know to AC Auto for their vehicle needs, including maintenance.

Had my grand daughter's 2014 Nissan Sentra's AC serviced here. Customer service was excellent. Matt explained the service that needed to be done. After getting estimates, I determined that the price was reasonable (most other shops were more expensive). The price quoted was the price charged. Vehicle AC compressor was replaced and now the vehicle AC is working great Thanks Matt for your assistance. I would recommend.

As soon as I walked in, I was greeted with respect and great customer service. Matt was very informative and attentive to me and everyone else was the same. Definitely going back and making this my main place to go to get services for all my vehicles. Update for visit 3 Great experience, dropped vehicle off the night before. Matt called the next morning verifying what the issue was. Fast service and once again treated very well and very happy with my experience here. Very friendly and very clean atmosphere. I recommend this place to everyone and anyone that wants a trusted and genuine place to get their vehicle serviced.

I think asiata was great. They took the time to send me the stuff on my phone. This may be a new thing they do since the last time I use y'all AC Auto The printouts and explained everything to me. And when I needed the car dropped off at our church agape they did that for me. So if you can have it Sunday afternoon since he went on a men's trip and got a ride.

All the members up there, Eric, Chad and Matt were excellent; attentive, informative, and caring. These are not words that actually use apply to an auto repair shop. I recommend coming here for all your Auto needs. You can rest assure that you won’t be given the runaround, but plenty of options And top-notch repair service. Thank you for making my experience Pleasant. I’m in a wheelchair and they cater to making sure that I was able to get to and from The SHOP and well-informed. They have a customer for life.

Friendly & professional service. They really did a great job with the repairs I needed done. They were able to give me a ride home to wait for my vehicles repairs to be done, since they had to locate a certain part needed. And also came and picked me up when my car was finished. Very convenient. I now have them saved in my phone as my got-to auto repair shop. "5 stars fellas."

All of them Are kind and gracious. If it takes longer than expected they drive me home. They answer many questions. They will tell me what is vital and what is not. So i can fit the cost into the monies i have. I have an old truck with leaks. They taught me how to track transmission fluid until i can repair it. They take pictures of your car so you can see what they are talking about Amazing

I was able to make an appointment for the next day and had all my services rendered in a timely fashion. Matt walked me through all suggested repairs, as well as ordering the tires I needed to pass my inspection, so that they would arrive the next morning. He called to let me know when they arrived, and they were installed quickly. The entire front desk staff was super friendly and the facilities were very clean.

I got referred to AC Auto and I can't say enough about their professionalism. You walk in and the service advisors are very friendly and very helpful. ( Eric / Matt ) (Chad the owner). I needed to get my car inspected and they did such a great safety inspection! They take pictures of everything that is concern to them. The techs. who took care of my truck I can't say enough about them either. They are efficient and so knowledgeable about all mechanical work I was so impressed! Got all my work done the cost was remarkable for everything that they got done. Now I feel safe again in my 2004 Ford ranger! I would recommend them to anyone. Thank you AC Auto I appreciate it all you did. Michelle N.

I made an appointment for an oil change and inspection, and when my car failed because of worn tires, they shuttled me back to my house while they procured new tires and fixed an alignment issue. I highly recommend you make an appointment (online or by calling). Coffee and water were provided in the waiting area, and the restroom was clean. I went because of a coupon I received in the mail, and I will return because of the exceptional customer service I received.

Had bought tires there and was pleased. Went for an oil change rotate and state inspection. They came to me and said I had a loose inner tie rod and recommended I replace all 4 tie rods for $850. I explained I had 3 stores and we never approached it that way. They also recommended several other procedures to a car with 75,000 miles. I told them I'd think about it and possibly get back with them. Never was it stated unsafe . After I got home I realized they failed my test. If hadn't noticed would have been wondering why we didn't get our license. Took to another facility to get inspected and was told all was well. Very disappointed and wonder how many people get misinformed.

The appointment for my Daughter’s care was great. They figured out the best way to evaluate the issues that cost me the least amount of money. He was also patient while I got my child(adult child, lol) on the phone so he could go over what needed to be done and quotes for future care. I would highly recommend them. Prompt, intelligent, kind service throughout. Definitely 5/5 service. We will return.

I own a Range Rover Autobiography 2016. If you own one, you know how hard it is to get an independent shop to look at it much less do the service Because Range Rovers require special tools. I had an issue with my control arm Due to wear and tear and my grease boot on the rear axle. Normal stuff with a car with this many miles. These guys turned my car around in less than 24 hours. They take pictures to show you the problem, they give you a fair price, and they do it right. Bravo!

Worked with me on 3 separate issues during the week. Made time between appointments and fit me in. Completed each repair and currently no issues from the work they performed. See below service performed Inspection Oil change Serpentine belt Sway bar links replaced Wheel mount and bearing repair Alternator replacement

I am so lucky to find this service center after my alternator broke down. I called them 1st thing on a Monday morning and they had me out within 2 hours! Staff is wonderful ! Place is clean, has coffee station with water, fridge. Kristy could not be any more pleasant!