AutoZone Auto Parts in
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Address:1879 Altamont Ave, Schenectady, NY, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Auto parts store
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Website:
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Zip Code:12303
Working Time and Location
What clients say about AutoZone Auto Parts in Schenectady (NY)
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Visited the Rotterdam NY store on Altamonte Ave. First time I have ever visited the store. A young man who is the manager (Payton) of this store was out standing. Very professional and well trained. Kudos to him and whoever hired him. Thank you so much for all your help today Payton.
Sep 13, 2025 -
I've been meaning to do this for a while! I LOVE this AutoZone!! They are so friendly and helpful! I wish I could remember names, but I'm terrible with that. Here's the short if you don't want to read the whole story: SUPER kind and helpful employees! The manager is one of the nicest managers I've ever met in my life, which says a lot because I'm not young. The store is neat, well organized, and clean. But really, I can't emphasize the employees awesomeness enough! Willing to go above and beyond, fun, funny, helpful. Just amazing! Highly recommend!!! I needed to get the spray stuff for your car's AC. It said $37.99 on the shelf, so I grabbed the 2 I needed and then went to self checkout. As I was walking out to my car, I realized that the total was WAY more than it should have been. I went back in and the young man that helped me was so pleasant and for a while, neither of us could figure out the issue. We finally did and they did a refund and I bought a different set. While we were waiting for his co-worker, I asked about his car knowledge and if he knew about another issue that I was having. When we were done with my refund, he came out and took a look. He even got under the front of my car and took pictures to show me!!! I told him he didn't have to do all of that, but he said that he wanted to! I was SO grateful! I was able to get an answer to something that had been bugging me for so long! Anyway, I noticed that my refund hadn't gone through within the 10-business days, so I called the store and spoke with the most lovely retail manager! She was so understanding and wanted to help me out ASAP to get my money. I had my receipt, so she was able to research it and found the issue and asked me to come in so she could give me my money back. I went in the next day and she was already expecting me! The other staff was super polite and even joking with me while I was waiting for her to come to the front. At which time, it was a quick transaction and I was on my way! It is so hard to find places that have such friendly people working for them. These folks were genuinely kind and even fun/funny! I even told them on my way out that I wish I lived in Rotterdam so they would be my closest AutoZone. As of right now, I live about 30 minutes away. They just happened to be the closest on the day I went to get my air conditioner stuff.
Sep 12, 2025 -
Unprofessional. I asked about a part they said its not in stock. Never gave me an option to order it. I go online and am able to order the same part to my house by tomorrow. Waste of my time even going to the store. Maybe hire people they were born in the usa
Sep 02, 2025 -
The female employee i didn't get hear name but she is useless absolutely useless I asked if they have universal joints in stock for a Chevy avalanche she replied to me actually no I don't have any in stock so I asked how long to get them if you ordered them. She hung up on me I tried back no answer very pour customer service
Jun 09, 2025 -
I believe the manager helped me! Lavin? He was so kind, patient and pleasant! Advanced auto parts down the streets said they wouldn’t install my battery because it was 30 mins to close. Lavin didn’t care about the time! I felt like a priority. Also a major weight lifted from my shoulder; knowing my car will start for work in the AM. The girl that cashed me out was also sweet and friendly. Great people & great customers service!
May 27, 2025 -
Paps H really helped diagnosing what parts I needed. Best customer service this guy deserves a raise
May 07, 2025 -
This store location has the best people in the area! It's clean and organized nobody is rude and glad to help anyone!
Apr 16, 2025 -
11 a.m. MARCH 20..... Isiah was very helpful in giving us the information for our new tire sensors. Also a very well stock store write in my neighborhood too. SINCERELY D. Hebert
Mar 20, 2025 -
Very pleased with service here, no delay, open door policy to everyone. Good selection in stock
Jul 04, 2024 -
Some staff were helpful and courteous, while at least one my husband came into contact with wasn't very helpful and clear in his explanation. Great place nevertheless to have what you are looking for.
Jun 19, 2024 -
Aaron replaced my battery and did an excellent job. Customer service was amazing and was very informative about what he was doing!
Mar 22, 2024 -
In the bitter cold at night, 3 of your team members (one was being trained) helped me test and change a battery. They were a blessing to me. I didn’t have to call a tow truck when my car suddenly stopped working in the parking lot. They were courteous and I appreciate that the older one was adamant about doing it right. It was unfortunate and cold but these guys turned a potentially frustrating moment into a good experience.
Dec 09, 2023 -
Absolutely fantastic people here. My boyfriend and I came in a bit before 8 pm in a panic because the car battery was dead the day before a trip and the crew more than delivered. Walked us through the price, let us stay inside in the warm, and changed the battery for us. All despite the fact they close at 9 pm. We were in and out in maybe 45 minutes and they were absolutely delightful the whole time. Thank you so much for everything.
Oct 10, 2023 -
Able to get what I need in the line of washes and waxes. Very good assistance and was told they would order it if they did not have it in the Store. Great for picking up a Few hard to get items. Prices are good. I will be going back again and soon.
Aug 08, 2023 -
I went to buy a battery here after my battery had died and they claimed they were not able to change my battery. I went down the road to oreily they were extremely helpful and friendly there and changed my battery with no issue. If anyone wants excellent help and friendly staff go to orielly down the road!
May 18, 2023 -
They took good care of me. I had an issue with a warranty battery and they worked with me and I really appreciated it. One of the things my wife and I like to go in for, they sometimes discount red tag sales on odd items. It draws Us in, we get cleaning products and stuff we'll need for our vehicles while in the store. Rotterdam NY store is clean with very helpful staff.
Mar 10, 2023 -
Full five stars! I was having some trouble finding the proper wiper blades for NY old car and one of the attendants help me through the whole process. He made sure I had the right blades and that everything was put together properly before the purchase. Amazing customer service!Thanks for making my day little easier.
Oct 12, 2022 -
Wonderful staff! Aaron and team were efficient, patient and so helpful with a much needed car battery. We came in pretty late at night right before closing but Aaron was never rushed me and ensured we were set. Thank you for great service!
Aug 17, 2022 -
Great service. Adam is one of the best representatives in the auto industry I ever dealt with. Very helpful and polite. Highly recommended this location
Mar 09, 2022 -
I usually do not post reviews but after my experience this morning I felt the need to review this store. I went in for a battery and asked the gentleman at the counter if they installed them. He told me yes and explained there was a charge, which I expected. Now mind you it was about 20 degrees out and snowing. He went out and installed my battery only to find out that was not the problem with my car. His manager came out to double check and sent me into the store to stay warm while he was trying to start the car. He got the car started and came in apologizing that the battery was not the fix I was looking for. He did suggest that it might be the starter or alternator. When I arrived at the dealer it was the starter. Both of these gentleman went above and beyond to assist me. The manager’s name was Fabian and I am so upset that I did not get the name of the other young man. Thank you for being such caring men and helping me out. I will definitely return to this store.
Jan 21, 2021 -
Very helpful staff. I needed 5 bags of quick dri and they helped me carry it out to my car. Place is always clean and there are always little things to buy, even if you don't need them lol
Sep 02, 2020 -
Nigel and Jose were both extremely knowledgeable, helpful and professional. They helped me diagnose the problem with my mustang. After removing the suspected problem component, they tested it for me to confirm that it was in fact the problem. After that they sold me a new one which I went home and installed. The car fired right up! Thanks so much to Nigel and Jose you guys were awesome. Best parts store experience I've had in a very very long time and I will absolutely be back. A+++++
Aug 02, 2020 -
Jose Colon provided me with the best customer service that I have experienced in quite some time. He greeted me as soon as I walked in the door and he offered to assist me with my purchase. He asked questions to determine my needs, looked up the part numbers on the computer, and walked out on the sales floor with me to help me with my selection. After the purchase he came out to the parking lot with me and installed my new windshield wipers. The whole time he was professional and courteous. There should be more salespeople like Jose!
Jul 23, 2020 -
Thank you Nigel! Best customer service I have ever received! Thank you for patiently checking why my engine lights were on. Because of your honesty and expertise I was able to get my car fixed at the mechanic shop at a lower price. The Honda dealer wanted to charge me double. You gained a customer for life.
Feb 24, 2020 -
Nigel and his team at this store were very helpful. They knew exactly what I needed and was willing to help. A happy customer and I will return.
Feb 10, 2020 -
They have no clue what they are doing the KID (and I stress KID) was high on some sort of prescription pills. Couldn’t look up a part and his coworkers wanted nothing to do with us and wasn’t helping the kid find the product . Was in the store for 20 minuets and left empty handed went to advanced auto and was in and out in 3 minuets with the correct part. The workers at autozone were Incompetent.
Aug 03, 2018 -
I have to say by far Jean Paul is amazing. I was very confused about wipers and he was very patient with. He also changed my battery in the terrible cold without a complaint. He is phenomenal!
Feb 12, 2018 -
I just have to take a minute to post something about one specific individual who has helped me out today. This young kid name JeanPaul went above and beyond to make sure that an old lady needs were met. I am very much not a car person in any way at all but he made me understand that I was looking for the wrong part and to try something else which ended up being the issue in the first place. I went to someone else and looked completely crazt walking Into the store asking for something that wasn't even relevant to what my car issue was. JeanPaul helped me save so much money and I promise that my whole family will be shopping at this autozone from now on. I had such a pleasant experience and I'm so happy that I stumbled across this young man. I wish I could give him the 6 stars because he spoke to me so intelligently and I might have learned a thing or two as I drove away. Thank you so much again JeanPaul you will be seeing me again soon.
Jan 19, 2018 -
I want to thank Dave from the Altamont Ave Autozone. It was zero degrees , I needed a battery installed and felt badly about the conditions. He was professional, friendly and efficient. I could not have asked for better customer service. In fact all 3 employees there that day , Jan 1st, were a pleasure to do business with.Thank you to that crew.
Jan 03, 2018
Nearest Junkyards to AutoZone Auto Parts
- Liggett's Auto & Towing Service
- Schenectady County Composting & Recycling Facility
- Round Lake Auto Repair
- Sunshine Auto Used Auto Parts
- I love lucy's antiques
Want to sell your car?
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