Stewart was very nice. I was trying to get parts for my mom and was unsure of what kind of engine she had. He was willing to write down her name and work with her later on!
I went in to have a new battery installed in my key fob for my 2019 bmx 750i, stew BROKE my fob then yelled at me, telling me to leave the store (using swear words).. will be contacting corporate to get the fob replace which I’ve been quoted by bmw that it’s going to be hundreds of dollars :(
Yesterday I was having a really bad day because of my car issues. I went there and found what needed and the price was affordable, the staff member was nice at me and that kinda helped to fix my day.
Always friendly, helpful and knowledgeable. Always willing to take some time to check something out or lend a wrench to swap out a battery. Been my fave parts store since we moved here.
I had to pick some things up from the Dominic Dr Ballston Spa store today and to be honest, other than Tom at the Clifton Park store, I usually don't get such helpful and friendly service at other auto parts stores. Today Bryan D, and Chris T were not only welcoming and really friendly, but both also very helpful. They both took the time to help me figure out exactly which fluids were correct for my car, not just telling me what the computer listed after I threw some confusion at them. These two (as well as Tom in c.p.) are perfect examples of what a customer should encounter when visiting these stores, or any store for that matter. Aside from that, they also helped me save a few bucks by helping me put together an oil change package special. Thanks guys, pat on the back from me and I hope management reads these reviews.
I use to shop here, but after today I no longer will. Stopped in for wiper blades, the employees, both said that blades for my car are a difficult fit and not easy to find. They told me to go to Napa and I did, employees at Napa were dumbfounded that Advance said they were a hard fit/ find.. Less that 15 minutes later ,out the door new blades installed, fit perfect and work great. The brand that I bought is sold eveverywhere, nothing special, not a problem.
Weird to go in and have only one person working. Doing great but maybe you could find help if you paid more an hour than you charge for a single quart of oil
Don’t deserve any stars. Stew was the only employee in the store. While 7 people were waiting to be checked out Stew thought it was a good idea to keep answering the phone. In the future Stew try ringing out the paying customers before picking up that phone. Don’t see Stew making it much longer.
Had to return an item I had purchased online, employees were so helpful and even called their manager to ensure they were making the refund correctly instead of just winging it.
Went in for rear wiper for my Chevy. Needed 13-N wiper. BSpa store didn't have one, but did have one delivered the following day by the Saratoga store. (Prepaid for it). Stopped by to get it and it was the wrong wiper- 13-1. This is the 3rd time trying to get this wiper. Wth! Can Amazon or Advanced Auto please get it straight?! I can't keep using the gas $$ to pick up and return these all the time!
They had the battery clamps I needed at the ballston spa store in stock !! Why dont the others have them in stock after all millions of autos use the same clamps how do you tell the customer's you cant fix there auto because of no parts available. Someone is sleeping ? at the parts ordering dept. Thank you Ballston Advance auto ?
This place is awesome and the people are super helpful. I had to return an unopened part and I didn't have the receipt. They not only looked up my receipt but also allowed me to use the refunded money towards my current purchase
$10 for a quart of oil. ?
Doesn't matter which brand you want, they're $10 across the board. Premium oil is even more. ?????
No thanks. Oil is $3 a quart at the dollar general 50 feet away.
Zack who work's there waited on us and was very helpful showing & locating us in what we was looking for in the store. A big thank you too him and he was pleasant to talk to as well.Great customer service and would go back there again. They are next door by Dollar General and easy too find.
Walked in, was greeted immediately, research was done by staff on my behalf, recommendations given by excellent staff, wipers installed by same excellent staff. Now I'm a happier and safer diver!
None of your employees wear masks. Ok, one does, but only around his chin. I came in a month ago and thought I would give the benefit of the doubt from that experience (also when lead wasn't wearing one). This time, one of their employees came out from behind the counter, no mask on, stood right next to me to get something off the shelf. Your management needs to do better. (The other 2 employees were not wearing either)
Ian and ulises were the best. Came 830 last night with a melted pigtail socket on my front light. They went out of their way to help me fix. Made sure had the right parts. Very nice, outstanding service. I give them praise thank you for having such great workers
They went above and beyond for us
They had what I needed but the young Woman working the counter wasn't very knowledgeable. She was nice enough though and with some coaching she was able to find the part I needed. Break pads...
VERY good prices AND helpful people. The guy working there actually went out and looked at a small scratch on my car and he advised me on how to repair it cheaply
Never had an issue with the store. Can always find what I need and am in and out super quick. The guys that work here seem super helpful. The last time I was here I was in the parking lot installing new wipers and the guy from behind the desk came out and ask it if I needed any help.
Helpful staff, good prices. If you need some self service on your car, I'd recommend giving this place a go. Their staff also helped me out to diagnose my car. Would definitely recommend.
I had a great experience at this store. My daughters car was not running right and the check engine light was on.
It was 2pm on a Sunday. The store clerk quickly and easily let me use the diagnosis tool in exchange for holding my drivers license.
I asked for a an expensive part that I thought would fix the problem (as recommended by a Google search)....the store clerk advised me that I should try to replace the spark plug wires first because they are inexpensive and are often the cause of the error code.
The wires only cost $35.00 and once I installed the wires, the car runs perfect and the the CEL stayed off. Thank you. Eric Farbent
I award you 1 star for the retention of the military discount that I know is pretty much optional for any retail outlet. Plus 1 for the condition of the store and good inventory.
We all know and love the local chain of Advance Auto stores. However, I beg the regional manager to see reason and allow his employees to utilize all the tools available to them.
I've seen it a hundred times. People _in_need_ show up to your store with a 15 year old car that has clearly been neglected. A few sensors would probably fix it to a driveable point but all the employees have been told for the last 20 years that it's illegal to reset codes with the store-use diagnostic tool. LIE. So, when they get every code the car can store in PROM the counter-jockey's have to throw up their hands and sell them every part they can afford. In the last instance I witnessed this resulted in the owners abandoning the vehicle in a mutually agreed spot in the parking lot (so that was nice, anyway). Well, I can only ask that you follow the instructions that are supplied with every OBD-II tool. Just do the reset, run it around the block and see what sticks. Sell the vital parts that are needed, boils down to being a human with compassion. These people need to get to wherever they are going too.
* I spent the last few hours perusing the NY Environmental and Traffic Law. No statute referenced limitations on diagnostic tools used on vehicles requiring emission testing. The test procedure itself runs a readiness test to ensure proper operation of all emission control functions.
PS I await any response or indication of policy change. I will be watching!
shows it on the wrong side of the road, 819 NY-67, Ballston Spa, NYAuto parts store
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