This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent reviews, NAPA Auto Parts - Auto Parts of Plattsburgh Inc in Plattsburgh, NY scores 83/100. Sentiment is mostly positive: shoppers praise the knowledgeable, helpful staff, quick assistance (e.g., fast wiper help), decent inventory including 3M items and custom paint, and competitive pricing. Common issues: order delays/wrong parts and a few rude or unresponsive encounters, plus occasional misses (oil plug, no race parts). Finding parts is generally easy, but callbacks can lag. Wait times vary. Store/yard organization isn’t clearly addressed in the reviews.
Store pick up, order now, pickp tomorrow! Not true. A lie. I ordered a Milwaukee polisher , the next day 4h30 pm i ask if the order is ready, no answer, the store closes at 5. Don't count on the next day pick up, i cancelled the order, needed it the next day…
The folks at NAPA are very friendly and most helpful, but more than that they are also very knowledgeable , and if they don’t know it or have it then you better believe that they will hook you up to make certain you have the answers before you leave! Keep up the great work you guys! Always a pleasure shopping here!
The Guy's behind the counter are amazing. They are willing to do whatever it takes, for you to walk out of NAPA Satisfied more knowledgeable. They are were I go for my 3M product. They also have a great selection of other products.
Extremely rude associates, especially Alex!! They all ignore people waiting in line, not even any type of acknowledgment if they are on the phone! Also, I was rudely cut-off mid sentence so he could answer the phone, must be because I am a woman, real nice!
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