I’m extremely disappointed with the experience I had at the Bridgewater location. I called about a trailer light and provided the part number, only to be told I needed to purchase 50 units because the part number supposedly starts with "50", which is one of the most absurd explanations I’ve ever heard.
Prior to this, I had called another store, and their representative had no issue locating the exact same light. The only delay was that it had to be picked up from their warehouse, and they said it would be available that afternoon. I even explained this to the representative at the Bridgewater store, and his response was simply to go to the other location instead.
Honestly, the positive reviews for this store are hard to believe after such a poor customer service experience. I strongly urge the owner or management to reevaluate the staff at this location.
Spectacular service at this spot. Just bought a used car and I drove it over there to get some basics replaced. They were very attentive, helped me figure out what I needed and even helped me replace the windshield wipers bc I was having trouble replacing them.
Props to Steve in particular.
“Brian was incredibly helpful in picking out the right product for me. Later, I called the store, and he patiently guided me through jump-starting my car for the first time. He even offered to be available for any follow-up questions. Great service!”
It was a rainy day and i needed new windshield wipers on my car. The guys in the store helped me out and even installed it in a pouring rain!! Thank you so much!!
Took my 14 foot boat to replace a trailer light, was told o could not come in because there was nowhere to park. Would’ve taken about 1 minute to sell the lightbulb, but never even made it in.
Went to auto zone 1 block away they were very accommodating !
Do not recommend.
I came in earlier today for a new car battery and I cannot stress enough how much Brian helped me. The whole process was so smooth and I am so grateful for his help and service! Will be coming back for any future car needs.
Who buys calipers and expects a lifetime warranty on moving parts. Only people with there head far up there culo.
Guys here are always helpful. Couldn't imagine going to Autojunk..
Previously I purchased both front calipers with lifetime warranty from this exact Bridgewater location. Yesterday I found one completely seized piston in each caliper that won't budge no matter what I tried. I removed both calipers and went to Bridgewater store today for warranty replacement. I was told by both store staffs that the "limited" in "limited lifetime warranty" means the warranty is good for, like, 2 years. After trying to educate them for 10 minutes, I gave up and got the replacement from NAPA's South Plainfield location. It's fine if you are purchasing stuffs. Don't waste your time there if you need to get warranty replacement.
I love this place, everytime I come in I have the pleasure of working with Victor C. Gives me a great price everytime & always makes sure I leave while having exactly what I came for. I’ll always be a return customer, awesome job Victor 👍🏽
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