They are really bad. They are not trustworthy and behavior is not professional. They are not releasing my vehicle my after several calls to release my vehicle to insurance .
Had a diesel van inspected before purchasing. The staff, namely Billy, were super polite, knowledgeable and honest. They were able to get me scheduled promptly and provided a clear price with expectations up front of what would be covered in the inspection. Would definitely use them again.
I was more than impressed with this towing company. They worked with me and my driver to pull a Tractor out of a ditch. Unfortunately do to the bad weather things like this happen all the time. There price was very reasonable. When I say reasonable I really mean reasonable especially when pulling a big rig out a ditch. The Rep. that took my phone call showed allot of interest in helping us out as soon as possible to get us back on the road. The tow driver was very professional and immediately took action once he arrived. I’m not trying to knock out other tow companies but Somerset hills towing in Bridgewater township is so far the best tow company I’ve received service from in the past decade. Thank you so much for helping our company out. Definitely recommend!!!!!!
Tow yard is corrupt and scammy. The business idea is to hold your vehicle for as long as possible to get the most possible storage fees. My car was in a wreck and totaled out. IAA has been trying to pick up my car since Thursday (11/6) It is now Monday (11/10) and no one from the office has returned the calls.
Scam. Got into an accident and my car was towed here. It took me over a week to get my car towed to my insurance company’s lot. After going in to the office in Somerset (which was about 30 minutes from my house) to take pictures and retrieve my belongings I was told my car was at their other lot which was 35 minutes away from the original lot. Takes about a day or more to get into contact with the office as all calls go to their dispatch who transfers you to the office which is always sent straight to voicemail. Not to mention they refuse to give a direct number to the office. I also went in to sign papers to allow my insurance company to tow my vehicle and was told all I needed was to give them verbal confirmation which was a lie because a week later I called them back due to my insurance company stating they’ve called multiple times and have heard no response. Got a call 40 minutes before they closed and was told I needed to fill out a form which they sent to me 10 minutes before they closed. The guy in the office, Billy, seemed to be on my side up until that point and was really scammy telling me I should make my insurance company send someone there to inspect it all well racking up a storage bill of over $200 for my stay. Overall, horrible customer service and awful communication. Really scummy business practices trying to squeeze the most out of people who have no other options. Would definitely not recommend this lot to anyone.
Car broke down on 287 at rush hour, called Somerset they were there very quickly, towed car back to my house for a very reasonable amount! Will absolutely use these guys again if the need comes up!
They are affiliated with somerset county so they act like they are invincible. We had to get someone from the county office to release our hostage vehicle. They never pick up phone calls after getting routed by dispatchers.
If I could give this place zero stars I would. We had our car stolen and the police told us the car was at Somerset Hills Towing. It has been a nightmare to try and get it released to our insurance. My husband has gone multiple times and each time they tell him something different. He has provided all documents showing proof of ownership. Our insurance has also called and been given the run around and told not to leave anymore voicemails because they are backed up. They don't respond to emails either. Horrible place just trying to collect storage fees try to AVOID.
Somerset Hills Towing came out to change out our spare tire and was so efficient. He was the difference between us getting home that night and us having to leave our car behind. I also found the cost to be completely fair. Thanks for saving us tonight so we could get home to our dog!
I strongly recommend not using this tow/wrecker company. I had a good experience with the office manager, despite more waiting more than two additional hours for the truck to be picked up. They added additional charges for two additional hours of labor after I had been told on my original estimate that the cost was already with additional time added for delays. Person who called me to collect payment was extremely unprofessional and threatened to impound the truck if we refused to pay the higher amount. They lost about $200K a year worth of business from us due to this.
Scammy. Tow driver and police on accident site lied to me and said AAA wasn't a viable option, which was not true. Apparently I always have the right to call my own tow service aka AAA. Every contact I initiated from that point ended in a "will return your call" to instant voicemail, never returned the same day, blamed it on short staff. Then they send me PDFs that are essential to me getting my vehicle out of their lot, but they are forms that are not fillable. Seems like every step of the way was intended to be one more way to get my vehicle to stay in their impound lot for one more day to generate more fees. Run, don't walk away from this company if you have any choice. And apparently you do legally have a choice at an accident site, despite what they will tell you. Avoid at all cost.
My Trucks rear tire came off. I called SHT. Spoke with a dispatcher, she couldn't have been nicer. Driver got there within 10 minutes, which was good because I wasn't in the best spot. They got my truck loaded up quickly and professionally and brought it to my house and slid it right off where I requested. Price was reasonable and service was excellent.
My experience with Somerset towing, and especially their equipment manager/driver, David, was truly beyond impressive. My significant other and I got a bad flat just off of 202, about 40 miles south of my house, no spare tire. Got ghosted by another towing company in the area after waiting over 2 hours. After a call out to Somerset, they were at our car in a very timely manner, and we were greeted with an efficient solution, and transparent pricing. I would highly recommend calling Somerset towing for any car trouble in Bridgewater township, surrounding towns. Would absolutely utilize them again!
I was in a car accident which surrendered my car on drivable. The Hillsborough police contacted Somerset Hills towing company to my car into their yard temporarily until the police report was generated, and the claim was prepared. Later that day the insurance claim was entered, the auto body shop was secured, and I completed Somerset Hills required vehicle removal authorization form to have the car transported to ammo auto body in Hillsborough New Jersey
On December 6, once the car was finally delivered the auto body shop called to let me know about the damaged. Multiple pictures were taken while the car was still attached to Somerset Hills flatbed truck. After multiple attempts to reach out to the tow company, I finally received a call a month later asking for those pictures. I emailed the pictures to the email address that was requested. It is now the end of January I have made multiple attempts to call and email this company to work through resolving this issue. Their lack of response is upsetting and my next call is to the Hillsborough Police Department to do what I can to keep them from using this tow company as a referral. Such a disappointment
Another hostage car situation ! . I came to clean my car out and no one told me I needed an auth form for the tow company to come and tow it .. took them until today (a week later) to tell my insurance I needed to sign some form to get it towed (why didn’t they tell me that when I cleaned my car out) It’s been a week now since they decided to call the tow company to FINALLY give them the charges AFTER hours so that they know it will sit there allllllll weekend ! I’m a mom with a 2 year old that can’t get to work. If they want my car so bad they can pay me for it .class action lawsuit anyone?!
I would use their service again,they have good pricing & driver was very polite & knowledgeable. I have a large pickup truck,(4 door Dodge Ram 2500 with an 8 ft bed) that I needed towed from NJ to Staten Island, and they had no problem fitting it on their flat bed. Thank you SHT hopefully I won't need a tow again, but if I do, I will definitely be calling you.
Somerset Hills towing is awesome! I have needed help twice and both times they came to my rescue! Good people, good pricing and wait time was very reasonable! Absolutely will continue to use them!!!
If you get towed by this company then you are in a hell of big trouble. Their modus operandi is to hold your car as much as they can to collect storage fee. They have the worst customer service and not to mention nobody calling you back whenever you need anything from them. Our car got sent to Copart with my plate and told me that I have to call Copart for my plate. I was told the plate will stay in the lot and will just be pulled lo and behold. The worst towing company. Just run and refuse this company.
This is the worst towing company is America!! They hold your car hostage to collect storage fees. They have a “dispatcher” that doesn’t give you any info about your car saying the other department will call you back just to give you the go around. There is no other department, it’s all a scam. They want to delay you getting the car out. Not to mention they charge unnecessary fees but you have no choice but to pay to get your vehicle out. This place needs to be shutdown ASAP. Everyone who has had their vehicle towed needs to complain and get them shut down. Only reason they are around is because they have a police account. Even the police say this place is horrible and a scam. Bunch of crooks
Wife’s vehicle was totalled in an accident on 287. Although the people in the office are nice, the standard operating procedure of holding vehicles hostage for additional storage fees is corrupt and dishonest (and based on google, yelp, and the BBB page, quite common). If you call about your vehicle they “transfer” you to the impound or “another department”; this is total B.S. because everything is handled in main office, you leave a message and most of the times they don’t call back. Insurance adjuster was trying for a week to get in touch with them with no return calls
My lawyer is reporting this company for insurance fraud (they are obligated to cooperate with insurance companies and vehicle owners when under contract by state), and contacting state and local representatives that deal with state contracts. Even the state police are familiar with the practices of this company
NEVER EVER call this place! Horrible Customer Service and Horrible Staff! They will never call you back and will keep your car as a hostage! My car was towed away on Saturday morning and when I came to pick it up at 2 pm ,they were closed. On Monday morning, my bill was 860$. They asked for another 300$ to tow my car to the Pet Boys, Bound Brook. The distance was 4 minutes away from the car accident to their parking spot and 5 minutes to the shop!!!! They even didn't allow me to grab my medicine from my car until I paid them!!!!Please NEVER USE this company if you don't want to turn your life into a nightmare!!!!!!!!
I was driving on 287 at 10pm and blew my tire out. Pulled off the exit and called the nearest tow company. The operator who picked up was very sweet and helpful. The truck literally came 5 minutes after I had called. Gerard was amazing and very helpful. Thank you for helping me out!!
Awesome service. I broke down on 78 in my old pickup truck and they responded quickly. Had a tow truck picking me up within 10-15 minutes of calling!!! Niraj was professional and comforting. He used softeners to prevent any rubbing or damage from the winch cable. Michelle was great dealing with over the phone. Highly recommended!
Had the worst ever towing experience with that company and I wish I could give them ZERO stars.
Was renting a vehicle, got into an accident, the police called them to two the vehicle. They didn't even ask me where I need to two it, they just tow to their yard. I called them and they kept sending me to voicemail. The moment the picked up the call they said we don't know where the vehicle is, call tomorrow (to drag time for storage). Next day we went to pickup the vehicle, they kept saying they are busy and we are rude to drag more time. By the end of the day they asked for DL, insurance, registration. We showed them the rental agreement and the insurance still didn't put more obstacles to keep the vehicle in storage during the weekend. We went on Monday with the registcard and a letter from the rental provider authorizing us to pickup the vehicle (as per their request) and still claimed we are rude to them and they will not release the vehicle. We called the police and they told the officer the don't want us to pickup the van and they want the rental company to do so (to keep the vehicle more in storage). The officer showed the authorization letter by the owner and still they went a different route claiming that we are harassing them and they don't want us on their property!!!!!!!!
After 5 days they released the vehicle asking for way more than a regular two would cost.
We are definitely going to file a complain to the Better Business Bureau against that practice.
Somerset Hills was recommended to me for a local tow within Bridgewater. Dispatch was friendly and professional, then my driver showed up on-time and with the right equipment. The driver was attentive and good and what he did. My car made it where it needed to go with TLC, and I'm happy with the experience. A+ for Somerset Hills Towing, I will use them again!
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