Bridgewater INFINITI in
Bridgewater Township (NJ)

Great service experience, as usual by Ray Catena Infiniti of Bridgewater. Regular customer with Ray Catena Infiniti of Edison on Route 1. After they merged with Bridgewater showroom, getting same great and professional service. Dawn Chase and the entire service staff are the reason for this great service experience review. Start to end great and professional service and the best part is no pressure. Thank you. Ray Catena Infiniti of Bridgewater will be our service partner till we own the vehicle and looking forward to work with Sales when need arise. Thank you again to all staff at Ray Catena Infiniti of Bridgewater. Happy Holidays.

We are Thrilled! We had an absolutely awesome experience here at Ray Catena. From the moment We met Juan Medina its started off with a big laugh over a misunderstanding on our part. Broke the ice and we could tell he was a down to earth gentleman , who could hang with the chop busters. We have been to 6 different dealerships and his knowledge and professionalism far surpasses any one we have spoken too so far. I knew I wanted to try the inifiniti , but we walked in the show room and I fell in love the Red Qx50S on the showroom floor and his sales team went above and beyond to make that happen for us!! I am about to drive it home, this means the world to me on much deeper levels than I cant explain but It's a wonderful treat after a very difficult few years. I also used to sell cars and these guys do it right. I highly recommend Juan Medina at Ray Catena's Infiniti for your next vehicle purchase! Thank you all so much for helping make this dream come true!!

I’m disappointed to say that this is the second time Infiniti’s service has fallen short of the quality I expect, especially considering the premium prices I’ve paid. I brought my car in because water was leaking inside, and I was told the issue was with the sunroof. I agreed to have it dried, cleaned, and replaced for nearly $2,000. My car was kept from Thursday until Monday, and even the valet service was challenging, either arriving at the wrong location or not calling me despite my specific request to do so. When my car was returned, I noticed a smell immediately. The carpets were placed in the backseat instead of being reinstalled, which prompted me to inspect my car. It became clear my car had not been properly cleaned as indicated. This isn’t the first time I’ve dealt with carelessness: during a previous service that also cost nearly $2,000, they forgot to put the mileage sticker on my windshield and initially told me I needed to come in to pick it up when I called. Thankfully, Dawn was kind enough to mail it to me since it was their mistake. Unfortunately, these last two experiences have not reflected the luxury service I believed I was paying for. Instead, I’ve spent additional time calling, following up, and fixing issues that should have been handled correctly from the start. All of this could have been avoided if someone had simply inspected my car before returning it to me. Dawn did try to remedy the situation by offering to have my car cleaned, and I appreciated that. However, after reaching out to her through the company’s number as agreed, I haven’t received any response as of 11/26/25. Overall, I’m extremely disappointed and hope Infiniti takes these issues seriously, as this is not the level of service customers should expect for the price or the brand.

I just leased my 7th vehicle from Ray Catena (Infinity QX60 Sport) Alie Lopez was my sales person, she was very accommodating and knowledgeable with the vehicles, was able to give me a good deal and made it a pleasure once again to continue dealing with Ray Catena Dealerships. Chris Flusk (sales manager) was also very accommodating and able to help with the deal, also need to thank Conner Pahira for his input and help

Thank you Andrew Estrada in Sales and Dawn Chase in Service . I had an issue with my 2 week old QX80 S and they were exceptional in sorting the issue out and taking care of it right away. Great customer service and much appreciated

I purchased my vehicle when Ray Catena Infiniti of Edison was still on Route 1 in Edison. After they consolidated both stores I now service my vehicle at the Ray Catena Infiniti of Bridgewater. Everyone is pleasant, knowledgeable and professional. I would never want to service my car anywhere else.

I recently purchased an Infiniti QX 60 2026. I worked with Robert and Chris. They were both exceptionally amazing and very patient and worked out a deal and made it happen. They were very friendly and accommodating to all our needs. If you’re in the market for an Infiniti don’t hesitate to go to Bridgewater Ray Catena and ask for Robert and Chris. You won’t be disappointed! I love my new car!! Thank you both! Lisa & Sal

I had an excellent experience with the sales agent at Infiniti. Their service was truly outstanding — professional, knowledgeable, and very patient throughout the entire process. They took the time to explain every detail, answered all my questions honestly, and made sure I found the perfect vehicle that fit my needs and budget. The entire experience was smooth and stress-free. I highly recommend this Infiniti sales agent to anyone looking for great service and a hassle-free car buying experience!

I just purchased my new Infiniti QX50, and I have to say, Juan was absolutely fantastic throughout the entire process. From start to finish, he was professional, patient, and extremely knowledgeable about the vehicle. He took the time to walk me through every feature, answered all my questions, and made sure I felt confident in my decision. Juan made the whole experience smooth, stress-free, and enjoyable. If you’re thinking about getting an Infiniti, I highly recommend asking for Juan—you won’t be disappointed!

Andrew Estrada has been the best car salesman I've ever encountered. His knowledge, which he rattled off as effortlessly as he breathes, was second to none. His integrity made my buying experience as uncomplicated as possible. Much gratitude to him.

Thank you to my goof friends at Ray Catena Infiniti. I have know my good friend Shaun Spearnock for many years through his coutreous and friendly disposition he guided through my 3rd Infiniti purchase. Thank you as well to Mark Hernandez the general manager who has been very generous and patient to make the process very seamless and smooth. And we leave the best for last, Juan Medina known to me for many years with a very pleasing attitude and very welcoming all the time he is the icing on the cake for the dealership. Lastly I strong recommend Ray Catena Infiniti of Bridgewater for dependable and friendly atmosphere to buy your most reliable Infiniti car. They deserve more than 5 stars!!!

I had an excellent experience with Infinity. The salesperson Juan Medina was very kind and attentive throughout the entire process. He explained every detail with patience and professionalism. I’m very grateful for his help and for making everything so easy and pleasant. I highly recommend him!

Juan was not only extremely professional, but also immensely knowledgeable and friendly. The whole process when buying my QX80 was easy, seamless and pleasurable. Juan went out of his way and personally delivered the QX80 to my home. Beyond that after the sale, Juan continued to stay in touch on a regular basis and continues to be an excellent resource to me concerning any questions about the vehicle and associate planned maintenance. He is definitely a valuable asset to the Infiniti organization, and I am honored to have a to have met and continue to have a great relationship with Juan. I highly recommend Juan for any recognition that the Infiniti organization may offer.

Run don't walk to Ray Catena Infiniti of Bridgewater! My husband and I went this past Saturday as I was simply on a fact find mission on Infiniti's and I wanted to see the 2024 that had on their website. My husband via message let the salesman, Juan Medina know we would be stopping by. When we got there we saw that Juan had already pulled up the vehicle we inquired about, which means that it saved us time as they didn't have to go find the car and make their customers wait (as many of the other dealerships do) This was a very nice touch! We were brought in the beautiful office and we were warmly greeting by Lily at the reception desk. We then went on a test drive and I immediately knew I loved the vehicle! Amongst the nice touches through out the day was that Juan did it all! This included financing as to not waste our time. But as I had many questions, Juan did bring out his manager, Chris Fluck. Chris answered all of my assorted questions. Chris not only explained in detail, but it very hard for us not to say NO to the deal. During all of the above, several hours went by and we were starving... The customer service waiting room was like no other, full beverage service! Snacks, including oatmeal. They even feed us lunch they had ordered in for their employees and brought it to us... We never experienced this level of customer service. We purchased the 2024 Infiniti QX50 and they brought it in the shop for a complete inspection, we were able to go into the shop and met the mechanic Tom, who went above and beyond to answer all of our questions and showed us different things on the vehicle. It was very clear to us that Ray Catena treats there employees like family and their customers as well. Thank you Juan, Chris, Lily and Tom for everything last Saturday.

Their sales and service teams are true professionals. Only wonderful experiences every time I have dealt with them. A special shout out to my salesman Juan Medina for his dedication and thoughtfulness. I would not hesitate to buy my next new car with him again!

My wife Eileen and I had the most incredible experience at Ray Catena INFINITI of Bridgewater. Starting with our salesperson Juan who is so knowledgeable of the product he sells, and making us feel like we were the most important people there at that moment. He even went out of his way to make sure we were fed since we were there through lunch time. Then there was Chris the sales manager who did all he could in making this purchase possible. He also took the time to run numbers for me on a vehicle that they had in the showroom knowing I probably wasn't going to go through with. All and all this was the best experience at a dealership we've had in a long time. So thank you to Juan and Chris for showing and treating us like we were the most important people that walked in their door. I highly recommend the experience the we encountered at Ray Catina INFINITI of Bridgewater.

Juan and Rob were excellent. They were very knowledgeable about vehicle and not pushy at all. Overall the best experience I have ever had in a car dealership. I would recommend Ray Catena Infinity of Bridgewater to anyone who wants a quality car without that uncomfortable dealer vibe.

I had an outstanding experience with Service Rep Guido Chaves at Ray Catena Bridgewater. He provided thorough details about the service I was receiving. He was exceptionally kind and friendly, going above and beyond to ensure the vehicle was well taken care of.

I had a great experience with both the sales and service departments at Ray Catena in Bridgewater. The sales team was professional, knowledgeable, and made the process of getting into my vehicle smooth and stress-free. They took the time to answer all my questions and made sure I felt comfortable with my decision. The service Manager and his department has also been excellent. They are always friendly, efficient, and take good care of my car. I appreciate how they explain everything clearly and keep me updated throughout the process. It’s clear that customer satisfaction is their priority

I've always had a fantastic experience with the service department at Ray Catena INFINITI of Bridgewater. The team is consistently professional, courteous, and efficient. They clearly explain all the work being done and keep me updated throughout the process. It's great to know my car is in such capable hands. Highly recommended!

The service department at Ray Catena of Bridgewater is Excellent! The staff is friendly, professional and always goes above and beyond to make the process smooth and easy. They keep you updated and explain everything clearly and take care of your car. I always feel confident bringing my vehicle here and appreciate the level of customer service they provide! I highly recommend!!!

Outstanding Service from Prince! I had an excellent experience at Ray Catena Infiniti of Bridgewater, thanks to Technician Prince. He was professional, knowledgeable, and took great care of my vehicle. Prince went above and beyond to make sure everything was done right, and he explained the service clearly and honestly. It's rare to find someone who combines technical skill with such great customer service. Highly recommend asking for Prince if you want your car in expert hands!

I had a fantastic experience at Ray catena infiniti of bridgewater The staff was friendly, knowledgeable, and genuinely cared about helping me find the perfect vehicle. The showroom was clean and inviting, and the entire process—from test driving to finalizing the purchase—was smooth and stress-free. They offered competitive pricing and were transparent about all costs. I highly recommend this dealership for anyone looking for a luxury car with top-notch service!

It was an absolute pleasure working with the team at Ray Catena. I had the good fortune of working with Juan M. to assist in my purchase. He answered all of my questions promptly, was extremely patient and composed during negotiations, and personally did everything possible to ensure that my experience was excellent. Happy to report that the high level of service has continued post-purchase. I had a few issues with the vehicle which Juan and his team addressed expeditiously. I have zero hesitation recommending this dealership for all Infiniti needs. Juan, in particular, is a consummate professional who makes the car buying process as stress-free as possible.

I would recommend this dealership to anyone looking to purchase an Infinity. Rob was the best, he was attentive, knowledgeable and very accommodating. The finance manager Mark came out and had a laugh with us. I felt comfortable and valued. Also, Kudos to Ray Catena for allowing his employees to have Labor Day off. Just an example of a great place.

This dealership’s service beats a lot of supposed high end dealerships. Scheduling was painless and clear communication was refreshing. Everybody I encountered had a friendly face and was willing to help. Even small steps as providing free Starbucks and snacks made waiting for service a more pleasant experience. Special thanks to Guido and Mark.

I can’t thank Dawn and the Service Department Manager Shaun at Ray Catena Infiniti of Bridgewater enough for the incredible care and support I received. I was in a desperate situation and truly needed immediate assistance. Not only did they listen with patience and understanding, but also went above and beyond to make sure my needs were met quickly and with genuine compassion. The professionalism, kindness, and commitment to helping customers in difficult moments are unmatched. It’s rare to find someone who treats you not just as a customer, but as a person. I’m deeply grateful for their dedication and exceptional service — Thank you A Loyal Customer