What clients say about Arc Auto Glass, Inc. in Totowa (NJ)
Awesome!! This was my second time receiving work from them, they are very professional,knowledgeable, courteous and perform excellent work at a more than fair price. Highly recommend Arc auto glass to all that might need their services.
Excellent service and workmanship.
Ran into an issue because of after-market rearview mirror. But they stayed back after hours to figure out a solution, set me up with next-day appointment, and got my windshield replaced within hours.
This is why I love working with local businesses. They take the time to understand frustrations and are able to work around uncommon issues.
Thank you Janine and Randy.
I don’t often do reviews but wanted to say that after a very depressing week where my vehicle was broken into and personal items stolen from my car Arc Glass has been a refreshing experience! No one wants to or should have to go through this situation but after receiving a fair quote with-no surprises and savings after paying cash, having the service done and finished before expected, and receiving great customer service throughout I would definitely recommend this place! Thanks Janine for an accommodating and wonderful service and thanks for such a fast turnaround!
fixed my chipped window .within 20 minutes looks great and nice people to deal with !! friendly .and great prices .Will use them again
and recommend to others !!
Just had my windshield replaced for my daughter's vehicle. Friendly service and very responsive. Was fixed quickly and at a very reasonable price. I would highly recommend using them.
Unfortunately, I found my car this morning broken into; completely smashed-in passenger window and everything from the car strewn about on the sidewalk. It was very unerving. I called my Hyundai service center and they said it would cost $735 and would take five days for the window to arrive. Fortunately for me I found Arc on the internet. The owner, Jeannine, personally answered and was calming and reassuring. She said to come in in one hour. Upon arrival, two gentleman named George and Randy removed the door panel and vacuumed and cleaned the car completely. Every shard of glass gone! The new window arrived and was installed. I was out in one hour and ten minutes. Total cost including tax, $218.00. I cannot recommend Arc enough. From phone call to finish: 10/10!
Super refreshing when you come across a business with this quality of customer service. I work outside of my home state and had a chunk of cement fly up from the opposite side of the freeway and shatter my sunroof while driving and had to get it replaced ASAP. The lady who handles the phones at Arc not only remained patient with me over the phone while I was in a poor cell service area, but in the time I was struggling to get service she was calling around to salvage yards to locate the specific window my vehicle needed because it would’ve taken 2 weeks ordering directly from Jeep. I came in the second they opened and they got me in and out in 20 minutes. 10/10 would recommend!
Needed to get my windshield replaced after it cracked. I was able to make an appointment
For the next day… they were able to replace the windshield at a great price. They have a key drop left the car the night before and it was ready next day by 4pm pricing was good as I have a newer car that also needs the cameras recalibrated.
Janine was very helpful & very professional. She expedited my windshield replacement,
The car's windshield needs some kind of calibration because of some sensors. The other auto glass company didn't give assurance that it will be done one shot. They'll install it & have it calibrated, but not sure that it will work alright. The answer was, "Then you just have to go to the dealership to have it calibrated."
Then that would be additional expenses & waste of my time.
So glad Arc Auto Glass did an excellent job!
Their techician was very knowledgeable & highly skilled.
I highly recommend them.
Horrible service. Bad attitude. Cheap materials. Don’t waste your time here unless you’re okay with the cheapest materials for a horrible price. Getting my car fixed at Toyota was just a little more expensive ($30 more) and at least they have quality service and parts. Don’t waste your time and money here
Friendly, fair priced (cheaper than the national one with the jingle), quick with an appointment, and no issues after the installation. As it was our minivan's back window which has the rear defroster that needed to be replaced, and you can't confirm that the defroster was re-connected properly until colder weather, Janine said if there are any issues I can bring it back then if there is any issue. What more could you want?
Their service is really nice. My side mirror glass fell off and they offer me free service cus it was easy repair which lot of companies wouldn’t do that. Thank you.
I called because I had a small Crack in the windshield smaller than a dime. The lady on the phone said they fix this all the time and made appointment for next day. I went to the appointment with my husband and the lady then explained that they will drill a hole and fill with apoxy, it will not look like it does now, you will see a tiny spec. Upon paying and picking up vehicle, the spot looks much worse and larger than at drop off. She then quoted an exuberant price to replace entire windshield. I have used them in the past and never had a problem with windshield replacement, not satisfied at all this time. They do not take criticism well.
First time there and the staff were very friendly. Greeted by a lovely woman named Janine. She was super helpful and sweet. The whole staff were friendly, helpful and so quick! A rock hit our windshield on the highway and they fixed it within 15 minutes You can't even tell it was broken! It was amazing! Thank you so much!!
Broke my own window when my weed wacker threw a rock at it. Found this company online. Simply called them and gave them my model number. Received quote over the phone which is exactly what I was charged. Less expensive than I anticipated. Never met anyone, I used their key drop. Very ideal location. Was convenient for me since I was able to get a bus to and from NYC for work - in front of their shop! Very very very pleased. Made an unfortunate experience a positive one for me.
One of the best run businesses in N.J. , great pricing and great service. The owner is so professional and efficient. Don’t even think of going anywhere else . In today’s world it’s refreshing to deal with such professionalism .
Great experience with this business. It was very easy to set up an appointment. Receptionist was extremely patient and helpful throughout the process while handling this through an insurance claim. I thought it would be a problem leaving my dashcam mount on the windshield, but the tech removed it safely and even replaced the adhesive! Great customer service, fast and quality service, and overall a great experience.
Caring, friendly service. I highly recommend this place. I used them several years ago and again yesterday. They resolved my recent issue with the leak in my sun roof within minutes. Thank you again.
The professionalism displayed was A+.. Janine was very knowledgeable and understanding. They even happily accommodated us by swapping out another windshield when we noticed a defect in the first window replaced.No hassle very professional.I have used them twice now and will highly recommend them for both quality and overall value.Very pleasrs with their work.
Very accommodating salt
Next day. Very polite and windshield chip repaired can't even tell was there.
Prices are terrific. I recommend this place to anyone. Thank you Arc
Alicia
Wayne Ford referred me to this place. Thank you to both. They were responsive on the phone and fast with the repair. Best part was the price was less than some of the big brands with fancy websites. Thank you!
Arc glass staff was super friendly, easy to schedule. On time as promised. Very professional and honest. Definitely would use them again for my windshield replacement
Excellent, pleasant, professional service, from the time I booked my appointment with Jenine, after being referred here by Brian from Jiffy Lube in Belleville, through the quick 2 hour service, while I waited in a pleasant waiting room from 8:00 AM -10:00 AM on a Saturday. This was after my dealer told me I would have to leave my Jeep for 3 days and rent a car! Price was exactly as quoted with no surprises! Shop was clean, organized and efficient. Highly recommend! ?
Last March, Arc Auto Glass replaced the windshield on my 2015 Honda CRV. The service was excellent, and the staff was knowledgeable and friendly. Today, just over 1 year later, I noticed what looked like a small ding in my windshield. Janine told me to come right on over. Upon close inspection the ding turned out to be some dried sap. Randy scraped it off, and sent me on my way free of charge! Thank-you Arc Auto Glass!!!
11/20/15
So I went to Arc Auto Glass to repair my cracked windshield on my 2015 Volkswagen I had it replaced and I would recommend them to any and everyone thy looked at the windshield inspected it fix it. They were very kind and down to earth. In less than the expected time everything was done. I must say I am very pleased with the service I was provided at Arc Auto Glass and will always be a customer there. I highly recommend them.
So I went to Arc Auto Glass today because the weather stripping on my windshield was falling off and I wanted to see what can be done to fix it. As I walked up to the front desk I was greeted by a very kind lady. I told her what happened and immediately she told me to go outside to meet with a worker to see what happened. Walking to my car (98 Honda Civic) I met the worker (I believe his name is Jose) and quickly he told me to pull my car into the garage. He looked at the windshield inspected it and started to fix the loose weather stripping. He was very kind and down to earth. In less than 10 minutes everything was done. I must say I am very pleased with the service I was provided at Arc Auto Glass and will always be a customer there. I highly recommend them.
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