A big shoutout to Guillermo for being so kind and helpful!!
It's 9am, we've got plans with my husband's grandma. Well, the car won't start. AAA sends someone to jump the car and he tells us that the Autozone on Communipaw can set us up with a new battery. Guillermo sold us the right battery for our car and then helped us replace ours. He was super nice, efficient, and went above and beyond to test to see if there were any issues with our starter. He also gave us tips on how to keep an eye out on the starter.
10/10 would recommend this Autozone - and Guillermo!
Tried to return an item purchased from this location without a receipt and the manager was very unhelpful and offensive. I will never go to this location again.
Thanks to miss kumarie she been so helpful yesterday with my motor mount respectfully and a lot more when ever you need a part please go to her for help thank you.
Today is my first time going to auto zone I need a battery for my car so my friend advised me to go there Thank God i meet there Mr Peter was very professional and patient he helped me from A to Z Thank you Mr Peter for everything I will defintely comeback in future to Autozone He really deserve a million star for his professionalism. Thx to AutoZone to hire the right people
GUILLERMO ⭐⭐⭐⭐⭐ + + …Outstanding Service at AutoZone – Communipaw Ave, Jersey City, NJ
I recently visited the AutoZone on Communipaw Avenue in Jersey City after experiencing battery issues with my Jeep. From the moment I walked in, Guillermo’s confidence and professionalism were immediately apparent, not only in how he assisted customers, but also in the way he supported his fellow team members. He quickly recognized my concern about my vehicle’s reliability and stepped in with genuine care.
After listening to my description, Guillermo investigated and discovered that the battery previously installed in my Jeep was not the correct power size, which explained its short lifespan. His expertise was clear: he patiently broke down the issue in terms I could easily understand, offered straightforward recommendations, and then installed the proper battery with impressive speed and precision. He reassured me that with the correct battery, my Jeep would be reliable again, and I left with complete peace of mind.
What truly set Guillermo apart was not just his technical skill, but his professionalism, patience, and empathy. He understood my anxiety about the possibility of being stranded and treated the situation with the seriousness it deserved. At the same time, his great sense of humor and genuine laugh transformed what could have been a stressful experience into a surprisingly pleasant one.
Guillermo represents the very best of AutoZone and the automotive service profession. He is knowledgeable, efficient, and customer-focused, with a personal touch that builds lasting trust. Because of his outstanding service, I left not only with a reliable vehicle, but also with renewed confidence in AutoZone as a company.
A personal message to Guillermo: I’ll be honking my horn every time I pass by AutoZone. So if you hear three honks, Guillermo, that’s me, thanking you once again!
The Headlight Was Low On My Car. Went To My Appointment With The Dealership(1st/last mistake). They Told Me The Price For The Bulb And Labor, I Left. Went To Auto Zone And Met The Nice Guy Yesterday Morning. I Think His Name Was Kenny. I Told Him I Was Going To Write A Review About Him Bc I Appreciate The Fact That He Didn’t Try To Take Advantage Of Me As A Customer Being A Woman. I Know About Cars/Car Parts. I Expressed The Issue And He Took Care Of It Right Away! He Was Patient And Polite, Which I Appreciate And The Price For Just The Part And His Labor Was Done Efficiently. Thanks So Much!
They will quote the highest price on a product instead of pricing you with a range. There's a huge difference between 179.99 and $249.00 wouldn't you agree?
For the location, it’s really not bad… besides the armed security guard wearing a bulletproof vest, it’s just like any another autozone.. I would suggest calling ahead; too make sure they have what your looking for
The worst store in jersey city. From the manager to the employee are unknowable and they don’t even find a very simple part. They are in slow motion if you go to buy a part you have to spend 1 hour there. Please do not waste your time in this store.
I want to give a huge shoutout to "G" (I think his name is Guillermo) at the Communipaw Ave location. He went above and beyond when helping me retrieve an item that had fallen inside my car hood. Without hesitation, he stepped out of attire, got down on the oily ground, and managed to pull the item from underneath my car. His willingness to go the extra mile truly exceeded my expectations. I was extremely embarrassed, but he reassured that he'd help me. "G" deserves all the praise (and honestly, a raise) for his exceptional customer service and dedication. He truly made my day!!! He deserves more than 5 stars.
Well Well I would say I go there all the time yes they’re nice but some of them don’t know much about cars I needed some antifreeze that person told me to buy the orange gallon the antifreeze is green witch is not what my car should use I did my own research I bought another one from Walmart witch is blue google instructed me to put when I tell you my car used to jump it doesn’t jump anymore some of them will mess up your car if you’re not careful by the way I’m a female there was another part I needed again someone gave me wrong part thank God Mr Peter was here he saved the day he’s so nice and knowledgeable.
Many thanks to Guillermo. He replaced the battery in my Ram. He was very respectful and kind, and he helped me with my vehicle problem without hesitation. When you go, just ask, and he'll help you.
The girl made the mistake of selling me the wrong rotors and brakes they can’t accept the brakes back?! And the rotors now cost more for someone’s mistake they should have honored it but trash is as trash does the guys are chill but the male manager is garbage go somewhere else
After a stressful day with a sudden and inexplicable dead battery that would not take a charge, l was advised to hurry to the Jersey City auto zone before it died again. The store was impressive and had an efficient and clearly knowledgeable staff. Cory greeted me with a smile, explained what was needed, and gave me options that fit into my budget. And then one of their “techs” got the work done right away! I couldn’t be happier with this store and the calm cheerful service I received. Thank you Auto Zone and Cory!
I came in today for a battery test and Daly helped me, Unfortunately my car would not start and she was kind enough to help me get my car started . Her customer service was great and would highly recommend anyone who comes in to go to her !
Staff is always patient & kind no matter how busy. I always feel welcomed when I come here & leave with feeling knowledgeable and everything taken care of. I highly recommend this location
Thank you Sade for assisting me today. She is professional, respectful, and attentive to the consumers. The only reason why this review isn’t 5 stars is because of Peter The store manager. He is incompetent, disrespectful, lacks leadership qualities and does not like to follow store policies on returns. He acts like he owns the store and nobody is above him. I bought a few items from autozone and wanted to return $10 wrench. I showed the receipt to Peter and he refused to issue me my refund. He then tried to lecture me and I didn’t want to hear that bull ish. I just wanted my money back on 1 item out of the 4 that I purchased. He didn’t like that I disagreed with what he was saying and I asked several more times for my money back and he refused. So I yelled at him about my refund and how there isn’t a policy posted in the store about refunds. He gently slides the wrench to me, ignored my request for a refund and walked away. He should not be a store manager and his customer service skills were so atrocious that i had to call corporate on him for my bum ahh $10 refund. Thank you to the regional manger for helping me out and forcing Peter to issue the refund. Peter was salty and quiet but abided by his bosses orders. You all need a new store manager because all of this could’ve been avoided if he would’ve just gave me my money back when I asked. Consumers have enough going on in their life and don’t need the headache, especially if we are paying their bills.
Had a dead battery, the manager took the time to change it out for me even though he was already extremely busy! Much appreciated! Will now use them fo all my auto part needs. Thanks again, Mark
I bought wipers for my vehicle the person whom installed it didn’t do it right, wiper flew off and broke my windshield the manager Peter has the nerve to tell me he doesn’t see how the wiper broke the wind shield. Instead of holding his employee liable for the mistake he made I have to pay for the mistake. Not fair at all, as I see per the reviews this is what they do don’t hold their employees accountable for their mistakes.
I wanna give a big shout out to Freddy, he saved me thousands of dollars from finding a small issue with my car. He was very friendly, answered all my questions, gave impeccable customer service. Great guy great employee. Definitely recommend people to come here if they want quality service. Thanks again Freddy. Will be coming back.
Needed a battery for my '16 Toyota. Dropped into AutoZone on New Year's day, to have mine tested (free service) first. There's plenty of parking. The store was clean, neat and well stocked with a variety of car needs and accessories. Zaymir, the AutoZoner that assisted me was very professional and personable. He explained the process of turning in the (core) old/ dead battery, the warranty, etc. He made the whole experience a breeze. Any questions that I had were answered without making me (I witnessed the same treatment, by Zaymir, with other customers) feel stupid, lol. Thanks Zaymir!
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