Good Luck trying to make an appointment at this location with a live operator! It is unfortunate and really sucks my wife and I can't make an appointment with a designated timely fashion 4:30pm to get an oil change forcing me to go across the street to Honda 440
The robot insists on giving you you're appointment at the time 3 pm it feels like booking, then it goes to a live operator who never answers the phone. Has me questioning if anyone even remotely works at this location. For the amount of money we the customers spend we gotta ask who's really getting it in their rear?
This is unprofessional and again very unfortunate for this Toyota location.
Very straightforward and easy to work with , did everything they could so I walked out with the truck. Went to 6 other dealerships in the tri state and they gave me the best for my trade-in and for current vehicle.
I recently ordered a part at Hudson Toyota and when I got home and open the box I notice a small piece was broken and the part of the piece was on the bottom of the box. I went back the same day and advise them of this. They told me that they would order a new one and to pick it up next day. When I went the next day the guy proceed to accuse me of breaking the piece and stating that if I wanted a replacement I would have to pay for it. Now this is ridiculous bad service and not complaint to their terms on the invoice.How would I be the one to break the piece within hours and return it.How would I have know that the part was broken without opening the box.Be warned that this dealer has bad service and once you leave they could care less. I will be also filing with the BBB for none compliance of their invoice receipt as they refuse to provide a refund and now I am stuck with a broken part. Be aware.
I went to get an oil change and tire rotation on my newly purchased pre owned Lexus and they video tape the service and do an inspection which is great, so then I drive south to a funeral and my beautiful Lexus just doesn’t start and I was terrified /embarrassed on a Sunday when everything in the Deep South is closed (car repair places) so thank God my cousin from Louisiana came to my aid after I recognized that there was green corrosion on the battery, I was livid because the car stopped again twice on my way back to New York because it needed the spray but all the auto stores are closed on Sunday. It took me 4 extra hours to get home and I had to pay strangers for a jump which took way to much time because I didn’t have cables. I watched the video from the oil change and behold right on the screen big and green was obvious should’ve gave me a heads up corrosion. Inspection my eye. The craziest part is that I was going to pay for an inspection because I just purchased the car and they said don’t waste your money the car is fine. Smh I’m going to go find the video and then I’ll add it, of course it was removed smh and asking for my email with no intention to reach out is a cool tactic. I shared it on facebook at the time but took it down without thinking about reviewing first. But I have a screenshot of me responding which is why it was removed.
My experience at Toyota Universe was outstanding, and Ana played a huge role in that I was window shopping and she knew it because she’s smart but she still dedicated me the time care and attention I needed witch is true sales man Nature for a woman definitely recommend and will come back looking for Ana
Hudson Toyota is the best dealership in the state. I left my old dealership for Hudson. They exceeded my expectations by going the extra mile. I even traded in my old car at my free servicing for a new and safer one!
We had a great experience working with Oliver at the Hudson Toyota. He was extremely responsive to all of our communications and always pleasant to work with. The entire process was smooth and straightforward, and we felt well taken care of from start to finish. We’re very happy with his service and would gladly recommend him to others.
I had an exceptional experience working with Michael. He ensured that I was fully satisfied with my vehicle selection, secured the best possible price within my budget, and thoroughly explained all available protection plans. His professionalism, patience, and clear communication made the entire process smooth and stress-free.
I am extremely pleased with the 2025 Toyota Corolla I purchased. After nearly two weeks of ownership, the vehicle has performed wonderfully, and I am very happy with my decision. Thank you again, Michael, for providing such a positive and well-guided experience
I had an outstanding experience purchasing my vehicle at Hudson Toyota. The entire process was smooth, professional, and completely stress-free. Everyone I worked with was knowledgeable, honest, and truly focused on helping me find the right vehicle.
A special thank you to Warren and Johanny for all you did—your professionalism, patience, and dedication made all the difference. I really appreciate the extra effort you put in to make this a great experience.
I highly recommend Hudson Toyota to anyone looking for excellent service and a dealership that truly cares about its customers. I couldn’t be happier with my purchase!
I purchased my car with Juan, the sales manager, and he was absolutely amazing. He gave me everything I wanted and more. His patience was unlike anything I’ve ever experienced, and he truly took the time to help me. I can admit I’m not the easiest person to deal with, but he rolled with all my demands and worked with me far beyond what I ever expected.
I recommend that anyone looking to purchase a car ask for him directly. You will not regret it. I’m so serious about this that I would follow this man to whatever dealership he works at, because with him there are no surprises or games. He says what he means and means what he says.
900000/90000 recommend — Ask for Juan, Sales Manager!
One day, while driving on the highway, I suddenly heard a warning sound and saw on my dashboard that the sensor had stopped working. I immediately contacted Hudson Toyota, made an appointment, and took the car in. They repaired it but told me my car had been hit, which made absolutely no sense given where and how I store my vehicle. Despite this, I paid the $700 because I trusted their judgment.
Ten months later, the exact same issue happened again—same situation, same warning, same highway drive. When I brought the car in, I was told once more that “someone hit the car,” and this time I was charged around $1700. Yet again, there was no visible damage, no accident, no marks, and absolutely no proof that any impact occurred. Instead of investigating why the problem keeps recurring, I felt pressured into accepting the same explanation and paying the bill.
At one point, the representative even offered to open the car and send me a video if they found anything. Later, he changed his explanation, saying the car might “slightly hit but showing no signs.” Despite this contradiction, I was still required to pay the full amount.
As someone who has trusted this dealership for years, this situation has been incredibly upsetting. I am always willing to pay for real issues, but being repeatedly told my car was hit—without evidence and despite a clean, accident-free record—feels unfair and unprofessional.
I truly hope Hudson Toyota reviews my case seriously, because no loyal customer should feel this way
I recently purchased a vehicle from this Toyota dealership, and I want to highlight how exceptional my experience was, largely thanks to Brahim Elkherchi.
From the very beginning, Brahim made the entire process smooth, stress-free, and completely transparent. He communicated clearly, provided accurate updates, and stayed in touch throughout every step of the purchase. There was never any pressure, never any confusion — just straightforward guidance and genuine support.
It’s rare to work with someone in car sales who is this professional, attentive, and committed to customer satisfaction. Brahim exceeded every expectation and turned what could have been a complicated process into an easy and comfortable one.
If you’re considering a car from this dealership, I highly recommend asking for Brahim. He truly made the difference.
I recently leased a new Toyota Tacoma, and the experience was excellent from start to finish. My salesman, Danny Roa, was attentive, friendly, and on top of everything — you could tell he was fully awake and ready to help! The entire team made the process smooth and stress-free, ensuring I got exactly what I was looking for. I definitely recommend Danny Roa and the rest of the team if you’re in the market for a new ride!
I am so glad to have purchased my vehicle with Hudson Toyota. Huge shoutout to Roberto Barahona who was an absolute joy to work with!! He made the entire process crystal clear and everything was so smooth. I applaud Hudson Toyota for top notch customer service and highly recommend them for fellow Toyota lovers and potential Toyota customers looking for their next vehicle.
What can I say. To anyone who is looking for a brand new car, I highly recommend going to Hudson Toyota. Very honest people and everyone was courteous and helpful to what we were looking for.
Our salesman, Michael Beard, gave us every bit of his time to make our car sales purchase as smooth as it can go. He took his time to go over all the different models of RAV4s and Highlanders and gave us honest feedbacks on these vehicles. We even stayed well past the closing hours because he wanted to help us get a better understanding of each vehicle and what they offer. This is something my wife and myself loved because it showed he cared and truly wanted to help us.
We ended up going with the RAV4 and could not have been happier with our brand new car. An amazing car and Michael was fantastic every step of the way and we owe him deeply for assisting us.
To all the staff of Hudson Toyota, thank you again for all the help you have given us. You have a customer for life!
I recently had the best car-buying experience of my life thanks to Cesar Ronquillo! From the moment I walked in, Cesar greeted me with a warm, welcoming smile and a genuine “How can I help you today?” that instantly put me at ease. His courtesy and professionalism stood out—he listened carefully to my needs, budget, and must-haves without ever pushing a sale.
Cesar’s knowledge is off the charts. He walked me through every feature, compared models side-by-side, and answered my endless questions with patience and clarity. He truly led with his best foot forward, showing me options I hadn’t even considered that were perfect for me.
He addressed every concern, followed up promptly, and made the entire process smooth, transparent, and stress-free. I never felt rushed or pressured—just supported.
If you want a car-buying experience that feels like working with a trusted friend, ask for Cesar Ronquillo. He’s the gold standard. Thank you, Cesar—I love my new car!
Michael B and team are all stars in customer service. From the greetings walking into the doors, to test drives, telephone inquiries, and the final purchase were great. Next review will be with their service department for my new Sienna. Thank you.
Today was an exceptional day for me. I celebrated my 35th birthday by purchasing a brand-new car that I meticulously built from scratch on the Toyota website. I was referred to Hudson Toyota from the Toyota website, where I found a similar car that closely resembled my dream car. The car was en route to me. I promptly sent an email, and within minutes, Representative Taina Roque reached out to me. I shared my precise requirements and details, and both Taina and Leon (E-Commerce Director) assured me that my car would be secured from the build phase to the delivery phase. All I needed to do was add the Door Still Protectors and the Body side molding, which they both assured me and delivered. And let me tell you, I was on vacation with my wife, and all of this was accomplished through phone and email communication. I had a clear vision of what I wanted, and they delivered exactly that. Upon my arrival, Michael warmly welcomed me from the Uber. Throughout the process, Michael assisted me with all necessary paperwork, conducted a test drive with me, and meticulously set up the vehicle. Michael’s exceptional service ensured a seamless and stress-free experience from beginning to end. I wholeheartedly recommend all three of them. You will feel confident and comfortable purchasing a car from this dealership, as you will experience a stress-free journey.
The service, patience, professionalism and product knowledge that I was offered has been above and beyond any dealership experience that I have ever had! Leon, Michael and Sue were absolutely accommodating and professional guiding us through every step of our new car purchase. They thoroughly explained all the ins and outs of the car and answered all our questions. I would recommend this dealership to everyone interested in purchasing a car!! My FAVORITE PLACE! They even invited us to their monthly employee barbecue!! Ana Capria
Got my car serviced for oil change and inspection. They gave me the car back with rust spots all over the car. Car looks like a Dalmatian with so many rust spots. After 3 hours of patiently waiting for them to find out how this happened. They spent that time searching the cameras to find a way to push the accountability. They refuse to give me any videos and tried to call the cops on me and now we taking it to court. Don’t trust them with your car.
I had a great experience at Jersey City Toyota thanks to Oliver. He made everything a breeze :) The whole process was smooth, stress-free, and handled with care. Oliver is excellent at what he does; he’s professional, knowledgeable, and always on point. He has helped both me and my father with our cars, and my father has a great deal of respect for him as well. Today he even helped me get my very first electric vehicle, and I couldn’t be happier. Truly one of the best.
I had an incredible experience with the Hudson Toyota team! Micheal, Segundo, and Jacques were incredible. From start to finish, everyone was professional, friendly, and genuinely helpful. They made the car-buying process smooth, stress-free, and even enjoyable. I felt supported every step of the way, and their knowledge and attention to detail really stood out. I can’t recommend them enough—if you’re looking for a top-notch dealership experience, Hudson Toyota is the place to go!
Got the new RAV4 Hybrid car at Hudson Toyota. I worked with Arif and Qulzam as my sales managers. Ordered the model i wanted in advance and the purchasing, trade-in and financing documentation process went smoothly. Thank you!
Nissim Levy was our salesperson and he was very patient, understanding, and helpful through the whole process. He made sure to answer all my questions and helped us find the perfect vehicle that met my family needs. The entire buying experience was smooth and stress-free, thanks to his professionalism and expertise.
I will recommend him to everyone from now on who is looking to buy a vehicle. I am extremely grateful for all that he did, The customer service at Hudson Toyota is unbeatable. Their staff goes above and beyond. Thank you Nissim and Hudson Toyota!
I had a great experience with Hudson Toyota. They were transparent about the price, carfax and everything. Eduardo was fantastic, transparent, and willing to work with me on price and terms. Eduardo was patient, knowledgeable and accommodating!! I recommend reaching out to him for your next purchase!!
I truly cannot say enough good things about my experience leasing a car at Hudson Toyota! I could not have gone through this whole process without the incredible help of Michael, Qulzam, Bill, and Roman. They are truly the A Team — professional, knowledgeable, and genuinely supportive every step of the way.
From the very beginning, they were willing to work with me on pricing and made sure we could find a lease that worked perfectly for my budget. They listened carefully to what I needed, answered all my questions, and went above and beyond to make the entire leasing process smooth and stress-free. Their teamwork, honesty, and commitment to customer satisfaction really stood out.
I'm so happy we were able to pair up to make this deal happen — I left feeling excited, confident, and extremely grateful. If you’re looking for a dealership that treats you like a priority and truly cares, I highly recommend working with Michael, Qulzam, Bill, and Roman at Hudson Toyota!
Buying my first car was an amazing experience, and a big part of that was thanks to Abel! From the start, he was patient, and his expertise and guidance were invaluable, making me feel confident every step of the way. I truly appreciated his honest, no-pressure approach, which made the process so much easier. He ultimately helped me find the perfect car for me, a Camry, at the best price within my budget. I highly recommend him to anyone, especially first-time buyers like myself!
5/5 Stars - Exceptional Service from Michael Beard at Hudson Toyota!
We recently purchased a 2024 Toyota Tacoma from Hudson Toyota , and the entire experience was truly impressive. Michael Beard made the transaction seamless and hassle-free along with his colleagues. His professionalism, transparency and courtesy made the process enjoyable from start to finish. Key points !!!! • Streamlined paperwork and efficient process • No issues or surprises whatsoever • Upfront and honest communication • Exceptional customer service
I wholeheartedly recommend Michael Beard and Hudson Toyota to anyone seeking an stress-free car-buying experience. I'll definitely return for future purchases. Thank you
I recently received my first car at Hudson Toyota! My sales person Angie was amazing. Helped very throughly with every car she was showing me test driving it. Her communication skills were great! Helped me with choosing the right insurance for me, was explaining to me about the paperwork. I was very excited into getting the service I was provided with! I didn’t think I was going to get the car same day but I did and I’m excited to have made that decision. I would recommend people to Hudson Toyota. Thank you!
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