Recently I purchased a suv from here and unfortunately it was the worst mistake I’ve ever made. It was all fraud. My sales person Jacob seemed so sincere at first but I was definitely scammed. Jacob sold me a suv that barely lasted 2 months, and when you try to get in contact with him he avoids your phone calls and apparently no one else in the establishment can connect you . Not to even mention the fact that I was overcharged for the vehicle and my down payment is missing.I wouldn’t waste my or anyone’s time trying to purchase a vehicle from here.
This place has a shady past (NJ auto auction) ; they were borderline scammers. Sold me a car with broken transmission and charged me a lot fees. I was too young and naive and easygoing. Looks like they are still the same based on the bad stories. You would think it would be better in the era of social media.
Probably run by Bunch of crooks. Can’t believe they still do Test drive in their parking lot only. (Big red flag and I missed it). I will never do business again with them.
Do your own research. Don’t rush. Whoever reading this, Say hi to Michael for me and wish he sleeps well at night.
Very scammy location with wildly inflated fees. I came in to see a Rav4. The car itself seemed in good condition and was as described, but I did not have a good experience with their sales desk. They tried a lot of cheap salesman tricks that I used myself when I worked in window sales, including getting the customer to sign a fake agreement stating that they will buy the car if the right price and terms are agreed on. Then they'll try to take your card before even showing you a title, which is meant to convince uneducated people that the deal's already done.
All NJ used car places have high fees, but theirs were just ridiculous. The fees are:
Documentation: $800 Autolock and dealership guarantee "bundle": $3,000 "Tow fee to lot": $1,500
This brings the total out-the-door cost of virtually any car on their lot to over $5,000 more than what's listed on their site. All NJ dealerships do this to some extent, but this dealership is still $3,000 OVER most of the other offers I received. The only way they will negotiate this down is if you agree to let them finance it, at a higher rate than your bank (you will lose money doing this).
The kicker for me is that you can only test drive cars in their lot, which isn't quite big enough to get up to freeway speed (though I'd encourage you to try ;) ). Always good to do this for a used car as you need to be able to hear how the engine and transmission handle getting up to speed.
The first thing I will say about this deal ship is they are patient and are more then willing to work with you to get you the car you’ve been eyeing. When we first arrived we were helped by Andrew & our first visit was great he was clear and answered all of our questions. We did take some time after that first visit to assess and evaluate weather that was the right car for us. A few weeks later we came in with the intention of buying that same car. Andrew recommended us to his colleague Jacob and he was great he answered all our questions and made us feel comfortable about our options. From there the process was very straightforward and easy. I definitely recommend coming here if you are looking for a new car for yourself and for your family. Ask for Andrew or Jacob and they will take care of you.
We came here to see a hyundai Tucson 2019 with andrew we loved the car but we weren't sold on the price so we originally walked away. Long story short they reached out to us and we came in with Jacob and he was more than able to work with our budget and get us the out the door price we wanted. Thank you so much guys we appreciate your time so much.
While entering the dealership, a Sales Professional named Jacob, greeted me and made me feel welcomed. This was extremely important to me because of the uncertainty of purchasing a new vehicle. Jacob was able to help me to find a new vehicle within my budget. I can not put into words how grateful I am with the purchase of a vehicle. I would recommend the dealership for new car buyers.
Excellent experience at NJ State Auto! Nour Attia was friendly, professional, and very easy to work with. He made the whole process smooth, answered all my questions, and truly knows his job. No pressure, just honest and great service. Highly recommend Nour if you’re looking for a great sales professional.
Had a very positive experience with NJ State Auto. Nour Attia was welcoming, knowledgeable, and professional. He made the process simple and comfortable and was always ready to help. Definitely recommend working with him.
I had a great experience with NJ State Auto, thanks to Nour Attia. He was extremely friendly, professional, and knowledgeable throughout the entire process. Nour took the time to explain everything clearly, answered all my questions, and made the experience smooth and stress-free.
You can tell he genuinely cares about his customers and knows the sales process very well. I never felt pressured, and he made sure I was comfortable with every step. I highly recommend asking for Nour Attia if you’re looking for a trustworthy and professional sales representative at NJ State Auto.
I had a great experience with Jacob at this car dealership from start to finish. The staff was professional, patient, and very knowledgeable. They took the time to understand my needs, answered all my questions honestly, and never made me feel pressured.
This is my second time using this dealership and I'm extremely grateful for Andrew and Joe. I was able to get an SUV for my mother and purchased another Audi for myself. As always, the process was seamless. I will definitely be back to purchase my daughter's vehicle. Thanks Andrew!
I had an excellent experience purchasing my Tesla. The process was efficient and well-organized, and I was approved the same day with a low down payment and affordable monthly payments. The staff was professional, knowledgeable, and respectful of my time, making the entire experience smooth from start to finish. I was in and out quickly and highly recommend this dealership to anyone looking for a straightforward and positive car-buying experience.
Great experience with this car dealership. Nour was honest, professional, and made the whole process smooth and stress free. I felt confident purchasing my 2019 Nissan Sentra. Highly recommend asking for Nour
Fraudulent Dealership - AVOID AT ALL COSTS | BAIT-AND-SWITCH SCAM - $17.5K Became $23K at Signing (All Negative Reviews Are 100% True)
[[[ RESPONSE to your reply: We get it -- no one likes when someone doesn't walk along with your scam, and it's not about matching numbers, it's about paying what the car is worth. It was NOT an aggressive deal, but even if we assume it was, that doesn't justify you to add 1000s in hidden fees, what's the point then? So you're saying you list at lower prices to lure customers in and then reveal the hidden fees, congrats, that was exactly my point. And my entire review says that your representative HID THE FEES EVEN AFTER ASKING MULTIPLE TIMES. Did you even read the review, cause you haven't addressed a single thing? ]]]
I found a car listed online at $17,500. Clean Carfax, excellent service records from previous owner, located in Jersey City where I am. I did everything transparently and moved fast - visited the dealership, got a pre-purchase inspection done, and got pre-approved for financing.
On the first day I visited, I asked for the out-the-door price in person and their sales guy Dre didn't break it down. Then before the inspection I called for the price and he refused to tell me on the phone, saying "when you come with your mechanic, then you can get the price." Red flag, but I proceeded.
After the inspection, when I went to finalize I got hit with the REAL price by their manager Ezzy: $23,000. Shamelessly citing a markup of 31% on the listed price as if it's normal, knowing I wanted to finalize and had already invested time and money.
They added around $3,500 for "work done on the vehicle" when the car was already in great condition according to Carfax, and my mechanic confirmed all the maintenance done by the previous owner before sale. For a $3500 work, the car had to be in a specially rotting condition, like wth? They claimed they replaced the tires - complete lie. My mechanic confirmed the tires were 2-3 years old, which Carfax verified the previous owner had changed. The car still had a broken fender and cosmetic issues that were never fixed. If they did $3,500 in work, why is the obvious damage still there, which is so easy to fix? They hadn't even touched the car.
Then they hit me with another $1,500 "transportation fee from auction." How am I responsible for where YOU bought the car? It was listed as located in Jersey City on YOUR website. I didn't ask you to tow it from anywhere. That's YOUR acquisition cost, not mine.
They disclosed ALL of this only on the day I came to finalize - after I'd already spent a week on these guys, gotten a pre-inspection, taken time off work, and gotten pre-approved. Classic bait-and-switch. They waited until I was committed, then ambushed me with over $5,500 in fraudulent fees. Some reviews also mentioned they'll add hidden costs to your loan if you finance with them.
I asked to test drive the car outside the parking lot, but they refused - I could barely get it above 10 MPH in their tiny lot, how can you buy a car before driving it? They also didn't mention anything about warranty coverage.
After I walked away from this scam, they called me a day or two later saying they'd reduce the price by $1,500 if I finalized immediately that day. Classic pressure tactics. I am glad I dodged this bullet.
It takes a special kind of moral bankruptcy to scam consumers in this fashion. There should be basic ethics in ANY business, but these guys have none - they're predatory con artists who prey on honest people without a trace of shame or principle.
DO NOT WASTE YOUR TIME. Their online prices are fiction. They will lie about repairs, charge for phantom work, and add thousands at signing. Save yourself the time and money. There are honest dealerships out there. This is NOT one of them.
Filing complaints with NJ Consumer Affairs and BBB. You've been warned.
It's hard to give five stars when our rapport is still being built. But it's damn near close. NJ State Auto, especially Ritsi and Joe, are personable, patient, knowledgeable, and get right to the point respectfully, without beating around the bush. I look forward to seeing them again in the future
I came to this shop for a Hyundai Tuscan, first the sales rep told us to look only, then he finally got the key to let us drive it in the parking lot. When we got back inside, he wasn’t transparent with the fees. He had us use our phone to complete an application for a soft inquiry, we did it, then he wanted us to sign a form saying we would take the car home even though we have not seen the costs. Once we saw the fees, it was ridiculous, the complete dealer package for $3495, the doc fee $775, and the vehicle transportation fee for $1495. This is ridiculous. Save your money, go somewhere else.
My parents had a great experience purchasing a Nissan rogue. Ritsi is amazing and very knowledgeable. The entire process went smoothly. I highly recommend Ritsi at Nj state auto to anyone looking to buy a car!
⭐⭐⭐⭐⭐ Jacob was great to work with—straightforward, professional, and really made the whole process easy. He listened to what I needed, answered every question clearly, and helped me get a great deal without any pressure. Highly recommend asking for Jacob if you’re looking for a car!
!!Andrew!! at NJ State Auto helped me get my new Jeep Grand Cherokee!
I had an amazing experience at NJ State Auto. The place is huge, with a wide selection of vehicles and even their own service department to take care of your car. The staff was super friendly and professional, and Andrew was absolutely amazing — very helpful, patient, and made the whole process so easy. I also loved that they have staff who speak Spanish, which made everything even more comfortable and clear.
What I appreciate the most is that they really work with you so you can drive away with a car no matter your credit situation. The entire process was smooth, fast, and stress-free. I highly recommend NJ State Auto to anyone looking for honest people, great service, and a reliable vehicle!
Superb service. We we're greeted outside right at the front door by Dre with a big smile. He was very understanding, quick, great personality and humor. He assited like no other. Recommended options and was very efficient with the whole process. Best customer service and I will definitely recommend others. Overall absolutely happy with the service he had provided.
I recently purchased my 2nd vehicle in the last 3 years from this dealership through their exceptionally good salesperson Andrew.
The first vehicle I purchased was an rare Range Rover Autobiography model that was in showroom condition, except for one small issue that I discovered a week later, and when I reported it, he promptly addressed the issue in a way that exceeded my expectation
The second vehicle was an Audi EV and he did an exceptional job explaining to me the pros and cons and made sure that I understood the implied warranty if I encountered any issues and gave me a very fair price.
I would purchase my next vehicle from him and enthusiastically recommend him to anyone in the market for a vehicle.
At no point did I feel pressured or manipulated by him. He was straightforward during the negotiations and very very easy to deal with.
If you want the absolute best car buying experience, you must ask for Andrew! I cannot praise him enough, he was super wonderful to work with, got everything done efficiently, and truly went above and beyond for me. Buying a new car is nerve racking, but Andrew helped me through every single step, making the whole process feel easy and stress free. Trust me, if you want top tier, personalized service, Andrew is the only salesman you need!
The people here were amazing got me approved on this awesome car Andrew helped me out ! I highly recommend this for financing for auto loans here in Jersey city New Jersey
The people being kind and nice are the scam. They sold me a car with a broken steering rod, and multiple problems. They were not upfront. They told me I only needed a new battery but that was a lie. Thank God I didn't ever go on the highway God protected me from that death trap of a car I was sold. The steering wheel stopped working thank God it was just a tree & the death trap car protected me.
I had an amazing experience working with Jacob! He was patient, and made the whole car buying process stress free. Jacob went above and beyond to help me find a car that fit both my budget and preferences. I truly appreciate his professionalism and kindness. I’ll definitely recommend him to anyone looking for a reliable and trustworthy car dealer!
Wanted to appreciate Andrew so much for going above and beyond in accommodating me & helping me get my first car. Came in at 1 pm, left at 4 pm. It was a lucky day I guess because rain poured heavily. Everything went by smoothly. Andrew was very attentive to my wants and needs. Accommodated my budget and met all my expectations. 10/10!!
I just want to say thank you Andrew (Joey! From “Friends”) !! Such a funny, down to earth, patient guy. He helped me roll out with my first car! I appreciate you!
Jimmy was great. He actually went the extra mile to assist me. I appreciate him and all the people here. Very welcoming.. Talked with Sam, the manager, great guy. I would highly recommend
I highly recommend buying from this dealership. From Jasmine to Andrew this was a great experience. I bought this car for my daughter's sweet 16th birthday and these guys made this as smooth as possible. The car was even out of gas when they gave it to me and Andrew gave me money out of his wallet for gas! He definitely didn't have to do that but that is customer service! Amazing!
Update: Once we got home to NY we had to get the car inspected. The first thing they pointed out was that the car had 2 different pairs of tires on it with different wear on them which is bad for an AWD vehicle. The next thing is that the car said that it needed service and that it was 267 days past due for service. Yet, I paid the dealership $2,995 for services like tires, oil change, etc. When I called the dealership guess what?????? Nothing! No return calls, no response, nothing.
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