Nissan Management, I am writing to formally complain about my recent service experience at Hudson Nissan on Route 440 in Jersey City. I brought my vehicle in because it was having trouble starting. Hudson Nissan kept my car for almost two months. During that time, I was first told the issue was the starter, which I paid to have replaced. After that repair, I was then told the problem was the shifter and was quoted an additional $725 to fix it. I explained that I could not afford that repair. At that point, I was told to return the courtesy vehicle—which I had to specifically ask for in the first place—and pick up my car unrepaired. After taking my vehicle to an independent mechanic, I was informed that the shifter was not the problem at all. The actual issue was an electrical problem preventing the car from starting. The mechanic fixed it for $250. This experience leads me to believe my vehicle was misdiagnosed multiple times, resulting in unnecessary costs, excessive delays, and significant inconvenience. I feel that I was pressured into paying for repairs that did not resolve the issue and was given incorrect information about my vehicle’s condition. I am requesting that this situation be reviewed and that I receive an explanation and appropriate resolution for the misdiagnosis and service delays I experienced. Thank you for your time and attention to this matter. I look forward to your response.
Had a great experience. Despite major credit issues Mohammad and his team were able to help us get a 2024 Nissan at an affordable payment. We were in and out in under 2 hours. I highly recommend this dealership. No pressure atmosphere, friendly, and professional.
Thank you Hudson Nissan! Your customer service is excellent. My Nissan Sentra 2025 was brand new and in perfect condition! The entire team worked hard to ensure I did not come in the same way I left out which was in an uber haha! Loving my new ride
I had a wonderful experience at Hudson Nissan. I worked with Walter and he was able to help me with all my questions and even helped my lower my car insurance. Definitely recommend coming here for your next car !
Dealership was great and helpful staff especially Anthony Morcilio was great and helpful also Ramos was very helpful with our paperwork to get the vehicle. Hopefully I can do business with you again
If I could put no stars I would without hesitation. And if my post gets taken down for any reason I will report to the better business bureau with proof of my report to this company. Please do not test me. I Recently had an interaction with the salesman named Andy. The car that was sold to me I had to put out 2 mechanical errors that were not checked or verified and instead was sold to me in this condition before I even paid my first payment. On top of that I was charged for extra work to be done and nothing was done to rectify the situation to my benefit. If something were to happen to me or my family it would my loss because once it left the lot it was assumed that I had a well working car. I'm not one to complain but this was the most horrible experience I have ever had. Will not and will never buy or recommend anyone to this location.
Highly recommend Anthony Morcilio from Hudson Nissan. Very professional, easy to talk to, a good listener and worked with you to make sure you were completely satisfied! I will definitely do business with him in the future!
I recently visited Hudson Nissan in search of a favorable deal on a new vehicle and successfully traded in my 2017 Nissan Murano for a 2026 model. My experience with Jorge Rios was exceptional; he greeted me warmly with a friendly, “Coffee?” The level of service I received was outstanding, and I particularly appreciated his attentiveness to my budget. While car purchasing can often be a stressful process, this transaction was notably smooth. I look forward to our continued partnership throughout the lease period of my new vehicle. Thank you once again to Jorge Rios and the team that facilitated this successful deal.
We had an amazing experience with Walter Lopez! From start to finish, he was professional, honest, and truly cared about helping me and my wife find exactly what we wanted. He made the whole process smooth and stress-free, answered all our questions, and never made us feel rushed or pressured. We absolutely love our new ride and couldn’t be happier with our decision. If you’re looking for a trustworthy and knowledgeable car salesman, Walter is the one to go to. Highly recommend!
Mo was an excellent service provider. We test drove 3-4 cars. All were shown with amazing attention to detail of my families needs and knowledge of the vehicles themselves. I would recommend Mo to any and everyone in search of a vehicle.
At 86 years old, buying a car is not something I take lightly, and I can honestly say that working with Walter was one of the best sales experiences I have ever had. From the very beginning, he treated me with kindness, patience, and genuine respect, which meant a great deal to me. I purchased my Nissan Kicks 2026, and Walter took the time to explain everything clearly and calmly, never rushing me or making me feel pressured in any way. He answered all of my questions thoroughly and made sure I fully understood each step of the process. That level of care and attention is rare these days. Walter was extremely professional, knowledgeable, and honest. He made sure the vehicle fit my needs, comfort, and safety, which is very important at my age. I felt confident and comfortable throughout the entire experience, and I truly appreciated how smoothly everything was handled. What stood out most was Walter’s patience and sincerity. He listened carefully, showed real concern for my comfort, and treated me like family rather than just another customer. Because of him, buying my Nissan Kicks was a pleasant and stress-free experience. I am very happy with my new vehicle and deeply grateful for the excellent service I received. I would highly recommend Walter to anyone looking to buy a car, especially seniors who value honesty, respect, and clear communication. Thank you, Walter, for making this such a positive and memorable experience.
My husband made an appointment for 7am this morning. He is 7 cars deep just to check in. Why even make an appointment? Don’t go here for service unless you plan on wasting an entire weekend.
Buying my first car was a huge milestone for me, and I couldn’t have asked for a better person to guide me through the process than Walter. From the very beginning, he showed honesty, patience, and a genuine desire to help. I purchased an Audi Q3, a car I absolutely love, and Walter went above and beyond to make sure I was completely happy with my choice.
What truly set him apart was what happened after the sale. When the car had an issue, Walter didn’t disappear like many people in this business tend to do. Instead, he stayed right by my side. He helped me, supported me, explained everything clearly, and made sure the problem was taken care of quickly and professionally. It’s rare to find someone who cares that much, and it really meant a lot to me.
Thanks to him, the entire experience exceeded my expectations. He offered transparency, great communication, patience, and a level of customer service that is hard to find nowadays. Every time I get in my Audi Q3, I smile—and I will always remember that Walter made this special moment possible.
I recommend Walter with complete confidence. If you’re looking for someone you can trust, someone who truly cares, and someone who will help you from beginning to end (even when things don’t go perfectly), Walter is the person you need. I genuinely hope many people find him, because professionals like him deserve many customers and all the success in the world.
From start to finish, my experience was fantastic! Karizma was incredibly friendly and professional, ensuring the car-buying process was seamless and straightforward. I highly recommend this dealership to anyone looking to purchase a new or used car!
I just purchased a 2023 Rogue Platinum and I am truly loving the vehicle and this being my first Nissan I am very impressed. The salesman who helped me Charn was very professional and helpful and not at all pushy like experiences I’ve had when buying vehicles in the past. Charn was also assisted by another salesman Charles and he was very knowledgeable about the line of vehicles and was able to answer every question I had. Overall my experience at Hudson Nissan was a low stress and easy process which made me comfortable with my decision to go with my first Nissan and I am sure it won’t be my last. Thank you to Charn and Charles and the whole team that helped in making the purchase of my first Nissan a pleasant experience.
Ask for Walter. I had such a good experience with him. I was honestly a little flat at first because the car I thought I wanted had just been sold but he handled it really well and didn’t make me feel rushed or pressured. He was very patient and actually ended up finding me something even better than what I came in for! Super easy to work with, honest, straightforward and genuinely helpful. I’m beyond happy with my car and the whole experience. Truly recommend working with him! TYSM Walter!!!!
I went there several times until I met a guy named Walter. He was the best; he helped me get a good car and a good deal for me and my daughter. When you go, ask for him; he's a really good person, he cares more about how you feel, and he doesn't charge extra fees. Walter we love you
Just got into 2025 Pathfinder and my sales person was Andy. He was very patient and worked with me to find the perfect trim for my wife. He went as far as showing me 5 different cars to find the one that was the right fit. Very good experience I would recommend to see him for you new or used car needs.
I have been coming to Hudson Nissan since I got my Sentra in 2018. They have always taken care of me when it came to my vehicle. I trust them a lot of him car and would feel weird going to another Nissan dealership. Julian and Josh are the best !!
Outstanding service from start to finish! GARY went above and beyond to help me purchase my Nissan! His kindness, professionalism, and attention to detail made the experience absolutely exceptional. I couldn’t be happier! 12/10 service!!!
My mom and I had the pleasure of dealing with Eugene in the service department. He was so kind and patient guiding her through the registration process. She's older and there are times when she is met with frustration but Eugene was professional and courteous. We greatly appreciate the top notch service.
Words can’t express how grateful I am for the service provided to my sister and I, from start to end I felt comfortable enough to trust the team would look out for our best interest. Thank you to the Hudson Nissan team!!!! We love our new Jeep! Can’t wait to have great memories!
I want to extend a special thank you to Walter Lopez for assisting my daughter with her car purchase at Hudson Nissan. The process was smooth, professional, and stress-free thanks to Walter and Isaias’ support as well as the overall amazing team at the dealership. Truly grateful for the excellent service and care!
I had a great experience at Hudson Nissan for my oil change. The estimated time they gave me was accurate, and my car was ready right on schedule. I really appreciated the detailed video from Aiden, the technician, showing the inspection process. It gave me peace of mind knowing everything was checked thoroughly. Eugene, my service advisor, provided excellent customer service from start to finish. Overall, a smooth, professional, and efficient visit. Highly recommend!
I went to Hudson Nissan to check out a used Hyundai Palisade. Over the course of a week we were able to make a great deal on a 2024 Palisade. Alejandro took great care of us making sure we had all the information we needed, that the car was in perfect condition, and that we were in and out in under an hour. Thanks for everything!
I stumbled upon this dealership due to my car breaking down and it was the best possible thing that could have happened in that situation. I have had the worst car luck this year. My ford was vandalized and then the used car I got was a Lemon. Financially, like many people this year, I’ve been struggling to make ends meet. With all of this in mind, when my car broke down, I decided to take a chance on Nissan by having my car towed there for a trade in on a lease. When I arrived, I was beyond stressed, but thankfully, I was placed in the BEST care I could have asked for. Muhammad Awan is a stellar employee. He went above and beyond to help me and not once did I feel he was trying to just make a sale. He radiated positive vibes and is truly a good person. He hooked me up with the most affordable lease and went out of his way to make sure I was ok and loving the car. He was even willing to schedule phone check in’s on his own free time. On top of this, he was training a new employee named Alejandro who will also definitely be a person to request if you are interested in buying or leasing a car. He was so kind and had the same attitude and kindness that Muhammad demonstrated. If possible, I would give them both 100 stars for being amazing! Thank you , Muhammad and Alejandro, for being incredible people who are also so good at this job! Nissan is lucky to have you and you can consider me a new loyal Nissan fan.
Hey my car broke down and I needed a car the same day. it was on Saturday I was told by my cousin to go to Hudson Nissan. I was helped by Sales representatives Muhammad Awan And he did a lovely job with helping me. Find the perfect car. I recommend him to anyone who needs the help at a affordable rate. he is the perfect guy to work with
Had a great experience buying my Kicks at Hudson Nissan. Every staff member was attentive and patient with me, and I never felt pressured to finalize the sale before I was ready. My salesperson, Gary, went out of his way to find the exact car I wanted and I was delighted with the outcome!
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