Website said something was in stock, associates in the store had no clue even after showing them the location in the app. Lots of workers, just not a lot of knowledge...
An excellent experience all around. Bagita and Ravin personally guided us around the store and made sure we got everything on our shopping list. It was a great day.
This store is complicit of fraud. My pro account and Amex card was used to make a large purchase. Tried to talk to them to figure out who is responsible. Clerk was nasty, refused to help stop this and just hung up the phone. If you have a pro services account know that this store will be complicit in robbing you too
I want to say thank you to Beckita (sp?)! I made a large purchase a couple of days ago for delivery, and though all the way through selecting all the items, the site kept saying it would be delivered, "tomorrow," when it came time to finalize the order and pay, the site suddenly changed the delivery date for one day later. It was crucial that we received the delivery in the morning that was originally signaled, but we had to put in the order regardless, whether it was going to be delivered a day late or not. So once the order was placed, I called the Holland Tunnel Home Depot to see of there was any way that my order could be expedited to the original expected day, which would now be on the same day I called, even though I understood that the delivery was posted for the following day. I explained to Beckita the importance of receiving the order on this day, as it was what the site originally signaled it would be. I understood that they didn't have to honor that, since in the end, we did place the order knowing it would likely be delivered a day later than we wanted and and expected. Beckita explained that for large orders, with larger items, they use a third-party carrier, and it would be unlikely that we'd be able to receive the order before the agreed date. However, she got a couple of her team members to deliver the whole order on the same day, which they really didn't have to do, and SAVED the day. Major props to Beckita and her team. They really saved the day, and went out of their way to accommodate us, even when she could have easily just brushed it off and not helped. Thank you very much, Beckita!!!
Completed an order for a Milwaukee tool kit. I was super excited for the Black Friday deal that I decided to open a Credit Card with Home Depot for this specific item. Then I get a phone call from the store that they can’t find the item, that another store has to deliver it. Ok. Then proceeds to tell me that he can’t do anything about it because it’s sold out everywhere…… but like I said I only opened a CC with them for this item. Then the homedepot employee continue to tell me that there isn’t anything he can do to “Go buy something else”. I clearly wanted this item, not something else. The 1-800 number helped me out, this store needs to do better with customer service.
I called ahead about a moving kit and was told that it would be in stock to walking and purchase, but it was not when I arrived. But, Bridget in customer service was so helpful! She helped me gather the boxes I needed and then rang me up to get the bundle pricethen she helped mark them down up front so that I would get the bundle price.
Thank you Bridget! You save me a lot of time on my apartment move.
I've had great experiences in this store, but had a more negative experience with a recent fridge installation. When I purchase the fridge, I requested a COI required by my building for the installation which happened last week. I've spoken with a few people checking on the status and the last person I spoke with said that my building doesn't require it (that's not true and I see it written on my order confirmation that I requested one). Separately the installers plugged the fridge into a plug that I use frequently rather than the outlet behind the fridge where the old one was plugged into, and I would need to pay to have them come back out and plug it into the other outlet. Definitely not the end of the world that I have to unplug my fridge to use that outlet, but the overall experience left a bad taste in my mouth.
I enjoy shopping at Home Depot, it's my #1 for tools and equipment personally. However this HD was a bit disappointing when I needed help with finding the right PVC pipes for installing an unusual sink. I went in looked around helplessly for what I needed, but was unsure, so I asked an employee, but he didn't understand anything about pipes and told me that wasn't his area, so I went to a lady who the area was assigned to and before I could ask her for genuine help, she gave me such an attitude and told me most people come in here thinking we suppose to know everything in here. In my head, I'm thinking yeah you should have an idea of whatever your section is. If your doing PVCs and such and I ask you about it, you should be able to inform me on it or direct me to someone more knowledgeable, but never, and I mean never should an employee make a customer feel like they wrong for asking something that you should no. You wouldn't get that from an Apple Store, everybody there knows the products in and out and have such great responses to anything you throw at them. So this HD needs to improve on that.
Consistently reliable define whatever random tool or piece of home or lawn Care equipment you could ever think of. It's trusted by contractors of all sorts and is cheaper in general than the competition tends to be. My homie Quan with this location is that there is a lot of traffic trying to leave and enter the parking lot.
Worst experience I’ve ever had buying an appliance or anything else for that matter. I canceled an order, they confirmed with me that the order was canceled. They delivered it anyway, They left it in front of my house without me even be accepting it. On a jersey city street which screams steal me. I had to lug it into my backyard which was no easy task. After numerous calls they . They scheduled to pick it up and never came wasting half my Saturday, and never even told me until I called them. I wouldn’t buy an appliance from this from this store if they were the last store on the face of the Earth
This is what happens when the company get bigger they just don't care about the customer I was waiting for the delivery. The delivery guy called me. I came outside the building. The person say he's going around the block he never showed up again. Then he said that he attend to deliver and we were not there when I called the store and I spoke to the supervisor of the store manager. She told me it's not up to her walking with a delivery Company and she cannot help me regarding that problem so not only I was wasting my day waiting for the delivery to showed up now I have to wait again for a different date for them to try to deliver it. I guess I will time is not value to Home Depot and Home Depot. Employees can lie to the customer and they get rewarded for that.
Avoid this home Depot at all costs they don't want to assist end of the day and when your late they disrespect you and kick you out. I'm willing to dive to Lowe's 30 min before returning to it. Top it off they refused to check me out at the register 9:05 with more then 600 of plumbing and electric supplies
The Home Depot in Hoboken, NJ is impressively convenient, featuring rare indoor, multi-story parking—perfect for city shoppers. Well-stocked and organized, it offers a wide range of home improvement supplies with easy access, making big projects manageable even in an urban setting.
I placed an order for a number of “HDX 27 Gal. Tough Storage Tote in Black and Yellow”
My order was supposed to be delivered this past Saturday. I waited all day only to be told the delivery couldn’t be made that day and will have to wait until the next day. Sunday came along and no order. Told it will come today (Monday). I called again at noon and was told the order couldn’t be delivered once again and was told they’ll attempt to deliver it again by end of today. It is now 7 PM - and nothing so I called again. Now, I am told it couldn’t be delivered and will be postponed until tomorrow.
When we placed the order, I gave them my phone number and building instructions with gate code to access my apartment building in case I was not home. No one ever showed up or called my phone. Delay after delay after delay. And it’s been perfect weather last few days.
I am not sure who’s the supervisor for the drivers/delivery, but this is ridiculous.
Ultimately canceled my order. Why wouldn’t I? Tomorrow, they will tell me the same BS and postpone yet again.
Be aware of the false delivery date/time they promise you if you place an order at this location.
Moving Van review: recommend looking elsewhere (U-Haul perhaps). Check in was unnecessary long - 30 minutes. Blamed on a new system. Van was filthy upon pickup. Tire pressure sensor light kept coming on, causing a bit of anxiety not knowing if the tire was ok. Was expensive too ($170 for 6 hours).
An absolutely horrible experience. I attempted to rent a carpet steam cleaner. The rental center / pro service desk phone numbers were not answered after numerous calls. At the store, after waiting about 20 minutes, employee Shirmian came over to "help". After eye-rolling, she briefly fiddled with the computer and promptly gave up. While there were numerous cleaners available to be rented, she refused to put any effort at all into assisting. Given how horribly rude she was, I left. An extremely disappointing trip, given the employees at this location are usually very helpful.
The Home Depot plants department is a fantastic find! They offer a really great selection of plants at very good prices. Definitely worth checking out for your gardening needs!
We've been going to Home Depot for more than 30 years. Rarely have we experienced helpful employees (except for Jeff in carpets in Arlington, VA!). However, my husband and I received TOP NOTCH customer service today at the Holland Tunnel location by Sweet Tee and Ruben. We were greeted by Sweet Tee when we entered the store and she gave us a personal escort to the upper floor outdoor plants section.
Then, upon checkout Ruben offered friendly service and cut up some garbage bags so we could line our trunk with to cart all our plants home. Also, the Outdoor Plants section is the best we have ever seen! We were blown away by the baskets of mixed flowers and we bought 2 flatbed carts full! First time we walked away from having fun at a Home Depot! Thanks
Super nice and friendly people! I spoke to Paula about my pick up order prior to heading to the location. She was great on the phone and everyone at the store was happy and pleasant. It's rare to see store employees not hating life for being at work. 5 stars in every way!
I have shopped here now numerous times. I can say that the number of helpful employees is extremely limited. Most of them don’t care about the job and are very rude, particularly at the customer service desk. Like, very rude and dismissive towards customers.
I’m finally compelled to write this review now when they refused to do price matching, ignorant of the corporate policy. I showed the price matching policy to them from The Home Depot website, which clearly contradicted their refusal. So basically they’re rude and uniformed. Just be nicer and do better!
Pretty good Home Depot location for so close to the Holland Tunnel. It’s somewhat smaller than some other locations but has everything more or less.
The staff are always pretty friendly. Have taken my dog here many times and he is a big fan too.
Only complaint is that sometimes their website will show something in stock in a certain location in the store, but it’ll be nowhere to be found when you go there.
It’s has options but somehow not as versatile as NYCA ones. Worst was there was no one to pack at the exit and not even a scissor to cut the thread. Some how options were lower than other stores. Couldn’t get much options for packing boxes.
We got our Christmas tree from here this week, and so many branches immediately fell off after cutting the netting off. They seemed to have been cut off, not falling off because they were dead. The trash bag in the photo is full of branches. Just make sure to cut open the tree at the store before bringing it home to make sure all the branches are attached (which we didn’t do). Other than that the tree seems healthy! We will be going back tonight to get a new one.
The Jersey City Home Depot is one of the worst Home Depots out there. The staff is rude, uninformed, and unhelpful. Sylvia at the customer service desk is a prime example. She is lazy and inattentive to customers. I needed a simple thing done, pick up a previously ordered and paid for item, she couldn't be bothered to help at all even though it was first thing in the morning and there were hardly any other customers there. The Home Depot in Neptune is so far superior to Jersey City it hardly seems to be the same store.
This are few projects I did myself last few months. I have a Home Depot pro account now, but this is has been my store choice for construction for over dozen of years!
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