I shopped at this place around 5:30 PM on October 3 using the self checkout kiosk. I’d recommend the female staff to change the profession if she doesn’t even have the patience to help a customer with one broccoli coupon. You don’t have to smile all the time, but you also don’t have to be a racist.
Prices can be good sometimes, but the staff are unbelievably rude. Today the woman at cashier 12 literally ignored us the entire time. I mean she did not look at us once, stayed on her phone, and completely dismissed us even when we asked if she was open, said hello, and started putting our items down. She ignored us so hard that we ended up repacking everything and going somewhere else. Absolutely unacceptable.
Rude. Rude. Rude. Rude. Damn I’m still shocked.
Thanks to the Nice, Friendly and Helpful cashier Shannon, you made my day sweetheart . Please Javonne be like her ,last time you were mean to me and to the elderly Asian man. please be nice to the customers especially the elders .thanks again Shannon
This place has so much potential to be one of the best Shoprites in New Jersey due to the size. However, the main issue is the infrastructure and decor has older vibes. It is large and has a range of products. Main issue is the chaos of the parking lot. It used to be bigger and now it has gotten significantly smaller due to the building next door. The lines need to be streamlined especially during peak hours. The lines feel long. The liquor store is the best part.
I order delivery almost every week. Today I ordered twice and they canceled my order both times! No reason why they canceled in my account. I saw they called me at 1 PM when I was at work but I didn’t know it was their number because it didn’t say on the caller ID. I called shoprite today at 5:30 PM to speak with someone to ask why they canceled my order. She said to me “I can’t tell you because I worked in the afternoon and the order was made in the morning”. Apparently I was supposed to have called them right after they cancelled the order. My order is #6288683. I don’t understand why they don’t have on record the reason for cancellation. Very inconvenient when this service is supposed to be to make it convenient for customers who don’t have time to shop in store. Disappointed and hesitant to shop here again.
This store is definitely convenient and well-stocked, which is great for the neighborhood. However, as someone who lives directly behind the store, the early morning noise from delivery trucks is really disruptive. The loud beeping from reversing trucks and frequent horn honking can be quite jarring — sometimes even physically uncomfortable. I hope the store can take steps to reduce the noise impact on nearby residents while continuing to serve the community well.
I've been shopping at this location for years, mostly out of habit. I'm tired of buying very expensive produce and dairy just to throw it out because it's already gone bad. This location has always sold fruit that is going bad, and lately I'm finding cheeses and yogurt are bad too. I just don't have the time to go back and try to make returns after every trip. I'm moving on to the local Whole Foods and/or Target as they don't do sell rotten food.
Recommend ShopRite Management to consider switch out from King Towing; They were towing car to increase their own revenue despite no one has called them to tow the car.
There are many other Towing Company that can work for other than King Towing
Don't bother shopping here unless you don't have other options. They're building a new ShopRite literally across the parking lot and have stopped caring about the condition of this one. Few things are restocked regularly, produce is old or poor quality, aisles make no sense, and the whole place smells bad.
My mom & I came into ShopRite the other morning & we noticed the manager there was saying very racial stuff to some of the black people inside the store. He shouldn’t work around people with that kind of attitude.
I used to go here years ago, and I used to wonder why they were always weird bugs inside of my cereal boxes every single box package that I literally had to throw it out. This place is weird. The fact that dig as much business as they do, concerns me, I guess people like eating bugs.
Dear ShopRite Management,
I’m writing to express my disappointment with the customer service I experienced at your store today. I was standing in line at checkout counters 4 and 5 for about 5 to 10 minutes. When it was finally my turn, the employees at those counters were laughing and making fun of customers, which I found extremely unprofessional and disrespectful.
To make matters worse, they told me to go to another counter for checkout without a valid explanation. This kind of behavior is unacceptable and reflects poorly on your store’s commitment to customer service.
I hope you will address this issue seriously and ensure that your staff is trained to treat all customers with respect and professionalism.
What a shame that we Latinos bring each other down! I arrived at customer service at 7:30 a.m. after buying what I needed and getting cashback so I could have some cash. To my surprise, I was given a $20 bill.
I went to customer service to ask for change because my baby lost a tooth last night, and I wanted to get home before they woke up to leave money under their pillow.
The woman there was rude and grumpy and refused to give me change. She told me I had to buy something. So we went and bought some gum so she’d give me change, and even then, she wouldn’t give me $5 bills because she said she needed cash for the whole day.
Excuse me? I’m asking—doesn’t a supermarket like this have change for a customer paying in cash?
What kind of service is this?
I usually try not to give negative reviews but as a first time shopper here I will never ever come here again the manger that has a head set on and red twist in her hair she is very disrespectful i didn’t get to grab a cart so one of the workers told me I can grab a empty cart that was sitting in the middle of the lane so it had stuff it I kindly put the stuff that was in that cart into another empty one and the manger whoever she was said what am I doing I then told her I needed a cart she decided to roll her eyes and said you could’ve just asked which I did tell her I did ask and she was very rude and decided to keep giving me a rude look I never felt so annoyed and angry their is way to say things and especially to a paying customer the workers they are horrible there not all but some especially the lady’s near self check out they sit their and brush their hair and gossip the food and produce is horrible I will never ever shop at this location again
Normally I try not to leave negative reviews, but I post this out of concern only. There is a terrible and overpowering smell in the store that CANNOT be healthy, and made me so sick that I had to leave really quickly. I’m concerned about what it could be doing to the people who work there all day, and I really think someone should be sent out to remedy this . Other than that, really friendly and kind employees, and had a very wide selection that is hard to find locally.
For first-time shoppers, those needing assistance, or anyone hoping for a pleasant grocery experience, steer clear of this place. As a regular shopper, I typically appreciate the hard work that goes into running a store, but my latest visit left me baffled and frustrated.
All I wanted to do was purchase some food. Initially, I was confused about where to weigh my items. I asked a staff member, assuming there would be scales at the registers, but there weren't. Seeking help, I approached a polite-looking lady, only to be rudely berated for simply asking "Where?" This encounter left me bewildered and questioning if I had somehow done something wrong.
At the register, things only got worse. The cashier seemed to eyeball my items and gave me an inflated estimate far beyond their actual worth. I didn't bother arguing as I was desperate to escape before facing more hostility for merely existing.
If you're considering shopping here, do yourself a favor and find somewhere else. The experience was anything but pleasant, and the staff's treatment left much to be desired.
I like coming a bit early because the aisles are small. Always has good deals and lots of stock. If you can be flexible with your purchase your cart can be cheap. Today I got 4 Ben and Jerry for $10 and 5lb of potatoes for $3.50. Hope the new location opens soon
Updated- July, 2023.
I got an item without barcode so I requested for assistance, then the staff offered to get another one for me, while I keep waiting and pressing yes for “do you wish to continue shopping?” He came back to cashier with the same item (I think it was the only one left) and “randomly” entered a price. I checked the price with the brand name on app, and saw the actual price, which is lower than the one he “randomly” entered. He was suspicious saying it is different location, then I switched to the right place to prove him the price. During this time, he even dropped the item without saying sorry. At least, I purchased with the correct price at the end, but felt disappointed and being fooled around.
I think the items display could be more organized and the carts in this location are really awful, they are in different brands or sizes, so sometimes it’s hard to pull out a cart. And mostly there are some up side down or looks problematic carts in the entrance of the store. The staff are willing to help but looks not quite motivated.
What a shock to see construction goin on..,haven’t shopped here in a year. Always to much traffic. Not good prices etc. well this visit was just as disappointing as before. Store is not organized well, it’s kinda small compared to other ShopRite’s and they don’t have a good selection of items. The setup is just to messy. I highly recommend other locations. This is good for just a few items if they have it.
PROS
1. Good Prices.
2. Multicultural Produces and Products.
3. I LOVE their ShopRite brand Big Bag of Mixed Frozen Fruits. So HELPFUL for my Smoothies or Juices.
4. Awesome Live Plants section.
5. Friendly Staff.
6. Delicious Tres Leches Cake Slices and Affordable. Next party I'm ordering a whole tray!
7. Great Quality/Super Affordable of Beef Neck Bones (For cooking Caribbean Style or Soul Food Style Oxtails Substitute) Since Oxtails are Expensive in America...
8. Lamb Neck Bones are Great Quality/Super Affordable too for Curry Lamb or Lamb Stew...
9. The Best Italian Rainbow Cookies or for some Cakes in Jersey City. Hands down!
10. Apple Snail Danishes are Deeelicious.
11. Guava and Cream Cheese Snail Danishes are Deeeeelicious.
Gooooooo ShopRite!
ShopRite Of Metro Plaza is probably the only supermarket in or near downtown Jersey City. This is a 7-10 mins walk from the Grove Street path station and about 12-15 mins walk from the Newport path station. You get everything from biscuits to meat to fruits to Vegetables here. They have a wide variety of spread and the vegetables and fruits are always fresh. It has a bakery where they bake fresh muffins and different breads. It also have a section for fresh meat and this sometimes had a pretty long waiting especially on Sundays. The liquor store is the life saves and the prices here are comparable to Super Buy Rite and had a lot of spot offers which is great. Overall we can get everything here for our day to day needs.
ShopRite of Metro Plaza is downtown Jersey City’s only major supermarket and meets that responsibility handily. This grocer’s strong suit is it’s excellent value and great selection. It’s shortcomings are long cashier and deli lines during peak hours.
Located only minutes from the Grove St PATH station and downtown area, and with plenty of (free) parking, you won’t have a hard time getting to or from this spot.
The store can get quite busy but if you can avoid Sunday afternoons, or the few days leading up to a holiday weekend, then you‘ll meet little resistance. They’ve recently added self-checkout lanes to address cashier congestion, and it’s done a good job. Expect to occasionally encounter above average waits at the deli or seafood counter.
The store offers a wide selection of pretty much everything, as you’d expect from a major supermarket. They also have a generously sized liquor store, as well as a whole food/healthy food aisle.
Overall I highly recommend this grocery store as it’s the only truly affordable option in downtown Jersey City. While boutique spots like Sprove (a few blocks down the street) routinely mark up items as much as 100%, ShopRite is almost always fairly priced. Just be prepared to wait a bit longer in return.
This is for CDL drivers making delivery to this place. It's easy place to make delivery. Roads are wide enough to maneuver. Also docks are easy to back in if those small delivery trucks are not there.
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