I wanna say what great customer service I had doing my last pick up order here from the associate, Mina G! Thank you so much, as well, it was inclement weather and he still did his job with a smile thank you Mina G!
It's a pretty decent BJ's, but unfortunately it's supposed to shut down once the new apartment building is completed across the street. It'll be missed, but I don't know if there is another BJ's nearby. I guess there is a Costco not too far away.
I had a disgraceful experience at this BJ’s location. I purchased a jump starter on 12/27 and attempted to return it with a valid receipt/invoice the following day. I was met with extreme hostility and aggression from a manager named Tamana E.
She was unprofessional, loud, and disrespectful from the start, shouting at me in front of other customers. She refused a legitimate return despite me having my physical receipt, claiming I couldn't return it because I’m not a member—despite the fact that BJ's allowed the purchase and provided the invoice.
I have contacted corporate (Case # with Caleb), and they promised a resolution in 3 days, but they have failed to follow up. If you are a non-member using a pass, BEWARE. They will take your money but subject you to harassment if you try to use their return policy. I am now forced to file a complaint with the NJ Division of Consumer Affairs and my bank. Avoid this location until they retrain their management on basic human decency and NJ consumer law.
It’s a bit annoying when things get marked down the employees will take all the items out for all the workers there .. it’s so bad and they don’t hide it once a lady was shopping for an online order ..scanned an item saw it was marked down she was yelling on the walkie to notify the others at that point she didnt even need the walkie and cleared out the whole shelf when I asked if I could have one she said no they are all claimed. .. when you tell the manager he says it’s not a policy that they can not ..it’s just like the Walmart in Bayonne
I really love to do shopping in bj but today when I try to talk polite about returning some kids snack has some issue and I go in customer service and she scream at like jst put here get new one that’s it I told if other packet also same can u help me she is dark skin but I didn’t try to knw her name next time for sure and pls we are bj member speak politely or go home don’t do job if u cannot speak nice
whoever buy the Haribo Goldbear Gummi Bears, 12 ct. please make sure it’s not expired we buy it and it’s expired 7 months ago and also we still wants it and get another it’s also expired when we brought it the shelf is full now it’s empty if you buy it please check, Consumers shouldn’t have to deal with expired products. Please check before buying.
Worse produce than Costco (irregular cold chain, the product isn't as fresh). Worse product selection than Costco. Randomly runs out of stock of important staples (chia seed, Quaker granola).
As far as BJs goes generally, even their mobile app is worse than Costco, requiring extra taps to get to the membership card.
I ordered a birthday cake for my son’s party from BJ’s, and the order was confirmed in advance. But unfortunately, they canceled it at the very last minute without any notice or apology! This completely ruined the party and deeply disappointed my son who had been looking forward to his cake. Extremely unprofessional service with zero accountability. I will never rely on them again, and I strongly advise others not to trust them with important occasions.
Beware: Loyal BJs customers with valid reciepts can still get their car towed in the BJS parking lots anywhere — and they won’t help you.
I’ve been a loyal BJs member for over a decade, spending over $12,000 every Year! there during that time. I always believed they valued their customers. Unfortunately, I learned the hard way that they absolutely do not.
After shopping at BJs (I had my receipt in hand), I came out to find that my car had been towed from their parking lot — by a sketchy towing company that clearly targets families and unsuspecting shoppers. To get my car back, I was forced to pay $182 in cash. On top of that, I had to travel several miles to pick it up. Which was difficult without any transportation.
When I called BJs for help, they simply told me to “call the towing company.” Meanwhile, the towing company told me to “call BJs” to understand why this happened. It’s a complete runaround. BJs essentially washes their hands of the problem, leaving customers stranded and on the hook for outrageous fees.
Let this be a warning: even if you’re a paying customer with a valid receipt, your car can still be towed from the BJs lot. There is absolutely nothing you can do to stop it, and BJs will do nothing to help you afterward.
After spending over $12,000 with them and trusting them for years, this is how they treat loyal members. I will never shop at BJs again, and I urge anyone considering it to think twice.
⸻ I have BJs an opportunity to respond before posting this review and they looked up the purchase I made and I have all records of the events that took place.
If you ever need to be refunded from this company good luck. Also pay cash not card. Someone there took my info and preceeded to order a tv for themselves. I usually check my account and stopped that fraud from occurring. Still waiting for my refund. They said they see I was refunded but my bank assured me it wasn't. Now they say they have to have me wait 6 to 8 weeks more. Seriously don't pay with card here not trustworthy.
I finally got my refund but it was mailed to me as a check and 5 months later.
If I could give zero stars I would. I did a pick up order half the stuff that gave me was either spoiled or expiring within days and now bjs is giving me a hard time about a refund for those items I even offered to bring them back to the store. I will be taking my business back to Costco
I bought TurboTax software from BJ’s, but when I tried to use it, the activation code had already been redeemed. I went back to the store to return it, but they refused to take it back—even though the product was clearly unusable. I reached out to customer care for help, but the response has been extremely slow and unhelpful. Very disappointed with both the product handling and the customer service. I expected better support for digital products. Would not recommend buying software from BJ’s.
Returned to this BJs almost after 8 years to do a pick up since I was in the area. The parking lot has shrunk due to construction nearby. Difficult to get spot on weekend peak hours. This BJs has only 3.5% (half) NJ sales tax.
The club is huge, has all the regular electronic, grocery, bakery, household goods. It’s relatively clean and organized. Self checkouts are fully functional. Lines were moving fast. The pick up was little slow. One person was attending both in store and curb side pickups. I had to wait few minutes even though I saw the associate prepare my order but he ran outside to drop off the curbside order for another customer.
shopping carts are terrible!! 2 out of 3 are broken. There is no one inside to ask questions or help you when you can't find the product. The product range is small and of poor quality. Comparing it to Costco would be disrespectful to Costco. There are not enough employees and the ones that do are indifferent.
Love how convenient the pick-up is. They bring it straight to your car. Only thing is that you should check your eggs before they leave. There are broken ones in the shelves and workers pick them up without knowing.
Shopping carts are defective mostly. It was a quick shopping. Price is higher than Costco. There was not much line in the cash out. Employees were friendly.
1. People are obviously buying in bulk, but management can’t even provide some functioning carts for better shopping experience.
2. A cashier double charged us for an item and the checker didn’t even bother to inform us, so better to check your receipts before leaving the place as they cannot work w complete integrity!
3. Bread loaf doesn’t have expiration date, so it can placed on a shelf for a month?
I recently had the pleasure of being assisted by John, a cashier at BJ's, and I must say, my experience was nothing short of exceptional. From start to finish, John exhibited professionalism, efficiency, and a genuine dedication to customer satisfaction.
Upon approaching the checkout counter, John greeted me warmly with a friendly smile, instantly putting me at ease. His positive demeanor and attentive attitude made the entire transaction process seamless and enjoyable. Despite a busy store environment, John remained calm and focused, ensuring that each customer received personalized attention.
Not only was John efficient in scanning and processing my items, but he also took the time to engage in polite conversation, making me feel valued as a customer. His product knowledge was impressive, as he effortlessly answered my inquiries and provided helpful recommendations.
Furthermore, John's attention to detail was evident as he carefully checked each item for accuracy, ensuring that my purchase was error-free. His commitment to excellence truly sets him apart as a standout employee at BJ's.
Overall, my interaction with John left a lasting impression, and I left BJ's feeling thoroughly satisfied with my shopping experience. His exceptional service, coupled with his friendly demeanor, has undoubtedly earned my loyalty as a customer. I highly recommend John to anyone seeking a pleasant and efficient checkout experience at BJ's.
Had such a bad experience with them today that I canceled my membership!
They always check your cart when you leave, well known while other places don't do it. Today, the rude lady on the exit after two years that we are buying there decided to take all the stuff from our bags like we are stealing from them. I was shocked !
I went to the store manager and she said she is allowed to... If that's the attitude , fine by me. Canceled my membership, and I'll buy my 400$ weekly groceries somewhere else.
BJ's is a wholesale shopping club and this outlet is based in Jersey City. This always has some great deals on stationary and home office items. You get everything you need under one roof starting from garden kits to sleepwear to bakery and gifting cards as well. There a lot of inhouse brand items which are really good and comparable and a whole lot cheaper than the standard brands. It requires a membership which was traditionally $50 but now due to the pandemic one can get it for as low as $20.
This is the place where you can get goods at the cheapest price. They offer wholesale price so it would be cheaper than any store in the area even with the discount coupons especially the adjacent ShopRite store. The only catch is you need to buy the goods in bigger quantities as well. The quality is the same, it is still top notch but the price is really way lower than any store in the area.
Very good range of categories available in the store. Price wise a little expensive if compared to Costco and Sams. Less home appliances, no liquor section, clothings being same for more than 6months and very limited ones. Their own brand Wesley products are good though, which is why little expensive never makes a difference.
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