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7:00 AM - 7:00 PM
7:00 AM - 7:00 PM
7:00 AM - 7:00 PM
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9:00 AM - 5:00 PM
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Working Time and Location
Helping our neighbors since 1926, Firestone Complete Auto Care is your one-stop shop for your vehicle needs - from standard maintenance to tires and repairs. Discover exceptional auto care service at Firestone Complete Auto Care in Jersey City, NJ located at 70 Nj-139. From tire sales to maintenance and repairs, we offer comprehensive solutions for every make and model. Keep your vehicle running smoothly with services like oil changes, brake inspections, and engine repairs. If you're a Jersey City resident and want to experience reliable and affordable auto care tailored to your unique needs, schedule an appointment online and or visit us today so our expert team can take care of your vehicle and get you back on the road.
Monday
7:00 AM - 7:00 PM
Tuesday
7:00 AM - 7:00 PM
Wednesday
7:00 AM - 7:00 PM
Thursday
7:00 AM - 7:00 PM
Friday
7:00 AM - 7:00 PM
Saturday
7:00 AM - 6:00 PM
Sunday
9:00 AM - 5:00 PM
What clients say about Firestone Complete Auto Care in Jersey City (NJ)
Great team at this location! The team here has sorted out two issues with my car that other shops dismissed or couldn’t figure out but the issues were causing trouble for me. They also were very helpful explaining the issues and my options. Always reasonable prices and good communication around scheduling etc. Highly recommend!
Phenomenal service! I got a flat tire while traveling out of state and couldn't find a replacement anywhere. The team here was fantastic—they got me in right away, expedited the entire process, and were incredibly helpful in keeping the costs down. They had us back on the road ASAP. Highly, highly recommend this shop!
I had a 1:00 PM appointment at Firestone and arrived right on time to drop off my car. I was told it would be ready later, so I gave them plenty of time and came back two hours later — only to find out that absolutely nothing had been done to my car. No updates, no communication, and no explanation for why my scheduled appointment was completely ignored.
What’s the point of making an appointment if they’re not going to honor it? I understand things can get busy but at least let customers know if there’s going to be a long delay. Totally unprofessional and a waste of my time. I won’t be coming back.
While there was a bit of a wait, they were no actual issues with the repairs , the staff were great and the facilities were comfortable especially the wifi
This place is no frills - I've been in contact most recently with Paris, who was extremely accommodating. They are quick and get the job done correctly. TRUST WORTHY service!!
I love the gentleman who run this Firestone. They all treat me with kindness and respect. I’ve been visiting this Firestone for years, and they can always squeeze me in to make sure my car gets fixed in a timely manner. They are extremely knowledgeable and make sure my vehicle keeps me safe.
This place used to be great I’ve been bringing my cars here for over ten years and I had nothing but great things to say about them but in recent years the service and customer service has declined greatly, I recently brought in my car for new tires and alignment, but during this process the gentleman that was supposedly in charge had a very non approachable attitude and after they installed my tires I realized they had scratched all four of my rims on the Balancing machine and after I brought it to there attention they said they would get back to me about a resolution but they never did and when I reached back out to them there response was that they don’t have a store manager and no one there had the authority to resolve the issue. Ok so what can I do? I guess nothing because they told me that no one at this location has the authority to resolve the situation. So I guess they can damage your property and you can’t do anything about it. Thanks a lot Firestone. Sincerely a long time customer.
We were from out of town with a flat tire and the men here were so amazing at getting us back on the road to Virginia. 10/10. Harris is one in a million. You need to make him a manager or something. He’s professional, kind and keeps you up to date on when they’ll get you out of there. We got a new tire in 30 mins. Thank you so much guys! Come see them
I'm driving through the tunnel from NYC and my Hyundai Sonata is overheating. As I make it into Jersey City, white smoke starts to appear from the hood of the car. It's Sunday, around 3pm and most Mechanic Shops are closed. My wife finds Firestone, we give them a call and they said bring the car in. Won't be able to look at it the same day but would take a look at it the next day. The drop off was easy. The next they looked at the vehicle and advised I take it to a hyundai dealership because they might be able to help more if there was a recall or car is still under warranty. When I showed up to pick up the car, I was surprised that they did not charge me a dime because they couldn't perform any work to help me, only diagnose the problem. Rare do you find a company this honest and helpful. I'd come back to them just because of this. 10/10 experience with Firestone in Jersey City.
Thank you, Ahmed and Parris, for exceeding my expectations on the EXCELLENT services you provided today. Your professionalism and honesty are greatly appreciated. It's comforting to know that there are still good people in the world, but most specifically in the auto care/repair business.
I 100% recommend that anyone needing any kind of auto care bring their vehicle to Firestone in Jersey City, located on Route 139. This Firestone location has an A-Team group of mechanics and technicians.
I am happy that I found this place after I was towed in with a flat. These men were so attentive to me and everyone else that was there. I will be back hopefully just for maintenance visits but if I have a flat, I trust them to do a good job as they have done for me today.
I had a great experience at this location. My car was serviced quickly and the customer service was great, very communicative. The only issue is that when booking your appointment online, it apparently doesn't notify the store, despite confirming your appointment. I felt bad for the guys at this store dealing with that but they were great and took care of what I needed. Would visit again.
Service was quite slow, and the staff couldn’t clearly explain anything when I asked questions. I didn’t feel they were professional or patient, and it felt like they were more interested in pushing part replacements than addressing the actual issues.
Huge shoutout to the Firestone team, especially Paris at the front desk and Daniel the mechanic. I came in for a wheel alignment and tire rotation, and not only did they handle it with speed and precision, but their personableness and professionalism were next level.
Paris was incredibly warm and welcoming, and Daniel took the time to walk me through every detail of the service. I didn’t just get my car tuned up..I actually learned a lot in the process. They even recommended the lifetime alignment plan, which turned out to be a great investment. No pressure, just honest guidance and top-tier service.
My wife and I are now fully set for our upcoming road trip - riding smoother than ever. Firestone is seriously killing it. I had to write this review because experiences like this are rare. Thanks again to the whole crew!
Had this experience a few months ago but never posted. Just want to put this up so anyone with a nice car can avoid this location.
The tech took my car (BMW M3) for a joyride.
I purchased an alignment service. I understand that after an alignment the car should be taken for a test drive, but this was not just any test drive. Upon watching the footage from my dash cam, I was met with evidence of the tech making aggressive downshifts and traffic maneuvers, with hard acceleration, cutting off other vehicles, and weaving through traffic, switching lanes.
When I confronted the store manager, he was apologetic, but I never got an apology from the tech, who was standing right in front of me, insisting I was making it up. I specifically mentioned that while I may not care enough to escalate the incident, others may be willing to.
Additionally, they wrote on my shop receipt that I needed new spark plugs. My spark plugs were done recently. Upon pulling up my service history, they saw this record and removed their recommendation from my shop receipt. I recommend caution to anyone not mechanically inclined. This store will try to sell you things you don’t need.
All in all, it’s not Firestone as a company’s fault, because I have went to other locations and have had pleasant experiences. Just avoid this one.
I was visiting Hoboken and got a screw in my tire on Saturday. Called firestone at 4:30 on Saturday and brought car in. Chris looked at car right away, pulled out screw and let me leave car overnight to see if tire was leaking in morning. He discovered 2 nails in the other tire the next day when inspecting the tires. He was able to replace 2 of my tires before 11 am on Sunday. I have always gotten my tires from Firestone and given the excellent service I received at the Jersey City location, I will continue to do so. Chris provided especially excellent service and everyone at the location was very friendly.
The people who work here were cool and helped me with my tires. It took a little while, but I told them I wasn't in a rush and they were having a busy day. It was a little more expensive than local tire shops I've been to, but I liked that the tires had a low-cost warranty, and Firestone is nationwide. I usually don't spring for warranties, but there is a lot of construction going on in this area, and they will do free patches in the future if I run into more nails. I also liked being able to pay with a card, as some of the other local shops I was looking at were cash only.
Called for estimate, guy asking me 1000 questions, all personal details. Why you drove away customers, just give them rough approximate. You might have done 1000 of car services. Don’t you know how much it might cost. You don’t need to give exact figure. Just give them rough between this to this. Called another auto service, in a minute they gave an estimate. Now I am going to that auto service. I have positive opinion on Firestone company, because I previously got car fixed. That’s why giving 3 star. But these small things just drove away customers.
Anderson and the team at Firestone are the kind of crew you hope to find but rarely do. I brought in my 2012 Kia Soul after a bizarre limp mode episode — engine wouldn’t rev, dashboard lit up like Times Square. Turns out it was a crank position sensor issue. Not only did they diagnose it quickly and get me back on the road, they replaced it free of charge.
In a world where most places will charge you just to breathe near a diagnostic machine, that kind of integrity stands out. Anderson has always been thoughtful, clear, and honest every time I’ve worked with him — and the mechanics behind the scenes clearly know what they’re doing.
The car runs better than ever. Shoutout to the whole crew — solid humans, solid work. Highly recommend.
I’m only giving 2 stars to prevent Google to hide this review. I would give negative 100 stars if I could. Did a through inspection 3 weeks ago and they told me it’s all good and good for a road trip. The battery died then. Anderson is the supervisor of this inspection and the inspection report he provided says “visual ok”. Does this look like “visual ok”? And when he handles my complaint, first no one contacted me in 7 days, then I sent a second email, then he sounds irritated and blamed me for “why only file a complaint on him”. Unprofessional!!! Just reevaluate your staff! Worst mechanic experience ever.
We had a great experience at this Firestone location. We needed a tire replaced on our rental, and the manager, Anderson, went above and beyond to explain what was best for our safety. He even helped us get another rental so we wouldn’t have to drive a damaged and dangerous vehicle.
Thank you for all your help!
Review: The Worst Tire Service Experience Ever!
I purchased 4 tires and paid $109 for installation through eBay. I scheduled an appointment for 9:00 AM this morning at this location, expecting professional and timely service. Unfortunately, my experience was far from that.
I arrived at 8:50 AM, checked in with Emilio as instructed, and immediately completed the CarAdvise check-in process. While the CarAdvise app confirmed the approval, Emilio repeatedly claimed they hadn’t received it. Despite my requests to refresh or check again, he ignored me, forcing me to contact CarAdvise support myself. After over 30 minutes of back-and-forth, CarAdvise had to call Firestone directly to explain how incompetent their staff was (see photo).
Before the approval was acknowledged, Emilio told me I might have to wait longer because the installation was supposedly “free,” even though I had already paid $109 upfront on eBay. He then informed me the installation would take up to 2.5 hours.
To make matters worse, instead of starting the job immediately, Emilio and his coworker (possibly Jose) decided to have breakfast in front of me! This level of unprofessionalism and disregard for customers is unacceptable.
Finally, when the installation was done, I discovered they had replaced my tire caps with broken ones. See the attached photo for proof.
Bottom line: The most unprofessional, disrespectful staff I have ever encountered. Emilio and his team lack both competence and customer service skills. Avoid this place at all costs!
I should have had my 8 year old son change the wheel bearings in my car, because maybe then I wouldn’t have the horrible experience that I’ve had at Firestone. I originally took my bmw X2 here because of a sound that I was hearing. They told me that I needed to change the wheel bearings which cost almost $900 and my brakes $1300. My warranty covered the wheel bearings. I told them I’ll change the brakes at another time. A few days after bringing my car here my car started making sounds again. I then took the car to bmw, which told me that a very important bolt was missing, and that the last place I took the car, had to forget to put it back. After this incident my car basically fell apart, I mean axel on the floor. I went back to the manager Anderson Cruz, and he flat out told me he is not fixing the issue! BMW also said that the brakes were 90% new in the front , and brand new in the back. I didn’t even need brakes. They also told me they couldn’t do a wheel alignment even though it was necessary after changing the bearings. My next step is to take them to court as this issues caused over $5000 in damages. Stay away from this horrible place! If I could give negative 5 stars I will! Liars , scammers and don’t care about their customers.
I should have taken my car to a kindergarten class for what I got.
Booked an appointment online for drop-off Friday morning at 7AM (2013 Volvo S60). It's my daughter's car, so trying to do some work before taking it back to her at college.
So.....Dropped off at 706 AM. Verbally asked for tune-up, oil change and to assess why my check-engine light was on. At 717 AM, I received the emailed work order. OK....I would like to say, I did not thoroughly review the work order. That will come into play later. BUT having heard nothing around lunchtime. I called at 1:02 PM to ask what the deal was, I had gotten no call to understand my diagnostics and align on a plan. They said it was JUST being hooked up for Diagnostics.
Having heard nothing yet again, I called back at 5:07 PM only to be told, I needed to take it to a Volvo dealership because it was an electrical issue. I said OK well what about my oil change????!!!! They were like you didn't ask for an oil change. . Which I did verbally when I dropped it off. They said well you didn't in the online appt request. . Right, but I asked for it when I dropped the car off.
I'm like...so it took you all day to tell me you couldn't help me???? Pls just change my oil.
Then I got in the car, no oil change sticker. I go back in like where is my sticker???? Instead of removing the OLD one, they just put the new one up.
Like the service and attention to detail is zero.
I take responsibility for not seeing that the oil change was missing from the work order. Nonetheless, this was not an All Day service.
Anderson and his team at Firestone always go above and beyond to provide excellent service to everyone who walks through their doors. Traveling on business, your worst nightmare is getting a flat tire in your rental car. When this happened, Anderson went above and beyond to help resolve the situation. He and his team are kind, timely, and very knowledgeable. I would recommend them to anyone!!
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