Windham Auto Sales, Inc. in
Derry Township (NH)

I had a problem with my 2011 toyota tacoma double cab trd I had bout from Windham auto with a 30 day warranty had the truck for 2.5 months and found a broken leaf spring called, they looked at it my sells guy told me to drop it off Sunday night I picked it up Tuesday afternoon to find both sides changes.They fix's my truck know questions asked that was a total of $1075.50 that they paid to fix's my truck, The owner Mike said my it right,,I'd like to say thank you to the owner Mike and the sales team of Windham auto sales thank you very much for all your support and being there for me in my time of need.When the time comes if I need or a family or friends need a vehicle I will be sending them to Windham auto, This is a great place to get a vehicle i give them a 100% Satisfaction Great Place 👍

I had an absolutely amazing experience working with Jimmy at Windham Auto Sales! This was only my second time ever buying a car, and he made the entire process not only smooth but truly enjoyable. From the very beginning, Jimmy was professional, personable, and incredibly informative. When I arrived, he greeted me by name and made me feel immediately welcome and comfortable, never rushed, and always willing to answer every question I had. He stayed in touch throughout the week, gave me all the information I needed, and made this a smooth and educational experience. I bought a Mitsubishi Outlander that was clean, clearly well maintained, and exactly as described. I drove it all the way back home to Maine and it was a smooth, solid ride the whole way. If you’re looking for a stress-free, trustworthy car buying experience, ASK FOR JIMMY. He goes above and beyond and truly cares about his customers. I couldn’t be happier with my experience or my new car-highly recommend! 🚗✨

Polite, friendly, professional, and didnt push us into buying at all. Original salesman was Jimmy who was awesome let me take my time looking around. Today(2/12/20) i completed my purchase with a gentleman named Steve Isabelle. Steve was awesome! Steve was even joking around with my son who is 4 while we did the paperwork! I will definitly be back and will be recommending you guys to everyone i know. Update brought my van in for some work to be done and as usual nothing short of an amazing experience Thanks again to Mike and his staff for always making every encounter smooth and easy. If could give you more stars i would do it. UPDATE: my husband has purchased a jeep through them. This will be 3rd time in 6 months we are making repairs. With that being said please KNOW they dont offer loaners or help with rentals at all. Expect to be without a vehicle while they repair your's especially for potential warranty claims. They say they understand but clearly don't! This policy really needs to be reevaluated. As a result I will be warning all my friends and family as well. I will continue to update my review.

Fraudulent Practices – Do Not Trust This Dealership On June 13th 2022, I purchased a 2015 Subaru Impreza Sport from Windham Auto Sales at 164 Rockingham Rd Derry, NH 03068. I recently went to another dealership to potentially get a new car and trade in this vehicle. I was offered $1500 as trade in value. I was very confused as I paid $16,800 and the vehicle only had 85k miles on it. It was then explained that my car had a branded title, in essence it’s a LEMON. I called the bank that financed my vehicle to find out what the title said and sure enough it said it was a manufactured buyback. I called Windham Auto Sales and tried to speak to Michael Demers (the owner) but he “wasn’t available”. I spoke to Jim Tokanel, the original salesman who sold me the vehicle. I asked why I was never informed that the car had a branded title. I explained that had I known, I would have chosen another vehicle they had available. Jim proceeded to laugh and say “the car isn’t a lemon it was a clean title I had you sign”. I asked how they can fix this situation and he said he “doesn’t know what to tell me because he’s not the owner”. They told me the owner will call me Monday but he never did. I called today and was told he still isn’t available and he won’t be available until next Monday. I asked why I was told last week that he would call me Monday. Jim said he “didn’t know”. I asked if they can do anything to help me and he said “I mean you can come down and we will take your car as trade in on another car”. At that point I said please just have the owner call me and ended the call. I’m writing this because I want the people in my community to know that this dealership and Michael Demers can not be trusted. They never disclosed that they were selling me a LEMON. In New Hampshire the dealership must disclose, in writing, that the vehicle has a branded title and the buyer must sign it. They had me sign the ORIGINAL TITLE so they didn’t have to tell me it was a LEMON. They are a deceiving and fraudulent practice. Don’t waste your hard earned money and end up in my situation.

Mike and his team are always there, accommodating if there's an issue and responsive. Our family has bought 3 cars from Windham Auto and they work with you, even if your credit is not perfect, to find as reasonable financing as they can for you. Times are hard and dollars don't stretch anymore so I appreciate these guys. No junky cars on their lot.

So I bought my wife a Honda CRV they inspected it and passed it before we left and finished the sale. It was driven and wife says tire air light is on.. I thought put air in it and it will work itself out and hopefully the light will turn off. A week goes by lights still on so I called this pace us and told them the issue.. we left your lot like this just figured it needed some air as it sat on your lot for who knows how long and it never went off... they told us sorry we can't help you. You probably drove amd got that nail and I know not so. This might be my own fault here... but a good company would help us out as we just bought the car a week ago... why would you pass an inspection with the air pressure light on that's aweful and then not fix this issue... this place is had dead batteries on a bunch of cars when test driving as well so I know not every vehicle on the lot was perfect... avoid this place if you can 🗑 🚮

This was my first time at Windham Auto sales and I know it won't be my last either as it was a very smooth process. My salesperson was Jimmy Jr. Very knowledgeable and professional. He let me test drive the vehicle and answered my questions and the price was right from the start so I didn't even need to negotiate. Thank you again, Tommy. 🙂

I rarely write reviews - especially negative ones - but the owner won’t even call me to try and make it right!!! Terrible experience. Traveled 100 miles Purchased a used Jeep - got it home - wouldn’t pass inspection. Took it back - supposedly fixed the two issues - only temporarily and still wouldn’t pass inspection. Had local shop make repairs rather than driving another 200 miles round trip - alerted Windham - “send us the invoice and we’ll speak with the owner” Crickets!!!! Have put less than 100 miles on it since then and it’s back in the shop with another 2000 dollar estimate to repair. I don’t mind some expense when purchasing a used vehicle - but this has been ridiculous - did they not do an inspection? Customer service ??Integrity ?? None.

I love my new car! Can’t say enough about the treatment and effort put in by Jimmy Jr. I initially came in and met with Justin who made sure to give me the space and time to appreciate the car and not feel hovered or pressured into a buy. Then, when I came in the following day, Jimmy offered to help me out and made me feel really comfortable from answering my incessant questions to making sure I got the best deal possible. Buying a car is so stressful and he made it really exciting. Thank you!! Please get him a coffee for me.

UPDATED WITH 90 CHECK-IN I had a great experience working with Jim and the team at Windham Auto Sales. We were looking for a car for my son, and found a Mazda 6 at a reasonable price, with good miles. There were a few mechanical questions that came up during the sales process, and Jim made sure everything was fixed prior to the sale. Additionally, a brake issue came up after the sale, but Jim brought the car back in, had their mechanic look at it, and ended up replacing the rear pads/rotors as covered under the 30 day / 1000 mile warranty. I would definitely recommend Windham Auto Sales to anyone looking for a straight forward car buying experience. 90 UPDATE: Our car is running great, no issues. Very happy with our purchase, and will continue to recommend Windham Auto Sales to anyone searching for a used car.

This place is Awsome I just got a 2015 ford edge a titanium got an amazing deal after I bought a different car I had it for two days and I didn’t like the first one I got and I was so scared I was gonna be stuck with it. They let me switch it out after two days of having it. Love this pjs d if you need a vehicle or want to trade in yours this is the place to go. Thankyou Jimmy!!!!😀😀😀😀

Jim was the salesperson we dealt with. He was very attentive, informative, but not pushing. In no way did we feel pressured. The buying process was relatively easy. The Honda Insight we purchased did display an issue within warranty. They worked with us to get the issue resolved. Trustworthy.

We bought a manual 18 versa from Jimmy jr., When I go into a dealership I usually expect the worse, because there are a lot of bad ones, but this was a very good experience. Honest and fair, did what they said when they said it, couldn’t be happier with him. I waited for the month to be up before reviewing in case something came up in the first thirty days to see if they’d stand behind their warranty, and when it needed a battery and a computer update they had it done in a few days. Highly recommend

Had to buy a car for the first time in 20yrs. Watching news, economy, how car dealerships are bad! Well I found a gem. Windham auto treated me with respect, kindness, and respect. No hidden fees. answered all my questions. Plus bought the best car I've ever had. Just have to go back to figure out all the new fangled gadgets invented in the last 2 decades! THE BEST!! Just went back today. They took the the time to show this stubborn woman how to use the new gadgets. Love them more!!

DISCLAIMER: I did not end up buying the vehicle I looked at, so I'll just be laying out the communication and test drive experience. I found a vehicle that they had online and reached out. They were super communicative and flexible, as I was traveling kind of a distance. I was given a rundown of the vehicle and allowed to test drive it on my own for quite a while so I felt confident about my choice. The dealer was able to answer all my questions and did so very generously. There was no hard sell which I definitely appreciate as a woman who gets stressed out looking at cars. I will be keeping my eye on their inventory, I found the experience overall very positive.

I bought a 2015 Suburu Impreza with 71K miles on it, from Justin. It was from a dealer in MA. It needed a ball joint, a tire and exhaust repair, which they did under warranty. Don't go expecting them to do your job as a buyer, understand what you're buying and what typically goes bad. Understand that you're buying a used car and they're very professional. They do volume sales - 100's of cars, 1 mechanic's bay - do the math. My daughter is happy with the car.

Jimmy was excellent in helping me out with a repair needed for the Toyota Corolla I bought from them on the 11th of November 2022. Very personable, fair pricing, and a good staff whose repairs are just as good as the men involved with doing them. Highly recommend for someone looking for a good car at a decent price!

Not liking what's going on so far. We've owned the car for 33 days. The the alternator went. To anyone who buys a used car. Do yourself a HUGE favor get another inspection sticker before the 30 days or 1000 miles to a trusted mechanic You know. The warranty is covering most of the repairs. we have to pay $100 out of pocket. It's only been 33 DAYS...If this was their wife, daughter, son and this was happening to one of them of them I'm sure Justin or his father mike wouldn't be so happy. Used car or not. I don't know much about cars but I'm learning the hard way. I could've bought a brand new car with a co-signer. #gooddeedsneednowords

Visited W.A.S. this morning while I was looking for a car for my son. Talked to Steve Isabelle there about what I was looking to do. They had a 2014 Ford Focus I was interested in so I took it for a test drive. Nice little car for my son, good mileage, good shape, drove like I was expecting with no surprises. There were also no surprises when I got back and made the deal. I explained to Steve what I was looking to do, he offered some options as a good salesperson would, and we ended up making a deal on the car. Drove it home a couple hours later which Steve was also able to help me out with since I live very close to the store. Much appreciated Steve! My initial experience with Steve and W.A.S. was very favorable and I would do business with them again!

I bought a CR-V Saturday morning from Windham auto sales & I have had nothing but a good experience so far. Everything was done very quickly & I dove the car home the same day.

I used to dread going to a used car dealer, generally with good reason. That all changed when I met Steve Isabelle at Windham Auto Sales. Steve was very pleasant and you can tell he's been doing his job for many years- very intelligent and straight-forward. There were no surprises, and it was the quickest and easiest used car purchase I've ever made. I could not be more pleased with the experience, and I'd highly recommend you check these folks out. Good people.

Just purchased our first Subaru Outback from Steve such a nice guy to work with me and my wife are from Florida so we have rwd trucks and needed a winter snow car Steve was very helpful and not pushy let us test drive a few options and worked with us on price I would have to say go back and see Steve if you are in the market for a good deal and car he will take great care of you like he did us I put 1000 miles on our new to us outback and have had no issues at all still very happy with windham auto and our outback

I bought a 2009 Subaru Forester a few months ago in November 2019 and I would not recommended this dealership to anyone. When we first purchased the car, they refused to give us a reasonable price on the car and ended up selling it to us for the highest market value of $7,700. The owner’s son had originally told my mom and uncle that they would be willing to work with us but he was not there when we bought the car and that clearly did not apply to the other salesman. I can confidently say that they barely go over the cars looking for problems before they sell them to you. I understand that used cars come with their own problems but I have had nothing but problems since I got the car. Right off when I bought it, they sold it to me with a damaged front left tire that was leaking and told me that it was nothing. When I went to have it inspected, my garage told me that the battery in the Check Air Pressure Warning light was dead and would be $80 to fix. They also noticed that the front and back rotors were rusted and would most likely need to be replaced. We went ahead and replaced the rear rotors which ended up having gone all the way to the calipers. This cost us $580. We are also looking at replacing the front rotors. On top of that, I have had transmission issues after less than 5,000 miles and have drained the transmission fluid ($160) and now are looking at over $1800 in finding out what else is wrong (not even replacing the transmission). All of this has added up to more than we could have ever imagined. Also, this was my first car that my dad bought for me and not to add in the emotional part of this but they have crushed my hopes of what my first car would be like.

I recently purchased a 2012 Chevrolet Avalanche from Steve at Windham Auto Sales in Derry, NH. I would strongly recommend this establishment, they had a good selection of decent vehicles. I had a problem with the vehicle shortly after I took delivery, Steve took care of the issue quickly and efficiently. Very satisfied with how the dealership handled the issue, it was hassle free. Would buy again from them when in the market. Thanks Steve for all your help.

I purchased a car here in 2018. After extensive research (specific to the make/model and a tight range of years), I found that they had the most attractively priced option. They were also willing to negotiate on the price a bit. They offered a warranty on the vehicle, even though it was 5 years old. They honored that warranty with no questions asked when a drive-train problem popped up just after the purchase. I was very pleased with their responsiveness. Used cars have problems, after all, but they were willing to stand behind their product. They offered a lot of flexibility in the purchase process. I was able to take the vehicle on multiple test drives and the first time they met me they stayed open late to do so.

My Husband and I both got cars from here . We have had a good experience! Also my sister And sister in law as well . We like like what we got and got treated well in the process

I shouldn't even give them 1 star. I bought a car and it was super fast and easy. I should have known that it was a hoax. I have had nothing but problems. I brought the car to my mechanic immediately after I bought it and had three things wrong with it that were needed to pass inspection. Yet, they passed the car for inspection upon purchase. They offered to fix what was wrong and to my knowledge, they had done so. When I brought my car to my mechanic for an oil change a month later, he informed me that the work was never done and that my power steering pump is also on its way out, I've called and left multiple messages and still have not heard back from them. I am NOT the only one who has had problems with this dealership. It was originally recommended to me by a friend that bought a seemingly decent car from them, newer and nicer than mine. Little did he know, when he brought it for inspection two months later it failed for a myriad of reasons. So much so, that the garage ripped off his sticker and told him he couldn't drive it home because it was so unsafe. He purchased a 48,000 mile warranty but when he told Windham Auto that his car had failed for reasons including break lines and an exhaust leak, among other things, they told him they would not tow his vehicle because the items were not covered under warranty. Him and I were both told when we purchased our cars and the warranties that they covered major issues that could go wrong with the car. Quote unquote, everything but the clutch. Now, please explain to me why they are refusing to fix his break lines and exhaust leak. This makes no sense and I am furious with this company. I recently found out a coworker of mine went to them to buy a car and she is already having problems. I do not know the specifics but I strongly encouraged her to utilized the 30 day warranty to get her issues fixed and be persistent about getting the issues fixed because I do not want anyone else to be stuck in a loan like I am. They reel you in because you they have guaranteed credit approval, this was appealing to a first time car buyer such as myself. If you are reading this review, I really hope that you will reconsider doing business with this dealership. They are shady and just like any other used car dealership that sells cars that are junk and do not stick to their word.