What clients say about Firestone Complete Auto Care in Boulder City (NV)
Blow out tire. Needed it quick to head back home. I was very pleased how I was treated, kept in the loop on what was happening, professional, they cared about their jobs.
Took my dad's truck out for a Sunday drive, ended up having to call AAA since getting a flat tire. This is a 2017 Toyota Tundra. Got AAA to tow the truck here. Thank goodness this place was open on Sunday! Got a great deal from Max! These tires, 4 brand new, costed just over 1k, anywhere else they would have been close to 2k. Thank you Max!!!
We were in town and had a nail in our tire and they were able to plug it up and get us on our way very quickly. Very helpful and nice and even gave a lunch recommendation while we were waiting. Thank you for the great service!
Staff was friendly, the manager helped me check in and out. Made an appointment for when they open for a 1hr oil change and was out in 30 min.
I've also used them for new tires and a wheel alignment with similar personal attention and speed.
DO NOT SHOP HERE! They do horrible work and cant even mount tires, have condescending attitudes and poor customer service skills. They will seriously injure or kill somebody one day . If you value your life and loved ones take the extra 15 min to drive into Henderson to a reputable tire shop.
I stopped in on my way out. I just moved here and stopped for an oil change. Bela was absolutely fantastic. Both employees who were working were incredibly nice and welcoming. Service was super fast!
Very helpful and friendly when we were caught out of town with a flat tire that couldn't be repaired. Bela went out of his way to get tires, a bay and a tech ready to take care of us when tow truck got us in. We're on the road in an hour!
Excellent customer service! My electric vehicle has unique tire sizes and the team and Firestone Boulder City did an extensive search to find the correct size and the brand I wanted. They even went out of their way to get them installed same day. 10/10
Good experience set up an appointment however wasn’t showing in the system they were able to get me in and had a new set of tires and alignment done quickly and without issue..
Great quick service! We appreciated the attention to detail and making sure our vehicle was safe for the road. We went early and there were no customers so we were seen quickly.
Shout out to Ken for helping service my care and getting me back on the road in short timing. Great customer service and funny life stories. Thanks again. I’ll be back to visit the wax museum across the street!
Ken Coyne was phenomenal! Set us up for an easy service and recommended some great time killers while we waited. 10/10 customer service! Whatever you’re paying him ain’t enough!
Got a flat not too far away from this location and they were a HUGE help. I had my own spare and Ken and Max helped me out free of charge. Quick and easy 10/10!
Got all my tires changed without an issue. Great and honest people.
Got a veteran’s discount as well!
10/9/25 I am changing my review. After picking car up. I found one of my tires rim covers, set wrong on tire and covering/pinching the air valve.
Also we had a different tire going flat. I had to take it back two different times for them to fix a tire leaking by air valve. I don’t like to give bad reviews, but this was a little bit too much. Attention to details!
Came in for flat tire, was really impressed by service! Joseph the store manager was incredibly helpful and professional! Can’t recommend this place enough if you find yourself needing servicing!
Ken and Joe take great care of me every time I come in.
I have never felt over charged and they have spent a lot of time educating me on the issues I’ve had with multiple vehicles over the past few years.
It is rare to get their level of customer service.
Exceptional Customer Service, one on one discussion of vehicle repair concerns being heard and recommendations after diagnostics done, only recommended what was needed and addressed future upcoming services to be done in order to have vehicle in top performance! Joseph Barbaro Store Manager exceptional man, with integrity and respect toward my business and of his gratitude for making the Boulder City location my new location to continue with Firestone maintaining all my services as it has for decades!
Ken Coyne was absolutely fantastic! He showed up with a great attitude and quickly patched my tire without any hassle. The whole process was fast, smooth, and friendly from start to finish. I really appreciate his efficiency and positive energy—highly recommend Ken to anyone needing quick, reliable tire repair!
I had a flat tire and Ken and his team were able to get me in a on my way in less than 15 minutes! He was so nice and helpful and I appreciated him making a stressful time a little easier.
For someone who was working alone answering the phone and putting 4 new tires on my Tahoe he did an amazing job! Thanks Ken we really appreciate all of your hard work!
Local of Boulder City Nevada I use Firestone all the time
Ken is always very friendly and does a great job working on the cars and the front desk!
Always feel welcome and car leaves happy 🤘
Ken, Jerry and Joe were great! Ken always takes great care of us. I appreciate the great customer service and taking care of our vehicle. I bought my tires there and have been there many times. Thanks for all the help on items needing service. Completely satisfied.
Jeff was fantastic; excellent customer service with outstanding dedication to make sure things are done correctly and in a timely manner. I’d highly recommend to a friend or family member in the future. It’s hard to come by honest and helpful employees these days…
Ken is always very informative with updates while working on my car. I came in for a free alignment (totally worth the money) and he informed me i needed new tires soon which is quite the investment for a student. What i truly appreciate is that Ken doesn’t try to force the sale onto me, but instead lets me know the safety concerns and make the decision myself. Booking with them is always my first choice!
Came into the Firestone shop in Boulder City today because I needed a rear tire. Earlier in the day at Toyota, dealer performed an inspection and rotation of tires and found nail in tire causing slow leak. They quoted me $500 for mount and balance of new tire.
Because I’ve had previous experience with this Firestone dealer I decided to take my car there. Joe immediately greeted me and got to work. He was polite, professional and very knowledgeable. I recommend this dealer!
On Sat 6/28/2025, I drove my car to Firestone in Boulder City. My tire was losing air, and I assumed I had a nail in the tire. I met with Joseph at closing time on Fri. I carefully drove it back on Sat at 830 am. Ken Coyne was there to help me. After a thorough inspection, Ken told me there was no problem with the tire, and that a faulty valve was the problem. I was provided with a new set of valves, given a complimentary check of fluids, hoses etc. No charge, no pressure to buy anything!!! Joseph and Ken were friendly, knowledgeable and very approachable. Totally positive experience! Thank you gentlemen
Jeff was awesome! Family is on a long road trip and realized there was a nail in the tire(turned out to be a drill bit) he got us in right away. We thought we would need to replace it but it somehow didn’t puncture. Great service will gladly come again if in the area and need car service again. 👍
When I lived in Henderson, auto care shops would give me the runaround - telling me how broken my vehicle was, and for a small mere $1K they could fix it. Same vehicle, 7 mo later after the last pitch to spend all my money to fix my car, I asked Firestone to look at it, and they didn't find any of the issues I was told about. Since moving to Boulder, I've always enjoyed my experience at Firestone. I bring my car in, they do the service quickly, and give me honest information about my vehicle. In the future, if they ever let me know something was a serious issue, I will trust them because of their honest work up to this point.
My wife took her company car in for an oil change and the tire pressure was low she asked them to fill her tires as well. When she left she noticed that her tires were still reading the same low pressure, She returned and the manager told her that the pressure sensors had not updated yet to come back if she had a problem. I tested the tires manually and they were all still had the same pressure that they had before. These guys also told her that her battery was bad so I got it tested, the nice people at AutoZone tested the battery and it is perfectly fine. These guys FIRESTONE AND IT'S MANAGERS ARE THIEVES AND LIARS DON'T GIVE THEM YOUR BUSINESS. This photo of tire pressure was taken one minute after I filled all four tires myself.
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