This company is a Great service, MIKE did a really good job he went up and beyond to help me with my vehicle when nobody else would he was fast and knowledgeable would use again anytime and I also would recommend them to anyone
I just want to thank Hansers for their hard work and dedication. Its a whole -4° with windchill right now and the man who towed my car was so nice. He was probably freezing his butt off, and it was probably the last thing he wanted to be doing, but you wouldnt know it. He did his job with grace. Hansers saved me today in a big way. THANK YOU SO MUCH!! I highly recommend these guys!
I broke down on I90 west of Harding ,mt with a truck and trailer. They showed up in about 45 minutes. And went right to work getting my vehicle ready to move. Very friendly and knowledgeable and even offered to drop me at my hotel. I recommend them to help you.
One call and they came running to rescue me and my 36’ fifth wheel camper. The drivers were especially friendly and gave a sense of relief upon arriving on the super busy interstate 10/10 service
Somebody ran in the back of my truck in the middle of the nigh,and of course didn't stop or leave me a note and somehow popped my tire...
Joe from Hanser showed up and changed my tire for me. I had a stroke a year ago so it was greatly appreciated!! He did a damn fine job and did it quickly! The price was extremely fair,Im very happy all together!! Thank You Hansers towing!!
I am incredibly grateful for the outstanding service we received from Hanser Towing during an extremely stressful and emotional situation. Our vehicle had been stolen and later recovered far from home, creating a difficult and overwhelming challenge for our family both emotionally and logistically.
From the very beginning, Kristy, Jaqueline, and Rachel showed genuine compassion and understanding of the situation. They recognized not only the complexity of transporting a stolen and recovered vehicle over a long distance, but also the emotional toll that comes with such a violation. Their communication was clear, patient, and reassuring throughout the entire process.
They took exceptional care of our vehicle, handling everything with professionalism and attention to detail. Even more importantly, they took care of us. Their empathy, kindness, and willingness to go the extra mile helped ease our stress during a time when everything felt uncertain.
Kristy, Jaqueline, and Rachel went above and beyond to ensure the process was smooth, respectful, and handled with care. Hanser Towing is not just about moving vehicles they truly support people during some of their most difficult moments.
I cannot recommend Hanser Towing highly enough. If you ever need a team you can trust especially in a situation involving theft and recovery this is the company to call. Thank you again to Kristy, Jaqueline, and Rachel for treating our family with such compassion and care.
Was very happy with the service Hansers provided with towing my truck. Wade was very friendly and experienced. I appreciated his help greatly. Leanne was great to talk to too and very helpful to me! Would recommend this company to anyone that needs assistance with their vehicles.
The driver, Hector was very nice and easy to get along with. He was able to get the vehicle started and not have to tow it.
The receptionist on the phone was very nice, and explained the process clearly.
Communication was exceptional, and tow truck came in a timely fashion.
In bad weather conditions, my truck skidded on black ice and went off the road! They were very helpful, really did a great job in that snowy situation! Thank you for the help!
Pulled into a squishy parking area almost made it through to the other side to Solid ground but got stuck about 40 feet from the promised land. Called up roadside and they sent this company.
They showed up.... after about 3 and a half hours when they said 90 minutes. They were only about 50 miles out from me.
The driver was a nice enough guy, he just didn't have the same sense of urgency I had about a speedy resolution to the predicament and seemed like he wasn't quite fully comfortable with and/or trained up in using the winch system on his truck. It took a lot of phone calls and about an hour and a half to get hooked up to my rig.
I put in the call to roadside at 8:30 pm didn't see the tow driver until about midnight. Once we did get me out. They wouldn't let him unhook from my truck and allow me to leave until they got the billing confirmation from roadside. Im sure my carrier has a pretty extensive history of using these guys and no billing issues. But i sat there another hour waiting for those details to get hammered out.
Didn't end up getting back on the road from that location until 3am.
Out of drive time and using the personal conveyance allowance for safe harbor.
Mike did a great Job getting my truck and trailer unstuck from up precarious spot. He had a great attitude and we worked through the multiple setbacks on getting the vehicle unstuck. We have used Hansers Multiple times in the last few years and it’s been a great experience each time. Their guys are professional and great to work with.
My truck decided it didn’t want to go any further. It was late at night and Hanser’s answered when a lot of other companies didn’t or never had a truck available. They arranged a unit that could haul my truck and car trailer. Andrew showed up quickly and got everything loaded safe and efficiently.
Late Saturday night and they answered the call. Very professional and arrived quickly. Definitely the right people to call when you have trouble that needs special handling. I travel through Montana every week and they are now saved in my phone. Can't thank these guys enough for what they did. Went above and beyond.
Hansers is AMAZING!! They held my car for a few months as I was transitioning to the Billings area, after I had hit a deer, it was a blessing as I got settled in and had time to figure out my next steps. They were really nice and worked well with me, I would 1000% recommend them to anyone who is need of their services!
I had a great interaction with the young driver. After driving 6 miles on a dirt road he was still in a good mood & immediately started hooking up my truck.
His expertise was visible from the time he started untill he left. Additionally, he was very social engaging in conversation.
I would recommend Hansers in a heartbeat.
What can I say other than great folks to work with. All the way down from the call in person to the truck drivers to the women calling back for payment and sending receipt. Prompt professional courteous service. Definitely worth the 5 star!!
The wheels on the driver’s side of our travel trailer sheared off and it was sitting on its axles. The guys that came with the heavy duty flat bed truck were very knowledgeable in jacking up the axles and putting the spare tire on the trailer to be able to load the trailer. They knew to block off the closest lane for safety. During the time getting the truck to the site, etc we were kept informed as to how long it would take, etc. She was very reassuring during the whole procedure.
Company fully explain why they could not be out right away and told me when to expect someone. They met their commitment and provided the proper equipment and operators so that our RV was not damaged. It was a very good experience.
I had such an excellent experience with Hanser’s, from the moment the phone was answered late at night till the moment I drove off with my camper’s tire replaced and the bumper that ripped it to shreds (I’d hit a deer) repaired to a level that I could safely get back to Michigan!
The payment process was so smooth. They even took ApplePay. I wish every service experience could be like this. I felt taken care of as if I was family. Thank you Hanser’s for getting me back on the road to home.
AJ and Brian went above and beyond to help us when our motorcycle blew a rear tire and we needed to be towed. They were professional and very kind to us.
Yesterday, my husband and I were stranded in Crows Agency with no key to our car, and no way to obtain one with it being a Sunday past 5pm. We spent hours calling everyone we could find on Google with no luck. We are from Virginia, traveling through to Washington and our car insurance was unable to assist us. We were given the name of Hansers and gave them a call. Shelly was able to dispatch Gabe to our location. She was epitome of professionalism and empathy! Gabe was there shortly and got us loaded up, and drove us to Billings. This company went above and beyond for a couple of strangers with no way to get on the road again. If we could give more than 5 stars, they would absolutely deserve it.
Everyone at Hansers was amazing during my experience with them yesterday. A tire flew off my truck while driving so I was very shaken up when I called, and Shelly with dispatch was very calm, kind, and quickly calmed me down and was able to get a truck sent out to me within minutes. When Jim arrived he immediately checked that I was okay before starting with my vehicle. He worked quickly and was able to get us off the road in minutes, but still frequently stopped to check that my mom and I were okay after the incident and prioritized our safety during the job. Shelly even called me back to check that I was alright and that Jim had made it to me. When we arrived at our destination Jim took extra time and care to place my truck on stands to prevent further damage, and we also learned that Whisper had joined him on the ride in case I was still shaken up and wanted a woman’s presence while waiting for my ride. In short, the amazing crew at Hansers made what started as a horrible experience very easy and painless, and handled the job with more care and compassion than I could’ve ever expected.
My experience with Hanser’s Towing was probably a little more in depth and involved than most. Initially, they responded to help us out by towing my truck and 5th wheel travel trailer into Livingston, Mt. the driver was a great guy. Very personable and pleasant and helped us out with a great and positive personality. We had a little issue at our destination that caused some damage to the truck and front cap of the RV when we arrived in Livingston. Here is where it got involved. lol. But! The response that we received from this company was nothing less than stellar. I was put into contact with Shel Hanser directly, who ever assured me everything would be taken care of. And it was. Absolutely top notch business owner! Even when insurance companies tried throw a kink into getting repairs done, he was right there to step in and get it taken care of. I can’t say enough positive things about the way this company runs and the greatness they displayed when the unexpected things do happen! Keep doing what you guys are doing! Your great!
I was on a 3500 mile road trip with a small off road trailer when we experienced a major mechanical malfunction which stranded us luckily right at a rest stop on I-90. Hanser's and specifically our driver Dakota went all out and quite literally came to the rescue for our family of four, plus two dogs and a cat. Not only did Dakota just drop our truck at the shop for us, but drove us across town with our trailer and dropped us safely at the hotel while we awaited our repairs. The whole experience with them in a time of need was extremely swift, helpful and organized. Thanks again for the lift!!!!
Anthony, the driver, was so friendly, patient, and helpful when he came to tow my car! I couldn't get my trunk open and he took the time to help with that. He didn't rush me while getting all the stuff out before he did what he had to do. The office staff was super friendly and made sure we were being helped. 10 ⭐'s from me! Thank you so much!
They came in a hurry when the other local service refused!
My loaded horse trailer slid off the edge of a driveway… that edge dropped into a minimum of 10’ deep ditch
He pulled it off with no damage to my trailer which was a bonus!
Thank you Hanser’s!!
The two fellas sent to assist with getting my RV to Billings were outstanding, very personable, professional and safety conscious very much appreciate them. The one out of Billings was Owen, I don’t remember the fellas name who came from Lewistown. Brenda the dispatcher was just the same as the two fellas.
Thank you Hanser’s
Mark
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