Some guy in a grey shirt was dismissive as hell, I just wanted to see what they had for car covers and also windshield wipers, dude through a whole fit and said we have to go over to this computer. Then someone else walks in and bro just shows them where to go and takes them there
It was dark and both of the headlights had gone out. I was 3 hours away from my destination and someone was depending on me. I'm a car illiterate and in desperate need of help. The store employees were amazingly helpful, more specifically Chris B. spent the next hour and half helping me with new lightbulbs and fuses. It was very difficult to get the bulbs, but he made sure to replace them, give sage advice, all while helping customer's as they came in. I can't thank him enough.
There is a version of AutoZone that most people know — the one you visit in a panic, hoping to find a part, grab a product, and get back on the road. And then there is *this* AutoZone. This particular location operates on an entirely different level, and once you experience it, every other auto parts store you have ever walked into will pale in comparison.
Let us start with what matters most when your vehicle is on the line — **trust.** It is perhaps the rarest currency in the automotive world, and the team at this AutoZone has earned it completely and without reservation. These are not simply store associates standing behind a counter waiting for a shift to end. These are knowledgeable, genuinely invested professionals who take your car problem as personally as if it were their own vehicle sitting in that parking lot.
They go above and beyond in a way that has become almost a lost art in retail. They listen. They diagnose. They guide you with the kind of confident, informed expertise that you would expect from a seasoned mechanic — and here is where this location truly separates itself from the rest of the field: **they do complementary services that would cost you hundreds of dollars at a professional garage.** Hundreds. Simply by purchasing the products you need, you walk away with hands-on help that would otherwise drain your wallet before your car ever left the lot.
Our family has returned to this location time and time again, and every single visit has reinforced the same truth — these people are exceptional at what they do. They have helped us navigate car issues with patience, precision, and a friendliness that makes even the most stressful automotive moment feel entirely manageable. They are handy in the most impressive sense of the word — resourceful, skilled, and always focused on getting you exactly what you need without upselling or overcomplicating.
This is a team that saves you money, saves you time, and saves you from the anxiety that comes with not knowing what is wrong with your vehicle. That combination is not just valuable — it is *invaluable.*
**The bottom line:** If your car needs attention and your budget deserves respect, this AutoZone location is where you need to be. Skip the expensive mechanic visit for the smaller things and trust the team here to meet you with expertise, generosity, and a level of care that will turn you into a loyal customer for life. They have certainly earned ours.
Went in for an alternator, fully expecting to get bent on the price. Not only did they accommodate all of my tool needs and answers to all my questions, but Chris even gave me the alternator without charging me. They didn't charge me for the loan tools I asked for, and were very knowledgeable about batteries. I have deep cycle batteries in my truck, and they answered my question about if they would survive with the alternator replacement. VIP goes to Chris for being kind and relatable, but the whole team there is great! I was even given hand towels to clean up after the parking lot job was done! Can't be more thankful for the team here.
I walked into AutoZone defeated, covered in road dust, and emotionally scarred by bugs that gave their lives on my windshield. I walked out victorious, holding the exact bug washing spray I didn’t even know the name of but desperately needed.
This place is basically a pit stop for people who are one dashboard light away from panic. I didn’t feel judged. I felt understood.
I asked for bug washing spray and instead of getting a blank stare, I was guided directly to it like it was a sacred artifact. No wandering. No confusion. Just results.
The shelves were stocked, the store was clean, and the employees gave off strong “we’ve seen worse than this” energy, which is comforting when your car is making a noise you don’t want to describe out loud.
Bonus points for the fact that AutoZone somehow smells like rubber, confidence, and problem solving.
Did I come in for one thing? Yes.
Did I leave feeling like my car might survive another week? Also yes.
Five stars for being there when the bugs got bold and my windshield lost the battle.
10/10 would return the next time my car humbles me. 🚗✨🪲
We were leaving Branson after vacation when something shattered the sunroof in our vehicle. I called ahead to see if they’d be able to help us out and they immediately said yes. One of the employees (we completely forgot to get his name) spent nearly an hour vacuuming, coming up with a plan, and taping our sunroof. We are so grateful for this employee and his kindness!!
Extremely knowledgeable staff, friendly service and prompt support. Over the phone I spoke with Travis and he was great, then in store I worked with Matthew and he was thorough, effective and kind. Matthew was knowledgeable about the support we needed for our vehicle and was quick to get my battery installed and have me on my way.
I just want to give kudos to Ron. My son and I went into the store last Saturday, April 6. I went in to purchase wiper blades for my Nissan Murano. Ron was very knowledgeable, helpful and polite. He even installed the wiper blades for me. I was impressed by how well his service was. We just want to be sure Ron gets recognition for his excellent service.
February 4th 2024 store number 3956
Both guys were very helpful.
I needed windshield wipers in a bad way, Mike even put them on my vehicle for me.
This Auto Zone has my business.
They are friendly, kind and helpful.
Unprofessional. Dishonest. An some of their employees will get an attitude when you confront them for not doing a simple task of ordering parts. Spent 4 days trying to get a door handle in. You call an order in parts an they dont order them. They will tell you" your part will be here by 9 am" thats a lie. They keep changing the time each time you call to ask if the part has arrived. I would not use this store. My advice to auto zone is to get educated employees that are respectful. Zero star's for me.
The guys behind the counter are so helpful. When our serpentine belt broke they sprung to action without hesitation. They printed out the belt path, got us the tools we needed and all but changed it for us. Within an hr I got the old one off and the new one swapped out. Thanks again fellas for all the help.
Gary was incredible! We stopped by and needed diagnostics and information about our engine troubles and he went above and beyond with helping us, on a Holiday no less! Highly recommend this AutoZone and Gary!!!
Being from Kansas City and have relocated to Ozark about a year ago it is really nice to see that good old fashioned smiles and handshakes still exist. Mark you are amazing thank you so much for your service and your kind words
Kevin is a rockstar! My oil cap was STUCK! & I had to add some. He came out & helped make sure I was able to get it off & back on after adding my oil! Amazing customer service! Thanks a ton, Man!
These guys are the best! I've been slowly bringing my 2000 Toyota Tundra 4.7L V8 to life with their help. The guys are extremely helpful and knowledgeable. They always remember me by name and are there to answer questions if needed. Go see Gary and Mark for you automotive needs👍😃
I know autozone is know for their free battery tests and while that is already amazing, it makes it even better when the staff is extremely welcoming. I can’t remember the mans name who helped me, but it was 90+ degrees outside and i know i was uncomfortable, yet he assisted me with nothing less than a smile and a great attitude. Thats the kind of service i like.
The manager and other employee lack of knowledge and actual willingness to help or even see if any other store carried what I needed was so amazing shameless and probably the most unprofessional experience I have ever seen. Deliberately blown off by the manger while the other employee played on his phone . Your store should just shut down and do the car community in our area a huge favor .
The young man that helped me out was excellent!! I had stopped in a week before and the man at the counter was unable to do what I needed! Not only was the car put on the scope (running) but he printed out the parts I was needing to take to my mechanic before ordering them. Thank you young man please share your knowledge w others employed w you!! Very satisfied customer!thank you
I would like to thank the two gentlemen that were working on Sunday, March 27, 2022. I had an alternator problem. They charged my battery and helped me find someone to repair my vehicle on a Sunday. They were so amazing. It is soooo nice to have excellent customer service. Thank you again for superb service.
I could go on an on about the guys here in Ozark. Mark and his team of parts experts have truly earned my business time after time and will continue to do so. As a small business owner my customers are my number one priority! I trust the guys at AutoZone to get the parts I need to keep my clients satisfied and taken care of correctly the first time around. From the AutoZone Pro App, call on the phone, or just walking in. I know I will get great service from guys that know what their talking about for the times I may not and that their prices are better than good and are correct ever time. It has helped my small business tremendously doing business with AutoZone and for the DIY folks out there do yourself a favor and skip the online ordering. Go talk to an expert face to face and build that relationship your going to need when things go sideways. I trust them and I believe you should too!
Mark Weber the Manager was extremely helpful. We were passing though town on our way to Arkansas and I noticed I needed new wipers. My wipers are challenging to put on so Mark assisted in getting them replaced and also helped me check a fuse. Great Service Mark!
Had a great experience this evening. My battery died across the street and I was able to get a jump from the team. They also helped me with some tricky spots replacing the battery. Seriously cant thank this team enough. 10/10 recommend.
Purchased a/c compressor kit. Shipped to store within 3 days and was exact fit with lifetime warranty. Can't complain Mark was the salesman and did a excellent job. . had one small issue with a minor part and Mark went above and beyond to make sure I was satisfied with the issue. Very good service. Will go back. I highly recommend this store .
If I could give 5 stars I would. I had a spark plug pop out and made it here. Jordan was more then incredible! He really tried his hardest to get us back on the road and when it came down to needing to take it to a shop he pointed us in the right direction. I could not have ask for a better person to help me tonight. And Mark was there to reassure us that everything Jordan had to say was accurate.
I was so impressed by the customer service I received from this Autozone. Mark was an amazing help! Without going into all he did to help us get back on the road & home to Oklahoma, all I can say is WOW & thank you!
Autozone, thank you for employing such great people to serve your customers. Car trouble is never fun, but this experience sure helped it not be miserable.
6050 N Cabinet Pvt Dr, Ozark, MODiesel engine dealer
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