Last night my daughter locked her keys in her trunk, luckily it at happened at MSU and she was able to wait in her dorm room for the driver to arrive. First we called AAA and had a terrible experience with a tow truck company, then I found Atlas. Called them, told them what was going on, and within 30 minutes a driver was calling my daughter and telling her, he was on his way. I spoke to the driver as he was heading to her and told him what was going on, and about the other company, and he was very polite and understanding and told me he would do his best to help her. I’m in Florida and already freaking out about the storm since she’s never been in snow and now this happens. Within minutes of him arriving, he was able to go through her backseats and get her keys and he was on his way. Thank you so much to the driver and this company. I know who I will be calling from now on if there are any more issues.
Brandon came out to pick up my car to tow to the repair shop and I couldn't have asked for a better service.He was very friendly and professional. The car was in an awkward spot yet he never complained or doubted his ability to get it into the truck. He took great care when dealing with the vehicle also. I would recommend them to anyone! Thank you Brandon! It was a pleasure meeting you
The most unprofessional and predatory towing company I’ve ever dealt with. I arrived at the Helix around 8:30 p.m. to let a dog out for a friend. I noticed a man and woman acting suspiciously, looking into cars and hiding behind them. I was inside for no more than five minutes. As I walked back out, not even five feet from my car, their tow truck cut me off and immediately backed up to hook my vehicle.
I told them it was my car and that I would move it, but the driver ignored me and lifted it anyway. Then he rolled down his window and said, “Sorry, I already picked up the car… there’s going to be a pickup fee.” He forced me to Apple Pay his personal phone number $150. While I was paying, he stepped out of the truck and said to the woman, “Look, babe, we got a good one! She has a dog.”
They clearly prey on college students just to make money for themselves, not even the company. To make it worse, the Helix visitor parking is on the complete opposite side of the complex, it’s an 8–9 minute walk from the apartment to where my car was. Absolutely unacceptable behavior.
These guys not only are predators and take advantage of young people in the city of Starkville but they are also liars. Car was towed on Friday and was told over the phone they are closed over the weekend and will have to pick up the car on Monday. However, when we get there in person on Monday they say their hours are 24/7 and they are charging for every extra day it stayed there past the initial 48 hours (two extra days). These awful people deliberately gave us misinformation to ensure they could make an extra 100$ off of our misfortune and of course denied it when asked. This company and many others in Starkville are disgraceful, dishonest, and disgusting and I hope they get the proper repercussions soon.
Lurking around to try and tow broke college students and scam them out of money. Towed me the other day when I ran inside to use the restroom. I came back outside and my car was gone.
I would like to thank Mr. Brad for his prompt and friendly service. I truly appreciate his professionalism and the efficiency with which he ensured everything was completed correctly. I highly recommend Atlas Recovery & Towing.
Brad was great. He was full of life and just a great person overall. He helped us with a flat tire and kept us laughing the whole time. Honestly Judy just ask for him because he made my day. Thanks Brad❤️
Highly recommend!! I was stuck on the side of the road needing my tire replaced. I am a elderly man , Alex O'Brien saw me stopped and graciously helped me get back on the road. Very respectful and kind young man.
Atlas Recovery & Towing is fantastic! We’ve had to use them three times this month and they’ve been fast, friendly, and reliable every single time. Yesterday, the driver even let my 4-year-old help with offloading the car...made our day! Highly recommend!
AMAZING service!! Came out to a sticky situation quickly. I saw the slogan on the side of the truck "We don't want an arm and a leg, just your tow" talk about ok maybe they are compassionate people with a sense of humor. This momma was STRESSED!! He assured me he could handle this sticky situation as we chuckled about the slogan on the side of the truck. He walked me through whatever questions I had, even gave some nifty facts on their trucks. After the job was a HUGE SUCCESS they chatted real quick about cars, our situation and where they all travel to. Let's just say we will now use them as a FAMILY for EVERY Tow need cuz they didn't take "an arm and a leg" ? 10 GOLD STARS ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️??
This confirms that my client, Anson Lewis, has accepted your offer of $1,000.00 to resolve any and all claims involving Atlas Recovery & Towing. Mr. Lewis will arrive at your place of business on Thursday, July 3, 2025 to pick up his vehicle. Thank you for your courtesy and cooperation in this matter.
Very impressed, my pick up was with Alex O’Brien. He was super quick and even picked my car up on the way to get another car since it was stuck on the interstate. And we all know how mobile is, they will impound it quick! He took care of my vehicle all while I had someone pick me up so I could get to work. Thank you Alex for all your help!
Alex did an AMAZING job getting to me in a timely manner and getting my car to the shop before they closed. I just started a new job and it’s not a great look to be late in my first few days. I really needed to be at work on time so I can make some money and get caught up on some things, so it was imperative that I get my car fixed and get to work on time. Alex got it done and was very nice and informative! He has my business, thanks Alex!!! :)
This is the best tow company I have ever come across. Alex is the best tow driver in the world. He and his daughter came out and helped me with my towing needs, and they represent autism awareness. I will most definitely use this company again.
This is actually under my daughters name BUT my name is Faith and I must say Alex was an A1 Number 1 in my book. He rushed from Baldwin County to the rescue of my sons truck in Wilmer, AL….he was professional and personable!! If you need someone in the future I would suggest Atlas and Alex as your driver!!!
Alex just meet me to pick up my car in mobile Al. He showed up prior too when I was told and did an amazing job. He hooked up my car in my garage and managed to get it out without bumping into anything. I highly recommend Atlas and Alex for all your towing needs!!!
My car wouldn’t start after getting out of work and I was in a parking garage where a tow truck wouldn’t fit. Alex walked up the parking garage ramp and started my car. He then offered to go to Walmart with me so I could purchase the device that would jump my battery. After that he offered to change my battery for me in the parking lot so I wouldn’t have to worry about it. Alex is such an amazing employee and person.
Was in Starkville and needed assistance to lift my tire onto the street to regain traction, the tow truck driver quoted me a price and told me I had to pay in cash. I informed him I don’t carry cash but I have cards. He was sarcastically rude to me and the officer assisting me. Once he hooked to my vehicle and lifted the tire to the asphalt, he told me another price more than what he quoted. He wouldn’t unhook it after I and the officer said he had given me a totally different price. I had to pay it to regain my vehicle. Price gouging and unfair business practices!! I will be also contacting the BBB.
DONT USE THIS TOW COMPANY. Broke the back glass out of my car, refused to take responsibility or help repair, $1,000 of repairs out of pocket.
I was reccomended to call Atlas when my car broke down late in the evening. The guy towed my car and it took me about 20 minutes to get a ride from a friend, and another 10-15 to get to the shop lot where my car was dropped. Got to the lot and the back glass of my window was shattered (in the remote lot, not near a city or any houses). The glass hadn't fallen out yet but it was fully cracked all over. It fell out fully when I opened and closed the door of the car to get my stuff out.
I called the tow company during their business hours the next day after I took pictures of the new damage, and the shop let me see their camera footage of their lot showing the tow truck driver realizing my back glass had been broken when he dropped it.
Atlas said they didn't break it and it wasn't broken in their pictures so they werent going to do anything and it was all on me. I asked them to send me the report which they did. The pictures the tow driver took are so blurry that you can't make out any detail (looks like a 4 year old that just drank a Coke and ate 4 lbs of candy took them) but the glass still looks cracked to me.
Long story short I'm now out an extra $1,000 of repairs ti my vehicle because insurance wouldn't cover it since it wasn't part of the original break down.
Thanks Atlas, my tow cost me $1K I DIDNT HAVE.
DONT USE THIS TOW COMPANY AT ANY COST.
Atlas was very quick with responding. The driver that was assigned to my towing was Mr. Alex. He contacted me and explained the entire process of towing my Tesla. He arrived promptly and took his time to ensure that he didn’t damage my vehicle. He was able to get my car to the charging dock safely and made sure that everything was operable before leaving. A five star review is well deserved. Thank you greatly to Mr. Alex and Atlas Recovery & Towing.
Scam! These guys towed my son’s truck after he showed them his parking decal that had fallen on the dash. The Atlas employee asked my son to show him the decal without opening the door. My son pointed to it but because it was upside down on the dash. They towed the truck anyway. Josh and Frank (Atlas employee and supervisor) admitted after they knew it was the decal they’d unload the truck for $125. Feeling like this was unfair and completely caught off guard, my son refused to pay. These guys didn’t budge. My son had to pay $250 to get his vehicle. They admitted they tow 2-3 cars every night at $250 each. If you live at the Helix in Starkville, check your decal to be sure it didn’t fall from the window before exiting your car to go in your apartment. Atlas towing knows how to make a quick $250. No compassion for a cheap decal that will not stick to the window.
I was in a really tough spot and was waiting on a tow, usually going through my insurance they take hours, but Josh was there in 30 minutes, when it said over 80 minutes.
He was charismatic and accommodated my situation when many towers have been very rude and abrupt.
If you ever need a tow make sure you call Josh, he is the best!
Long story short we were traveling home from the beach hauling our 38’ travel trailer. Truck blew a fuel pumped and we were stuck on the side of the road!! Googled tow company and I picked the very first one. This team of individuals went way beyond my expectations to get me and my family off the road. They even towed our trailer to their lot and let us set up our camper in their lot!! The next morning they got our truck and trailer safely back to Jackson TN!!! Highly recommend these folks for any needs you may have!! Thank you all for everything you did for my family!!
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