This rating is based on customer reviews, inventory size, pricing, and service quality
In Minneapolis, MN, Get hook’d recovery draws mixed but largely negative feedback: repeated reports of no-shows, long waits, poor communication, unsafe driving, and one claim of tow-related damage, offset by a standout late-night rescue praising friendly, capable staff. Professionalism and customer service seem inconsistent; wait times trend poor. Pricing, inventory variety, and yard organization aren’t covered by reviewers, so clarity there is limited. Overall score: 40/100. Consider for urgent needs, but be mindful of reliability concerns.
What clients say about Get hook’d recovery in Minneapolis (MN)
Scheduled a tow. Said eta was 110 minutes. So I wait. No confirmation of coming. I get a text that says they'll be on their way in 3 minutes. Then I receive another text immediately saying another 110 minutes. My insurance company tried calling them and no answer, I tried calling them and no answer. I canceled and went with another company that responded immediately.
Terrible towing service. Driver quoted 35 min arrival time, didn't show, didn't call. Called back after an hour had passed, was told an excuse for gas and radiator fluid was needed, told another 45 minutes was needed, waited another hour and still never called to tell of any further delays. Finally canceled and went with someone else. These guys are a joke and shouldn't be in business. Don't use them.
5/5 10/10 the absolute best around. I’ll be saving their number for the future. Went through 4 different towing companies through life360 and these guys came in clutch at 10:45 pm. Beyond blessed and grateful for them. Super nice office gal and Cody was spectacular as well! And parked it better than I even could have. THANK YOU!
Company towed my car on the 24th of September 2024 and broke both front headlights and put a dent in my right fender. PICTURES ARE WITH THE LIFT GARGAGE ON LAKE STREET.
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